About the job
As a Traveling Community Operations Support Specialist at AIR Communities, you will play an integral role in enhancing community operations through on-the-ground support and strategic project execution. Your primary focus will be on community setup, revenue generation, and improving customer experiences.
- Function as a key operations representative, ensuring the successful launch and ongoing stabilization of assigned communities.
- Elevate the customer experience by delivering outstanding service, facilitating resident acquisition and retention, and preparing communities for readiness.
- Engage in hands-on operational support, training team members on systems and procedures, and stepping in for roles as needed.
- Act as a subject matter expert on operational policies and procedures, providing guidance to community teams and central operations.
This position involves extensive travel, requiring you to be on the road or in the air for up to 75% of the year, averaging about 3 weeks per month. Preference will be given to candidates based near major airports in markets such as Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County, or San Diego.
Key Responsibilities:
- Support the successful establishment of new communities and the implementation of projects aimed at enhancing customer experience and driving revenue.
- Provide both on-site and remote operational assistance across multiple communities to ensure consistent service delivery and adherence to company standards.
- Collaborate with community teams to maximize revenue through resident acquisition and retention, including direct assistance with leasing and customer service initiatives.
- Facilitate training and operational support for team members to ensure effective adoption of systems and processes.
- Assist with troubleshooting, resolving resident issues, and training on-site teams as a subject matter expert in operations.
- Provide temporary staffing coverage during vacancies or peak demand periods.
- Identify process improvements and revenue opportunities in collaboration with leadership, while keeping stakeholders informed on project updates and community performance.
- Maintain regular communication and reporting with central operations and leadership to ensure alignment and success.
