Join Spines: The Fastest-Growing Book Publishing Platform in the U.S.At Spines, we are transforming the publishing landscape for a new age, harnessing technology, artistry, and a focus on the author.Our innovative platform merges cutting-edge AI with human insight, empowering writers to publish professionally across various formats, languages, and global markets. The tools we are developing simplify the intricate processes of editing, design, translation, production, and distribution, creating a user-friendly, scalable, and author-centric experience.Our mission is to democratize professional publishing so that every remarkable story is told. What we are creating extends beyond mere publishing; it is a revolutionary platform that reshapes how books are crafted, shared, and enjoyed worldwide.We are assembling a diverse team of visionaries—creators, technologists, and storytellers—united by a common purpose and the desire to make a significant impact on authors and readers everywhere. Are you ready to help build the future of publishing? Apply now!About the RoleAs a Sales Development Representative (SDR) at Spines, you will be the vital first connection for aspiring authors, contributing to our goal of revolutionizing the publishing sector. This role transcends traditional sales; you will act as a brand ambassador, identifying and qualifying promising leads for our sales team.Your responsibilities will include meeting and surpassing sales targets through effective communication about the value of our AI-powered publishing platform to potential authors. Collaborating closely with a dynamic team, you will ensure a smooth sales process. If you possess a passion for sales, exceptional communication skills, and the ambition to thrive in a fast-paced environment, you will play an integral role in our mission to amplify great stories.

Join Spines: The Leading Innovator in Book Publishing!At Spines, we are redefining the publishing landscape for the digital age, harnessing the power of technology to put authors at the forefront of the industry.Our state-of-the-art publishing platform integrates advanced AI with expert guidance, empowering writers to publish professionally in various formats and languages. Our tools simplify a traditionally complex process, making it scalable and author-centric.Our mission is to democratize professional publishing, ensuring that every compelling story can reach its audience. We are assembling a passionate team eager to revolutionize the future of publishing, driven by craft, purpose, and the opportunity to make a significant impact on authors and readers worldwide.Are you ready to help shape what’s next and transform the future for creators globally? Apply today!Your Role:Connect with potential U.S. authors through phone calls, emails, and online meetings.Effectively showcase Spines' services and solutions, emphasizing their benefits and success stories.Respond to inquiries and provide comprehensive information about our offerings, ensuring an exceptional customer experience.Collaborate with the sales team to enhance sales strategies and increase closing rates.Maintain precise records of sales activities and customer interactions within our CRM.Achieve and surpass monthly sales targets and KPIs.What We’re Looking For:Demonstrated experience in sales or a related field, especially with international clients.Fluent in English, both written and spoken.Exceptional interpersonal and communication abilities.Self-driven with a results-oriented approach.Proficient in CRM software and sales tracking tools.A passion for the publishing industry and a keen understanding of author needs is advantageous.Why Choose Spines?Dynamic Environment: Thrive in a fast-paced and innovative setting with a collaborative team.Career Advancement: Ample opportunities for growth and progression within our rapidly expanding organization.Meaningful Work: Play a pivotal role in revolutionizing the publishing sector through cutting-edge AI technology.Exciting Field: Gain invaluable experience at the intersection of AI and publishing.Join our friendly team dedicated to making a difference in the publishing world. At Spines, we cherish our employees and support their growth and success.

Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (flexibility for evenings/weekends based on client needs)About the RoleWe are seeking an enthusiastic and dedicated Customer Service Representative (CSR) to provide exceptional support across various communication channels, including phone, email, and chat. In this crucial role, you will be the first point of contact for our customers, responsible for:Swiftly resolving customer inquiriesCreating a positive support experienceMaintaining effective communication during high-pressure situationsIf you are empathetic, detail-oriented, and excel in fast-paced environments, we would love to hear from you!Your ResponsibilitiesCustomer Interaction & Issue ResolutionManage 50–100 daily support requests through platforms like:ZendeskFreshdeskSalesforce Service CloudRespond via:PhoneEmailLive chatSocial media channelsStrive for first-contact resolution (FCR)Escalate intricate issues to Tier 2 or technical support teamsTicket & SLA ManagementPrioritize support tickets based on urgency and SLA criteriaMonitor and manage open cases to ensure prompt resolutionDocument all interactions thoroughly in the systemEnsure organized and comprehensive ticket recordsKnowledge Base & EfficiencyUpdate internal knowledge bases and FAQsDevelop and enhance:Response templatesMacrosContribute to minimizing repetitive tickets through improved documentationCustomer Experience & FeedbackEngage with empathy and professionalismGather customer feedback (CSAT, NPS)Identify recurring issues and highlight trendsEscalate negative experiences for swift resolutionCollaborationPartner closely with:Product teamsEngineering teamsOperations teamsProvide insights to enhance customer experience and product qualityCompliance & QualityAdhere to compliance standards including:GDPRHIPAA (if applicable)Maintain confidentiality when handling customer dataFollow quality standards for all interactionsSuccess MetricsHigh first-contact resolution ratesQuick response and resolution within SLAStrong customer satisfaction (CSAT ≥ 90%)Efficient ticket management

