Vice President of Contact Center Operations

AXSFrisco, TX

On-site Full-time $190K/yr - $210K/yr

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Experience Level

Senior Level Manager

Qualifications

To thrive in this role, candidates should possess a strong background in contact center operations, customer experience management, and team leadership. A proven track record of leveraging technology to drive efficiency and satisfaction is essential. Additionally, candidates should exhibit strong financial acumen and the ability to develop and implement strategic initiatives effectively.

About the job

The company values individuals who bring both drive and creative thinking, and who want to collaborate with others passionate about technology and entertainment.

Role overview

The Vice President of Contact Center Operations leads the global support organization at AXS. This executive role shapes the overall strategy for customer support, aiming to deliver outstanding experiences and operational excellence. The position emphasizes the adoption of new technologies, including artificial intelligence, to expand support capabilities and address a wide range of client needs.

What you will do

Strategic leadership: Develop and execute a global contact center strategy that aligns with company goals, encourages innovation, and improves customer satisfaction.
Operational excellence: Direct daily operations of North American contact centers, focusing on performance, efficiency, and compliance with service standards. Ensure consistency across global customer satisfaction (CSAT), Net Promoter Score (NPS), PCI, and branding policies.
Customer experience management: Use customer feedback to inform support strategies. Launch global initiatives to increase satisfaction, loyalty, and retention, and resolve complex issues in line with the company vision.
Financial oversight: Build and manage the contact center budget, seeking opportunities to save costs and improve operations.
Team development: Lead and mentor a team of contact center professionals across regions, promoting a culture of excellence and ongoing improvement.
Technology and innovation: Monitor industry trends and implement new solutions to enhance contact center performance. Use AI and advanced technology to improve customer support delivery and satisfaction.

About AXS

AXS is at the forefront of connecting fans with the entertainment they love, simplifying the ticket purchasing process and enhancing the overall experience. With a commitment to innovation and excellence, AXS continues to redefine the landscape of live entertainment.

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Vice President of Contact Center at AXS | Frisco, TX

AXS

Full-time|$190K/yr - $210K/yr|On-site|Frisco, TX

AXS connects fans with live events, making it easier to discover, purchase, and enjoy tickets for concerts, sports, and theater worldwide. Since 2011, the company has focused on advancing the ticketing industry and improving the fan experience in renowned venues across the globe. Innovation and collaboration drive AXS forward. The team values creative thinke…

Apr 29, 2026

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Vice President of Contact Center Operations

AXS

Full-time|$190K/yr - $210K/yr|On-site|Frisco, TX

AXS connects fans with artists and teams through ticketing for concerts, festivals, sports, and theater events at major venues worldwide. Since 2011, the company has focused on improving the live event experience by simplifying discovery, optimizing seating, and delivering memorable entertainment. Innovation remains central to how AXS evolves and leads in the industry. The company values individuals who bring both drive and creative thinking, and who want to collaborate with others passionate about technology and entertainment. Role overview The Vice President of Contact Center Operations leads the global support organization at AXS. This executive role shapes the overall strategy for customer support, aiming to deliver outstanding experiences and operational excellence. The position emphasizes the adoption of new technologies, including artificial intelligence, to expand support capabilities and address a wide range of client needs. What you will do Strategic leadership: Develop and execute a global contact center strategy that aligns with company goals, encourages innovation, and improves customer satisfaction. Operational excellence: Direct daily operations of North American contact centers, focusing on performance, efficiency, and compliance with service standards. Ensure consistency across global customer satisfaction (CSAT), Net Promoter Score (NPS), PCI, and branding policies. Customer experience management: Use customer feedback to inform support strategies. Launch global initiatives to increase satisfaction, loyalty, and retention, and resolve complex issues in line with the company vision. Financial oversight: Build and manage the contact center budget, seeking opportunities to save costs and improve operations. Team development: Lead and mentor a team of contact center professionals across regions, promoting a culture of excellence and ongoing improvement. Technology and innovation: Monitor industry trends and implement new solutions to enhance contact center performance. Use AI and advanced technology to improve customer support delivery and satisfaction.

Apr 29, 2026

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Senior Software Engineer - B2B Applications

AXS

Full-time|$130.3K/yr - $135K/yr|On-site|Frisco, TX

AXS is the bridge connecting fans with their favorite artists and teams. Annually, we facilitate the sale of millions of tickets for thousands of phenomenal events—ranging from concerts and festivals to sports and theater—held at some of the world's most renowned venues. Since our inception in 2011, we have consistently advanced the industry and enhanced fan experiences, making it easier to discover events, secure the best seats, and enjoy unforgettable live entertainment. We remain committed to leading the evolution of our industry. We are fervent about enhancing the fan experience and delivering transformative solutions for our clients. Our team is always on the lookout for intelligent, driven individuals to join us in this mission. Bring your passion, innovative ideas, and a collaborative spirit to work alongside some of the brightest minds in technology and entertainment.

