Client Success Specialist

Popmenu is changing how restaurants connect with their guests. The Client Success Specialist plays a key part in this mission by reaching out to restaurant clients and helping them get the most from Popmenu’s platform. This remote role is based in Brazil and blends outreach, relationship building, and support. Role overview This role focuses on proactive com…

Pavago is looking for a Client Success Manager based in Brazil to help clients reach their goals and get the most from our services. This remote position centers on building lasting relationships and understanding what each client needs. Role overview The Client Success Manager works closely with clients to support their success and satisfaction. Expect to collaborate with teams across Pavago to deliver solutions that fit each client’s situation. By addressing challenges early and offering guidance, this role helps drive client retention and loyalty. Key responsibilities Develop and maintain strong relationships with clients Understand client goals and tailor support accordingly Work with internal teams to deliver solutions that address client needs Proactively identify and resolve issues to ensure satisfaction Encourage clients to make full use of Pavago’s offerings Location This is a remote position open to candidates based in Brazil.

Role Overview MSX International is looking for a Customer Success Specialist in Sao Paulo. This position focuses on building strong client relationships and supporting their ongoing success with our services. What You Will Do Collaborate with clients to understand their goals and challenges Offer solutions tailored to each client’s needs Maintain regular communication to strengthen long-term partnerships Work to ensure clients remain satisfied and engaged What We Look For Interest in customer success and relationship management Strong problem-solving skills Ability to communicate clearly and professionally

Join Our Team as a Support & Success Specialist!This is a fully remote contract role.We are on the lookout for meticulous and customer-oriented professionals who excel in problem-solving and thrive in dynamic environments. If you are dedicated to delivering exceptional service, ensuring video quality, and fostering collaborative teamwork, we would love to hear from you!Key Responsibilities:Panelist Support & Ticket Management:Oversee and manage incoming support tickets via HubSpot.Act as the main point of contact for panelists, ensuring prompt and professional communication.Troubleshoot issues, escalate complex cases, and guarantee timely resolutions.Document all interactions in HubSpot and identify trends to enhance panelist experience.Video Quality Review & Validation:Evaluate user-submitted video content for clarity, accuracy, and compliance with guidelines.Identify issues such as poor resolution, incomplete recordings, or audio/video misalignment.Ensure submissions meet accessibility and research standards before approval.Log issues in JIRA/Trello and collaborate with UX Operations for resolutions.Process Improvement & Collaboration:Refine video quality standards and support processes.Collaborate with UX researchers and TechOps to ensure seamless operations.Propose automation and self-service enhancements.

At Chuva, we believe that internships should educate, not just occupy.Our approach is straightforward: real work, practical learning, daily feedback, and earned autonomy.We emphasize this because much of the market still operates on the "brain drain" logic: promising development, yet delivering only the bare minimum to keep you moving.We aim to build the opposite: Brain Bridges.You bring energy, initiative, curiosity, and a desire to learn, while we offer 18 years of experience in an independent tech firm, direct contact with founders, mentorship, and a secure environment for you to test, fail, adjust, and grow.Our work is pivotal in science, supporting over 800,000 researchers worldwide through Galoá, the platform that enables Proceedings Science, the largest open-access collection of scientific events in Brazil.If you are looking for a conventional internship, there are many options available. However, if you seek an intense practical learning experience with technology, responsibility, and real impact, your place might be here.What is the Manager of Self Program?Working with purpose requires self-awareness, autonomy, and professional maturity. Our solution is: how can this be learned in practice?At Chuva, we turn this challenge into concrete learning through our Manager of Self program, ensuring continuous growth:Organization: planning your own week.Prioritization: understanding what needs to be done first.Asking for help: seeking assistance early without hiding difficulties.Accountability: demonstrating progress without the need for reminders.Maturity: giving and receiving feedback without taking it personally.Autonomy: leveraging technology to work better, not just faster.This is what you will learn and practice throughout the internship.Not everything will be glamorous.There will be operational and repetitive tasks, as consistency also builds repertoire. At the same time, you will engage with AI, process improvement, and real challenges within a dynamic company.In the Customer Success (Client Relations) track, you will primarily work on four fronts:Client Communication: Screening, reading, and sending emails, assisting researchers from different countries with clear, respectful, and educational communication.AI Utilization and Solution Configuration: Supporting setups, identifying patterns, resolving recurring questions, and training bots.Data and Process Accuracy: Cleaning and importing data with a high level of precision.