Position: Virtual Customer Service RepresentativeLanguages: English and SpanishAt Whizz, we aim to transform the transportation landscape for delivery drivers by offering reliable and convenient e-mobility solutions. Our flexible vehicle ownership options empower customers and make e-mobility accessible to all.As we expand, we are in search of a dedicated Virtual Customer Service Representative to assist customers remotely through a live video connection at our locations.In this role, you will engage with customers via a monitor installed at our locations. As customers arrive, they can connect with you through a live video feed, allowing you to guide them, address their inquiries, and assist in resolving common service requests.Your objective is to deliver prompt, friendly, and clear support, ensuring that customers experience the same high-quality service as if a representative were present on-site.ResponsibilitiesNew Customers:Assist customers in selecting the appropriate bike, battery, accessories, and servicesClarify bike features, subscription plans, and pricing detailsGuide customers through account creation and payment processesEmploy sales techniques to convert potential customers into subscribersExisting Customers:Provide support for subscription inquiries, payments, and account managementHelp customers troubleshoot basic bike or service issues remotelyCoordinate service requests and follow-ups with the operations teamAddress customer concerns while ensuring a high level of satisfactionCustomer Communication:Deliver clear, accurate, and friendly communicationCollaborate with internal teams via chat and messaging tools to resolve customer inquiriesBuild trust and foster long-term relationships within our rider community

FULL TIMEREMOTEPosition: Customer Service RepresentativeType of Contract: Independent ContractorWorking Hours: Monday to Friday (CST Timezone) Join the #remoteworkrevolution and work from anywhere in the world!About UsWe are a wellness-driven supplement brand committed to helping individuals achieve their best selves naturally. With a focus on clean, bioavailable ingredients and extensive personal research, our mission is to restore mineral balance and promote holistic health. We combine science with storytelling to empower our customers on their wellness journeys.Role Overview:We are looking for a dedicated, empathetic, and detail-oriented Customer Service Representative to enhance our growing customer community. As the first point of contact, you will address inquiries, resolve issues, and provide exceptional customer service via email, chat, and social media—all while upholding our brand's voice.Key Responsibilities:Handle customer inquiries via email, live chat, and social media promptly and professionally.Resolve order, shipping, return, and product-related issues with empathy and accuracy.Track and analyze recurring issues to pinpoint areas for improvement.Work collaboratively with internal teams (Operations, Marketing, etc.) to address and resolve complex inquiries.Maintain a consistent brand voice across all communications.Assist in managing customer feedback and reviews to ensure satisfaction and retention.

About MotionAt Motion, we are pioneering the first comprehensive agentic work suite tailored for everyday businesses. Unlike traditional point solutions or supplementary tools, our platform is built from the ground up, integrating AI agents at its core. We empower project management, document handling, spreadsheets, calendars, meetings, knowledge sharing, and communication — and we are now elevating our capabilities with AI Employees that can autonomously execute tasks across all functionalities.What sets us apart is that our agents are inherently embedded within our platform. They are not mere integrations or copilots that provide suggestions; instead, they autonomously complete work with full access to necessary data, context, and workflows. In just three months, our AI Employees have propelled us from $0 to eight-figure annual recurring revenue (ARR), and we are just getting started.With support from Y Combinator and Sam Altman, alongside a valuation exceeding $500 million and a rapidly growing user base, we are poised to lead the market. Our focus is on developing agents that deliver unparalleled accuracy and significantly enhance productivity.Motion offers a fast-paced and intense work environment that is not suitable for everyone. However, it is an excellent place for those eager to concentrate, learn, and advance their careers. If you're driven to work alongside top talent, challenge yourself, and contribute to redefining AI deployment in real-world scenarios, you will thrive in our culture.

