Company: Backblaze Role: Technical Account Manager Location: Remote – Argentina, Colombia, Costa Rica, or Mexico About Backblaze Backblaze is an established provider in the open cloud space, focused on making cloud storage more accessible and cost-effective. Since 2007, the company has grown with minimal outside investment before going public on the Nasdaq in 2021. Backblaze now manages over three billion gigabytes of data for more than 500,000 customers in 175+ countries, serving businesses, developers, IT professionals, and individuals. Annual recurring revenue exceeds $136 million. Role Overview The Technical Account Manager works directly with clients and internal teams to ensure technical success and smooth post-sales experiences. This role combines hands-on troubleshooting, scripting, and integration testing with relationship management and technical mentorship. What You Will Do Maintain detailed records of service usage and flag potential issues. Review customer code visually; use knowledge of B2 and S3 compatible APIs to diagnose behaviors. Write scripts using B2/S3 compatible APIs for testing. Test third-party integrations, document configurations, and share insights for training. Work closely with Sales, Marketing, Engineering, Operations, and Product Management teams. Mentor Technical Support Engineers and other technical staff. Support major clients after the sale, join Solution Engineering calls, and help with transitions from pre-sales to post-sales. Create and implement monitoring tools, dashboards, and alerts to spot issues before they impact customers. Coordinate with other departments to address unique technical needs. Build and maintain trust with assigned clients on technical matters. Troubleshoot customer issues using analytical tools and internal logs. Other responsibilities may be added as the role develops.

About the B2 Object Storage Team The B2 Object Storage team at Backblaze builds and supports the core systems that help customers store and retrieve data reliably. The team focuses on creating software that scales smoothly as user needs grow. Role Overview As a Senior Software Engineer, design, develop, and maintain software for Backblaze’s B2 Object Storage platform. This work directly supports customers’ ability to store and access their data efficiently. The role centers on improving system performance and reliability as storage demands change. Location Remote - Argentina Remote - Colombia Remote - Costa Rica Remote - Mexico

About Backblaze Backblaze is a leader in reliable, high-availability cloud storage, serving consumers, small to medium-sized businesses, enterprises, and developers across more than 150 countries. Our Backblaze B2 Cloud Storage is tailored for data-intensive workloads, including backup solutions, media storage, analytics, and cutting-edge AI pipelines. Our engineering teams prioritize building secure, durable, and scalable systems, ensuring application security from the ground up to protect and maintain customer trust. Despite our strong legacy, we are excited about the future and the opportunities that lie ahead. We are looking for a Senior Software Engineer to become a part of our Front End Engineering team. This team is responsible for crafting the core customer-facing web applications and services that empower our clients to effectively model, manage, and secure their organizations within Backblaze. Key areas of focus include identity and access management, cloud storage resource management, and the implementation of user interfaces and services integrated with a modern role-based access control system. About the Role As a Senior Software Engineer, you will design and develop highly available, modern web applications and services within our TypeScript and React ecosystem. You will integrate with systems central to customer administration, authorization, and resource orchestration, facing design challenges inspired by platforms like AWS IAM, GCP IAM, and Azure RBAC. This role is perfect for an engineer who thrives on building modern, scalable production web applications and services, possesses a rigorous understanding of security and correctness, and is comfortable managing the full application lifecycle—from design and implementation to rollout and operation, all while working with distributed systems. We also value engineers who leverage modern AI tools to enhance development speed, design quality, and fortify security and maintainability. Responsibilities: Design, develop, and enhance scalable front-end web applications and services using TypeScript & React, alongside backend JS frameworks such as NestJS and NextJS. Implement core application functionalities, including user interfaces and backend-for-frontend code, while integrating with existing services through REST and gRPC APIs. Collaborate with platform and product teams to ensure seamless integration with authentication and other shared systems. Create technical designs, deconstruct complex problems, and guide projects from conception through to production rollout. Take ownership of the entire delivery lifecycle for the systems you develop, including architectural design, testing strategy, deployment, observability, and operational readiness. Diagnose and resolve issues to maintain and improve system performance.

