Join avenues1 as an IT Support Specialist, where you will play a critical role in ensuring our technology systems run smoothly. As a part of our dynamic team in São Paulo, you will provide exceptional support to our users, troubleshoot technical issues, and help implement innovative solutions.

Join Swile as a Senior IT Support Specialist and be at the forefront of delivering exceptional IT solutions. In this pivotal role, you will provide advanced technical support to our team, ensuring seamless operations and optimal user experience. Your expertise will be essential in troubleshooting issues, implementing IT strategies, and enhancing our technological infrastructure.

Join Our Team as a Support & Success Specialist!This is a fully remote contract role.We are on the lookout for meticulous and customer-oriented professionals who excel in problem-solving and thrive in dynamic environments. If you are dedicated to delivering exceptional service, ensuring video quality, and fostering collaborative teamwork, we would love to hear from you!Key Responsibilities:Panelist Support & Ticket Management:Oversee and manage incoming support tickets via HubSpot.Act as the main point of contact for panelists, ensuring prompt and professional communication.Troubleshoot issues, escalate complex cases, and guarantee timely resolutions.Document all interactions in HubSpot and identify trends to enhance panelist experience.Video Quality Review & Validation:Evaluate user-submitted video content for clarity, accuracy, and compliance with guidelines.Identify issues such as poor resolution, incomplete recordings, or audio/video misalignment.Ensure submissions meet accessibility and research standards before approval.Log issues in JIRA/Trello and collaborate with UX Operations for resolutions.Process Improvement & Collaboration:Refine video quality standards and support processes.Collaborate with UX researchers and TechOps to ensure seamless operations.Propose automation and self-service enhancements.

We are looking for a dedicated IT Support Specialist (Level 1–2) who is passionate about providing exceptional remote technical assistance to our expanding user base. This position is perfect for those who thrive on solving everyday tech challenges while ensuring a positive customer experience through phone and email communications.Your contributions will be vital in maintaining seamless IT operations by effectively troubleshooting, documenting, and resolving user issues in a timely manner.Key Responsibilities Act as the main point of contact for user inquiries via phone and email. Diagnose and resolve end-user issues related to Microsoft 365 services including Outlook, Teams, OneDrive/SharePoint, and assist with password resets and mailbox updates. Provide technical support for Windows 10/11 devices, applications, user profiles, and printers. Aid in remote access issues and conduct basic network troubleshooting (DNS, DHCP, WiFi, VPN). Set up and configure devices for new users (laptops, workstations, peripherals). Keep detailed records of troubleshooting steps, resolutions, and updates in the ticketing system. Escalate complex issues to senior technicians with comprehensive documentation. Adhere to standard operating procedures (SOPs) and service workflows to achieve response and resolution targets. Maintain proactive communication with users regarding ticket status, timelines, and next steps.Qualifications 1–3 years of experience in IT support, preferably in a multi-client or Managed Service Provider (MSP) setting. Proven expertise in troubleshooting Windows 10/11 environments. Familiarity with supporting Microsoft 365 platforms (Outlook, Teams, OneDrive/SharePoint, and basic MFA). Understanding of basic networking principles (IP addressing, DNS, DHCP, gateways, WiFi, VPN). Excellent verbal communication skills and strong phone presence. Proficient written English skills for effective documentation and ticket updates. Capacity to manage multiple tickets, prioritize tasks, and ensure follow-through to resolution. Customer-centric mindset with a professional and approachable demeanor. Detail-oriented nature with strong documentation practices. Ability to work independently while adhering to structured processes.Schedule & AvailabilityThis position requires availability from Monday to Friday, 8:00 AM – 4:00 PM Eastern Time (US & Canada).Benefits Fully remote work environment. Long-term stable collaboration. Clearly defined responsibilities and structured workflows. Comprehensive training and onboarding support. Opportunity to collaborate with international teams. Exposure to advanced tools and professional practices. Supportive and cooperative work culture. Opportunities for skill enhancement and career advancement.Important Information Before Applying:At Freelance Latin America, we are eager to connect you with rewarding remote opportunities.

Role overview The Junior Support Specialist at NielsenIQ acts as the first point of contact for client support in Cotia. This position handles client questions and works to resolve issues related to the company’s products and services. Collaboration with internal teams is a regular part of the job, with a focus on addressing client needs and suggesting improvements to support processes. What you will do Respond to client inquiries and provide timely assistance Troubleshoot and resolve product or service issues Collaborate with other teams to address and follow up on client requests Contribute ideas for improving support procedures Location This position is based in Cotia.

