Tier 2 Technical Support Specialist

NuveiBogotá, Bogota, Colombia

On-site Full-time

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Experience Level

Experience

Qualifications

We prioritize demonstrable skills and a proactive approach over formal education or certifications. We encourage you to apply if you can demonstrate proficiency in the following:Industry Knowledge (Preferred): Familiarity with the payments industry (gateways, processors, etc.)

About the job

About the Role

The Tier 2 Technical Support Specialist position in Bogotá focuses on more than just resolving support tickets. This role suits someone who enjoys solving complex technical problems and building tools that improve daily workflows. Specialists in this role empower both colleagues and merchants by turning technical challenges into automated solutions and practical knowledge resources. Familiarity with tools like Power Automate, Figma, and Articulate is key, as these are used to develop resources that help the team deliver excellent service.

What You Will Do

Team Mentorship: Serve as a subject matter expert and mentor for Level 1 support specialists. Share technical knowledge and encourage ongoing learning within the team.
Continuous Improvement: Spot gaps in existing documentation or workflows. Use Design Thinking methods to suggest and implement better processes.
Advanced Troubleshooting: Act as the escalation point for complex technical issues. Use analytical skills to resolve challenging inquiries.
Solution Development: Design interactive tools and content that help prevent future issues and make support more efficient.

About Nuvei

Global presence in over 200 markets
Local acquiring in 50 regions
Support for 150 currencies and 700 alternative payment methods
Focus on payment acceptance, card issuing, banking, and risk management

About Nuvei

Nuvei is at the forefront of the fintech revolution, providing innovative solutions that facilitate seamless payment processing. Our commitment to technological advancement and customer satisfaction drives our mission to empower businesses worldwide.

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