Director of Client Operations (Remote in Brazil) Wellhub brings together employees and top partners in fitness, mindfulness, therapy, nutrition, and sleep under one subscription. With headquarters in New York City and teams across Europe, North America, and South America, Wellhub is dedicated to making work healthier and more balanced. The company values wellbeing, teamwork, and a range of perspectives, aiming to create meaningful change for millions of people. Role overview The Director of Client Operations leads client operations in Brazil as part of the Business Transformation team. This senior leader upholds high standards in client support and operational processes, working closely with Customer Success and Product teams. The role serves as a connector between clients and internal groups, translating client feedback into business outcomes and reducing friction throughout the client journey. What you will do Oversee operational functions in Brazil, ensuring strong performance in client support and operational quality. Identify and resolve complex operational challenges, anticipating risks for important clients. Serve as the main contact between clients and internal teams, aligning priorities and keeping communication clear. Transform client issues and interactions into opportunities for improvement, addressing root causes. Share client insights across Wellhub to support ongoing improvements in products and processes. Balance the needs of individual clients with the company’s broader strategic goals. Organize, monitor, and ensure reliable delivery of operational outcomes. Build and maintain trust-based relationships with clients to support long-term partnerships. This position is remote and based in Brazil, supporting Wellhub’s mission to redefine workplace wellbeing.

Jellyfish is a global digital marketing agency that blends technology, creativity, and data expertise to support clients in their digital growth. The team values diverse perspectives and encourages collaboration to spark new ideas and effective solutions. At Jellyfish, business results and personal development are closely linked. The company considers all qualified candidates for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other personal characteristics. Role overview The Client Operations Analyst role is based in São Paulo and reports to the Senior Project Manager Director. Joining a collaborative team, this position offers the chance to contribute expertise while building new skills. Main responsibilities Consistently work to meet client objectives. Oversee project management processes, including schedules, budgets, and delivery tracking. Maintain high quality standards in all deliverables, ensuring alignment with both client expectations and Jellyfish guidelines. Balance hands-on execution with day-to-day leadership tasks. Facilitate communication among team members and with external partners to support daily operations.

About the Team:The Onboarding team is dedicated to executing the Know Your Customer (KYC) processes, ensuring compliance with applicable regulations and policies while strategically enhancing the client’s onboarding experience to be as seamless, efficient, and minimally bureaucratic as possible.The Onshore Onboarding team performs registration routines and KYC tasks, strategically contributing to the application of rules and processes, ensuring regulatory compliance, and providing an excellent client onboarding experience.Your Daily Responsibilities:Analysis of corporate documents, ownership structures, and forms;Identification of ultimate beneficial owners in complex corporate structures;Coordination with internal and external clients regarding outstanding issues and account maintenance;Monitoring and optimizing processes, including project follow-ups;Managing metrics and KPIs for the department;Entering client data into internal systems;Registration of clients with external counterparts.

Since 2011, General Assembly has revolutionized the careers of tens of thousands through innovative, hands-on education in the most sought-after skills of today. Featured in esteemed publications such as The Economist, Wired, and The New York Times, GA provides training in web development, data analytics, design, business acumen, and more, available both online and at campuses across the globe. Our expansive professional network includes over 60,000 alumni — and the number is continually rising. Beyond advancing individual careers, GA assists organizations in nurturing top-tier tech talent and fostering innovation through strategic learning initiatives. More than 21,000 employees from prestigious companies worldwide have enhanced their digital skills through our upskilling and reskilling programs. GA has also earned recognition as one of Deloitte’s Technology Fast 500 and has been hailed by Fast Company as a leader in World-Changing Ideas as well as the #1 Most Innovative Company in Education.General Assembly is at the forefront of crafting practical solutions to one of the most significant challenges of our era - the future of work. Acknowledged by organizations like The World Economic Forum, BCG, and the OECD, these substantial challenges are met with genuine solutions from only a few companies. In this position, you will engage daily with corporate leaders who depend on GA to implement these solutions within their future workforce. About the RoleAs the Director of Revenue Operations at General Assembly, you will take on a strategic leadership role, responsible for developing and scaling the systems, processes, and infrastructure that drive our go-to-market (GTM) strategy. You will collaborate across Sales, Marketing, Client Success, Finance, and HR to enhance operational excellence, accelerate revenue growth, and provide clear insights into performance throughout the revenue lifecycle.This position is perfect for a highly analytical, collaborative, and systems-focused operator who thrives in dynamic, high-growth settings.

