Customer Advocacy and Engagement Manager

absorblms is hiring a Customer Advocacy and Engagement Manager to lead programs that deepen customer relationships and highlight real customer experiences. This position is fully remote and open to applicants based anywhere in Canada. Main responsibilities Create and launch initiatives to engage customers, including online communities, webinars, events, and …

As an Engagement Manager II at Braze, you will play a crucial role in driving client success and satisfaction. You will collaborate with cross-functional teams to deliver exceptional service and ensure that our clients are maximizing the value of their Braze investment. Your ability to build strong relationships and provide strategic insights will be key to your success.

Role Overview Replicant is hiring an Engagement Manager based in Canada. This role centers on building strong client relationships and supporting clients as they use Replicant’s solutions. The Engagement Manager works closely with clients to understand their goals and ensures they see real value from the partnership. What You Will Do Manage day-to-day client relationships and act as a primary point of contact. Listen to client needs and help shape solutions that fit their objectives. Work with internal teams to deliver consistent, high-quality service and support. Communicate regularly with clients to track progress and address issues. Help clients maximize the benefits of Replicant’s offerings.

MaintainX is the world's leading platform for asset management and work intelligence tailored for industrial and frontline environments. We offer a modern IoT tool powered by cloud computing, ensuring reliability, safety, and optimal operations for physical equipment and facilities. With over 12,000 clients, including renowned names like Duracell, Univar Solutions Inc, Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, MaintainX drives operational excellence across diverse industries. Recently, we secured a Series D funding round of $150 million, bringing our total funding to $254 million and valuing the company at $2.5 billion. The Engagement Manager serves as the primary liaison between MaintainX's sales and service delivery teams, ensuring that enterprise clients fully comprehend the implementation and integration process. This role is crucial in laying the groundwork for a successful partnership by clearly communicating MaintainX's approach, methodologies, and timelines while building trust in the quality and reliability of our services. From the initial client interaction through to project completion, the Engagement Manager ensures that expectations are aligned, risks are anticipated and mitigated, and that clients experience a seamless and transparent journey from contract signing to implementation. Main Responsibilities The Engagement Manager collaborates with the sales team during the pre-selection process to represent MaintainX's professional services organization and explain our client integration methodology. They participate in discovery sessions with clients to understand their business needs and utilize this information to propose clear, realistic implementation plans that reflect MaintainX's structured approach toward success. Once the client is committed to moving forward, the Engagement Manager leads the transition from sales to implementation, ensuring all stakeholders comprehend the project scope, timelines, and responsibilities.

Join our dynamic team as a Customer Engagement Representative at Forward Financing, where your skills in communication and customer service will shine! In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to enhance their experience with our financing solutions.Your responsibilities will include addressing customer inquiries, managing account-related issues, and ensuring a seamless experience for our clients. We are looking for individuals who are passionate about helping others and thrive in a fast-paced, remote environment.

Join Braze as an Engagement Manager II, where you will play a pivotal role in enhancing customer engagement through strategic initiatives. In this role, you will collaborate closely with cross-functional teams to deliver exceptional customer experiences and drive impactful outcomes for our clients. Your expertise will help shape the future of customer engagement, ensuring that our clients maximize the value of the Braze platform.

Position Title: Regional Engagement Coordinator for Québec (Rural)Reporting to: Community Engagement and Program Development Manager at The Climate Reality Project CanadaWorkplace: Remote work; candidates must reside in rural Québec, outside of Montreal.Start Date: As soon as possible.Contract Length: Until March 31, 2022, with the possibility of annual renewal.Schedule: 15 hours per week (Monday – Thursday), generally between 9:00 AM and 6:00 PM. Flexibility may be required for communications with stakeholders in different time zones.Compensation: Salary based on experience.Application Deadline: April 30, 2021. What We’re Looking ForThe Climate Reality Project Canada seeks to strengthen community engagement in four primary regions: Eastern Canada, Northern Canada, the Prairies, and Québec (outside of Montreal). To accomplish this, we will hire four Regional Engagement Coordinators, each responsible for cultivating local expertise and support for Lead Mentors, Climate Reality Leaders, Regional Organizers, and Hub members. These representatives will leverage their understanding of the regional landscape and their connections to local climate advocacy networks to foster significant relationships and partnerships. They will recruit participants for Leadership Corps training, support Climate Reality Leaders with their advocacy efforts, and empower local initiatives through our Community Climate Hub program. These Coordinators will also facilitate collaboration across various programs of CRPC, including the Leadership Corps, Campus Corps, and Community Climate Hub initiatives, while connecting with relevant organizations in the area. Who You AreYou are deeply passionate about the Climate Reality Project's mission to empower citizens and grassroots movements through a distributed engagement model. You possess a strong foundation in climate science and community engagement, enjoying both strategic development and hands-on advocacy. You are well-connected within the regional network of climate and community advocates and are committed to addressing the climate crisis through meaningful citizen engagement and multi-stakeholder collaboration. Your dedication to diversity and inclusion is evident in your passion for social and environmental justice, and you thrive in an intercultural work environment. You are a natural convener and consensus-builder with meticulous organizational skills.