Apr 30, 2026

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Public Storage

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Join Public Storage as the Vice President and Assistant General Counsel specializing in Real Estate. In this pivotal role, you will oversee legal matters pertaining to our real estate transactions and operations, ensuring our compliance with applicable laws and regulations. You will collaborate with various departments, providing strategic legal guidance while promoting our interests in property acquisitions, developments, and leasing agreements.

Jan 28, 2026

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Service Desk Manager

AXS

Full-time|$112.5K/yr - $121.5K/yr|On-site|Frisco, TX

AXS is dedicated to bridging the gap between fans and the artists and teams they adore. Each year, we facilitate the sale of millions of tickets to a wide array of spectacular events, ranging from concerts and festivals to sports and theater, hosted at some of the most renowned venues across the globe. Since our inception in 2011, we have consistently driven innovation within the industry, enhancing the experiences for fans by simplifying the process of discovering events, securing prime seating, and relishing unforgettable live entertainment. We remain at the forefront of industry evolution, committed to providing unparalleled service.Our passion lies in elevating the fan experience and delivering transformative solutions for our clients. We are always on the lookout for bright, motivated individuals who share our vision. If you possess enthusiasm, innovative ideas, and a collaborative spirit, we invite you to join our dynamic team of technology and entertainment professionals.The RoleThe Service Desk Manager is responsible for ensuring the seamless operation and productivity of the Service Desk team, which provides essential support to our internal customers. This role emphasizes effective team leadership, customer service excellence, incident and problem management, process optimization, and performance evaluation. The successful manager will develop and uphold support processes and documentation, oversee incident and request ticket management, and facilitate SLA reporting and asset management for all IT equipment.Key ResponsibilitiesTeam Leadership: Supervise and mentor the service desk personnel, ensuring they are well-trained, motivated, and equipped to address internal customer inquiries effectively. Manage resource allocation and workforce structure to guarantee the accurate assignment of tasks.Incident Management: Oversee the resolution of incidents and service requests to ensure timely and effective outcomes. This includes prioritizing and escalating issues as necessary while maintaining transparent communication with internal customers regarding ticket status and updates.Performance Monitoring: Analyze key performance indicators (KPIs) such as response and resolution times, and customer satisfaction scores to identify improvement opportunities. Generate reports on service desk performance and trends.Process Optimization: Continually refine or automate service desk workflows to boost efficiency, shorten resolution times, and enhance internal customer satisfaction. Ensure compliance with industry standards and best practices.

May 4, 2026

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Network Engineer at Mindlance | Frisco, TX

Mindlance

Contract|On-site|Frisco

Position Overview:Role: Network EngineerLocation: Frisco, TX 75034Contract Duration: 6 Months (W2)Preferred Skills:CISCO expertise is required, while familiarity with Uplogix, Aruba, Infoblox, Palo Alto, and Netscaler is advantageous.Required Experience and Education:A Bachelor's Degree in business administration, accountancy, sales, marketing, computer sciences, or a related field is preferred, or equivalent combination of education and experience. A minimum of eight (8) years of progressively responsible experience in a related field is required.Essential Skills, Knowledge, and Abilities:In-depth knowledge of computer applications pertinent to AmerisourceBergen.Expertise in Datacenter ADC infrastructure, particularly with Citrix Netscaler.Proven experience in Datacenter migrations, with the ability to transition load balancing objects from legacy configurations to new datacenter architectures.

Aug 30, 2017

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Database Engineer II

AXS

Full-time|$100K/yr - $120K/yr|On-site|Frisco, TX

At AXS, we bridge the gap between fans and the artists and teams they adore. Annually, we facilitate the sale of millions of tickets to a diverse range of events—from electrifying concerts and captivating festivals to thrilling sports and dramatic theater—held at some of the world's most iconic venues. Founded in 2011, we've remained at the forefront of the industry, continually enhancing the experience for fans by simplifying event discovery, seat selection, and delivering unforgettable live entertainment. Today, we're committed to leading the charge in evolving our industry. Our passion lies in enhancing fan experiences and delivering transformative solutions for our clients. We are always on the lookout for intelligent, driven individuals eager to join our team and contribute innovative ideas alongside some of the brightest minds in technology and entertainment. The Role AXS is actively seeking a Database Engineer II to develop scalable, high-quality data solutions for our products. The ideal candidate will collaborate with teams to design, implement, and optimize essential databases, processes, and reports, fulfilling business objectives and supporting our development and data platform teams.

May 1, 2026

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Pharmacy Technician - Specialty Fulfillment in Frisco, TX

Walgreens

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Join Walgreens as a Pharmacy Technician in our Specialty Fulfillment department in Frisco, TX! This is an exciting opportunity to support patients with specialized medications and health care needs. You will play a crucial role in ensuring accurate medication dispensing, managing inventory, and providing exceptional customer service.

