UK Culture Coach - Financial Collections | Quezon City

tasq-workQuezon City, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Educational Requirement: Bachelor's DegreeExperience: Minimum of 3 years in HR, organizational development, or culture/coaching roles, ideally within a BPO or CX services environment. Certifications: Diversity, equity, and inclusion certifications or cultural competency training are highly desirable.

About the job

Work Arrangement: 100% Onsite (Quezon City)

Start Date: ASAP

Nature of the Account: UK Financial Collections

Shift Schedule | Rest days: Shifting schedules, UK time

Role Overview: As a UK Culture Coach, you will play a pivotal role in enhancing team performance within our UK Financial Collections account. You will be responsible for coaching, training, and guiding new hires to ensure they align with our organizational culture and deliver exceptional customer service.

About tasq-work

tasq-work is dedicated to fostering a diverse and inclusive work environment. We empower our teams to excel in providing top-tier customer experience services. Join us in shaping the future of customer engagement in the financial sector.

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Operations Manager at tasq-work | Quezon City

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Apr 1, 2026

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Project Coordinator in Supply Chain Management | Onsite | Quezon City

tasq-work

Full-time|On-site|Quezon City, Metro Manila, Philippines

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM to 3 PM; Fixed weekends offEssential Requirements:A minimum of 3 years of experience in supply chain management, vendor management, and project management.International or global exposure is a significant advantage.Proficiency with any ERP system, preferably Netsuite.Familiarity with project management tools, such as ASANA.Exceptional English communication skills.College-level education with a transcript of records (TOR).Key Responsibilities:Supply Chain Project Tracking & ExecutionFacilitate seamless end-to-end project milestone monitoring, timelines, and task ownership using advanced project management tools and ERP systems.Maintain transparency in purchasing, vendor, and logistics schedules while proactively identifying potential delays or risks to ensure project timelines are met.Documentation & Data ManagementCollaborate in the creation and updating of Standard Operating Procedures (SOPs), workflows, and process documentation aimed at continuous improvement and operational excellence.Organize and maintain essential documents, shared folders, and knowledge bases to enhance team efficiency and collaboration.Reporting & CommunicationDocument and disseminate meeting notes, decisions, and actionable items across supply chain management teams to ensure alignment and clarity.Generate, update, and manage weekly reports and dashboards to provide stakeholders with clear insights into project progress.Process Optimization & Continuous ImprovementContribute to the development and refinement of standardized templates for project reporting, status updates, and operational processes.Assist in audits, data validation, and thorough process documentation to support ongoing efficiency improvements.

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Supply Chain Manager (English Speaker) | Onsite | Quezon City

tasq-work

Full-time|On-site|Quezon City, Metro Manila, Philippines

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM to 3 PM; Fixed weekends offEssential Qualifications:Minimum of 7 years of extensive experience in supply chain managementAt least 3 years of experience in a supervisory roleExceptional English communication skillsCollege-level education with a Transcript of Records (TOR)Key Responsibilities:Leadership & Organizational DevelopmentMotivate and lead the Philippine Supply Chain team by establishing clear roles, responsibilities, and KPIs, while fostering a culture of accountability and high performance.Operational Excellence & ExecutionManage all aspects of the supply chain operations, strategically optimizing inventory to prevent stockouts and enhance workflow efficiency.Strategic Planning & Risk ManagementDevelop and implement innovative supply chain strategies that align with corporate objectives, while actively identifying and mitigating risks to ensure a steady supply.Cross-Functional & US Team CollaborationAct as the main point of contact for US teams in the Philippines, ensuring clear and timely communication regarding operations, risks, and strategic initiatives.Collaborate closely with Sales, Finance, and Production teams to align supply chain operations and effectively address cross-departmental challenges.Supplier & Vendor ManagementEnhance supplier performance by continually assessing quality, delivery, cost, and resilience standards in collaboration with teams in the US and China, ensuring high vendor reliability.

Apr 1, 2026

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BPO Quality Analyst - UK Financial Collections | Onsite in Quezon City

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Work Arrangement: This position is 100% Onsite in Quezon City.Account Nature: Join our team providing UK Financial Customer Service.Shift Schedule: Shifting schedules aligned with UK time, including designated rest days.Essential Qualifications:Bachelor's Degree holder.At least 2 years of experience in US/UK banking operations and quality assurance within a call center or shared services environment.Mandatory experience in UK collections.A minimum of 2 years of contact center experience in the banking sector.Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen is essential.Outstanding communication skills along with effective feedback and coaching abilities.Key Responsibilities:Monitoring and Evaluation: Conducting audits of live or recorded interactions to assess agent performance, focusing on tone, empathy, accuracy, and adherence to established scripts or guidelines.Providing Feedback: Delivering constructive feedback to agents and coaching them for performance enhancement.Ensuring Compliance: Maintaining quality standards in line with regulations.Reporting and Analysis: Analyzing data to identify error trends, addressing low performance, and preparing reports for management review.Calibration Sessions: Engaging in meetings to ensure alignment among stakeholders regarding quality standards.

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