About the job
Job Title: Walmart Customer Service and Data Entry Specialist
Location: Remote
Job Summary:
We are seeking a dedicated Customer Service and Data Entry Specialist to efficiently manage Walmart orders, ensure precise data processing, and deliver outstanding customer support. The successful candidate will be responsible for handling inquiries, processing orders, managing refunds, updating inventory, and resolving issues promptly.
Key Responsibilities:
- Order Processing: Accurately enter, update, and verify Walmart orders.
- Customer Service: Address inquiries, resolve order-related issues, and provide exceptional support through chat, email, and phone.
- Inventory Management: Ensure stock accuracy, update inventory levels, and synchronize data across various platforms.
- Returns & Refunds: Efficiently process return requests, coordinate replacements, and manage refund transactions.
- Data Entry & Reporting: Accurately input order details, customer information, and financial transactions into the Walmart Seller Account.
- Third-Party Coordination: Communicate with suppliers and logistics partners to guarantee timely deliveries.
- Account Monitoring: Track performance of the Walmart account, report discrepancies, and optimize workflows.
Qualifications & Skills:
Experience with Walmart Seller Central or in e-commerce order processing.
Strong data entry skills with a focus on accuracy and detail.
Excellent customer service capabilities with experience in chat, email, and phone support.
Knowledge of inventory management and order tracking systems.
Familiarity with e-commerce platforms such as Amazon, eBay, and Shopify is a plus.
Proficiency in Microsoft Office, Excel, and Google Sheets for managing sales and reports.
Ability to multi-task and prioritize in a fast-paced environment.
Strong written and verbal communication skills in English.
Problem-solving skills for handling complaints and order discrepancies.
Preferred Qualifications:
- Prior experience with Walmart Seller Account or similar platforms.
- Experience with Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
- Background in inventory management for online stores.
