Client Support Associate at Popmenu | Remote

Are you driven by a desire to assist clients at critical moments? Do you understand that exceptional client support is the cornerstone of strong partnerships? Do you believe that restaurant owners should have access to technology that empowers them to reclaim control from third-party platforms? If you answered 'yes' to all three, we may have the perfect oppo…

Popmenu is looking for a Web Designer based in Brazil to join our remote team. This role focuses on hands-on, production web design within our proprietary web builder. Designers in this position create client websites that are launch-ready, combining strong visual design with practical front-end styling using CSS. This is not a software engineering job. There is no JavaScript framework or application development work. Instead, the role emphasizes design judgment, efficiency, and adaptability within established platform constraints. Designers who enjoy building directly in web platforms, working with templates, and solving layout challenges with CSS will find this work rewarding. What you will do Build and configure client sites in Popmenu's web builder, focusing on production-ready design rather than mockups. Use HTML and CSS to adjust layouts, address styling needs, and meet ADA accessibility standards, especially when templates need extra customization. Deliver efficient, template-driven site builds while maintaining brand consistency and visual quality. Support redesigns by updating layouts, styles, and specific components as assigned. Respond to design support requests, fixes, and enhancements for live websites. Review sites internally using design checklists to spot layout, styling, accessibility, or content issues before launch. Create polished designs from limited brand assets by selecting fonts, expanding color palettes, and sourcing or editing imagery. Edit and format content for clarity, hierarchy, and readability. Apply SEO best practices for page structure, metadata, and image descriptions, including drafting SEO copy and alt text with AI tools. Document clear design notes for internal teams and clients, communicating changes and decisions. Track tasks and milestones in Salesforce, including logging notes and updating progress. Join internal meetings and collaborate with Onboarding and Success teams during complex client calls as needed. Incorporate feedback from both internal and client sources accurately and promptly. Who succeeds in this role Designers who are comfortable working directly in a web builder and quickly adapting templates. Those with strong design judgment, attention to deadlines, and the ability to work independently. People who prefer production-focused design over creative mockups or full front-end engineering.

Popmenu is changing how restaurants connect with their guests. The Client Success Specialist plays a key part in this mission by reaching out to restaurant clients and helping them get the most from Popmenu’s platform. This remote role is based in Brazil and blends outreach, relationship building, and support. Role overview This role focuses on proactive communication with restaurant clients. The goal is to help clients understand and use Popmenu’s features, not just their basic functions, but also the value they bring to daily operations. The Client Success Specialist also serves as a resource for account-related questions and helps clients engage more deeply with the platform. What you will do Client outreach and cold calling: Make outbound calls to assigned client segments, including those with low engagement. Drive value and adoption: Explain the benefits of Popmenu’s core and add-on features in clear, practical terms. Track client adoption milestones and follow up to celebrate progress or address any challenges. Support and triage: Handle basic account questions about billing, login, permissions, or feature use. Escalate technical or complex issues to the right internal team and document all interactions in CRM tools. Internal collaboration: Work with onboarding, support, and success teams to ensure clients have a smooth experience. Share client feedback and trends to help shape product, marketing, and retention strategies.

Join Popmenu as a Web Designer in this production-oriented role where your creativity meets technology. You'll work directly within Popmenu's proprietary web builder, crafting ready-to-launch websites for clients. This position merges visual design with basic front-end styling using HTML and CSS, ensuring that all websites are responsive, accessible, and polished. Please note, this is not a software engineering position; there is no need for JavaScript frameworks, application development, or building from scratch. Success in this role hinges on your strong design judgment, comfort working with templates, and the ability to utilize CSS efficiently to address layout issues.Key Responsibilities:• Build and configure client websites directly within Popmenu’s proprietary web builder, focusing on production rather than mockups.• Use HTML and CSS to refine layouts, ensure responsiveness, and fulfill ADA compliance.• Execute efficient, template-based site builds while upholding visual quality and brand consistency.• Contribute to site redesign projects by updating layouts, styles, and scoped components as needed.• Assist the broader design team with design support requests, fixes, and enhancements on active sites.• Participate in quality assurance and internal reviews, identifying layout, styling, accessibility, and content issues prior to publication.• Work with limited or incomplete brand assets to produce polished designs by selecting appropriate fonts, expanding color palettes, and sourcing or modifying imagery as necessary.• Edit and format content to enhance clarity, hierarchy, and readability.• Implement SEO best practices for page structure, metadata, and image descriptions.• Collaborate with Onboarding and Success teams, attending calls for complex requests or escalations as required.• Incorporate feedback from internal and client sources effectively and efficiently.

