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Experience Level
Manager
Qualifications
Proven experience in quality management, with a focus on Six Sigma methodologies. Blackbelt certification in Six Sigma is required. Strong leadership and mentorship abilities, with experience managing cross-functional teams. Excellent analytical and problem-solving skills. Ability to drive change and improve processes effectively. Exceptional communication and interpersonal skills.
About the job
WNS Global Services is hiring a Transformational Quality Manager (Deputy / Group Manager) in Muntinlupa. This position leads quality management initiatives and drives process improvements using Six Sigma, with a focus on Blackbelt-level expertise.
What You Will Do
Oversee and implement quality management programs across teams and functions
Lead Six Sigma projects to streamline operations and reduce waste
Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction
Ensure compliance with relevant industry standards
Mentor and guide team members in quality management and continuous improvement practices
What We’re Looking For
Strong background in Six Sigma methodologies, with Blackbelt certification or equivalent experience
Experience leading quality initiatives and process improvement projects
Ability to foster a culture of continuous improvement
Skilled at working with cross-functional teams
Location
This role is based in Muntinlupa.
About WNS Global Services
WNS Global Services is a leading provider of business process management services, delivering innovative solutions to enhance operational efficiency and drive business growth. Our commitment to excellence and continuous improvement enables us to serve a diverse client base across various industries.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
As an IT Project Manager, you will take the helm of projects, guiding them from the initial planning phase to successful completion. Your role will involve managing stakeholders, coordinating internal resources, overseeing budgets, and ensuring that projects are delivered punctually, within the defined scope, and with exceptional client satisfaction.Your abi…
We are seeking a skilled and experienced Global Project Manager to lead and manage diverse projects across our organization. In this role, you will be responsible for ensuring that projects are executed successfully by coordinating teams, managing resources, and maintaining effective communication with stakeholders.As a Global Project Manager, you will have the opportunity to work in a dynamic environment and drive strategic initiatives that align with our business objectives.
Join our dynamic team at SGS as a Project Assistant, where you will play a crucial role in supporting project management activities. This is an entry-level position perfect for recent graduates or those looking to start their career in project management.As a Project Assistant, your responsibilities will include assisting project managers with planning and executing projects, coordinating meetings, and maintaining project documentation. You will have the opportunity to develop your skills while working in a collaborative environment.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
About Rentokil Initial:Rentokil Initial is a prominent global business services company that employs approximately 62,900 professionals across 90 countries.Our mission is to safeguard public health and enhance quality of life by providing pest control, hygiene solutions, and enriching indoor environments with greenery and scent.Our expertise is backed by substantial investments in training, scientific research, innovation, and technology.We foster a culture that values feedback, enabling us to support our colleagues and clients effectively. Rentokil Initial is committed to promoting equality and fairness as fundamental rights for all employees.We embody our core values of Service, Relationships, and Teamwork, which have been shaped by input from our global workforce.Learn more about us at our career website.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
Company Overview:Our client is a leading global provider of compliant, cross-border communications infrastructure, specifically designed for enterprises and partners operating in various countries, adhering to diverse regulations and network environments.Positioned at the intersection of telecommunications, cloud services, and enterprise systems, this organization offers a sovereign communications infrastructure layer that regulates the secure and lawful movement of real-time communications across borders, ensuring scalability.As the global landscape of cloud platforms and Unified Communications as a Service (UCaaS) solutions has expanded, the regulatory frameworks have not kept pace. Consequently, enterprises and service providers face challenges with fragmented carriers, local compliance issues, and unseen operational risks. Our client was established to address these challenges through intentional design.This organization is distinct from traditional telcos, UCaaS providers, and resellers. It integrates global voice and application traffic into a singular governed framework, guaranteeing in-country compliance, carrier-grade reliability, and operational simplicity across over 130 countries.Its infrastructure is vital for mission-critical communications for large multinational enterprises in regulated sectors such as financial services, energy, BPO, manufacturing, and investment. It also empowers Global System Integrators (GSIs), telcos, and platform partners to confidently penetrate complex markets.Founded in 2017, the organization has built its reputation by meticulously navigating regulations, licensing, and trust on a country-by-country basis. Today, it operates as a crucial backbone infrastructure, enabling customers to accelerate their operations without risk.Our client collaborates closely with global carriers and platform partners, contributing to international connectivity initiatives.Their mission is to allow enterprises and partners to concentrate on growth and innovation while ensuring that global communications function seamlessly.
