VIP Customer Support Representative

growetalentsWarsaw

On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, you will need:A minimum of 0.5 years of experience in customer support, preferably within the iGaming sector or VIP support. Intermediate or higher proficiency in English. A solid understanding of customer service standards and best practices. Knowledge of sales principles and techniques. Ability to maintain customer confidentiality. Personal attributes that will make you a great fit:Exceptional verbal and written communication skills. A keen eye for detail. Strong problem-solving abilities.

About the job

Join a dynamic and rapidly growing international marketing firm that stands as a key player in the iGaming sector, with a strong commitment to expanding its footprint across Asia. Our team specializes in comprehensive market research, strategic business planning, and executing high-impact digital marketing campaigns that keep our clients at the forefront of this highly competitive industry.

As a VIP Customer Support Representative, you will:

Engage with customers through live chat or email, addressing inquiries related to account management, payments, gaming, bonuses, and navigating our platform.
Provide clarity on betting odds, settlement processes, and the calculation of winnings.
Assist customers with deposit, withdrawal, and other payment-related issues.
Ensure customer compliance with regulatory standards, including age verification, responsible gambling limits, and local legislation.
Support customers in establishing limits for deposits, bets, or losses, and offer resources for responsible gambling.

About growetalents

We are at the forefront of the iGaming marketing industry, providing unparalleled service and innovative solutions to our clients. Our mission is to leverage deep insights and cutting-edge strategies to empower our clients to thrive in one of the most competitive markets globally.

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VIP Customer Support Representative

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Full-time|On-site|Warsaw

Join a dynamic and rapidly growing international marketing firm that stands as a key player in the iGaming sector, with a strong commitment to expanding its footprint across Asia. Our team specializes in comprehensive market research, strategic business planning, and executing high-impact digital marketing campaigns that keep our clients at the forefront of this highly competitive industry.As a VIP Customer Support Representative, you will:Engage with customers through live chat or email, addressing inquiries related to account management, payments, gaming, bonuses, and navigating our platform.Provide clarity on betting odds, settlement processes, and the calculation of winnings.Assist customers with deposit, withdrawal, and other payment-related issues.Ensure customer compliance with regulatory standards, including age verification, responsible gambling limits, and local legislation.Support customers in establishing limits for deposits, bets, or losses, and offer resources for responsible gambling.

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