Are you passionate about maintaining a well-organized Salesforce instance that drives impactful business results? Do you thrive on ensuring processes are adhered to and are you fulfilled by maintaining clean data and thorough documentation?If you answered yes to all these questions, we might have the perfect opportunity for you!About the Role:Popmenu is on the lookout for a Junior Salesforce Administrator who will provide essential support and problem resolution for over 200 users. The ideal candidate will possess a keen eye for detail and a strong commitment to enhancing the Salesforce user experience.As part of our RevOps team, you will play a crucial role that resonates throughout the organization.Your Responsibilities:Data Stewardship: You understand the importance of data-driven decisions, and this begins with accurate Salesforce data. You will manage user provisioning and deactivation, handle data reassignments, develop documentation on internal processes, create insightful reports and dashboards, and conduct data cleanup through list imports.Facilitating Change: You will provide invaluable support to our Salesforce team across various change initiatives, including page layouts, field creations, user acceptance testing, research, data corrections, and permission adjustments.Salesforce Advocate: You are eager to learn Salesforce and assist others along their journey. You will respond to user inquiries, share best practices, and contribute to a positive Salesforce experience for the team.Bottom Line: In this role, you will consistently raise the bar in how our organization utilizes Salesforce.

Company & CultureEXANTE is a trailblazing wealth tech firm that provides advanced centralized trading solutions and a robust B2B financial infrastructure, creating value through pioneering technology. Our proprietary trading platform allows seamless access to an extensive array of financial instruments, including stocks, ETFs, bonds, futures, and options, all within a single, multi-currency account.As a rapidly growing global enterprise with over 600 skilled professionals from 65 nationalities across 70 locations, we lead the way in the financial sector. Our investment focus is unwavering: we prioritize investing in our most significant asset—our people. Join us in redefining the future of finance.About the RoleThe Client Services Associate serves as the main point of contact for clients, ensuring an outstanding service experience through swift and professional support. This role encompasses managing client inquiries, collaborating with internal teams, and nurturing robust client relationships to foster business growth and retention.

Are you ready to create software that delights thousands of restaurant owners and millions of diners daily? At Popmenu, we are looking for a passionate Software Engineer to join our team. This is an exciting opportunity to contribute to innovative technology solutions that enhance the restaurant experience.In this collaborative environment, you will see how your contributions align with our company’s mission and goals. Your leadership will inspire others, raising the bar for excellence within the team.About the Role:As a Software Engineer at Popmenu, you will leverage your expertise in Ruby on Rails and React (or similar frameworks) to help scale our products, which are becoming essential tools for restaurants. You will have the chance to work in a fast-paced, dynamic organization, contributing to software that serves tens of thousands of users every day.Your Responsibilities:Deliver high-quality, maintainable code that emphasizes changeability, simplicity, and testability. Mentor less experienced team members through exemplary coding practices.Collaborate with cross-functional teams, including Designers, Product Managers, and other Engineers, to build a shared understanding of project goals and priorities.Utilize your experience to identify areas for improvement within our ecosystem of tools and practices, taking ownership of initiatives that enhance our engineering department.Guide junior teammates towards solutions, fostering a culture of learning and accountability.Join Us: At Popmenu, you will write software that meets our high-quality standards while collaborating with a team that values trust and teamwork. If you are ready to make a significant impact and grow your career, we want to hear from you!

Quorum, headquartered in Washington, D.C., is an innovative and rapidly expanding software firm that stands as the premier provider of workflow solutions and information services tailored for government affairs professionals across various sectors, including corporations, non-profits, associations, and government entities. Our platform empowers users to effectively manage stakeholder engagement, initiate grassroots advocacy campaigns, and monitor legislative activities at all governmental levels—federal, state, and local.With a global footprint, Quorum delivers essential tools for public affairs professionals operating within Congress, all state legislatures, major U.S. cities, the European Union, and over 30 countries worldwide. We proudly serve more than 2,000 clients, including over 50% of the Fortune 100, and employ a dedicated team of 350 professionals globally. Recently, we expanded our capabilities through the acquisition of Capitol Canary, a leader in grassroots advocacy software.As a Customer Support Associate, your mission will be to deliver exceptional support to our clients via email and chat, becoming an integral part of our dynamic and collaborative Support Team.

