Workforce Management Assistant

Tamkeen TechnologiesRiyadh, Riyadh Province, Saudi Arabia

On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements Bachelor’s degree in Business Administration, Operations Management, or a related field. 1-2 years of relevant experience in workforce management, scheduling, or a similar analytical role. Strong analytical and problem-solving abilities with a keen attention to detail. Proficient in Microsoft Excel; familiarity with workforce management software is advantageous. Excellent communication and interpersonal skills. Able to collaborate effectively with cross-functional teams. Strong organizational skills and capability to manage multiple tasks simultaneously.

About the job

Join Tamkeen Technologies as a meticulous and organized Workforce Management Assistant. In this pivotal role, you will play a crucial part in enhancing our workforce management initiatives, focusing on forecasting, scheduling, and capacity planning to optimize our customer service operations. Collaborate closely with the Workforce Management team to analyze data, monitor performance metrics, and devise effective staff schedules that align with our business objectives. If you are enthusiastic about data analysis and workforce optimization, we invite you to apply!

Responsibilities

Assist in developing and maintaining accurate workforce forecasts by analyzing historical data and projected trends.
Support the staff scheduling process to guarantee adequate coverage for call volumes and service level standards.
Monitor real-time operational performance and provide insights regarding staffing requirements and efficiency.
Contribute to data analysis and report generation concerning workforce performance metrics and service levels.
Collaborate with team leaders and management to resolve scheduling conflicts and optimize resource allocation.
Keep precise records of employee schedules, attendance, and performance metrics.
Aid in identifying trends and recommending improvements in workforce management processes.

About Tamkeen Technologies

Tamkeen Technologies is a dynamic company committed to delivering innovative solutions in workforce management and customer service optimization. We pride ourselves on fostering a collaborative work environment that values analytical thinking and continuous improvement.

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