Empower Our Growing Team and Help Shape Our Future!At Hadley Designs, we believe that education should be a joyful, interactive experience that is free from screens. Our beautifully crafted, developmentally appropriate educational tools are trusted by millions of parents and educators to support children's growth and development. As a rapidly expanding brand, we are committed to making learning meaningful for families across the globe.We are on the lookout for a Director of People Operations to join our team and establish the systems that will propel us into our next growth phase. If you are enthusiastic about developing scalable people systems, empowering teams, and fostering a culture that promotes both personal and professional development, this position presents an exceptional opportunity to make a lasting impact.About Hadley DesignsHadley Designs is at the forefront of redefining early education with creativity and intention. Each product we offer is hand-drawn and designed by educators, meticulously crafted to build confidence and foster connections. Our screen-free tools enable families and teachers to make learning enjoyable and impactful, inspiring curiosity and creativity in children.Our Mission:We design screen-free products that parents can rely on to help their children learn, develop, and achieve their fullest potential. Our beautifully designed, developmentally sound tools replace distractions with connection, curiosity, and genuine learning.Our Vision:We aspire to become the most trusted children’s brand worldwide, present in millions of homes, transforming how families learn, connect, and grow. Our products will be so widely utilized that generations of children will grow up learning from them and will choose them again for their own families.Role OverviewAs the Director of People Operations, you will lead the creation of people systems and strategies that enable Hadley Designs to scale effectively. You will collaborate with leadership to develop the talent systems necessary to attract, nurture, and retain a high-performing workforce. Your primary focus will be on establishing scalable, high-performance systems that align with the company's growth goals while promoting a positive organizational culture.This role offers a unique chance to influence how we build and support our team, facilitating success for both the company and our people. You will play a critical role in ensuring that Hadley Designs has the right talent and organizational structure to achieve long-term success.Key ResponsibilitiesLeadership in People Systems: Design and implement systems for attracting, engaging, onboarding, and retaining talent, aligned with the company's expansion goals.Organizational Design and Capacity Planning: Work closely with leadership to ensure that...

We are actively seeking a Director of Fiduciary & Operational Risk to lead the advancement and consolidation of our risk monitoring framework within the Asset Servicing platform.This pivotal role will focus on structuring and implementing mechanisms for monitoring and mitigating operational and fiduciary risks, thereby strengthening controls and enhancing Risk Management practices. The professional will collaborate closely with departmental leaders to transform risk analysis into structural improvements in processes, controls, and systems.Your Daily ResponsibilitiesLead initiatives to structure and evolve the operational and fiduciary risk framework, including the monitoring of events, root cause analysis, and controls enhancement.Conduct structured analyses on significant operational events and process weaknesses while coordinating action plans to mitigate recurrences.Support the evolution of risk monitoring systems and tools, integrating controls, indicators, tracking mechanisms, and deadline governance.Identify operational vulnerabilities and opportunities to strengthen processes and controls.Engage with operational areas, products, technology, compliance, and legal teams to address weaknesses and implement improvements.Contribute to the maturation of operational risk methodological practices aligned with global best practices.

jobgether is hiring a Director of Operations & Customer Retention to shape strategy and lead execution in the direct-to-consumer health and wellness sector. This leadership role centers on operational excellence, with a clear focus on strengthening how customers engage with and remain loyal to the brand. Key responsibilities Design and carry out operational strategies that improve customer retention and deepen engagement. Find ways to streamline processes and increase efficiency across operations. Introduce and implement solutions that make the customer experience better. Collaborate with teams throughout the company to keep operations aligned with overall business objectives. Promote a culture of high standards and ongoing improvement within the operations team. Location This role is based in Brazil.

Role overview Ebury seeks an eFX Client Specialist to join its São Paulo office. This position focuses on managing and growing relationships with strategic clients who use the Ebury Connect platform. The role blends operational oversight with commercial responsibilities, aiming to increase account profitability through upselling, cross-selling, and attentive client service. What you will do Serve as the main contact for strategic clients, building and maintaining strong, long-term relationships with both clients and partners. Develop and implement commercial strategies to grow revenue within your client portfolio through upselling and cross-selling. Lead regular performance reviews and follow-up meetings with clients to ensure satisfaction and uncover new opportunities. Oversee operational processes for assigned accounts, maintaining high standards and thorough execution. Collaborate with internal teams, including Operations, Treasury, Compliance, Legal, Product, and Technology, to resolve issues and support improvements. Gather and analyze client feedback on Ebury Connect products, highlighting areas for operational and product development. Experience with FX quotation, settlement, and reconciliation flows is considered an advantage. Location This position is based in the São Paulo office.