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Dental Assistant at Ideal Dental | Frisco, TX

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Program Director at Symetria Recovery | Frisco, TX

Symetria Recovery

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About Us: Symetria Recovery stands as the premier outpatient rehabilitation provider in Illinois and Texas, built on three transformative principles: addiction is a disease, co-occurring mental health conditions warrant attention, and every patient deserves respect over judgment. We specialize in delivering holistic substance abuse treatment, particularly through our Medication-Assisted Treatment (MAT) approach, within a warm and supportive outpatient environment. Our comprehensive service offerings include our Opioid Treatment Program (OTP) licensure, which encompasses MAT, medically monitored psychiatric care, individual and group therapy (IOP), six days a week nursing care, and continuous aftercare support. Our patients primarily receive Buprenorphine, Methadone, or other FDA-approved medications for addiction. Your Role: As the Program Director, you will operate with significant autonomy within your facility, receiving individual supervision from the Regional Executive Director while also engaging in collaborative group supervision with fellow Program Directors.You will fulfill all duties typical of a licensed clinician, which include leading group therapy sessions, conducting family therapy, performing intake assessments, providing individual therapy, and supervising clinical staff.Your responsibilities will include achieving key performance indicators (KPIs) such as patient census, quality of care, revenue, and expense targets.Ensuring that patient care is evidence-based and aligned with company policies while being delivered in a patient-centered manner will be crucial.You will supervise facility staff, fostering a high-performance team culture in a collaborative and positive work environment.Collaborating with Admissions and Marketing teams to establish community relationships and bolster the company’s reputation will be a key aspect of your role.Building relationships with patient referral sources to drive admissions into the facility will also be essential.As a company ambassador, you will represent Symetria Recovery at community and professional events, conferences, and public relations activities.Resolving complaints and conflicts, both internal and external, will be part of your duties, with support from the Regional Executive Director as required.You will participate in job-specific training to enhance your professional skills and knowledge.A comprehensive understanding of federal and state regulations governing operations will be necessary.

Apr 2, 2026

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Emergency Veterinary Nursing Trainer - Frisco, TX

Veterinary Emergency Group

Full-time|On-site|Frisco, Texas, United States

Are you passionate about emergency veterinary care and training the next generation of veterinary nursing professionals? Join our dynamic team in Frisco, TX, as an Emergency Veterinary Nursing Trainer. In this role, you will educate and mentor aspiring veterinary nurses, ensuring they are equipped with the skills and knowledge necessary to excel in a high-pressure emergency environment.Your expertise will directly influence the quality of care provided to pets in critical situations, making a real difference in their lives. We are looking for someone who is not only knowledgeable in veterinary nursing but also has a flair for teaching and inspiring others.

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Ultrasound Technologist - Full-time Opportunity in Frisco, TX

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Veterinary Technician Student Externship in Frisco, TX

Veterinary Emergency Group (VEG)

Internship|On-site|Frisco, Texas, United States

ABOUT VEG Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing exceptional care for pets and their owners during urgent situations. We have redefined the emergency veterinary experience, ensuring that our facilities are open 24/7, all year round, to meet the needs of our patients and their families. Our commitment extends beyond animals; we prioritize creating a supportive and enriching environment for our team members—our VEGgies! At VEG, we empower you to pursue a fulfilling career in veterinary emergency medicine. Our innovative open-concept hospitals allow you to engage with a diverse range of emergency cases, including exotic animals. We focus on delivering a customer-centered experience that ensures both pets and their owners receive compassionate, high-quality care. We are proud to be recognized as a Great Place to Work® for 2025 and 2026, reflecting our dedication to fostering a positive workplace culture. THE PROGRAM Our Veterinary Technician Student Externship Program is designed to cultivate the next generation of veterinary technicians through hands-on, immersive experiences in emergency medicine. You will not only observe but actively participate alongside our credentialed emergency veterinary technicians. In this externship, you will closely engage with emergency medical practices, from patient triage to diagnostics and inpatient care, allowing you to determine if a career in emergency medicine aligns with your aspirations. This is your opportunity to build a robust foundation, ignite your passion, and contribute to a greater mission. WHAT YOU’LL DO Learn from leading professionals in emergency veterinary care. Collaborate with a credentialed veterinary technician for real-time mentorship and training. Shadow and assist in triage, outpatient visits, diagnostics, anesthesia, and more. Practice skills outlined in your school’s proficiency checklist with expert guidance. Experience the collaboration, urgency, and compassion that characterize emergency care at VEG. Explore your potential as an emergency care professional.

Jan 28, 2026

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Mar 13, 2026

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Emergency Credentialed Veterinary Technician (Relief) - Frisco, TX

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Part-time|On-site|Frisco, Texas, United States

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Feb 5, 2026

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