Position Title: Regional Engagement Coordinator for Northern CanadaReporting to: Community Engagement and Program Development Manager at Climate Reality Project CanadaWorkplace: Remote position. Candidates must reside in Northern Canada (Yukon, Northwest Territories, or Nunavut) for the foreseeable future.Start Date: As soon as possibleContract Length: Until March 31, 2022, with the potential for annual renewal.Schedule: Part-time, 15 hours per week (Monday – Thursday), typically from 9:00 AM to 6:00 PM, with flexibility to accommodate communications across different time zones.Compensation: Salary based on experience.Application Deadline: April 30, 2021 The Climate Reality Project Canada is on a mission to strengthen its community engagement initiatives across four pivotal regions: Eastern Canada, Northern Canada, the Prairies, and Québec (excluding Montreal). To facilitate this, we are seeking four new Regional Engagement Coordinators who will provide local expertise and support to Lead Mentors, Climate Reality Leaders, Regional Organizers, and Hub members. These representatives will possess an intimate understanding of local contexts and will have established connections within the regional network of climate and community advocates. With their help, CRPC aims to foster meaningful partnerships with key stakeholders, expand participation in Leadership Corps training, assist Climate Reality Leaders in their activities, and empower local advocacy through the Community Climate Hub program. The Regional Engagement Coordinators will also promote collaboration across CRPC programs, including the Leadership Corps, Campus Corps, and Community Climate Hub initiatives.

Join Shakudo as a Senior Engagement Manager and lead the charge in shaping our client relationships and project delivery. In this pivotal role, you will leverage your expertise to foster engagement, drive strategic initiatives, and deliver outstanding results that exceed client expectations. As a Senior Engagement Manager, you will work closely with cross-functional teams to ensure a seamless integration of services and solutions tailored to our clients' needs. Your ability to communicate effectively and manage stakeholder expectations will be crucial to your success in this role.

Forward Financing is seeking a Senior Customer Engagement Representative to join its remote team in Ontario. This position centers on building strong relationships with clients and ensuring their needs are met through attentive service. Role overview This role focuses on supporting customers throughout their journey with Forward Financing. The Senior Customer Engagement Representative works to understand client needs, address concerns, and help deliver solutions that fit each situation. What you will do Drive customer satisfaction by responding to inquiries and resolving issues promptly Foster long-term relationships with clients through clear and consistent communication Help ensure Forward Financing’s solutions align with client goals and expectations Location This is a remote position open to candidates based in Ontario.

Discover a fulfilling career at Long View, where we empower you to live life to the fullest. At Long View, we are not just a prominent IT provider in North America; we also take pride in fostering a vibrant culture that emphasizes collaboration, innovation, and inclusivity. Our core values - Integrity, Competence, Value, and Fun - are deeply embedded in our workplace ethos. A recent survey revealed that 90% of our team members regard Long View as a great workplace!Are you an expert in Dynamics 365 Customer Engagement? We are in search of a skilled and personable Dynamics 365 Customer Engagement Solution Architect to join our Data & Dynamics team in our Toronto, Vancouver, Edmonton, or Calgary location. Your profound expertise in Dynamics 365 Customer Engagement and Microsoft cloud solutions will enable you to analyze client needs effectively. Utilizing your business and technical consulting skills, you will devise and implement robust solutions that address business challenges. Collaborating closely with Account Managers, Business Development Managers, and Leadership Teams, you will provide strategic solution guidance and pricing.