About Backblaze Backblaze stands as a pioneering leader in the open cloud movement, dedicated to empowering customer success through innovative cloud storage solutions. Our mission is to provide cloud storage that not only optimizes budgets but also alleviates administrative burdens and inspires innovation. In collaboration with our partners, we enable customers to liberate themselves from the constraints of overpriced legacy solutions and embrace the full potential of the open cloud. Founded in 2007, Backblaze has experienced remarkable growth, operating with less than $3 million in external funding until our IPO on the Nasdaq in 2021. Today, we generate over $100 million in revenue and serve more than 500,000 customers across 175 countries, managing an impressive three billion gigabytes of data storage for businesses, developers, IT professionals, and individuals alike. As we celebrate our past achievements, we are equally excited about the vast opportunities that lie ahead. We invite you to join our dynamic team as a GTM Engineer Associate! About the Role: As a GTM Engineer Associate, you will be instrumental in bridging our high-level marketing strategies with technical execution. Your primary goal is to drive growth by designing and implementing the technical infrastructure that supports campaigns aimed at increasing brand awareness and generating leads. You will not simply adhere to existing processes; rather, you will create and enhance integrated, multi-channel programs that utilize automation and AI to effectively reach target audiences at optimal times. Acting as the "technical architect," you will transform creative campaign concepts into robust delivery systems that achieve unprecedented scale. Your Responsibilities: Automated List Architecture & Segment Strategy: Employ a data-driven methodology to construct and refine target account lists through the engineering of automated workflows that integrate intent data and CRM insights. The Impact: Your efforts will ensure our sales team focuses on high-potential leads, enhancing efficiency and overall pipeline velocity, significantly boosting our ABM campaign effectiveness. AI Orchestration for Personalized Creative: Harness AI as a powerful tool for demand generation, expediting research, account insights, and content iteration on a large scale. The Impact: You will enable the delivery of personalized messages to thousands of prospects simultaneously, maintaining brand consistency while achieving a level of relevance akin to human interaction. Cross-Functional Technical Alignment: Collaborate with various teams to ensure seamless technical integration across marketing initiatives.

About Backblaze Backblaze stands at the forefront of the open cloud movement, recognized as a leader in object storage solutions. Our mission is to empower customer success through cloud storage that is designed to optimize budgets, relieve administrators, and inspire innovation. In partnership with our clients, we are committed to liberating them from outdated, expensive legacy systems, enabling them to harness the full potential of open cloud technology. Established in 2007, Backblaze successfully grew with less than $3 million in external funding until our IPO on the Nasdaq in 2021. Today, we generate over $100 million in revenue, serving more than 500,000 customers across 175+ countries, including businesses, developers, IT professionals, and individuals, managing over three billion gigabytes of data storage. As we celebrate our achievements, we are excited about the future and are looking for a Senior Data Infrastructure Engineer to join our dynamic team!

Backblaze offers cloud storage services aimed at helping organizations manage costs and simplify administration. The company serves a wide range of customers, including businesses, developers, IT teams, and individuals, with open cloud solutions. Founded in 2007, Backblaze now manages over three billion gigabytes of data for more than 500,000 customers across 175 countries. The company reports annual recurring revenue above $136 million.

About the RoleAs a Senior QA Automation Engineer at Backblaze, you will play a pivotal role in ensuring the quality and reliability of our software through automated testing. You will work closely with our development team to design, implement, and maintain automated test frameworks, while also mentoring junior engineers and advocating for best practices in quality assurance.Key ResponsibilitiesDevelop and execute automated test scripts using industry-standard frameworks.Collaborate with cross-functional teams to define testing requirements and ensure comprehensive test coverage.Identify, document, and track defects, while working closely with developers to facilitate timely resolution.Mentor junior QA engineers, sharing knowledge and promoting a culture of quality.Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.Qualifications5+ years of experience in QA automation.Proficiency in programming languages such as Python, Java, or JavaScript.Experience with test automation tools like Selenium, TestNG, or similar.Strong understanding of software development life cycle (SDLC) and agile methodologies.Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.

