About the job
Join our dynamic team at assist-world as a Virtual Assistant, where you'll play a pivotal role in supporting the daily operations of a prestigious luxury jewelry retail brand. We are looking for an exceptionally organized, detail-oriented professional who excels in a fast-paced environment. Your discretion, organization skills, and refined communication will be essential in maintaining our high standards of client interaction and executive support.
Role Overview
As our Virtual Assistant, you will be responsible for providing administrative and client-facing assistance to the Head Designer and leadership team. Your contributions will ensure efficient communication, meticulous appointment coordination, and prompt follow-ups.
Key Responsibilities
Client Communication
● Efficiently monitor and respond to incoming emails with professionalism.
● Prepare and send detailed client quotes for custom designs and special orders.
● Proactively follow up with clients regarding custom pieces, approvals, and timelines.
● Provide timely updates to clients on jewelry repairs and order statuses.
● Maintain a polished and elegant brand tone in all correspondence.
Calendar & Appointment Coordination
● Manage and coordinate the Head Designer's calendar with precision.
● Schedule both in-store and virtual custom consultations.
● Confirm appointments and send courtesy reminders to clients.
● Organize all consultation notes and related files systematically.
Quoting & Administrative Support
● Assist in the preparation and organization of custom design quotes.
● Track outstanding quotes and conduct follow-ups as needed.
● Maintain accurate client records and documentation.
● Support workflow organization between the sales and production teams.
Social Media & Brand Support
● Aid in scheduling and posting content on social media platforms.
● Collaborate in drafting engaging captions and content ideas.
● Professionally respond to direct messages and inquiries.
● Assist with basic content organization and campaign planning.