Semperis has earned recognition from Inc. 5000, DUNS 100, and multiple Inc. Best Workplace awards. The company emphasizes purpose, growth, and a healthy work-life balance, aiming to create a workplace where people feel valued and empowered. Role overview The Services Engagement Manager oversees all phases of Professional Services projects at Semperis. This position manages engagement logistics, clarifies requirements for both clients and consultants, and ensures that project goals, objectives, and scope are clearly understood by everyone involved. What you will do Risk management: Identify, assess, and address project risks, developing contingency plans when necessary. Budget management: Prepare project hour and cost estimates, monitor budgets, and collaborate with Finance to support accurate revenue forecasting. Task assignment: Assign responsibilities to team members and set clear expectations for each role. Project planning and monitoring: Track progress, identify issues early, and take corrective actions to keep delivery on schedule and within budget. Quality assurance: Ensure all deliverables meet quality standards and that every task is completed as required. Communication: Maintain strong engagement with clients, team members, and stakeholders to align project goals with business objectives and manage expectations. PSA management: Use the Semperis PSA toolset to build and manage projects, and contribute to improving workflows, financial forecasting, and reporting methods. Location This role is based in Toronto.

Menlo Security is on a mission to empower secure connections, communications, and collaborations. The recent challenges posed by COVID-19 have amplified the importance of our mission as we cater to a diverse clientele, including Fortune 500 companies, nine out of the ten largest global banks, and the Department of Defense.As we evolve from a workforce of 400 to the next stage of our growth, we are on the lookout for passionate individuals who embody empathy and agility. The ideal candidate will be ethical, highly organized, and driven by a completion-oriented mindset. They should be service-focused and open to feedback, while also possessing the confidence to provide insights and guidance.Backed by top-tier investors such as Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures, Menlo Security is well-positioned for significant growth.Position OverviewWe are seeking a dynamic Senior Customer Marketing Manager who will play a pivotal role at the intersection of AI security, data security, and browser security. This position is crucial as we leverage our strong base of satisfied customers whose testimonials are integral to our mission.In this role, you won't just manage programs; you will architect strategies that highlight customer success, directly impacting our expansion in a highly competitive landscape. Trust among cybersecurity buyers is paramount, making the promotion of our successful clients a key growth strategy. You will lead our global customer advocacy and reference programs, facilitating Customer Advisory Boards (CABs) and creating compelling case studies and engaging digital content that fuel our marketing and sales initiatives.This is a critical position where you will own strategic initiatives, build programs, and cultivate relationships, ensuring our customers become our strongest advocates against sophisticated threats. If you excel in ambition, strategic oversight, and proactive execution, merging high-level program management with a deep understanding of customer needs, we want you on our team.

Why Join NeuraFlash, Part of Accenture?At NeuraFlash, a proud part of Accenture, we are at the forefront of transforming business through innovative AI solutions and cutting-edge technologies like Agentforce. As a recognized leader in the realms of AI, Amazon, and Salesforce, we design intelligent solutions that integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more. Our aim is to revolutionize workflows, enhance customer experiences, and achieve measurable results. With advancements in conversational AI and predictive analytics, we empower organizations to thrive in a continuously evolving digital landscape with bespoke strategies.We take pride in leading the way in the generative AI and AI agent landscape. Salesforce’s Agentforce was launched with NeuraFlash as the sole partner for the private beta prior to its debut. Since then, we have proudly earned the title of Salesforce’s #1 partner for Agentforce, solidifying our pioneering status in this transformative field.Join the NeuraFlash journey and contribute to shaping the next era of AI-powered transformation. You will collaborate with innovative experts who are passionate about breaking new ground and harnessing technologies like Agentforce to create meaningful customer outcomes. Whether you're developing advanced AI-driven bots, optimizing business operations, or creating solutions with the latest generative AI advancements, your contributions will drive significant innovation. If you are eager to leave your mark in the AI domain, NeuraFlash, part of Accenture, is your destination.As an Engagement Manager, Your Opportunities Include:Taking ownership of customer relationships within the NeuraFlash portfolio, ensuring flawless project execution for clients.Providing leadership to project teams to guarantee successful outcomes, including serving as an escalation point and ensuring compliance and quality standards are met.Acting as a thought leader, guiding clients towards achieving their goals, while consistently pinpointing areas for further transformation.Engaging in customer sales cycles, building rapport with prospects, and collaborating with the Sales team to develop strategies for account growth and expansion.Facilitating seamless transitions for customers from the sales phase to project initiation, including SOW reviews and defining project roles and responsibilities.