About Backblaze Backblaze is a leader in reliable and high-availability cloud storage solutions, trusted by consumers, SMBs, enterprises, and developers across more than 150 countries. Our Backblaze B2 Cloud Storage service is designed to support data-intensive workloads such as backups, media storage, analytics, and modern AI pipelines. Our dedicated teams are committed to building secure, durable, and scalable systems, with a strong focus on application security from the outset, ensuring the safety and protection of our customers' data. While we celebrate our significant achievements, we are excited about the vast opportunities that lie ahead. About the Role We are on the lookout for a Senior Application Security Engineer who will enhance the security of the software powering Backblaze B2 Cloud Storage and Computer Backup solutions. This role focuses on integrating security measures into product usage, data storage methodologies, and customer interactions. A strong foundation in development and application security is essential, as well as a proficiency in leveraging AI technologies. This is a hands-on position that requires a deep understanding of application development. You will be expected to utilize the latest AI advancements to enhance both development processes and security protocols. Key responsibilities include: Utilizing AI tools and software to: Develop and maintain existing software security features Address evolving software security requirements in current applications Create new security components as necessary Conduct security assessments and code reviews on both internal and customer-facing applications Collaborate closely with engineering teams to remediate security vulnerabilities using AI solutions Design and implement security automation and tooling to bolster security measures Support our bug bounty program and manage vulnerability responses: Investigate newly reported vulnerabilities Propose remediation strategies Guide engineering teams based on known vulnerabilities in existing applications Have a strong grasp of cryptography and secure authentication practices Possess knowledge of cloud environments and associated security protocols You will be working with a large software ecosystem that includes: Apache Tomcat across numerous servers JavaServer Pages (JSP) with legacy features Node.js and JavaScript developed features and pages A distributed architecture supporting various browsers and custom client applications

About Backblaze Backblaze stands at the forefront of the open cloud movement, delivering exceptional object storage solutions designed to empower customer success. Our cloud storage is thoughtfully crafted to optimize budgets, alleviate administrative tasks, and inspire innovation. In partnership with our clients, we are dismantling the burdensome, high-cost legacy systems that hinder progress, allowing them to harness the full potential of the open cloud. Since our inception in 2007, we've grown significantly with less than $3 million in external funding until our IPO in 2021 on the Nasdaq stock exchange. Today, Backblaze generates over $100 million in revenue and leads the specialized storage cloud sector, managing over three billion gigabytes of data for more than 500,000 customers across 175 countries, including businesses, developers, IT professionals, and individuals. As we celebrate our achievements, we also recognize the immense opportunities that lie ahead. We are currently looking for a Senior Software Engineer to join our dynamic team! Your Responsibilities: You will contribute to our storage platform, pivotal for our B2 Object Storage and Computer Backup offerings, ensuring the reliable storage of customer data. Your role will involve enhancing durability, increasing throughput, and implementing architectural improvements to meet the long-term needs of our service. What We're Looking For: A minimum of 7 years working with Object-Oriented Programming (Java, Rust, C++, C#, etc.) in an enterprise setting (personal projects not considered). Experience in developing large-scale software systems that run on thousands of servers. Proficiency in all stages of the software development lifecycle, from design to implementation, testing, and deployment. A curious mindset that seeks understanding before proposing solutions. Strong analytical skills to tackle ambiguous challenges. Preferred Qualifications: Expertise in Java or Rust. Experience in creating and interpreting models, dashboards, or reports. Familiarity with hard drive performance metrics. Knowledge of Linux internals and file systems. We hope you find this opportunity exciting. Even if you don’t meet every requirement, we encourage you to apply. Our culture emphasizes learning, development, and growth. We are eager to connect with individuals who align with our mission and can contribute to our team in various ways. We value authenticity and invite you to bring your true self to work.

About BackblazeBackblaze is a leader in object storage within the open cloud movement, dedicated to empowering customer success through cloud storage solutions that are designed to optimize budgets, alleviate administrative burdens, and inspire innovation. Partnering with us means breaking away from expensive, outdated legacy systems and harnessing the full potential of the open cloud. Founded in 2007, Backblaze has grown with less than $3 million in external funding until our traditional IPO on the Nasdaq in 2021. We're proud to generate over $100 million in revenue and serve more than 500,000 customers across 175 countries, managing over three billion gigabytes of data for a diverse clientele, including businesses, developers, IT professionals, and individuals. As we celebrate our past achievements, we are equally excited about the future. We are currently seeking a Senior Software Engineer to join our Engineering team!

Join Backblaze as a Senior Software Engineer in our Foundation Services team, where you will play a pivotal role in developing and maintaining the core services that power our cloud storage solutions. You will work with a talented group of engineers to enhance our infrastructure and ensure high availability and scalability of our services. Your expertise in software engineering will be crucial in driving innovations and improvements that align with our company goals.