Role overview The Junior Support Specialist at NielsenIQ in Cotia acts as the first point of contact for clients. This position centers on addressing client questions, resolving issues, and supporting ongoing relationships. The role plays a key part in maintaining client satisfaction and ensuring their needs are met promptly. What you will do Respond to client inquiries as the initial contact Offer solutions to client challenges as they arise Deliver attentive service to support client satisfaction Assist in building and sustaining positive relationships with clients Requirements Clear communication skills Ability to approach problems with a solution-oriented mindset Strong customer service orientation

Position OverviewWe are seeking an IT End-User Support Specialist who will deliver comprehensive support for end-user computing solutions. The candidate will also be responsible for field service and support of our IT network infrastructure.This role requires collaboration with various cross-functional teams and will act as a liaison between global IT and local business team members on-site.

As a Service Support Specialist at evolution, you will play a pivotal role in our studio's operations, ensuring a seamless gaming experience by swiftly identifying and resolving incidents in real-time as well as operational discrepancies. This role requires quick thinking, exceptional communication skills, and a proactive approach to problem-solving in a fast-paced environment. Key Responsibilities:Detect and rectify all operational irregularities caused by software issues or other factors.Identify and address real-time incidents related to all operational components, including hardware, software, and network connectivity.Monitor critical application functions and infrastructure components using available monitoring tools; analyze, log, and escalate alerts as necessary.Document all events related to critical incidents in internal systems and generate incident reports.Manage unforeseen situations that may arise during your shift, ensuring the timely delivery of all products.Perform administrative tasks such as scheduling, report writing, and organizing daily processes in accordance with internal policies and procedures.

Role overview The Junior Support Specialist at NielsenIQ in Cotia helps clients by addressing technical questions and concerns. The position centers on delivering dependable support and making sure client issues are resolved effectively. Strong communication and a problem-solving mindset are key for this role. What you will do Reply to support requests and client questions Troubleshoot technical issues as they come up Work through problems and follow up to ensure resolution Share solutions and updates with clients in a clear, supportive way

Join Our Team - IT End User Support Specialist (PJ) Employment Type: Pessoa Jurídica (PJ) Salary: R$ 4.000,00 monthly Work Location: The selected candidate will be required to work for 3 days in São Paulo: Alameda Ministro Rocha Azevedo, 38, and for 2 days in Suzano: Avenida Jorge Bel Maluf, 2163. Working Hours: Monday to Friday, during business hours. Job Overview:We are seeking a proactive and organized professional to take on the role of IT End User Support Specialist Level 1/2. This position acts as the first point of contact for technical assistance, providing on-site support to users and local infrastructure. Key Responsibilities:Deliver comprehensive Level 1 and Level 2 support for all end-user computing systems, including mobile devices, computers, peripherals (monitors, headsets, docking stations), and printers.Support conference room equipment, digital signage, TVs, and other miscellaneous technology.Monitor open IT incidents and support requests, collaborating with IT engineering and operations teams to resolve issues related to IT services.Track and manage IT assets deployed at the locations you support.Provide field service and support for IT projects involving end-user computing and network infrastructure.Coordinate with IT project teams to ensure essential facility utilities such as Power, HVAC, Fiber, and Copper cabling are maintained.Qualifications:Possess A+ certification or equivalent foundational knowledge of computing hardware and operating systems.At least three years of experience in IT end-user support, preferably in a manufacturing setting.Solid understanding of Windows operating systems, specifically Windows 10, Windows Server 2019, and 2022.Familiar with MS O365 applications, both web-based and locally installed.Experience in mobile device support, including enrollment and configuration through Intune for iOS and Android devices.