People Transforming Education All positions at Arco are open to People with Disabilities. The Customer Success Specialist is a strategic guardian of Higher Education post-implementation. Their main focus is to ensure the health of the portfolio, guaranteeing that the contracted value is delivered continuously to facilitate retention, renewal, and expansion (upsell/cross-sell) of the portfolio.This individual acts as a trusted consultant to maintainers and executives, transforming operational complexity into measurable results. The role is pivotal in consolidating long-term partnerships, proactively mitigating cancellation risks (churn), and turning satisfied clients into promoters and sources of new referrals.Your daily responsibilities will include:Being the primary point of contact between Isaac and colleges, fostering a close, consultative relationship with partners to enhance loyalty.Delivering active and delightful service, consistently striving to exceed partner expectations.Negotiating partnerships with institutions, managing all stages of the process from post-onboarding to contract renewal and retention.Implementing upselling strategies to maximize partnerships.Monitoring partner satisfaction, identifying improvement opportunities and tailored solutions.Exhibiting a sense of urgency to prioritize tasks.Ensuring our clients' voices are clearly and structurally communicated to other areas of the company.Willingness to travel and conduct on-site visits to our clients.To be considered for this position, you should have:Experience in Customer Success, managing Large B2B Accounts, with the ability to build trusting relationships with clients.Analytical profile, proficient in Google Sheets / Excel.Ability to handle multiple activities simultaneously.Capability to conduct negotiations transparently, firmly, and ethically.Excellent communication skills, with the adaptability to interact with various levels (operational - executive).Strong prioritization skills based on deadlines and urgency.

Asksuite serves the hospitality and tourism industry with an AI-powered chatbot platform, supporting clients around the clock in multiple languages and channels. With a presence in over 80 countries, the company centralizes human support into one interface and has received recognition such as the Hotel Tech Awards and a top workplace ranking in Santa Catarina. The team includes more than 150 professionals across several countries, all dedicated to continuous learning and improvement. The Strategic Customer Success Specialist - Retention role is based in Florianópolis, Santa Catarina, Brazil. The main focus is on customer retention, especially reversing cancellations and transforming challenges into renewed partnerships. Acting as a strategic consultant, the specialist works closely with clients to understand their needs, renegotiate contracts, and strengthen Asksuite’s global relationships. Main responsibilities Investigate and diagnose the underlying reasons for cancellation requests. Create and implement tailored (re)negotiation strategies for each client profile. Retain both domestic and international clients, using Spanish and proven retention techniques to preserve partnerships. Realign client expectations about the product and clearly communicate the ROI of Asksuite’s solution. Work with Product and Customer Success teams to share important feedback and help prevent future churn. What helps candidates stand out Strong negotiation skills and persistence, especially when facing initial objections. Excellent communication abilities, with a talent for building empathy and trust quickly. Background in customer service or related fields.

Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role will involve collaborating closely with clients to understand their specific needs and challenges, providing them with tailored support, and ensuring they are fully equipped to utilize our platform effectively. You will also work with our internal teams to communicate customer feedback and improve our onboarding process.

Join our dynamic team at docplanner as a Customer Success Operations Specialist, where you will play a pivotal role in enhancing customer satisfaction through effective project management. We are looking for a proactive individual who is passionate about improving customer experiences and streamlining operations. This position is fully remote, allowing you the flexibility to work from anywhere while contributing to our global mission.

OUR HIRING PROCESS:We thoroughly review each application based on our job criteria, ensuring that every candidate receives personal attention from our experienced recruiters. We believe that each individual is unique and deserving of a detailed assessment.Selected candidates may be invited to submit a video interview for our hiring manager's review, often followed by a practical test or project to evaluate team suitability.Subsequently, candidates will be invited for interviews with our hiring manager and interview team. Note: We do not conduct interviews through text messaging platforms and ensure face-to-face interactions, whether in person or via Zoom.Once interviews are complete, we will discuss your potential offer if you remain enthusiastic about joining INFUSE and we find you to be a good fit. Are you passionate about delivering outstanding client experiences and flourishing in a dynamic workplace? At INFUSE, we are looking for a dedicated Customer Success Representative to become an integral part of our team. Your contributions will play a crucial role in ensuring client satisfaction and driving our collective success. This position not only offers a pathway for professional advancement but also presents the unique chance to engage with diverse industries, ensuring that each day is different from the last. INFUSE has earned its reputation as a preferred employer by prioritizing employee satisfaction and fostering an inclusive environment where everyone feels valued. By joining us, you will be part of a supportive community that celebrates success and encourages continuous growth. Experience the joy our employees find in their roles, driven by the meaningful relationships they build and the positive impact they make.

