Join our dedicated enterprise support team at Meter, where you will tackle the most complex networks we serve. Here, challenges are not confined to a single location; they encompass multiple sites, systems, and partners. Your role will be pivotal in ensuring that these networks function seamlessly, not as disjointed elements.You will not merely wait for problems to be defined; you will proactively engage, drive resolutions from start to finish, and provide an experience that allows our customers to concentrate on their business rather than their network. If you excel in managing complexity, value accountability, and aspire to redefine enterprise networking support at scale, our team is the perfect fit for you.This role is vital to Meter's successOur enterprise clients rely on their networks for essential operations. When issues arise, swift, clear, and technically informed responses are crucial. We are seeking to fill this role now due to the increasing complexity, impact, and urgency of enterprise cases.This position will shape Meter’s future by empowering our top engineers to take ownership of the most challenging problems and bridging the gap between exceptional troubleshooting and enterprise-level support. Uniquely, this role expects a strong sense of ownership.Your impact will includeTaking charge of high-stakes enterprise support cases from initial assessment to resolution.Diagnosing intricate issues across wired and wireless infrastructures, WAN security, and client environments at scale.Propelling issues forward when progress stalls due to lack of context, unclear responsibilities, or external dependencies.Effectively escalating matters to Engineering, Operations, ISPs, and vendors with precise technical details.Documenting recurring failure modes and contributing to enhanced runbooks, support standards, and improvements to Meter products.Resolving challenges that span multiple sites, systems, and teams under operational pressures.We seek candidates withA solid foundation in networking principles and experience in supporting complex or multi-site environments.A strong sense of ownership and determination when facing ambiguous or sluggish issues.The ability to communicate effectively under pressure to both technical and non-technical stakeholders.

About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With a customer base exceeding 3,000 and an annual recurring revenue (ARR) growth of over 250% year-on-year, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our remarkable growth trajectory was highlighted by a recent $400M Series D funding round. In the past three months, major clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their current engagements. These organizations join a distinguished roster of AI innovators and global brands, including Meta, Cursor, Sony, and Tesla.Join us in our mission to revolutionize data utilization in businesses. Be part of our exciting journey!Note: This is a remote position, but candidates must reside in Australia.We are currently expanding our support team at ClickHouse, dedicated to providing exceptional service to our global clientele. We are on the lookout for a Technical Support Engineer to join our international Support Engineering team. We seek an individual eager to tackle a diverse range of tasks for our customers primarily in the APJ region, with responsibilities extending across APAC and EMEA. This role involves direct interaction with customers through chat, calls, Slack messages, and video meetings. You will manage an array of tasks, from triaging support tickets to engaging in user community support, assisting with both pre- and post-sales activities, collaborating with our Go-To-Market team on technical aspects of proofs of concept (POCs), and recommending enhancements for our support processes at ClickHouse. This is a fantastic opportunity for someone ready to get hands-on and help us deliver outstanding customer support to our rapidly growing user base.Key Responsibilities:Providing support and guidance to ClickHouse users, customers, and prospects through cases, chat, Slack, community interactions, and meetings.Developing solutions based on ClickHouse Cloud and open-source offerings, which can be shared with users, community members, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Collaborating closely with our global Support Services, Engineering, Go-To-Market, and Product Management teams to help define user and customer requirements.Mentoring, training, and sharing your expertise with colleagues, users, and customers.And of course:You will ensure the delivery of exceptional customer service as the first point of contact for technical support.

