Join oxio as a Junior Mobile Core Support Engineer, where you'll become an integral part of our dynamic telecom team. This hands-on role involves collaborating with our core engineering team and customer support groups to monitor, troubleshoot, and escalate real-time core network issues that may impact our customers.In this position, you'll have the opportunity to work alongside seasoned professionals in the telecom field, gaining invaluable knowledge about mobile telecom networks. Your primary focus will be on maintaining and enhancing oxio’s network, providing technical support, and conducting fault investigations to ensure our telecom network operates at peak performance while adhering to agreed KPIs and SLAs.Key Responsibilities:Technical DutiesDemonstrate a strong understanding of Mobile Networks including 2G, 3G, 4G, and 5G technologies.Analyze and troubleshoot complex issues by examining end-to-end call traces across multiple protocols and interfaces such as MAP, TCAP, RANAP, DIAMETER, SIP, and others.Resolve international roaming issues reported by subscribers for both voice and data services.Collaborate with global mobile operator engineers to conduct live tests and analyze root causes of issues.Create on-demand dashboards to monitor specific metrics or validate service restoration post-failure.Provide technical support to NOC engineers for issue analysis and resolution.Act as a liaison with Mobile Network Operators (MNOs) on behalf of the telecom team.Management ResponsibilitiesRespond promptly to Level 3 telecom incidents, including NOC hotline calls and emails.Perform L3-level troubleshooting and either resolve or escalate telecom issues.Develop KPIs and metrics to monitor key aspects of mobile network performance.Create training materials focusing on signaling, troubleshooting, and best practices.Coordinate fault rectification efforts with other operators and service providers.

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Narvar is seeking a Senior Technical Support Engineer to join the team remotely in Canada. This position acts as a key resource for both customers and internal teams, handling advanced technical challenges and serving as the main escalation point for complex or high-priority issues. Role overview This role works closely with Sales, Implementation, Engineering, and Logistics teams. The focus is on resolving technical problems for high-value customers, improving support processes, and collaborating on projects that impact company success. Strong analytical skills and a drive to enhance workflows are important for this position. What you will do Diagnose and resolve complex, high-priority technical issues from customers, aiming for prompt solutions and strong satisfaction. Perform root cause analysis on recurring problems and help implement strategies to prevent them. Keep ticket queues productive and minimize backlog. Manage and prioritize incidents and service requests using internal tools, ensuring service level agreements (SLAs) are met. Act as the primary escalation point for critical issues, including joining customer calls when necessary. Participate in an on-call rotation, which includes some weekends, to handle incidents, alerts, and monitoring. Collaborate with teams across the company to resolve urgent customer issues and contribute to ongoing process improvements. Additional responsibilities Mentor and support junior support engineers, encouraging collaboration and knowledge sharing. Work with engineering and product management to address customer needs and relay feedback. Use data to identify opportunities for improving support processes and tools. Lead or participate in projects that enhance support services, product features, or customer experience. Create and update technical documentation, such as knowledge base articles, troubleshooting guides, and best practices. Stay up to date with Narvar’s products, services, technologies, and industry trends. Requirements 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting.

Join Segula Technologies as a Technical Support Engineer - Automotive, where you will play a crucial role in providing exceptional technical support for automotive technologies. You will be responsible for troubleshooting complex automotive systems, assisting clients in resolving issues, and ensuring customer satisfaction.Your expertise will contribute to the development and enhancement of automotive technologies, making a significant impact in the industry.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

Join a Dynamic Workplace with...Flexible Work Environment Retirement Savings Matching Plan (RRSP). Secure your future together with us! Personal Spending Account Enjoy up to $500 for expenses related to your physical, mental, or financial health (in addition to your Health Care Spending Account) 17 Paid Days Off (plus 13 Personal Days) Includes an extra day off for your birthday month - a special gift from us!A Commitment to Inclusion and Diversity through our IDEAS Team We believe in inclusivity and are dedicated to fostering a diverse workplace! INTERESTED? LET'S CONNECT! Learn more about us here! (Spoiler: We proudly host The Weather Network) WHY WE WANT YOU ON OUR TEAM... As a high-impact, senior engineering professional, you will play a pivotal role in shaping the mobile experience for millions of users globally. In the position of React Native Technical Lead, you will be responsible for designing, architecting, and implementing critical features for Canada and Spain’s top-rated weather applications: The Weather Network, Météo Média, and ElTiempo.

aviso is hiring an Application Support Analyst for the technology team in Vancouver, British Columbia. This role centers on supporting business applications and ensuring users have a positive experience. Key responsibilities Support both internal and external users of business applications Work with cross-functional teams to troubleshoot and resolve technical issues Monitor how applications perform and respond quickly to incidents Share feedback and ideas to help improve application processes What helps in this role Strong attention to detail and good organizational skills Comfort with technology and a focus on supporting users Interest in solving problems and collaborating with others Ability to adapt and stay organized in a fast-paced environment