About UsAre you eager to join a global leader in language services and technology? Do you have a passion for helping international brands and organizations discover and implement effective communication solutions? If you thrive in an innovative and dynamic work environment, TransPerfect is the right place for you!Although you may not have prior experience in the language sector, don’t worry—TransPerfect is much more than a typical translation agency. Our extensive service offerings encompass business support, interpretation, multicultural and digital marketing, SEO, website globalization, multimedia projects, e-learning, training, and legal support services. Every client engagement is supported by cutting-edge software platforms designed to optimize business processes.Your RoleAs a Client Services Associate, you will serve as the primary contact for our clients, overseeing and coordinating the execution of all language projects. Your responsibilities will include:Addressing client inquiries regarding new projects through our centralized technology platform.Collaborating with production team members to evaluate project scope and provide cost and timeline estimates for translation tasks.Initiating project workflows by delivering detailed budgets, schedules, and instructions to the project team, while anticipating and mitigating potential challenges.Ensuring that project hurdles are swiftly addressed and resolved, maintaining client satisfaction.

Director of Client Operations (Remote in Brazil) Wellhub brings together employees and top partners in fitness, mindfulness, therapy, nutrition, and sleep under one subscription. With headquarters in New York City and teams across Europe, North America, and South America, Wellhub is dedicated to making work healthier and more balanced. The company values wellbeing, teamwork, and a range of perspectives, aiming to create meaningful change for millions of people. Role overview The Director of Client Operations leads client operations in Brazil as part of the Business Transformation team. This senior leader upholds high standards in client support and operational processes, working closely with Customer Success and Product teams. The role serves as a connector between clients and internal groups, translating client feedback into business outcomes and reducing friction throughout the client journey. What you will do Oversee operational functions in Brazil, ensuring strong performance in client support and operational quality. Identify and resolve complex operational challenges, anticipating risks for important clients. Serve as the main contact between clients and internal teams, aligning priorities and keeping communication clear. Transform client issues and interactions into opportunities for improvement, addressing root causes. Share client insights across Wellhub to support ongoing improvements in products and processes. Balance the needs of individual clients with the company’s broader strategic goals. Organize, monitor, and ensure reliable delivery of operational outcomes. Build and maintain trust-based relationships with clients to support long-term partnerships. This position is remote and based in Brazil, supporting Wellhub’s mission to redefine workplace wellbeing.

We are looking for a dedicated IT Support Specialist (Level 1–2) who is passionate about providing exceptional remote technical assistance to our expanding user base. This position is perfect for those who thrive on solving everyday tech challenges while ensuring a positive customer experience through phone and email communications.Your contributions will be vital in maintaining seamless IT operations by effectively troubleshooting, documenting, and resolving user issues in a timely manner.Key Responsibilities Act as the main point of contact for user inquiries via phone and email. Diagnose and resolve end-user issues related to Microsoft 365 services including Outlook, Teams, OneDrive/SharePoint, and assist with password resets and mailbox updates. Provide technical support for Windows 10/11 devices, applications, user profiles, and printers. Aid in remote access issues and conduct basic network troubleshooting (DNS, DHCP, WiFi, VPN). Set up and configure devices for new users (laptops, workstations, peripherals). Keep detailed records of troubleshooting steps, resolutions, and updates in the ticketing system. Escalate complex issues to senior technicians with comprehensive documentation. Adhere to standard operating procedures (SOPs) and service workflows to achieve response and resolution targets. Maintain proactive communication with users regarding ticket status, timelines, and next steps.Qualifications 1–3 years of experience in IT support, preferably in a multi-client or Managed Service Provider (MSP) setting. Proven expertise in troubleshooting Windows 10/11 environments. Familiarity with supporting Microsoft 365 platforms (Outlook, Teams, OneDrive/SharePoint, and basic MFA). Understanding of basic networking principles (IP addressing, DNS, DHCP, gateways, WiFi, VPN). Excellent verbal communication skills and strong phone presence. Proficient written English skills for effective documentation and ticket updates. Capacity to manage multiple tickets, prioritize tasks, and ensure follow-through to resolution. Customer-centric mindset with a professional and approachable demeanor. Detail-oriented nature with strong documentation practices. Ability to work independently while adhering to structured processes.Schedule & AvailabilityThis position requires availability from Monday to Friday, 8:00 AM – 4:00 PM Eastern Time (US & Canada).Benefits Fully remote work environment. Long-term stable collaboration. Clearly defined responsibilities and structured workflows. Comprehensive training and onboarding support. Opportunity to collaborate with international teams. Exposure to advanced tools and professional practices. Supportive and cooperative work culture. Opportunities for skill enhancement and career advancement.Important Information Before Applying:At Freelance Latin America, we are eager to connect you with rewarding remote opportunities.