Join SGS as a PCA Technical Manager where you will lead our efforts in providing exceptional certification, consulting, training, and other services. As a pivotal member of our team, you will be responsible for overseeing technical operations, ensuring that our services meet the highest standards of quality and compliance. Your expertise will help us maintain our reputation as a leader in the industry while fostering innovation and continuous improvement.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
Rentokil Initial operates in 90 countries and employs over 62,000 people worldwide. The company delivers pest control, hygiene services, and solutions that improve environments through plants and scenting. The team’s work aims to protect people and enhance daily life. Continuous training, scientific research, and new technologies shape Rentokil Initial’s approach to service. The company values feedback and strives to create a workplace where employees and customers feel heard and supported. Equality and fairness are considered essential for every colleague. Core values Service Relationships Teamwork More information is available at careers.rentokil-initial.com.
Join SGS as a Requisition to Pay Manager in our Shared Services Center located in Muntinlupa. As a pivotal member of our team, you will oversee the entire procure-to-pay process, ensuring efficiency and compliance throughout. Your role will involve managing a dedicated team, optimizing workflows, and implementing best practices to enhance operational performance.
Key Responsibilities:The Order to Cash (O2C) Manager will oversee the comprehensive O2C process within our Finance Shared Services Center. This pivotal role is dedicated to maintaining efficient revenue management, cash applications, credit oversight, and the resolution of collections and disputes. You will champion process excellence, compliance, and continuous improvement while leading a dedicated team to deliver exceptional service to both internal and external stakeholders.Core Duties Include:Process Leadership: Manage the end-to-end O2C cycle encompassing order management, invoicing, collections, cash applications, and credit risk management. Ensure adherence to company policies, accounting principles, and regulatory requirements. Track KPIs such as DSO and collection effectiveness, implementing corrective measures as necessary.Team Management: Guide, mentor, and nurture the O2C team within the FSSC. Allocate resources to meet service level agreements (SLAs) effectively. Promote a culture of accountability and continuous improvement.Stakeholder Engagement: Serve as the primary liaison between the FSSC and various business units regarding O2C matters. Collaborate with Sales, Finance, and Customer Service teams to address disputes and enhance customer satisfaction. Provide regular updates and insights to senior management.Continuous Improvement: Identify opportunities for automation and process optimization. Lead digital transformation initiatives, including ERP enhancements and the implementation of AI tools. Establish best practices to enhance efficiency and minimize operational risks.
Join SGS as a Master Data Management (Customer) Specialist where you will play a pivotal role in enhancing customer data quality and integrity. This full-time position in our Shared Services Center is ideal for individuals eager to contribute to data management excellence.
Join Syngenta Group as a Product Manager for Rice, where your innovative thinking and leadership will drive product development to enhance agricultural practices. In this role, you will collaborate with cross-functional teams to optimize product strategies that align with market needs and company goals. Your expertise will be pivotal in shaping the future of rice production, ensuring sustainability and profitability for farmers.
Join SGS as a Master Data Management (MDM) Analyst focusing on supplier data. This entry-level role is ideal for fresh graduates who are eager to start their career in data management. You will play a crucial role in maintaining accurate supplier information, ensuring data integrity, and supporting our shared services center. This position offers a unique opportunity to develop your analytical skills and gain hands-on experience in a dynamic work environment.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
Work Setup: Onsite (Alabang)Work Schedule: Flexible hours with options for mid or night shifts.About the Role: We are seeking a highly skilled IT Network Manager with extensive experience in networking. You will be responsible for the design, implementation, and management of our network infrastructure, ensuring optimal performance and security.Key Responsibilities:Network Operations: Oversee the design, configuration, installation, and maintenance of network hardware and software, including servers, routers, switches, and cabling.Security & Compliance: Implement and manage firewalls, intrusion detection systems, and network security protocols to ensure data protection.Monitoring & Support: Proactively monitor system performance to minimize downtime and swiftly resolve high-level network outages.Team Leadership: Lead, supervise, and mentor network staff and technicians.Strategic Planning: Upgrade network infrastructure, assess new technologies, and manage vendor relationships and contracts.