Role Overview SupportYourApp is looking for a Customer Success Specialist to work remotely from Brazil, supporting B2B clients. This role centers on guiding customers through every stage, from onboarding to ongoing growth, and helping them get the most out of our advanced product suite. What You Will Do Set up and configure our B2B platform, which features logic similar to Odoo, SAP, or Microsoft Dynamics. Lead demo calls: learn about each client's business needs and show how our product delivers value and key functionality. Plan and deliver detailed training sessions to help users adopt the platform effectively. Build and maintain strong client relationships, acting as a trusted advisor and ensuring satisfaction over time. Manage a portfolio of accounts with a focus on retention and spotting opportunities for upgrades as client needs change. What We Look For Fluent English communication skills. Technical aptitude and experience with account management. Ability to understand complex business platforms and explain them clearly to clients. Location This is a remote role based in Brazil (Florianópolis, State of Santa Catarina, or elsewhere in the country).

Kraken is looking for a Client Engagement API Specialist in Brazil. This position centers on supporting advanced API solutions to help improve client experiences. Collaboration with multiple teams is key to ensuring smooth integration and dependable functionality for clients. Key responsibilities Partner with internal teams to maintain and improve Kraken’s API offerings Assist clients with API integration, handling technical questions and troubleshooting issues Support projects aimed at increasing customer satisfaction and engagement Location This role is based in Brazil.

Join Arco Educação as a Customer Success Manager and become a vital part of our team dedicated to ensuring our clients achieve their educational goals. In this role, you will be responsible for nurturing relationships with our clients, providing them with the necessary support, and driving their success through our innovative educational solutions.You will work closely with various departments to enhance customer satisfaction, optimize the use of our products, and ensure that our clients benefit fully from their investment in Arco Educação. Your passion for education and commitment to client success will make a significant impact on our customers' experiences.

Embrace a Full-Time Remote Career with The Credit Pros!Elevate Your Future in the Dynamic Credit Sector!Are you prepared to propel your career into new territories? At The Credit Pros, we understand that diverse viewpoints are pivotal to innovation and success. We are on the lookout for enthusiastic individuals who possess a passion for learning and are invigorated by new challenges. If you are eager to become part of a dedicated team that balances hard work with enjoyment, your future with TCP awaits!About Us:The Credit Pros stands as a national frontrunner in credit repair, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit profiles. Our mission surpasses mere repair; we aim to educate clients about the credit system and empower them to actively enhance their financial health. Recognized as an Inc. 5000 company, we are at the leading edge of industry advancement, striving to cultivate an outstanding organization that positively influences the lives of our clients and team members alike. Our commitment to excellence has garnered us accolades as one of Inc. Magazine's top 50 workplaces and a distinguished Smart CEO Magazine Corporate Culture Award.Role Overview:As a bilingual (Spanish & English) Client Success Agent, you will be instrumental in enhancing client satisfaction and driving revenue growth through retention initiatives. Enjoy the convenience of providing phone-based support from your home! You'll assist in resolving and escalating product and platform issues, as well as addressing account and billing inquiries. Utilizing your strong communication skills and customer-first approach, you will collaborate empathetically with TCP’s customers to address their concerns.Key Responsibilities:Manage customer inquiries through phone, email, and chat according to standard operating procedures.Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily tasks.Escalate and assign issues to appropriate departments as needed.Document, review, and follow up on customer requests and resolutions.Investigate and provide accurate solutions through thorough research.Maintain and update customer records during interactions.Meet key performance indicators for client-facing time, call quality, and occupancy.Address billing inquiries, including payment plans, account balances, and overdue payments.Clarify charges, generate statements, and process billing adjustments.Manage service cancellations while applying retention strategies and resolutions.Complete training on cancellations and apply retention strategies as part of your daily responsibilities.

Asksuite develops AI-powered chatbots tailored for the hospitality and tourism sector. The company’s platform streamlines guest communication for hotels, supporting instant and multilingual messaging. With clients in over 80 countries and a team of more than 150 professionals across 7 countries, Asksuite has earned recognition as the top tourism tech company globally and is ranked among the best workplaces in Santa Catarina. Role overview The Customer Success Specialist - Retention (Portuguese & Spanish) works with clients who are considering canceling their service. The main focus is to understand their concerns, address objections, and find ways to retain their business. This position involves contract renegotiation and close collaboration with internal teams to support Asksuite’s international growth. What you will do Identify and analyze the reasons behind client cancellation requests. Develop and use negotiation strategies that fit each customer’s profile. Lead retention discussions with both local and international clients, using Spanish to build rapport and maintain relationships. Present product value and clarify return on investment to help realign client expectations. Work with Product and Customer Success teams to share feedback and help reduce churn. Requirements Strong negotiation skills, viewing objections as opportunities to engage. Clear and empathetic communication, able to build trust quickly. Analytical mindset for understanding metrics and identifying cancellation trends. Adaptability and a problem-solving approach. Location Florianópolis, Santa Catarina, Brazil