Role overview The Customer Support Engineer for APAC at Heidi Health works from Sydney, supporting clinicians and healthcare teams who use our AI-powered product. This position combines technical troubleshooting with customer service, aiming to resolve complex issues and improve reliability in clinical settings. The role plays a key part in building customer trust and supporting Heidi Health’s growth in healthcare environments. Main responsibilities Serve as the primary contact for customers with technical or complex questions, handling escalated and urgent cases through chat, email, and phone. Develop in-depth knowledge of Heidi Health’s product and its application in real clinical environments. Deliver clear and effective technical support by understanding customer needs and resolving issues efficiently. Analyze and debug intricate technical problems, using sound judgment in sensitive healthcare situations. Take ownership of customer issues from initial contact to resolution, responding promptly and accurately within agreed service levels. Work closely with engineering and product teams to understand, replicate, and resolve complex issues, ensuring all escalations are well-documented and reflect the customer’s experience. Monitor server health, system status, and bug reports. Act quickly to reduce impact, escalate critical problems, and help prevent repeat issues. Identify recurring or systemic issues and contribute to ongoing product and support improvements. Working at Heidi Health Receive an extra paid day off for your birthday, plus additional wellness days. Access a $500 annual personal development budget. Collaborate with skilled engineers and creatives from diverse backgrounds. Contribute to shaping healthcare globally as part of one of Australia’s leading healthtech startups. See the impact of your work quickly and grow your career within a startup setting. Join efforts to reimagine primary care and improve healthcare in Australia and beyond.

As an Enterprise Customer Success Manager at Canva, you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes using our platform. You will be responsible for building strong relationships with key stakeholders, understanding their business goals, and providing tailored solutions to maximize their success. Your expertise in customer engagement and retention strategies will be crucial in driving customer satisfaction and loyalty.Join a vibrant team passionate about helping businesses thrive through innovative design solutions!

Join Decagon as an Enterprise Solutions Engineer, where you will play a pivotal role in delivering tailored solutions to our diverse clientele. This exciting position offers the opportunity to leverage your technical skills and collaborate with cross-functional teams to design and implement enterprise-level software solutions.

As an Enterprise Sales Engineer at Datadog, you will leverage your technical expertise to drive success through impactful sales presentations, engaging product demonstrations, and thorough support during technical evaluations (Proofs of Value). You will play a pivotal role in qualifying and closing sales opportunities alongside our customers and partners while also providing crucial feedback to our product team to prioritize features based on insights from clients and competitors. At Datadog, we highly value our office culture, fostering relationships and collaboration that enhance creativity. Our hybrid workplace model ensures that our Datadogs achieve a work-life balance that suits their individual needs.

Role overview Datadog is hiring an Enterprise Sales Engineer based in Canberra, Australia. This position partners with the sales team to deliver technical expertise throughout the sales process, including presentations, product demonstrations, and proof-of-value evaluations. The role involves close collaboration with customers and partners to qualify opportunities and help close deals. Feedback from these interactions is shared with product teams to influence future features. The team values in-person collaboration and creativity. Datadog supports work-life balance through a hybrid work model. What you will do Collaborate with Sales to communicate Datadog’s value, vision, and strategy to customers. Lead technical discussions and guide customers during trials, addressing concerns and helping ensure successful outcomes. Apply advanced technical knowledge to support and close complex sales opportunities. Deliver product and technical presentations to prospective clients. Document detailed notes and feedback about customer interactions in the CRM, tracking both wins and losses. Share product feedback and competitive insights with internal teams and customers.

The Mitratech Support team is dedicated to ensuring customer success through exceptional application support, driven by problem-solving, effective communication, and a commitment to continuous improvement. We are seeking highly qualified candidates passionate about enterprise software applications to join our skilled support staff. Mitratech operates a global support organization with offices in Austin, TX, London, and Melbourne.As an Application Support Engineer, you will play a vital role in providing functional support to our clients. Your responsibilities will include troubleshooting, documenting, and resolving issues within the user interface. You will be expected to collaborate closely with client contacts and colleagues while also possessing the ability to work independently to communicate effective resolutions to client inquiries.The primary focus of this role is to assist clients in the daily operation of Mitratech’s SaaS products, responding to and resolving inquiries through various channels such as tickets, chats, and phone calls.

Role Overview ElevenLabs is hiring an Enterprise Solutions Engineer to support clients across Oceania. This position is based in Australia and centers on working directly with enterprise customers to deliver technical solutions that meet their needs. What You Will Do Work closely with enterprise clients to understand requirements and recommend solutions from the ElevenLabs platform Collaborate with internal teams across functions to ensure client needs are met Manage ongoing client relationships, acting as a technical point of contact Oversee the implementation of ElevenLabs technologies, ensuring projects run smoothly from start to finish Location This role is based in Australia and focuses on the Oceania region.