DescriptionAt Paired, we are a pioneering global staffing and recruiting agency dedicated to connecting exceptional talent with remote work opportunities. Our mission is to bridge the gap between skilled individuals worldwide and companies seeking their unique expertise.We're on the lookout for a dynamic Customer Support & Operations Specialist who thrives in a fast-paced startup atmosphere. This multifaceted role encompasses frontline customer support as well as critical operational duties to ensure our organization runs efficiently. As the face of our brand, you will assist users in navigating our services while managing essential operational tasks that contribute to our growth.Key Responsibilities: Deliver outstanding email-based customer support via Intercom, overseeing ticket management and implementing automations to enhance workflows. Manage operational activities such as CRM updates, maintaining documentation, and developing customer support templates. Engage with app store reviews and social media feedback (Meta, Instagram) using suitable templates and maintaining brand voice. Provide part-time weekend support for urgent customer inquiries and time-sensitive issues. Collaborate through Slack, addressing ad-hoc operational tasks as the company evolves.

Join Wing, a forward-thinking company revolutionizing the workplace globally, as a Customer Service Representative. In this remote role, you will be the first point of contact for our customers, tasked with managing inquiries, resolving issues, and building lasting relationships. Your efforts will ensure customer satisfaction and loyalty as you handle both inbound and outbound communications. This is an exciting opportunity to be part of a dynamic team committed to excellence. Apply now to contribute to a company that is setting new standards in customer service!

Company OverviewFounded in 2015, CXM Group is a dynamic and fast-growing global Fintech organization recognized for its robust regulatory compliance. With multiple licenses, including those from the FCA and Mauritius, we have established a significant global presence, operating over 20 offices in key financial hubs such as London, New York, Dubai, and Southeast Asia, supported by a diverse team of over 250 professionals.Your RoleAs a Spanish-Speaking Customer Support Executive, you will play a crucial role in delivering exceptional service. Your responsibilities will include:Managing customer interactions via chat, email, and phone to ensure prompt responses and resolutions.Identifying and assessing customer needs to foster satisfaction.Handling inquiries from new leads and existing clients through various communication channels.Providing timely support and ensuring all communications are documented in our CRM system.Collaborating with different departments to address client inquiries that require further investigation.Conducting follow-ups with clients and scheduling callbacks to guarantee optimal results and customer satisfaction.

About ZenGRC!Established in 2009, ZenGRC is a premier provider of governance, risk, and compliance (GRC) SaaS solutions, delivering an unparalleled product: ZenGRC. Acknowledged for its internal GRC knowledge, ZenGRC offers Simply Powerful GRC solutions that assist organizations in navigating compliance effortlessly and efficiently.ZenGRC distinguishes itself by presenting a single price for complete access to all modules and frameworks, guaranteeing users a seamless and economical experience. Committed to streamlining GRC processes, ZenGRC persistently innovates and aids organizations in achieving compliance and managing risk proficiently.The RoleAs a Customer Support Specialist, you will become an essential member of our Customer Support team, acting as a subject matter expert and a trusted resource for our customers. You will troubleshoot intricate technical issues, guide customers through platform configurations, and collaborate across departments to ensure customer success with ZenGRC. This position demands a strong technical aptitude coupled with exceptional customer communication skills. You will manage everything from user education to advanced technical troubleshooting, while also contributing to knowledge base enhancements, process optimization, and strategic support initiatives.What You Will Do:Address customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented mindset.Troubleshoot technical challenges, including platform configuration, integrations, data issues, and system behavior.Conduct screen-sharing sessions with customers to identify issues and offer hands-on assistance.Create and manage bug tickets and feature requests in close collaboration with Engineering and Product teams.Handle service requests, including CSV data uploads to customer instances and other technical configurations.Document solutions and develop knowledge base articles to enhance customer self-service options.Contribute to strategic initiatives and projects such as process improvements and tool implementations.Work with Customer Success, Product, Engineering, and DevOps teams to resolve customer challenges and advocate for customer needs.Escalate complex technical issues to DevOps or Engineering as necessary.Act as a go-to resource for internal teams seeking guidance on product configurations and support processes.Maintain comprehensive records of customer interactions and technical solutions within support systems.

