Vendor Manager

RoofstockPhoenix, Arizona, United States

On-site Full-time $80K/yr - $90K/yr

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Experience Level

Manager

Qualifications

To be successful in this role, candidates should possess:A strong background in vendor management, preferably within the real estate or property management sectors. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Exceptional communication and interpersonal skills to build rapport with vendors and internal stakeholders. Experience in negotiating contracts and managing vendor performance. Ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively.

About the job

About Roofstock:

As the foremost end-to-end investment platform for single-family rental homes (SFR), Roofstock is dedicated to revolutionizing the rental housing market for everyone's benefit. We combine our enthusiasm for empowering investors to generate wealth through real estate with innovative technology that redefines the investment process.

Our Growth Journey:

With a dynamic team of over 750 Roofsters, our collaborative culture propels our growth. In 2022, we successfully completed our Series E funding round, securing $240 million, and we operate offices in the Bay Area and New York City. Our expansion includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service), and Mynd (property management platform for both Retail and Institutional investors). In 2025, we also acquired a stake in Casago (short-term rental management services), enhancing our platform to cater to both long-term and short-term rental investment needs.

Role Overview:

The Vendor Manager plays a critical role at Roofstock in establishing and maintaining productive partnerships with third-party maintenance vendors across our portfolio of single-family homes. This position involves developing and managing a comprehensive vendor network to meet our requirements for Repairs and Maintenance (R&M), Turn, and Renovation services. The Vendor Manager will not only oversee operational necessities but also focus on performance optimization against Key Performance Indicators (KPIs) and ensure compliance with Service Level Agreements (SLAs). We seek a strategic, data-oriented individual with a solid track record in vendor relationship management.

Key Responsibilities:

Foster and sustain mutually beneficial relationships with third-party maintenance vendors.
Develop and manage a vendor network that fulfills R&M, Turn, and Renovation operational requirements.
Enhance vendor performance against defined KPIs while ensuring SLA compliance.
Promote the adoption of the vendor portal.
Utilize reporting and analytics to make informed decisions that improve operational efficiency.
Conduct site visits to assess vendor quality, build relationships, and evaluate potential vendors.
Provide regular performance feedback to the vendor network on a monthly and quarterly basis.
Identify sourcing gaps, prioritize needs, and recruit vendors accordingly.

About Roofstock

Roofstock is at the forefront of transforming the rental housing market, leveraging technology to provide innovative investment solutions for single-family rental homes. Our mission is to empower investors with the tools and resources needed to navigate the complexities of real estate investment, driving wealth generation and improving the rental ecosystem for all stakeholders.

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