Travel Concierge & Operations Specialist (Remote) – Luxury Travel | Real-Time Operations | White-Glove ServiceLocation: Remote Working Hours: EST Type: Full-TimeJoin our dynamic team at pavago as a Travel Concierge & Operations Specialist. This role is designed for individuals who thrive in a fast-paced travel and aviation operations environment. Your mission will be to orchestrate intricate travel logistics, manage urgent requests, and provide an exceptional white-glove service experience every step of the way.If you possess quick thinking, organizational prowess under pressure, and impeccable execution skills, this opportunity is tailored for you.Your ResponsibilitiesComprehensive Travel OperationsOversee complete travel logistics including:Flight arrangementsGround transportation coordinationHotel and accommodation bookingsSpecial/VIP requests managementExecute every detail with speed, precision, and flawless accuracyMonitor schedules, bookings, and client needs in real-timeImmediate Request HandlingAddress live requests from clients, passengers, and team membersAdapt to last-minute changes without disrupting the client experiencePrioritize multiple urgent requests simultaneouslyMaintain calm and accuracy in high-pressure situationsExceptional Client ServiceProvide high-touch, luxury service in all interactionsAnticipate client needs proactivelyCoordinate premium services such as:Catering arrangementsLuxury hotel bookingsExclusive ground transportEnsure polished, professional communication at all timesVendor & Stakeholder ManagementCommunicate effectively with operators, vendors, and internal teamsEnsure all partners uphold white-glove service standardsMaintain structured communication across all stakeholdersEffective Problem Solving & Operational ExcellenceResolve issues swiftly without compromising client satisfactionIdentify potential risks proactivelyContinuously enhance workflows and operational processesSuccess MetricsFlawless execution of travel operations with zero errorsConsistently deliver seamless, premium service to clientsManage last-minute changes smoothlyEnsure clear, proactive, and professional communicationNo detail is overlooked — ever

Pavago is looking for a Client Success Manager based in Brazil to help clients reach their goals and get the most from our services. This remote position centers on building lasting relationships and understanding what each client needs. Role overview The Client Success Manager works closely with clients to support their success and satisfaction. Expect to collaborate with teams across Pavago to deliver solutions that fit each client’s situation. By addressing challenges early and offering guidance, this role helps drive client retention and loyalty. Key responsibilities Develop and maintain strong relationships with clients Understand client goals and tailor support accordingly Work with internal teams to deliver solutions that address client needs Proactively identify and resolve issues to ensure satisfaction Encourage clients to make full use of Pavago’s offerings Location This is a remote position open to candidates based in Brazil.

About the Department:The Onboarding area serves as the first operational point of contact for clients. It is tasked with analyzing corporate documentation and registering clients and counterparties in our systems as BTG Pactual initiates relationships. The US Onboarding team focuses on the analysis and identification of new clients for our Broker Dealer in the United States.We are in search of a Client Onboarding Analyst to provide operational support to our brokerage clients. This individual will collaborate closely with clients, partners, and relationship managers, facilitating account openings and maintenance, addressing access issues and account information inquiries, and ensuring client satisfaction with our services.Daily Responsibilities:Assist clients with the account opening and maintenance process, including documentation requirements.Analyze corporate documents for offshore entities.Evaluate and approve relationships in accordance with current regulations and internal procedures.Respond to client inquiries and requests related to account access and information.Investigate and resolve issues related to account access and information.Continuously seek improvements in client experience.Provide management with analyses and reports on service metrics and trends.

