About the job
Job Title: VoIP Customer Service & Technical Support Specialist
Job Overview
Join our dynamic team as a dedicated VoIP Customer Service & Technical Support Specialist. In this fully remote role, you will assist clients in navigating and troubleshooting VoIP systems. You should have practical experience with FusionPBX, VitalPBX, and OpenSIPS, and be adept at addressing customer inquiries related to configuration and system functionality.
The successful candidate will demonstrate exceptional communication skills, possess in-depth technical knowledge of VoIP technologies, and be able to resolve customer issues efficiently while providing exemplary service.
Key Responsibilities
- Deliver support to customers via phone, email, and chat for VoIP-related inquiries.
- Troubleshoot VoIP issues, including call quality, SIP registration, routing, and connectivity challenges.
- Configure and maintain PBX systems (FusionPBX, VitalPBX).
- Manage OpenSIPS configurations and routing processes.
- Assist customers with system setups, including extensions, trunks, DID numbers, and call flows.
- Diagnose network-related issues (NAT, firewall, ports, QoS).
- Escalate complex technical issues to senior support staff as required.
- Document support tickets and maintain thorough and accurate records.
- Provide clear guidance to customers through technical processes.