Join our dynamic team as a Web Development Manager where you will take the helm as the chief developer and technical expert for all web development initiatives. This pivotal role positions you at the heart of our digital landscape, where you will design scalable solutions, craft high-quality code, define technical strategies, and mentor a talented group of developers to create exceptional digital experiences.If you have a passion for developing consumer-centric digital products that transcend mere transactions and redefine brand interaction, this role is tailored for you.Key ResponsibilitiesTechnical Leadership & DevelopmentSteer all development activities across web platforms, including Shopify, custom applications, integrations, and internal tools.Design, code, and assess technical solutions to ensure they meet quality, scalability, and reliability standards.Act as the primary technical authority for developers, providing expert advice, troubleshooting, and mentorship.Oversee the technical architecture of our entire web ecosystem, ensuring systems are efficient, maintainable, and aligned with business objectives.Team Management & Process ExcellenceLead, mentor, and motivate a team of developers, establishing clear expectations and ensuring compliance with best practices.Enhance development workflows, version control, testing frameworks, and deployment methodologies.Direct sprint planning, technical scoping, backlog prioritization, and code review processes.Cross-Functional CollaborationCollaborate with eCommerce, Marketing, Creative, Operations, and IT teams to convert business requirements into effective technical solutions.Simplify complex technical concepts for non-technical stakeholders in a clear and actionable manner.Systems & Performance ManagementOversee website performance, security, and reliability across all environments and platforms.Ensure compliance with PCI, GDPR/CCPA, and implement robust security protocols.Maintain accurate technical documentation for systems, architecture, and processes.Innovation & Continuous ImprovementStay ahead of web development trends, emerging technologies, and best practices.Promote and implement improvements that enhance performance, efficiency, and innovation.

Join Our Customer Success Team at TRACTIANAt TRACTIAN, our Customer Success team plays a pivotal role in driving customer lifetime value, enhancing retention, and fostering growth. We prioritize strengthening our relationships with current accounts while exploring opportunities for expansion through cross-selling our diverse range of products. Our esteemed Enterprise clientele includes renowned Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo. Every team member directly influences the success of our clients, and in this role, you'll engage with customers to identify their needs and contribute to innovative solutions that enhance their maintenance operations.Key ResponsibilitiesAs a Technical Support Automation Specialist, you will act as the crucial link between our technical support and automation engineering teams. In this role, you will provide high-level technical support to our clients, ensuring seamless integration of our monitoring solutions within industrial settings. Your responsibilities will encompass validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and monitoring system performance. Additionally, you will serve as a technical authority during both implementation and post-implementation stages, offering support for both on-site and remote operations.

Position Overview:As a Technical Support Specialist at Okendo, you will be instrumental in providing exceptional support and seamless integration of our innovative platform for Shopify brands. This role includes onboarding merchants, which necessitates front-end development skills on Shopify storefronts using HTML/Liquid, CSS, and JavaScript. You will be tasked with installing Okendo widgets, customizing features, and troubleshooting front-end issues. Your collaboration with team members, adherence to best coding practices, and contributions to documentation will be vital to your success in this position.Key Responsibilities:Technical Assistance:- Deliver prompt and effective support via chat and email to merchants during onboarding, after installation, and throughout ongoing maintenance.- Execute onboarding tasks for merchants, which involve front-end development on Shopify storefronts (HTML/Liquid, CSS, JavaScript).- Install and configure Okendo widgets on storefronts, including SEO enhancements and app integrations.- Carry out post-installation support and maintenance tasks for merchants.- Customize Okendo’s widgets, implement additional features, and resolve front-end bugs.- Adhere to Okendo's coding guidelines to ensure high-quality deliverables.- Maintain excellence in work quality for yourself and your colleagues.- Actively seek Okendo app reviews from satisfied clients.Team Collaboration:- Support fellow team members with inquiries and tasks when necessary.- Help maintain internal technical documentation.- Escalate issues to the appropriate teams as required.Product Insights and Market Awareness:- Work with the development team to relay customer feedback and recommend potential product improvements.- Stay updated on industry trends, best practices, and new technologies to offer innovative support to merchants.Cross-Departmental Support:- Engage in cross-functional projects aimed at enhancing customer experience and support efficiency.- Collaborate with sales and marketing teams to assist in technical aspects of pre-sales activities, including consultations and product demos.Empowering Okendo Merchants:- Actively participate in Okendo forums, webinars, and other channels to address common merchant queries, share insights and best practices, and foster a culture of trust and excellence.

Join Braze as a Technical Support Specialist and become part of our dynamic team dedicated to ensuring customer satisfaction through exceptional support. You will play a vital role in resolving technical issues, providing solutions, and enhancing the overall user experience of our innovative platform. This position requires strong problem-solving skills, attention to detail, and the ability to communicate effectively with both technical and non-technical users.

