About the job
RemoteVA PH is seeking a talented and experienced Zoho One CRM & Automation Specialist to enhance and streamline our operations using the Zoho One suite. Our goal is to harness technology and innovation to boost efficiency, enhance data integrity, and improve customer satisfaction.
The successful candidate will possess in-depth knowledge of Zoho applications and AI-driven automation. You will have a proven track record in performing CRM cleanup, designing workflows, creating insightful dashboards, and developing engaging customer portals.
Key Responsibilities:
CRM Cleanup & Data Management:
- Conduct audits and clean existing Contacts, Accounts, and Deals within Zoho CRM.
- Deduplicate and standardize data across modules to ensure accuracy and consistency.
- Implement AI-powered solutions for continuous data hygiene and enrichment.
Workflow Automation:
- Design and deploy automated workflows within Zoho CRM (Deals & Leads modules).
- Optimize lead-to-deal conversion processes.
- Create task automation to minimize manual input and enhance productivity.
Reporting & Dashboards:
- Develop customized dashboards for real-time insights into company KPIs.
- Deliver insights on sales performance, pipeline health, and client engagement.
- Empower leadership to monitor progress towards objectives effortlessly.
Customer Portals & Engagement:
- Create branded customer portals for borrowers and clients.
- Consolidate documentation, communication, and deal tracking.
- Leverage AI-driven tools to enrich customer interactions and support.
AI & Integration:
- Utilize Zoho AI features (Zia, AI-driven workflows, chatbots, etc.) for enhanced functionality.
- Integrate Zoho applications (CRM, Creator, Books, Cliq, etc.) into a cohesive platform.
- Ensure scalability and implement best practices to foster long-term business growth.