Join Backblaze as a Production Capacity AnalystAt Backblaze, we are at the forefront of the open cloud movement, revolutionizing cloud storage to empower our customers. Our mission is to provide cost-effective and efficient cloud storage solutions that relieve administrative burdens and inspire innovation.Since our inception in 2007, we have grown without significant outside funding until our IPO in 2021. Today, we proudly serve over 500,000 customers globally, managing more than three billion gigabytes of data across 175 countries. We are excited to expand our team with a talented Production Capacity Analyst!Role OverviewWe are looking for a meticulous, systems-oriented Production Capacity Analyst to enhance our infrastructure capacity planning and management across our global cloud storage network.Your key responsibilities will include maintaining precise capacity data, aiding in forecasting and hardware planning, and enhancing our understanding of system utilization, growth, and cost drivers. Collaboration will be essential, as you will work closely with our Capacity Planning, Production Engineering, Data Center Operations, and Finance teams to ensure our infrastructure growth aligns with business demands.This role is integral to our Cloud Operations team, focusing on service reliability, performance optimization, cost efficiency, and ensuring operational readiness through the use of high-quality data and thorough analysis.

Who We AreAt BriteCore, we are a progressive and innovative organization dedicated to empowering Property & Casualty (P&C) insurers to enhance their operations and achieve growth through our advanced cloud-native technology solutions.Our software platform is essential for our carrier clients, facilitating the management of policies, billing, and claims through a comprehensive core insurance solution that offers real-time analytics and digital portals for agents and policyholders. In a landscape where traditional solutions are the norm, we are spearheading the transition to modern cloud technology. BriteCore is committed to continuous innovation, regularly delivering new features and enhancements via a flexible, scalable core insurance platform designed to adapt to the changing needs of insurers.We strive to foster an inclusive and collaborative work environment where team members are encouraged to share their ideas, challenge established norms, and pursue both personal and professional growth. Our distributed team shares a common passion for transforming the insurance industry and providing outstanding service.Join BriteCore and be a part of a company that is reshaping the future of insurance technology. You'll have the chance to work alongside talented professionals and make a significant impact. Your contributions will truly matter. If you're eager to create something exceptional, let's collaborate to build the future of insurance software together.Position OverviewWe are in search of a Senior Technical Support Engineer to enhance our technical services team. In this vital role, you will assist BriteCore’s customers in overcoming complex challenges to ensure their success with our Policy Administration System (PAS). You will be instrumental in diagnosing intricate issues, providing prompt resolutions, and maintaining high customer satisfaction levels.This role is perfect for individuals who thrive on direct customer interaction, excel in on-the-spot problem-solving, and have a strong passion for server maintenance and relational data analysis. If you are ready to make a significant impact and thrive in a dynamic setting, we would love to speak with you.This is a fully remote position; however, applicants must reside in Argentina. This role is a long-term Independent Contractor position.

Join GoFundMe as a Senior Technical Support Engineer and become a vital part of our mission to help people around the world. In this role, you will utilize your technical expertise to troubleshoot and resolve complex issues faced by our users. You will collaborate closely with our engineering and product teams to enhance our platform and ensure that our customers have a seamless experience.

Join our dynamic team as a Technical Support Specialist, where your expertise will drive user satisfaction by providing exceptional hands-on technical support. You will diagnose, troubleshoot, and resolve a variety of issues related to Windows systems, applications, and connectivity within a fast-paced support environment.This role is integral to our internal technical support team, focusing on resolving genuine user-impacting problems instead of scripted queries or merely administrative tasks. The ideal candidate will possess robust troubleshooting abilities, articulate communication skills, and the capability to manage issues from initial intake through to resolution.Key Responsibilities:Handle incoming technical support requests via phone and ticketing systems.Diagnose and rectify issues concerning Windows performance, application crashes, system errors, and connectivity challenges.Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email functionalities.Utilize built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to troubleshoot effectively.Take ownership of support tickets from initial triage to resolution, ensuring detailed documentation of processes and outcomes.Escalate complex issues when necessary and collaborate with other technical teams as required.Contribute to the creation of internal documentation and knowledge resources to promote consistent issue resolution.Communicate effectively with English-speaking users and stakeholders across various time zones.Qualifications:Minimum of 2 years of experience in application and desktop support in a fast-paced environment.C1 level English proficiency or equivalent.Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams).Proficient in using Microsoft native tools and utilities for system issue resolution.Experience supporting Windows desktop environments.Familiarity with ticketing systems or structured support queues.Ability to analyze and troubleshoot issues methodically while articulating technical concepts clearly.Exceptional English communication skills.Availability to work flexible schedules, including potential evenings or weekends.Preferred Qualifications:Experience in Office 365 administration or advanced Outlook troubleshooting.Understanding of networking fundamentals and basic connectivity troubleshooting.Exposure to PowerShell for troubleshooting or basic automation tasks.Experience providing support in high-volume or rapidly changing environments.Career Development:This position offers opportunities for career advancement into more sophisticated technical, operational, or service delivery roles based on your performance, technical skills, and demonstrated commitment.