Full-time|Hybrid|Muntinlupa, Metro Manila, Philippines
Are you the steady, composed leader in a bustling service desk environment? Can you effectively manage people, priorities, customers, and those occasional crises without losing your cool? If so, we want you to join our team!The Role in BriefAs a Senior Support Manager, you will oversee a dedicated team within our Service Desk located in Manila. Your leadership will guide Support Technicians and Client Subject Matter Experts (SMEs) as they assist multiple mid-market clients in a managed services setting. This role prioritizes not just technical outcomes but also exceptional service quality and client experience.Your ResponsibilitiesYou will be responsible for the entire ticket management process, ensuring accountability for flow, quality, prioritization, escalations, and outcomes within your team. While you will coach your team to enhance service standards, you will remain engaged with ticket management to identify issues early, guide decisions, and intervene when necessary. Your goal is simple: ensure that customers feel genuinely supported rather than lost in a queue.At First Focus, our motto is “Wow the Customer”; it’s the standard we uphold.About First FocusFirst Focus is Australia’s premier mid-market Managed Services Provider, recognized as #1 by Cloudtango for eight consecutive years. With over 15 years of steady growth, our team has expanded to more than 300 staff across Australia, New Zealand, the Philippines, South Africa, and Ireland.We are a stable and focused organization, meticulously selecting our clients and investing significantly in our employees while avoiding chaos for the sake of growth. Our leadership team is experienced, present, and truly supportive.For more insights into our operations and values, visit: https://www.firstfocus.com.au/about-us/Why You’ll Love Working HereYou will lead a defined team within an established MSP, not a reactive call center.Collaborate with strong Client SMEs, Tech Leads, and Service Delivery personnel already in place.Receive support from leadership that understands the challenges of a Service Desk.Focus on “Wow the Customer” rather than merely closing tickets.Enjoy hybrid working arrangements that allow for a better work-life balance.Receive dedicated time and resources for training, development, and leadership growth.
Role Overview WNS Global Services is hiring a Transformational Quality Manager (Deputy / Group Manager) in Muntinlupa. This position leads quality management initiatives and drives process improvements using Six Sigma, with a focus on Blackbelt-level expertise. What You Will Do Oversee and implement quality management programs across teams and functions Lead Six Sigma projects to streamline operations and reduce waste Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction Ensure compliance with relevant industry standards Mentor and guide team members in quality management and continuous improvement practices What We’re Looking For Strong background in Six Sigma methodologies, with Blackbelt certification or equivalent experience Experience leading quality initiatives and process improvement projects Ability to foster a culture of continuous improvement Skilled at working with cross-functional teams Location This role is based in Muntinlupa.
Role Overview SGS is seeking a Senior Specialist in Supplier Master Data Management to help maintain and improve the quality of supplier data across global operations. This role is based in Muntinlupa and requires fluency in Spanish. What You Will Do Maintain and update supplier master data to ensure accuracy and consistency Work closely with teams from different functions to resolve data issues and support business needs Help safeguard the integrity of supplier information used throughout the company Who We’re Looking For Fluency in Spanish Experience or strong interest in data management Ability to collaborate with colleagues from various departments
The Quality Management System (QMS) Administrative Assistant plays a vital role in supporting the administration and functionality of QMS software and LIMS systems. This position involves a variety of tasks aimed at ensuring the smooth operation of quality management processes.Uphold compliance with the SGS Code of Integrity and Professional Conduct at all times.Provide administrative support for the QMS software and LIMS systems, including:Managing and updating the employee database within the QMS system.Maintaining training records relevant to employee roles and job titles in the QMS.Assisting with user account setups, managing permissions, and troubleshooting basic system issues.Supporting the document management process by monitoring timelines, tracking document statuses, and following up on notifications.Generating reports related to CAPA, customer feedback, audit actions, and training records.Extracting applicable reports from LIMS for KPI governance.Assisting in the scheduling of audits and critical equipment calibrations.Collecting data for management review reports and task follow-ups.Facilitating data collection for method validation.Maintaining a database of critical suppliers and service providers.Providing administrative support to the Quality team on various ad hoc projects as needed.Ensure that the work area in the GBS is clean and well-presented at all times.Stay informed about SGS quality assurance procedures.Adhere to all SGS QHSE and HR policies and procedures.
Join SGS as the Global Technical Coordination Centre Manager, where you will lead and optimize our technical coordination efforts on a global scale. You will work closely with cross-functional teams to ensure seamless operations and project implementations. Your leadership will be pivotal in enhancing our service delivery and maintaining the highest standards in our technical processes.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
Join Our Team as a Workforce Management Process Specialist!We are seeking a dedicated and skilled professional to optimize our business partner's workforce management processes. As a Workforce Management Process Specialist, you will play a crucial role in forecasting, scheduling, and analyzing staffing needs to ensure smooth operations. Your expertise will directly influence our ability to meet business objectives.Key Responsibilities:Develop and maintain accurate forecast and staffing models to ensure optimal workforce levels.Provide analytical support for business initiatives, market conditions, and decision-making processes.Collaborate with business partners to identify changes in initiatives or business models affecting volume or staffing.Generate volume forecasts for inbound contact centers and processing departments.Continuously analyze staffing drivers including volume, handle time, shrinkage, and occupancy against plans.This position is ideal for individuals with a strong background in WFM processes and tools, looking to advance their career in a dynamic work environment.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
As the Country Manager at Terabase Energy, you will play a pivotal role in driving our energy solutions across the Philippines. This leadership position demands a strategic thinker with a deep understanding of the local energy market, capable of fostering partnerships and leading teams to achieve our ambitious goals. You will oversee operations, develop strategies, and ensure alignment with our corporate vision.
