Walmart Customer Service & Data Entry Specialist

remote-vaRemote — Davao Region, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications: Experience: A minimum of 2-3 years of experience in Walmart Seller Central or eCommerce order processing. Education: A Bachelor's degree in Business, Marketing, or a related field is preferred but not mandatory. Skills: Demonstrated proficiency in data entry with exceptional accuracy and attention to detail. Outstanding customer service skills with a background in chat, email, and phone support. Familiarity with inventory management and order tracking systems. Experience with eCommerce platforms such as Amazon, eBay, and Shopify. Proficient in Microsoft Office, Excel, and Google Sheets for tracking sales and generating reports. Capable of multi-tasking and prioritizing tasks in a dynamic work environment. Strong written and verbal communication skills in English. A problem-solving mindset to effectively address complaints and order discrepancies.

About the job

Job Title: Walmart Customer Service & Data Entry Specialist

Job Description:

As a Walmart Customer Service & Data Entry Specialist, you will play a vital role in enhancing the customer experience by effectively managing customer interactions, processing orders, and ensuring precise data entry within the Walmart Marketplace ecosystem. This position demands a strong proficiency in addressing customer inquiries, resolving order discrepancies, updating inventory, and facilitating smooth operations across various eCommerce platforms including Amazon, eBay, and Shopify.

Key Responsibilities:

Customer Service: Engage with customers to respond to inquiries, resolve order issues, process refunds, and deliver outstanding support through chat, email, and phone.
Order Processing: Accurately enter, update, and verify orders placed on Walmart, ensuring timely fulfillment.
Inventory Management: Maintain accurate stock levels, update inventory information, and synchronize data across eCommerce platforms.
Returns & Refunds: Efficiently process return requests, coordinate replacements, and manage refund transactions.
Data Entry & Reporting: Ensure meticulous entry of order details, customer data, and financial transactions into the Walmart Seller Account.
Third-Party Coordination: Collaborate with suppliers and logistics partners to guarantee timely deliveries.
Account Monitoring: Monitor Walmart account performance, report discrepancies, and optimize workflows for efficiency.
Multi-Platform Management: Contribute to operations on Amazon, eBay, Shopify, and other eCommerce platforms.

About remote-va

remote-va is a forward-thinking company specializing in providing remote support to businesses, helping them thrive in the competitive eCommerce landscape. We prioritize customer satisfaction and operational efficiency.

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