Role overview Wise seeks a Bilingual Customer Support Associate (French Speaking) based in São Paulo. The position centers on assisting customers with their money transfers, focusing on making the process straightforward, efficient, and affordable. What you will do Communicate with customers in French, addressing questions and resolving concerns related to money transfers Identify and troubleshoot issues, guiding customers toward effective solutions Strive to deliver a positive and helpful experience with each customer interaction

Join KnowBe4, the global leader in Human Risk Management, where we empower over 70,000 organizations worldwide to safeguard their employees and AI systems. With over 15 years of pioneering security solutions, we have embraced AI technology since 2016, solidifying our position as market leaders from day one.Our innovative HRM+ platform merges continuous risk intelligence with advanced technical defenses and tailored training, enabling organizations to cultivate robust security cultures. We assist businesses in understanding, measuring, and mitigating human risk across their workforce, addressing threats like deepfakes and emerging AI-driven challenges.At KnowBe4, we understand that effective protection against cyber threats goes hand in hand with fostering a positive environmental impact. We believe that true resilience is collective, requiring us to safeguard our people, our data, and our planet.

Product DesignerAre you a design enthusiast with a keen eye for detail? Do you understand that an exceptional user experience is vital for keeping clients satisfied and engaged with your product? Are you excited about the opportunity to create intuitive designs for users who may not be very tech-savvy? If so, we invite you to consider a career with Popmenu!About UsAt Popmenu, we empower thousands of restaurants by transforming their menus into vital tools for attracting and captivating guests. Our all-in-one platform simplifies online business management for restaurant owners, covering everything from online ordering and marketing to social media management and real-time menu updates.As a venture-backed SaaS company in our ninth year, we are dedicated to helping restaurants thrive. We cater not only to restaurant owners but also to millions of restaurant patrons each month. Our team comprises bright, motivated individuals eager to make a significant impact immediately. We offer a predominantly remote work environment (with just two office visits per month) alongside talented colleagues and a dynamic startup culture. Equity options are available for those who demonstrate long-term commitment.Your RoleWe are seeking a creative Product Designer to enhance our product's visual appeal and usability for restaurant owners and their guests. The ideal candidate will have a strong grasp of design best practices and a passion for teaching our organization how to implement these principles effectively.ResponsibilitiesChampioning Brand Consistency: You will take full ownership of the design strategy and vision for various projects, ensuring alignment with our overall design principles and standards.Holistic Design Approach: From gathering and defining user experience requirements to testing designs and incorporating user feedback, you'll ensure designs are properly vetted from the outset.Design Translation: You will effectively communicate with our engineering team and end-users, translating user needs into specifications including sketches, wireframes, prototypes, user flow diagrams, and visual assets.Collaborative Efforts: Work with cross-functional teams to develop information architecture, navigational models, and task workflows, advocating for design principles and driving consensus.

FP Markets Group of Companies is an established, multi-regulated broker based in Australia, offering CFD trading across Forex, Indices, Commodities, Stocks, and Cryptocurrencies. As the company grows, the team is looking for a full-time Client Relations Specialist - Portuguese Speaker to work remotely from Brazil. Role Overview This position centers on supporting and managing relationships with clients and partners throughout Latin America (LATAM). The specialist acts as the first point of contact for both new and existing clients, guiding them through onboarding, handling questions, and ensuring a positive experience throughout their journey with FP Markets. Reports to: Regional Director Main Responsibilities Serve as the primary contact for client inquiries via phone, email, and messaging platforms. Assist clients with account setup, KYC verification, deposits and withdrawals, and using trading platforms (MT4/MT5, cTrader, TradingView, or proprietary systems). Build and maintain strong relationships with retail and institutional clients and partners to support retention and satisfaction. Offer clear, compliant guidance on trading tools, company promotions, and available offerings. Engage proactively with clients to ensure smooth trading experiences and identify opportunities for upselling or cross-selling. Collect and relay client feedback to help improve products, services, and support processes. Stay informed about company policies, market news, and regulatory updates relevant to the Forex/CFDs industry. What We’re Looking For 1–3+ years of experience in client support, account management, or a similar role within Forex/CFDs or online trading. Native Portuguese speaker with strong English skills (written and spoken). Comfort with MT4/MT5, cTrader, TradingView, and familiarity with trading terminology and financial markets. Customer-focused approach and ability to connect with clients from diverse backgrounds across LATAM. Attention to detail, especially when handling sensitive client information. Comfortable working in a performance-driven setting. Willing to work flexible shifts, including evenings or weekends if needed. What FP Markets Offers Supportive, multicultural team with approachable leadership. Opportunity to make an impact as the business grows. Autonomy in daily work, encouragement to share ideas, and the chance to shape best practices. Ongoing personal development, a dedicated training budget, and access to industry leaders. Competitive pay with regular salary reviews.

