UK Key Account Manager (Maternity Cover)

famlyLondon, England, United Kingdom

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements What You BringYou are a proactive, commercially-savvy professional who excels at delivering results while nurturing enduring relationships:A minimum of 2 years of experience in strategic account management or customer success. Exceptional communication and interpersonal skills, capable of effectively engaging with senior stakeholders. A positive, solution-oriented mindset, adept at transforming challenges into opportunities for both customers and the business. Commercial acumen with a solid understanding of growth drivers and accountability for outcomes.

About the job

In the role of Key Account Manager at Famly, you will take comprehensive ownership of your portfolio, acting as the primary liaison and trusted consultant for your customers. You are solution-oriented and possess a positive outlook, thriving in a dynamic environment while establishing robust connections, spotting growth opportunities, and collaborating with internal teams to achieve exceptional results.

Responsibilities

This position transcends traditional account management; it involves strategic stewardship of your business portfolio and serving as a dependable partner for your clients.

Your key responsibilities will include:

Managing and expanding a portfolio of high-value accounts, cultivating strong, multi-faceted relationships with stakeholders at various levels.
Developing and implementing strategic account plans that drive customer retention, adoption, and expansion initiatives.
Identifying upsell and cross-sell opportunities through consultative engagement and a deep understanding of client needs.
Collaborating with Product, Sales, and Customer Success teams to advocate for your accounts and fulfill customer priorities.
Owning account forecasting, pipeline management, and reporting, ensuring transparency on growth and risks.
Contributing to a culture of learning and knowledge-sharing among peers in the Key Account Management team.

About famly

Famly is a forward-thinking company dedicated to enhancing customer relationships through innovative solutions and strategic partnerships. We prioritize customer success and believe in fostering a collaborative environment that empowers our team to achieve remarkable results.

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Marketing Manager - Advertising and Content (Maternity Leave Cover)

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Apr 17, 2026

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