FULL TIMEREMOTEPosition: Customer Service RepresentativeType of contract: Independent ContractorWorking Hours: 6 days a week (48 hours) Embrace the freedom of working from anywhere in the world and become part of the #remoteworkrevolution!About UsWe are an innovative SaaS company dedicated to empowering businesses through AI-driven solutions that optimize pricing and enhance operational efficiencies. Our rapidly growing, fully remote team is committed to delivering tangible results through intelligent automation and insightful operational strategies.Role Overview:As a Customer Service Representative, you will serve as the initial point of contact for users in need of support. Your mission is to ensure that every interaction is professional and informative, helping our customers maximize the value of our product while ensuring seamless internal processes.Key Responsibilities:Assist customers with inquiries through live chat, email, or ticketing systems.Clearly communicate product features and provide effective troubleshooting steps.Escalate technical issues to the operations or tech teams as necessary.Track customer issues and follow up until resolution is achieved.Monitor internal alerts and support various operational tasks.Maintain and update internal documentation, highlighting recurring issues.Collaborate closely with the operations and product teams to enhance customer support.If you are passionate about enhancing customer experiences and seeking growth within a tech-driven environment, we would love for you to join us and help shape the future of AI-powered pricing solutions.

Join our dynamic AI Special Forces team at darwin-ai, where we are seeking a highly motivated and tech-savvy individual who is passionate about providing rapid, effective, and top-notch support to our clients. If you thrive on solving challenges, possess strong organizational skills, and have a keen interest in technology and AI, this position is tailored for you.As an AI Special Forces Specialist, you will be the first point of contact for clients facing issues with their AI agents or needing assistance with integrations into external systems. Your direct engagement with customers will involve resolving inquiries, troubleshooting technical difficulties, and collaborating with internal teams (Customer Success, Onboarding, Product, and Engineering) to ensure prompt and thorough resolution of issues. Your contributions are essential in nurturing strong client relationships and enhancing satisfaction with the darwin-ai experience.In this role, you will:Address customer inquiries through WhatsApp, email, and Slack, ensuring quick responses and high client satisfaction.Troubleshoot and resolve technical issues, particularly those related to AI functionality, configuration, and API integrations.Monitor and respond to alerts from internal tools like Slack channels and customer feedback submitted through the darwin platform.Collaborate closely with Product and Engineering teams, escalating complex issues and contributing to product enhancements.Document support activities accurately, maintaining detailed logs of issues and resolutions.Identify recurring issues and assist in developing internal documentation and FAQs.Work with the Customer Success and Onboarding teams to ensure a seamless customer journey.Audit AI interactions to identify bugs or opportunities for improvement.Ensure all critical feedback and issues are addressed within the Service Level Agreement (SLA).

Join Pavago as a Customer Service Representative and be the voice of our company! In this fully remote role, you will engage with customers, resolve inquiries, and ensure an exceptional experience for every interaction. If you possess a passion for customer satisfaction and thrive in a dynamic environment, we want to hear from you!

Join Our Team at ARQARQ is revolutionizing the fintech landscape with rapid growth and innovation. Our goal is to transform how individuals manage and move their money globally, creating seamless infrastructure for value transfer. As we embark on this exciting journey, every new team member has the opportunity to influence our product, culture, and overall success. If you are motivated by significant challenges and aspire to make a global impact while growing alongside a world-class team, ARQ is the right fit for you.Your RoleCustomer Advocate: Address and resolve customer issues promptly and effectively, delivering customized solutions within tight deadlines. Timely follow-ups are essential to ensure issues are fully resolved.Problem Solver: Collaborate with the ARQ team to tackle customer challenges and propose product enhancements that streamline operations.Action-Oriented: At ARQ, we embrace a proactive approach, going above and beyond to achieve success.

At Emi Labs, we are dedicated to enhancing the professional prospects of Frontline Workers, a group that constitutes 80% of the global workforce but often lacks visibility in the job market. Our mission is to empower this digitally invisible population by providing them with the tools and resources they need to thrive.Our innovative approach aims to revolutionize the recruiting process, making it more accessible and equitable for both job seekers and employers with high-volume hiring needs. Our flagship product, Emi, is an AI-driven recruitment assistant that streamlines communications between companies and applicants, allowing for efficient screening, skill validation, interview scheduling, and document collection, ultimately saving time for recruiters.Having participated in Y-Combinator's Winter 2019 batch and securing $11M in funding in 2022, co-led by Merus Capital and Khosla Ventures, we are on an exciting growth trajectory.Join Our Customer Support TeamOur dynamic customer support team thrives in a fast-paced environment, tackling diverse challenges and continuously seeking improvement. As the first point of contact for our clients, we are committed to understanding their needs and resolving their issues, either directly or by collaborating with our technical team. Our insights are invaluable in shaping company strategy, as we are passionate about delivering exceptional customer service.