Join Enter.ai as a Client FounderOur mission is to position Brazil as a global leader in artificial intelligence.At Enter.ai, we merge human expertise with artificial intelligence to scale critical, high-volume tasks that still rely on manual processes. Our platform empowers large enterprises across Latin America to navigate complex workflows, beginning with legal operations and extending throughout the enterprise. We leverage AI to create tailored legal defenses at scale, helping businesses lower costs and enhance their success rates in litigation.Our team is composed of top talent from prestigious institutions in Brazil and around the world, including Harvard, UPenn, Stanford, ITA, USP, and Unicamp. Notable companies such as Meta, Itaú, Mercado Livre, Latam, Airbnb, Santander, iFood, and Nubank partner with Enter.ai to manage critical processes more efficiently. With over R$300M in capital raised and a valuation of R$2B, we benefit from the backing of leading investment funds like Sequoia and Founders Fund who share our vision for the future.Position OverviewThe Client Founder plays a pivotal role in ensuring the success of a group of Enter.ai clients, operating at the intersection of relationship management, implementation, and business impact. You will lead the deployment of AI solutions, manage projects, and cultivate close relationships with clients, interacting with stakeholders ranging from executives of publicly traded companies to operational teams. This position demands a high degree of autonomy and accountability for the outcomes delivered to clients.Key ResponsibilitiesAccount ExpansionUnderstand clients' primary challenges and identify opportunities for AI application that directly impact their business.Define, monitor, and evolve client success metrics to ensure continuous improvement of outcomes.Lead training sessions and ensure that the product meets client needs and is utilized effectively, generating the expected impact.Present results and expansion opportunities to various stakeholders, linking data to business impact.Practical ImplementationLead the implementation...

Role overview adlook is seeking a Client Development Manager in São Paulo, Brazil. This full-time role centers on building strong partnerships and driving client success. The position plays a key part in supporting ongoing relationships and ensuring clients receive consistent, high-quality service. What you will do Develop and maintain lasting relationships with clients Spot opportunities for growth within existing client accounts Work to deliver excellent service and ensure client satisfaction Collaborate with teams across adlook to design solutions that meet client needs and support business objectives Location This position is based in São Paulo, Brazil.

Kraken is looking for a Client Engagement API Specialist in Brazil. This position centers on supporting advanced API solutions to help improve client experiences. Collaboration with multiple teams is key to ensuring smooth integration and dependable functionality for clients. Key responsibilities Partner with internal teams to maintain and improve Kraken’s API offerings Assist clients with API integration, handling technical questions and troubleshooting issues Support projects aimed at increasing customer satisfaction and engagement Location This role is based in Brazil.

Company & CultureEXANTE is a trailblazing wealth tech firm that provides advanced centralized trading solutions and a robust B2B financial infrastructure, creating value through pioneering technology. Our proprietary trading platform allows seamless access to an extensive array of financial instruments, including stocks, ETFs, bonds, futures, and options, all within a single, multi-currency account.As a rapidly growing global enterprise with over 600 skilled professionals from 65 nationalities across 70 locations, we lead the way in the financial sector. Our investment focus is unwavering: we prioritize investing in our most significant asset—our people. Join us in redefining the future of finance.About the RoleThe Client Services Associate serves as the main point of contact for clients, ensuring an outstanding service experience through swift and professional support. This role encompasses managing client inquiries, collaborating with internal teams, and nurturing robust client relationships to foster business growth and retention.

Popmenu is changing how restaurants connect with their guests. The Client Success Specialist plays a key part in this mission by reaching out to restaurant clients and helping them get the most from Popmenu’s platform. This remote role is based in Brazil and blends outreach, relationship building, and support. Role overview This role focuses on proactive communication with restaurant clients. The goal is to help clients understand and use Popmenu’s features, not just their basic functions, but also the value they bring to daily operations. The Client Success Specialist also serves as a resource for account-related questions and helps clients engage more deeply with the platform. What you will do Client outreach and cold calling: Make outbound calls to assigned client segments, including those with low engagement. Drive value and adoption: Explain the benefits of Popmenu’s core and add-on features in clear, practical terms. Track client adoption milestones and follow up to celebrate progress or address any challenges. Support and triage: Handle basic account questions about billing, login, permissions, or feature use. Escalate technical or complex issues to the right internal team and document all interactions in CRM tools. Internal collaboration: Work with onboarding, support, and success teams to ensure clients have a smooth experience. Share client feedback and trends to help shape product, marketing, and retention strategies.

Role Overview Experian seeks a Client Management Analyst II in São Paulo to help strengthen customer relationships and increase client satisfaction. This role works closely with teams across the company to make sure clients receive services and solutions that fit their specific needs.

Join Enviricorporation as an Operational Assistant and be a vital part of our dynamic operations team. In this full-time position, you will support daily operational tasks, ensuring efficiency and productivity across various projects. Your role will involve collaborating with team members to streamline processes and enhance operational effectiveness.

Join our dynamic team as a Lead Operator at Veolia Environnement SA. In this pivotal role, you will oversee daily operations, ensuring efficiency and adherence to safety standards while managing a dedicated team. Your leadership will be key in optimizing processes and achieving operational excellence.