Join the Customer Team at TRACTIANAt TRACTIAN, our Customer team plays a vital role in driving lifetime value, retention, and expansion. We are dedicated to enhancing our existing customer relationships, cross-selling diverse products, and fostering stronger ties with our valued accounts. Our clientele includes prestigious Fortune 500 companies like Hyundai, Bosch, Unilever, Suzano, and PepsiCo. Each member of our team significantly impacts our clients' success. As part of this dynamic team, you will engage with clients to identify their needs and facilitate the implementation of solutions that enhance their maintenance processes.Key ResponsibilitiesAs a Technical Support Maintenance Specialist at TRACTIAN, you will deliver expert technical support to our clients, focusing on resolving intricate engineering challenges while ensuring optimal utilization of our software and hardware solutions. You will build robust client relationships, conduct analyses of mechanical, electrical, and operational systems, interpret technical schematics, and proactively explore opportunities for enhancements to streamline client operations.

Join our dynamic IT Support team at Expeditors, where you will be the frontline of technical assistance for our operations. In this role, you will troubleshoot hardware and software issues, provide support for network connectivity, and ensure that our information systems run smoothly to meet the needs of our clients.

This fully remote position supports a B2B Voice AI solutions provider known for helping organizations automate business processes and improve customer interactions. The company focuses on areas like lead management and appointment scheduling, aiming to streamline operations for its clients. Role overview The eCommerce Customer Support & Sales Specialist role combines customer service with sales responsibilities. The team manages a high volume of inquiries and support tickets, while also seeking opportunities to generate revenue through upselling and B2B outreach. Success in this position depends on quick problem-solving, clear communication, and building customer loyalty that leads to sales growth. Key responsibilities Respond to customer inquiries via email, chat, and support tickets with empathy and professionalism. Handle a large number of support requests accurately and efficiently. Analyze and resolve customer issues, escalating when necessary. Document all interactions thoroughly in the support system. Build strong relationships with customers through personalized, brand-aligned support. Sales and revenue growth Identify and act on upselling or cross-selling opportunities during support interactions. Re-engage existing customers to encourage repeat business, including post-delivery follow-ups. Follow up with leads and prospects to improve conversion rates. Support and gradually lead B2B outreach, targeting schools, organizations, and bulk buyers. Present products or offers with clear, persuasive sales communication. Administrative and operational support Maintain accurate records in CRM and support tools such as ticketing systems, Klaviyo, and Postscript. Track customer interactions, sales activities, and follow-ups in an organized manner. Follow internal processes and workflows to ensure compliance. Identify trends in customer questions and provide feedback to improve processes. Requirements Minimum 2 years of experience in customer service with a strong emphasis on sales. Excellent communication and interpersonal skills. Proactive and solution-oriented mindset. Ability to remain professional under pressure. Familiarity with CRM software and support tools is a plus.

Join our dynamic team at Zipdev as a Senior Web Developer, where you'll take the lead in crafting high-quality, performance-driven, and conversion-focused marketing websites. This role is perfect for a hands-on developer who excels in solving technical challenges, collaborating across teams, and adhering to modern web development standards. You will work closely with design, product, marketing, and data teams to create fast, accessible, and SEO-optimized web experiences, while also contributing to technical standards and mentoring junior developers.Key ResponsibilitiesDevelopment & ImplementationDesign and develop responsive, accessible, and high-performance marketing websites utilizing modern frameworks.Create and manage reusable component libraries aligned with design systems.Apply SSR/SSG strategies to enhance performance and SEO outcomes.Integrate headless CMS platforms within scalable, component-based architectures.Write clean, testable, and well-documented code in accordance with best practices.Troubleshoot and resolve production issues, actively participating in incident response.Performance & QualityOptimize websites for Core Web Vitals and overall performance metrics.Implement analytics, tracking, A/B testing, and personalization features.Ensure compliance with accessibility standards (WCAG 2.2 AA) and cross-browser/device compatibility.Maintain unit, integration, and end-to-end testing protocols.Support Conversion Rate Optimization (CRO) and experimentation initiatives.Technical CollaborationEngage in code reviews and guide junior developers.Collaborate with UX/UI designers for accurate implementations.Partner with marketing teams to fulfill technical SEO specifications.Coordinate with analytics teams on tracking and instrumentation.Contribute to documentation, coding standards, and architectural decisions.

Join our dynamic team at Monks as a Junior IT Office Support Specialist! If you have a passion for technology and providing exceptional support to your colleagues, we want to hear from you. In this role, you will be responsible for assisting with IT-related inquiries, troubleshooting technical issues, and ensuring the smooth operation of our office technology.