Lead the Customer Success Enterprise team focused on the adoption, retention, and growth of strategic accounts.Develop, empower, and elevate the team, while recruiting high-performance talents with an emphasis on efficiency and results.Engage directly with Enterprise clients during pivotal moments in their journey (strategic renewals, significant risks, opportunities for expansion, or solution redesign).Act as a structured bridge between clients and the Product team, providing insights for solution evolution and roadmap prioritization.Build and scale processes that ensure predictability, efficiency, and excellence in the Enterprise journey.Establish and track clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent achievement.Ensure product adoption based on data and personalized journeys.Identify and structure expansion opportunities within the active client base.Reduce churn through structured action plans, combining data analysis and active listening to client needs.

Every day, potential and existing clients reach out to Asksuite seeking to enhance their direct communication with travelers and increase their revenue, including through upgrades. However, after a period of usage (or inactivity), a small percentage of these clients request cancellation. The role of the Customer Success Saver is to understand the reasons behind cancellation requests, realign expectations, and develop strategies for client retention.About Us:Asksuite has been recognized as the best chatbot platform in the hospitality/tourism sector for six consecutive years. Our AI operates 24/7, providing instant, multilingual responses across various communication channels. Our omnichannel platform centralizes human assistance from all hotel communication channels onto a single screen!With clients in over 80 countries, we have been ranked the 7th best company to work for in SC by Great Place to Work and the best in the world by the Hotel Tech Awards in the tourism tech segment. Our team consists of over 150 talented individuals across more than 7 countries, and we are looking for someone eager to learn and grow with us!What is Expected in This Role?Diagnose the situation, assess the company's status, design (re)negotiation strategies, and align client expectations;Work on retaining domestic and international clients (utilizing English);Ensure client satisfaction by guiding them throughout the negotiation process to guarantee their satisfaction and business success;Turn the situation around and demonstrate how our solution can boost their revenue and direct sales strategies.You Will Thrive If You:Are proactive and autonomous;Enjoy conversing and interacting with diverse cultures;Possess a sales/negotiation profile;Have problem-solving capabilities;Desire constant evolution, as Asksuite is continually growing and you will learn extensively about negotiation, customer success, and more. We will provide all the necessary tools for your development;Are motivated by goals and challenges.

Role overview The Customer Success Manager at jobgether works closely with clients throughout Brazil, helping them achieve their goals by making the most of jobgether’s services. This position focuses on building trust, understanding what matters to each client, and acting as their voice within the company. Strong relationships, careful listening, and a practical approach to problem-solving are key to success in this role. What you will do Build and maintain positive relationships with clients across Brazil Learn each client’s objectives and connect them with the right jobgether services Represent client interests internally, sharing their feedback and concerns Guide clients through challenges and help them get the most from jobgether’s offerings Who thrives in this role Problem solvers who anticipate client needs People who take initiative and reliably follow through Those who value customer service and prioritize client satisfaction

Role overview Ebury seeks an eFX Client Specialist to join its São Paulo office. This position focuses on managing and growing relationships with strategic clients who use the Ebury Connect platform. The role blends operational oversight with commercial responsibilities, aiming to increase account profitability through upselling, cross-selling, and attentive client service. What you will do Serve as the main contact for strategic clients, building and maintaining strong, long-term relationships with both clients and partners. Develop and implement commercial strategies to grow revenue within your client portfolio through upselling and cross-selling. Lead regular performance reviews and follow-up meetings with clients to ensure satisfaction and uncover new opportunities. Oversee operational processes for assigned accounts, maintaining high standards and thorough execution. Collaborate with internal teams, including Operations, Treasury, Compliance, Legal, Product, and Technology, to resolve issues and support improvements. Gather and analyze client feedback on Ebury Connect products, highlighting areas for operational and product development. Experience with FX quotation, settlement, and reconciliation flows is considered an advantage. Location This position is based in the São Paulo office.

Role overview adlook is seeking a Client Development Manager in São Paulo, Brazil. This full-time role centers on building strong partnerships and driving client success. The position plays a key part in supporting ongoing relationships and ensuring clients receive consistent, high-quality service. What you will do Develop and maintain lasting relationships with clients Spot opportunities for growth within existing client accounts Work to deliver excellent service and ensure client satisfaction Collaborate with teams across adlook to design solutions that meet client needs and support business objectives Location This position is based in São Paulo, Brazil.