Pavago is looking for a Client Success Manager based in Brazil to help clients reach their goals and get the most from our services. This remote position centers on building lasting relationships and understanding what each client needs. Role overview The Client Success Manager works closely with clients to support their success and satisfaction. Expect to collaborate with teams across Pavago to deliver solutions that fit each client’s situation. By addressing challenges early and offering guidance, this role helps drive client retention and loyalty. Key responsibilities Develop and maintain strong relationships with clients Understand client goals and tailor support accordingly Work with internal teams to deliver solutions that address client needs Proactively identify and resolve issues to ensure satisfaction Encourage clients to make full use of Pavago’s offerings Location This is a remote position open to candidates based in Brazil.

About TelnyxAs a leader in global connectivity, Telnyx is not just envisioning the future—we're actively creating it. Our mission is to revolutionize communication by developing a private, global, multi-cloud IP network and delivering hyperlocal edge technology through user-friendly APIs. We are committed to creating a seamless interconnection among people, devices, and applications.Our drive is to modernize outdated systems, automate tedious tasks, and tackle real-world challenges with innovative connectivity solutions. We take pride in our financial stability and profitability, which empowers us to invest in cutting-edge technologies while fostering continuous learning and growth for our team.Our vision is a world where limitless innovation is fueled by borderless connectivity. By joining us, you'll play a pivotal role in shaping this interconnected future. We are looking for dedicated individuals eager to contribute to a transformative company while advancing their own professional journey.Working Hours: 9 AM - 6 PM CST, Monday to Friday

Gympass connects employees worldwide with partners in fitness, mindfulness, therapy, nutrition, and sleep, all through a single subscription. With headquarters in New York City and teams across Europe, North America, and South America, Gympass aims to help organizations foster wellbeing and balance at work. The company values diverse perspectives, collaboration, and a shared commitment to positive impact. Creativity and passion drive efforts to improve health and wellbeing for millions. Role overview The Director of Client Operations joins the Business Transformation team in Brazil, working remotely. This position leads regional operations, sets high standards for client support, and refines operational processes. The role involves solving complex challenges, anticipating risks, and sharing insights to improve products and client experiences. Serving as a bridge between clients, Customer Success, and Product teams, the Director translates feedback into actionable strategies that support business goals. What you will do Lead operations in Brazil, ensuring strong performance in client support and operational delivery. Identify and resolve complex operational issues for key clients, while proactively managing risks. Serve as the main point of contact between clients and internal teams, aligning priorities. Transform client feedback and incidents into opportunities for systematic improvement by addressing root causes. Advocate for client insights across the organization to support ongoing product and process development. Balance individual client needs with broader Gympass strategic goals. Maintain strong organization, track performance, and ensure consistent achievement of operational targets.

Role Overview SupportYourApp is looking for a Customer Success Specialist to work remotely from Brazil, supporting B2B clients. This role centers on guiding customers through every stage, from onboarding to ongoing growth, and helping them get the most out of our advanced product suite. What You Will Do Set up and configure our B2B platform, which features logic similar to Odoo, SAP, or Microsoft Dynamics. Lead demo calls: learn about each client's business needs and show how our product delivers value and key functionality. Plan and deliver detailed training sessions to help users adopt the platform effectively. Build and maintain strong client relationships, acting as a trusted advisor and ensuring satisfaction over time. Manage a portfolio of accounts with a focus on retention and spotting opportunities for upgrades as client needs change. What We Look For Fluent English communication skills. Technical aptitude and experience with account management. Ability to understand complex business platforms and explain them clearly to clients. Location This is a remote role based in Brazil (Florianópolis, State of Santa Catarina, or elsewhere in the country).

Join our dynamic team as a Technical Support Specialist and provide exceptional IT support to our clients.Manage incoming customer support calls and service requests with professionalism.Provide end-user assistance for computers, operating systems, applications, network connectivity, printers, and peripherals.Ensure effective ticket management and maintain documentation within the support system.Collaborate with vendors and escalate issues to higher-level support teams as necessary.Regularly review and update documented information to ensure accuracy.