Similarweb is looking for a Customer Success Manager based in Sydney to support enterprise clients. This role centers on helping clients reach their business goals by making the most of Similarweb’s digital intelligence products. Role overview Building strong client relationships is central to this position. The Customer Success Manager works closely with enterprise customers to understand their objectives and ensure they gain maximum value from the platform. Guiding clients through best practices and product features is a key part of the day-to-day work. Collaboration and communication Success in this role depends on proactive client management and clear communication. Working with cross-functional teams, the Customer Success Manager helps deliver tailored support and solutions that fit each client’s unique needs within the digital landscape. Requirements Experience managing enterprise client relationships Strong communication skills Understanding of digital products and the broader digital landscape Ability to collaborate across teams to deliver client solutions

Compass Education is looking for a Customer Support Officer to join the Contact Centre team in Hawthorn, Victoria. Each day, Compass supports thousands of schools with technology that streamlines work for staff, students, families, and administrators. The Contact Centre is often the first touchpoint for schools, making customer support essential to Compass’s service. Role overview Customer Support Officers guide schools using the Compass platform, reporting to a Team Leader. Support is delivered through phone, live chat, and email. The focus is on helping schools resolve issues, understand the platform, and use Compass effectively. What you will do Respond to school inquiries by phone, email, and live chat, providing clear and timely solutions. Resolve issues on first contact when possible, understanding each school's needs and following up as needed. Collaborate with colleagues and other departments to achieve the best outcomes for customers. Stay informed about updates to the Compass platform to assist schools confidently. Support a positive team culture by celebrating wins, helping teammates, and joining training sessions. Gather and share customer feedback to improve products, services, and support processes. Meet service standards and targets such as response times, quality scores, and customer satisfaction. Maintain accurate records of customer interactions and follow-ups in internal systems. Identify risks or recurring issues and escalate them to the Team Leader when necessary. Who thrives here This role fits people who enjoy helping others, like solving problems, and value customer satisfaction in their daily work.

About Fluent Software GroupFluent Software Group is a proud member of Valsoft Corporation's family of operating groups, recognized as a global leader in acquiring and nurturing vertical market software companies. We specialize in industries where deep expertise truly makes an impact.At Fluent, we collaborate closely with founders to scale their businesses effectively. Our approach combines hands-on operators, proven playbooks, and ample resources to catalyze growth, ensuring your business doesn't just survive but thrives.We are an innovative investment group utilizing AI and an agentic mindset to unlock unprecedented growth across our portfolio. By integrating intelligent automation and cutting-edge technology into our operations, we empower our partners to move swiftly, adapt intelligently, and prepare for future challenges.About the OpportunityJoin us in revolutionizing AI-powered customer service, with our flagship deployment positioned with one of the largest enterprises in the building materials sector. This unique and high-impact role blends enterprise consulting with hands-on AI product development.As an AI Solutions Engineer, you will oversee the entire client engagement lifecycle for our AI voice agent rollout in Sydney. This ranges from establishing trust with executives in the boardroom to configuring conversation flows in a technical setting. You will be the face of our product and the driving force behind its success.This role transcends traditional consulting or engineering positions; it requires a hybrid builder-consultant who can bridge the gap between business challenges and technical solutions, and actively contribute to building those solutions.What You'll DoClient OwnershipAct as the primary liaison for stakeholders across Customer Service, Operations, IT, and Digital sectors.Foster trusted relationships with senior leaders and operational staff alike.Communicate effectively with both executives and frontline managers, tailoring your message appropriately for each audience.Serve as the vital link between client requirements and our core engineering team.Technical DeliveryMap comprehensive customer service workflows and pinpoint the highest-value automation opportunities.Design and configure conversational AI flows for voice interactions.Integrate the AI voice agent with the client's existing systems (CRM, ERP, order management).Prototype, test, and iterate swiftly using real-world call data.Define and track key performance metrics to ensure project success.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join Zip as an Enterprise Solutions EngineerAt Zip, we redefine enterprise procurement through our AI-driven platform, designed to empower both humans and intelligent agents. Our innovative approach streamlines procurement processes across teams, tools, and suppliers, enabling businesses to accelerate their innovation while optimizing resource allocation.Trusted by premier enterprises such as T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has facilitated over $8 billion in savings and managed more than $500 billion in spend. Our team comprises industry leaders from renowned companies like Apple, Airbnb, and Meta, alongside former procurement executives from United Health, Sanofi, MGM Resorts, and NASA.With substantial backing from top-tier investors like Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has successfully raised $371 million, achieving a valuation of $2.2 billion. Our accolades include recognition from Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.Your RoleAs an Enterprise Solutions Engineer at Zip, you will serve as the key technical contact during the pre-sales process. Your mission is to advocate for Zip, guiding prospective clients to understand how our solutions can address their unique challenges and integrate seamlessly within their procurement and technology ecosystems. You will collaborate closely with account executives and sales managers to facilitate successful deal closures.In this role, you will act as a trusted advisor, instilling confidence in prospective customers that Zip can meet their needs. You'll also play a critical role in communicating customer requirements to our post-sales consultants, ensuring smooth implementation. As a subject matter expert, you will provide essential feedback to influence product development and enhance the effectiveness of our sales strategies.Embrace your innovative problem-solving skills to contribute to customer solution development and foster the growth of our pre-sales organization. Your insights will be vital as we continue to adapt and improve our sales methodologies.Your ResponsibilitiesSupport Zip’s sales initiatives by engaging in customer-facing discussions, conducting needs assessments, showcasing our solutions, addressing inquiries, and overcoming objections to demonstrate the value of choosing Zip.Take ownership of customer inquiries, including follow-up questions, demonstrations, RFx, and IT security questionnaires.