Join our dynamic team at Crossmark as a Product Demonstrator. In this exciting role, you will be responsible for showcasing our innovative products to potential customers, engaging them with compelling demonstrations and answering their questions. Your passion for our products and customer service will help drive sales and enhance brand loyalty.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

About the Role Cohere is looking for a Customer Marketing Manager based in Toronto. This role focuses on building and executing marketing campaigns that strengthen customer loyalty and satisfaction. The position works closely with teams across the company to understand customer behaviors and preferences, making sure marketing efforts connect with the right audience. What You Will Do Develop and launch marketing campaigns aimed at engaging and retaining customers Create marketing materials that speak to customer needs and interests Manage communication channels used to reach customers Analyze customer data to track and report on the impact of marketing initiatives Collaborate with colleagues in other departments to align strategies and share insights Location This position is based in Toronto.

At Grafana Labs, we pride ourselves on being a remote-first, open-source innovator with over 20 million users globally. Our flagship visualization tool, Grafana, is utilized to monitor a diverse array of data, from environmental changes to everyday applications, showcased in high-profile events such as NASA launches, and renowned venues like Wimbledon and the Tour de France. We empower over 3,000 organizations, including industry giants like Bloomberg, JPMorgan Chase, and eBay, to refine their observability strategies using our Grafana LGTM Stack, available through Grafana Cloud or self-managed via Grafana Enterprise Stack, both of which feature scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).As we accelerate our growth, we remain committed to our core values: a robust open-source legacy, a collaborative global culture, and a dedication to impactful work. Our teams flourish in an environment driven by innovation, transparency, autonomy, and mutual trust.If this role resonates with you, we encourage you to apply, regardless of whether you meet every requirement. This could be a defining moment in your career.Staff Developer Advocacy Engineer | Canada | RemoteThis is a fully remote position open to candidates based in Canada.The Opportunity:We are in search of a software engineer embedded in Developer Advocacy to contribute to the development of the Interactive Learning Plugin: a unique, open-source learning experience integrated within Grafana that empowers users to improve their skills without interrupting their workflow. You will be responsible for delivering real product code that has a significant impact on both Grafana Cloud and Grafana OSS.The ideal candidate is someone who moves quickly with sound judgment, is enthusiastic about AI-assisted development in open source, and aims to establish a platform that enables anyone to contribute high-quality learning content, not just engineers.Your main focus will be the open-source Interactive Learning Plugin: https://github.com/grafana/grafana-pathfinder-app and its associated content: https://github.com/grafana/interactive-tutorials.

About RootlyAt Rootly, we are dedicated to revolutionizing how organizations handle incidents, ensuring that businesses can maintain reliability even when challenges arise. Our cutting-edge incident management platform empowers companies worldwide to swiftly and effectively resolve incidents, propelling us to carve out a groundbreaking segment valued at over a billion dollars. We are seeking exceptional talent to join us on this ambitious journey.Our clientele includes some of the fastest-growing companies globally, such as NVIDIA, Figma, Canva, Tripadvisor, and Squarespace. They trust Rootly for their critical incident management needs and appreciate our user-friendly, enterprise-ready platform and unique partnership approach. Experience firsthand why our customers have rated us 5 stars on G2.Our investors, including prestigious funds from Y Combinator and influential operators from Dropbox and GitHub, support our vision. We prioritize transparency in our culture, conducting monthly financial reviews as a team to keep everyone informed about our business's health. We also share our developments in our weekly changelog.About the RoleWe are looking for a passionate and experienced Customer Success Manager who is committed to guiding our customers through their journey with Rootly. In this pivotal role, you will ensure that our customers maximize their value from our services and products as we expand our offerings.

Role Overview Valsoft Corporation is hiring a Founding Customer Success Manager in Montreal, Quebec. This person will help define how we engage with customers, focusing on building strong relationships and making sure clients get the most from our products and services. The role is central to shaping how customers experience Valsoft from the start.