About the job
CaptivateIQ is at the forefront of transforming how organizations strategize, oversee, and enhance their sales performance. Initially pioneering incentive compensation management, we are now broadening our platform to address wider sales planning challenges. Acknowledged by industry leaders such as Forrester and G2 and supported by prominent investors like Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth enterprises like Netflix, Figma, and Stripe with the agility and insights necessary to accelerate revenue performance.
Become part of a skilled and rapidly expanding team dedicated to tackling some of the most intricate and significant challenges in sales performance management.
Role Overview
We are looking for a Vice President of Customer Success to spearhead a new phase in how our customers derive value across various products, personas, and market segments. This executive will be responsible for renewals, growth, long-term retention, and value realization across Enterprise, Mid-Market, SMB, and Digital Customer Success initiatives, leading customers through a quantifiable Customer Value Journey that aligns adoption with ROI and overall business impact.
This leader will shift our Customer Success approach from an administrative focus to a multi-faceted, multi-product value engine that enhances adoption depth, strengthens executive alignment, and fuels sustainable growth. The VP will design the frameworks, leadership architecture, and coaching environment essential for scaling Customer Success to exemplary industry standards, while ensuring our team functions with transparency, accountability, and business acumen.
This position is ideal for a builder and mentor, an individual who has successfully directed Customer Success organizations through phases of growth, complexity, and platform enhancement, and who is invigorated by transforming customer insights and product knowledge into a definitive pathway to achieving 110%+ Net Dollar Retention.