Join our dynamic team as a Technical Support Specialist at surglobal, where you will play a vital role in delivering exceptional technical support to our users. Your expertise will be critical in diagnosing, troubleshooting, and resolving issues across various Windows systems, applications, and connectivity in a fast-paced environment.This position is integral to our internal technical support team, emphasizing the importance of addressing real user-impacting issues rather than merely handling scripted or administrative requests. You will be expected to demonstrate strong troubleshooting abilities, maintain clear communication, and effectively manage inquiries from initial intake to resolution.Key ResponsibilitiesProvide prompt responses to incoming technical support requests via phone and ticketing systems.Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity challenges.Assist users with Microsoft Office 365 applications, including Outlook, Teams, and Excel, ensuring seamless email-related functionality.Utilize built-in Windows tools such as Task Manager and Event Viewer for effective issue investigation.Take ownership of support tickets from initial triage through to resolution, meticulously documenting all steps and outcomes.Escalate complex issues as needed and collaborate with other technical teams for comprehensive support.Contribute to internal documentation and knowledge resources to promote consistent issue resolution.Communicate effectively with English-speaking users and stakeholders across different time zones.

Join our dynamic team at monks as a Technical Solutions Engineer. In this role, you will play a crucial part in delivering innovative technical solutions to our clients, ensuring their needs are met with precision and expertise. You will collaborate closely with cross-functional teams to troubleshoot and resolve technical issues, providing top-notch support and guidance.

We are seeking a dedicated Technical Support Agent and QA Tester to join our Help Desk team, catering to software solutions across various sectors including eCommerce, Health Insurance, and Educational Institutions.This role focuses on providing support for software developed by our company, not hardware or infrastructure support.Key ResponsibilitiesResolve support tickets and handle client inquiries via phone.Analyze customer queries and provide appropriate solutions.Offer guidance on user inquiries related to our management, academic, accounting, and payroll systems.Document incidents in our ticketing system.Conduct testing on implemented solutions and functionalities.

Join us at AppsFlyer, where our vibrant culture is shaped by our dedicated team! We pride ourselves on being approachable professionals, relentless problem-solvers, and valued mentors.Are you passionate about tackling intricate technical challenges? We're seeking a dynamic Senior Support Engineer who prioritizes customer satisfaction and excels in delivering outstanding support services to our clientele.The ideal candidate is a natural communicator and adept at problem-solving. You will collaborate closely with our R&D, Customer Success, and Product Teams, participating in cross-department projects that significantly influence our product's evolution by providing crucial insights and feedback.Key Responsibilities:Assume full ownership of customer technical issues, from initial troubleshooting to resolution and communication.Act as the primary point of contact for customer escalations, ensuring meticulous issue resolution.Collaborate with R&D and Product teams on escalations and enhancement requests.Contribute to our knowledge base with relevant technical insights.Lead initiatives to improve support processes across the organization.Provide valuable product feedback to the business and R&D teams.Manage various internal projects, including training and support readiness for new feature launches.Advocate for our VIP customers, partnering closely with the Customer Success and Business teams.What We Seek:A passion for resolving customer issues in a fast-paced environment.5+ years of experience in technical support, QA, data analysis, development, or technical account management.Proficiency in SQL and data management.Familiarity with at least one programming language.Outstanding written and verbal communication skills.Ability to facilitate communication between clients and internal teams.Quick learner of new technologies.Strong multitasking abilities and capability to work independently.Structured and process-oriented mindset.Bonus Qualifications:Experience in web/mobile marketing and digital advertising.Background in web, SDK, mobile development, or QA.