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Experience Level
Experience
Qualifications
Ideal candidates should possess:Proven experience as a call center agent or in a similar customer service role. Strong knowledge of the Sabre system. Excellent communication skills, both verbal and written. Ability to handle high-pressure situations with professionalism. Strong problem-solving skills and attention to detail.
About the job
Join our dynamic team as a Travel Call Centre Agent specializing in Sabre Native. In this role, you will provide exceptional customer service and support to travelers, assisting them with bookings, inquiries, and travel arrangements. Your expertise in the Sabre system will be essential in delivering a seamless experience for our clients.
About WNS Global Services
WNS Global Services is a leading provider of business process management services. We specialize in transforming the way businesses operate through innovative solutions and exceptional customer service. Our team is dedicated to creating value for our clients and fostering a collaborative work environment.
Join our dynamic team as a Senior Group Manager for Call Centre Operations during the night shift. In this pivotal role, you will oversee our call centre operations, ensuring exceptional service delivery and operational excellence. You will lead a team of professionals, drive strategic initiatives, and implement best practices to enhance customer satisfactio…
Are you passionate about providing exceptional customer service? Join our dynamic team as an Insurance Call Centre Agent during the night shift, operating in US hours. This is an exciting opportunity to assist customers with their insurance inquiries, offering support and guidance in a fast-paced environment.
Join our dynamic team as an Operations Agent in the Sales Contact Centre during the night shift. In this role, you will be the vital link between our customers and our services, ensuring exceptional support and engagement. Your communication skills will shine as you assist clients, resolve inquiries, and contribute to a positive customer experience.We are looking for individuals who are passionate about sales and customer service and can thrive in a fast-paced environment. If you're ready to make an impact and grow your career, we want to hear from you!
Join our dynamic team as a Team Leader in the Sales Contact Centre during the night shift. In this pivotal role, you will lead and inspire a team of sales agents to achieve and exceed performance targets while ensuring exceptional customer service. Your leadership will drive sales strategies and motivate your team to deliver outstanding results.
Join our dynamic team as a Team Leader in our Insurance Call Centre, where you will lead and inspire a group of dedicated professionals to deliver exceptional customer service during US hours. Your leadership will help shape our team culture and drive performance to meet our operational goals.In this role, you will be responsible for overseeing daily operations, providing training and development opportunities for team members, and ensuring that performance metrics are consistently met. Your ability to motivate and guide your team will be crucial to fostering a positive work environment and achieving success.
We are seeking a dynamic and experienced Senior Group Manager of Operations to lead our airline operations during the night shift. In this role, you will oversee a dedicated team, ensuring seamless operations while maintaining the highest standards of service and efficiency. Your leadership will be pivotal in driving performance improvements and implementing innovative solutions to meet our clients' needs.
Join WNS Global Services as a Night Shift Operations Trainer, where you will play a pivotal role in developing and implementing training programs for our operations team. You will be responsible for delivering engaging training sessions, assessing employee performance, and providing ongoing support to ensure a high level of operational excellence.
Join our dynamic team as a Customer Service Call Centre Agent where you will play a crucial role in delivering exceptional service to our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction in a fast-paced environment.
As an Operations Manager for our Sales Contact Centre, you will play a pivotal role in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. You will lead a dynamic team, implement strategic initiatives, and collaborate with various departments to enhance the overall efficiency of our operations.
Join our dynamic team as a Travel Call Centre Agent specializing in Sabre Native. In this role, you will provide exceptional customer service and support to travelers, assisting them with bookings, inquiries, and travel arrangements. Your expertise in the Sabre system will be essential in delivering a seamless experience for our clients.
Are you an experienced operations leader looking to make a significant impact? Join WNS Global Services as a Senior Group Manager - Operations in our Cape Town office. In this pivotal role, you will be responsible for overseeing operational strategies, driving efficiency, and leading a diverse team to achieve excellence in service delivery.
WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.
Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.
Join our dynamic team at WNS Global Services as a Night Shift Team Leader. In this pivotal role, you will oversee operations during the night shift, ensuring seamless workflow and high-quality performance from your team. Your leadership will drive success and foster a cohesive working environment.
Join our dynamic team as a Night Shift Customer Service Agent in Claremont! We are looking for customer-oriented individuals who thrive in a fast-paced environment and are eager to assist clients with their inquiries. This role involves managing customer interactions efficiently while providing top-notch service.
Join WNS Global Services as a Senior Call Center Advisor in the insurance sector, where you will be at the forefront of delivering exceptional customer service. In this role, you will assist clients with their insurance inquiries, provide expert guidance, and ensure a seamless customer experience. Your communication skills and problem-solving abilities will be crucial as you navigate client needs and address their concerns effectively.
Job Title: Senior Group Manager - Process TrainingDepartment: Academic Quality and ComplianceReporting To: General Manager – UcademyLocation: Cape Town (Hybrid)Employment Type: Full-timeRole OverviewThe Senior Group Manager - Process Training at Ucademy plays a pivotal role in upholding the highest standards of educational quality and regulatory compliance for both accredited and non-accredited learning programs. This position is essential in protecting Ucademy’s integrity as a registered Private Learning Institution recognized by the Services SETA.Key ResponsibilitiesLead the compliance efforts with QCTO, SAQA, and DHET regulations, while fostering continuous improvement initiatives that enhance employability and capability development in the BPO sector.
Full-time|On-site|Cape Town, Western Cape, South Africa
Lead Europe Travel Operations | Elevate Exceptional ExperiencesAre you driven by a passion for orchestrating seamless and high-quality travel experiences while leading and nurturing high-performing teams? We are seeking an enthusiastic and meticulous Team Manager for Europe Travel Operations to play a crucial role in shaping the exceptional service delivery of our Lifestyle and Travel Managers to our esteemed members.This role is where operational excellence intersects with people leadership, ideally suited for an individual who thrives on refining processes, mentoring others, and making a significant impact within a fast-paced, international setting.Key ResponsibilitiesSupport & Quality AssuranceDeliver quality assurance, coaching, and daily operational support to Lifestyle and Travel Managers, ensuring a consistent standard of service excellence.Operational OversightManage escalations, AUX lists, crisis reporting, and cross-functional queries within European Travel operations.Team Leadership & DevelopmentLead, mentor, and cultivate a high-performing team, including conducting performance evaluations and developing structured growth plans.Commercial & Compliance ManagementOversee Swiss Card waivers, Centurion authorizations, and commercial checks to ensure accuracy, compliance, and reporting integrity.Process & Systems ImprovementMaintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement enhancements.Workforce Planning & HiringAssist in workforce planning, role design, and cross-regional recruitment initiatives.Supplier & Proposition CoordinationManage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.Reporting & Business SupportProduce monthly reports, analyze trends, support risk management, and contribute to internal communication efforts.
Full-time|On-site|Cape Town, Western Cape, South Africa
Role overview The Senior Project Manager at Vista Group in Cape Town leads major projects from initiation through completion. This position is responsible for ensuring that all deliverables are completed on time, within budget, and according to the defined scope. What you will do Manage projects with a focus on meeting deadlines and staying within budget Collaborate with teams from various departments to support project objectives Use established project management methods to guide teams and refine processes Work to align project results with the broader goals of the company Requirements Proven experience in project management Background in leading teams across different functions Ability to handle complex projects and adjust to shifting priorities Strength in improving processes and achieving outcomes
2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.