Koyfin develops an analytics platform designed for financial advisors and individual investors, focusing on accessible and easy-to-use research tools. The company has been recognized for its rapid growth and high user satisfaction, with recent achievements including strong ratings on G2 and top marks in the Kitces industry survey. Role overview The Senior Customer Support & Operations Specialist acts as the primary contact for Koyfin users in Argentina. This role combines elements of support, customer success, and product feedback. The goal is to deliver a support experience that reflects the quality of Koyfin’s platform, helping deepen relationships with financial advisors and wealth management professionals. This position is well-suited for someone who brings empathy, initiative, and a sense of ownership to the user experience. What you will do Customer support Respond to user inquiries through email, help center, video calls, and phone, maintaining professionalism and care in every interaction. Identify and report bugs, collaborating with Product and Engineering teams to resolve issues. Collect and communicate customer insights and recurring feedback to inform improvements. Monitor support request trends and suggest changes to processes or products when appropriate. Handle ad hoc tasks related to customer success, client relationships, and broader company initiatives as needed. Customer success Assist with onboarding new users and advisor clients, helping them gain value from Koyfin’s platform quickly and confidently. Location This role is based in Argentina.

At AppsFlyer, we empower brands to make informed decisions that benefit both their business and their customers through our cutting-edge measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-centric technologies. Our foundation is built on the belief that brands can enhance customer privacy while delivering exceptional user experiences, allowing us to support thousands of creators and over 10,000 technology partners in cultivating meaningful customer relationships. We are seeking a technically proficient individual who recognizes the significance of customer-focused and responsive support services. Our success is intertwined with the success of our customers, and we are looking for a natural problem-solver and an excellent communicator. In this role, you will collaborate closely with our R&D, Customer Success, and Product Teams, contributing to the evolution of our products by providing valuable feedback for future development. Submit your CV in English to be considered for this exciting opportunity.

Technical Support Engineer (Remote in Argentina, Colombia, Costa Rica, or Mexico) About Backblaze Backblaze, Inc. builds open cloud storage solutions for businesses, developers, and IT professionals. Since 2007, the company has grown steadily with minimal outside investment, reaching a successful Nasdaq IPO in 2021. Today, Backblaze manages more than three billion gigabytes of customer data for over 500,000 clients in 175+ countries, with annual recurring revenue of $136 million. Role Overview The Technical Support Engineer will help customers tackle complex issues involving Backblaze products and third-party integrations. This position is fully remote and open to candidates based in Argentina, Colombia, Costa Rica, or Mexico.

Role Mission:The Administrative Coordinator for Customer Support is responsible for overseeing administrative tasks and internal controls across offices, plants, and branches. This role facilitates effective communication with various departments by providing excellent service.Key Responsibilities:Manage the customer support administrative team, guiding and developing team members.Exercise independent management within the supervisor's guidelines, assigning responsibilities, and defining work teams.Analyze financial credits in collaboration with the Finance department.Engage with different departments and clients, ensuring quality customer service and support for internal and external employees.Possess a comprehensive understanding of the ELGA sector.Create management reports for customer support and overall ELGA sector performance, compiling monthly and cumulative reports to track goal attainment.Conduct annual performance evaluations and career development plans for the team.Monitor and evaluate the performance of the department.Follow up on contractual relationships with clients and provide support to both customers and the Sales department.Generate reports to track compliance with established controls by the Supervisor and/or Manager.Prepare purchase orders and requests, managing material entries and exits as needed, and assist with generating Sales Orders and invoicing using LATIS "S1".Process payment requests to suppliers and coordinate follow-ups with Finance.Provide administrative support to Sales and Technical Service personnel in service order generation.Adhere to existing regulations and internal procedures regarding quality, safety, hygiene, and environmental standards set by the organization.Ensure compliance with procedures under the Quality Management System.Conduct warehouse inventory control when necessary.Coordinate with the Executive Secretary of Management for travel insurance for employees traveling abroad.