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team at Veracross. In this role, you will be the first point of contact for our customers, providing them with expert assistance and support. Your ability to communicate effectively and resolve issues will be vital in enhancing customer satisfaction and loyalty.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.

About MegaportAt Megaport, we redefine what a tech company can be. As the global leader in Network as a Service (NaaS), we revolutionize the way businesses connect to the cloud, data centers, and each other. As a publicly listed company on the Australian Stock Exchange, we proudly partner with industry giants like Amazon, Microsoft, Google, Oracle, and IBM. With our headquarters in Brisbane and a diverse team of over 400 professionals across Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and genuinely enjoyable work environment.Our Team CultureWe are a dynamic group of problem solvers, creative thinkers, and cloud enthusiasts. Here, culture transcends mere posters on the wall; we prioritize collaboration over hierarchy, and curiosity propels our growth. Every voice is valued, and while we take our work seriously, we never take ourselves too seriously. Our global vision is executed seamlessly across time zones, built on trust and an unwavering commitment to our values, with our customers at the heart of everything we do.We are dedicated to advancing representation in the tech industry and encourage applicants from all backgrounds. If you’re passionate about this role, even if you don’t meet every qualification, we invite you to apply.The RoleThe Customer Support Manager for the APAC region plays a crucial role in ensuring the success of our Customer Support Services Team (CSS). Reporting directly to the Global Customer Support Manager, you will be instrumental in managing the team’s adherence to scheduled shifts, guaranteeing service desk coverage, and overseeing compliance with office attendance policies, alongside other operational responsibilities.In this dynamic and fast-paced role, you will support our customers in resolving technical issues, account-related queries, and general inquiries through phone and web-based platforms. You will serve as the first escalation point for customer interactions, providing technical support to both customers and CSS team members.Ideal candidates are self-motivated, enjoy tackling challenges, and have an eye for detail. Strong written and verbal communication skills are essential, as is the ability to foster positive relationships with customers.

openspace is looking for a Customer Support Representative based in Australia. This position acts as the first contact for customers, helping them navigate services, answer questions, and solve issues to create a smooth experience. Key responsibilities Reply to customer inquiries through various channels Provide clear and accurate information about openspace's products and services Identify and resolve customer issues efficiently Foster positive customer relationships by listening and responding with care Requirements Comfortable working in a busy environment Strong communication and problem-solving abilities Empathy in every customer interaction Dedication to delivering helpful, timely support