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Join Vention as an Application Engineering Specialist in Montréal! In this pivotal role, you will leverage your technical expertise to assist clients in effectively utilizing our innovative engineering solutions. You'll be responsible for providing exceptional support, guiding users through complex applications, and enhancing their experience with our products.This position requires a passion for technology and a commitment to customer satisfaction. You will work closely with cross-functional teams to ensure seamless integration and implementation of our engineering tools.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

BitGo builds infrastructure for digital asset custody, wallets, staking, trading, financing, and settlement. The company has focused on secure asset management since 2013, serving institutions and millions of retail investors worldwide. BitGo is recognized for handling a substantial share of Bitcoin network transactions and is known as the largest independent provider of digital asset custody and staking services. Learn more at www.bitgo.com. Role overview This full-time Frontend and Mobile Software Engineer position is based in Toronto, Ontario, Canada. Regular in-person work at the Toronto office is expected to encourage collaboration and support new ideas. What you will do Develop and enhance cross-platform mobile applications for BitGo’s products and services. Use React or React Native to deliver features that improve the user experience. Work closely with engineers and teams to create solutions for both institutional and retail users. Requirements Strong experience with React or React Native. Comfortable working onsite in Toronto as part of a collaborative team.

Join our team at Nova Bus as a Technical Sales Support Engineer and make a significant impact in the electrification of transportation!In this dynamic role, you will provide essential technical support to our sales team, focusing on bids, contracts, and proposals. You will serve as a technical expert in analyzing requirements, configuring products, and evaluating necessary new developments. Additionally, you will be responsible for creating and delivering technical documentation to clients.Your Responsibilities:Conduct technical analyses of tender calls, highlighting areas for product development and securing required approvals to respond effectively.Maintain an updated product introduction matrix, reflecting commitments made during submissions.Configure products to meet client specifications and assess associated costs.Communicate product innovations and changes to the sales and marketing teams through training sessions and presentations.Represent the technical aspect of our products at various industry associations.Gather information on technical innovations to prepare tailored presentations for diverse audiences (internal, external, various topics).What We Offer:An exceptional opportunity to be part of a high-profile project.Competitive salary and benefits package.Generous vacation policy.A globally recognized company known for the quality of its products.A forward-thinking and innovative team.And much more!

About RootlyAt Rootly, we are dedicated to being the premier solution for organizations facing challenges, enabling every entity to enhance its reliability. Our industry-leading incident management platform empowers companies globally to swiftly resolve incidents with consistency. We are not just transforming an industry; we are establishing a whole new multi-billion dollar segment, and we need exceptional talent to help us reach this ambitious goal.Our customers love Rootly. Leading companies like NVIDIA, Figma, Canva, Tripadvisor, Squarespace, and others rely on us for their critical incident management processes. They appreciate our user-friendly enterprise-ready platform and unique partnership model. Discover why our clients have rated us 5 stars on G2.Our investors also believe in Rootly. We are supported by some of the most prestigious funds worldwide, including Y Combinator, and by operators such as the CTO of Dropbox and GitHub. We are committed to transparency, conducting monthly financial reviews as a team to ensure everyone is informed about the business's health, and we regularly update our community through our weekly changelog.About the RoleRootly is changing the landscape of how organizations manage incidents and emergencies, equipping businesses to respond efficiently to critical situations and safeguard their employees and customers. We are seeking a Technical Support Engineer to join our dynamic team.If you thrive on solving complex problems and are eager to employ your investigative and troubleshooting skills in a fast-paced environment, this is an excellent opportunity for you. This role also offers a chance to help establish the foundations of our Support team at Rootly. The position follows a hybrid work model, requiring in-office presence three days a week.Handle incoming customer requests and inquiries, including analyzing, prioritizing, and troubleshooting technical questions.Take ownership of customer-reported issues and drive them through to resolution.Provide timely and accurate feedback to customers.Escalate complex technical challenges to the relevant teams while ensuring clear and prompt communication with clients.Deliver exceptional technical support to our B2B clients through various channels.

Join our dynamic Applications Development team as a Build & Release Manager specializing in mobile applications for both Android and iOS platforms. In this pivotal role, you will oversee the entire build and release process, ensuring timely deployments and high-quality software delivery.Your expertise will drive our efforts in continuous integration and continuous deployment (CI/CD) practices, fostering a culture of collaboration and innovation. As a vital part of our team, you will work closely with developers, testers, and product managers to streamline our development workflows.

Who We AreSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancement. Our mission is to enhance the safety, efficiency, and sustainability of the physical operations that drive our global economy. With over 40% of global GDP represented in sectors such as agriculture, construction, field services, transportation, and manufacturing, we are excited to lead their digital transformation at scale.Joining Samsara means being part of a team that is defining the future of physical operations. You will contribute to an exciting range of product solutions, including Video-Based Safety, Vehicle Telematics, Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support to create lasting impacts as we build for the long term.About the Role:Samsara is seeking a Senior Mobile Engineer to join our Mobile Platform Team. This team is responsible for creating the foundational frameworks and architectures that empower over 20 engineering teams to efficiently develop our Driver and Fleet applications, serving millions of daily users. You will play a crucial role in building the scalable mobile platform infrastructure that underpins our high-availability applications, directly influencing the development velocity and technical capacities of our mobile engineering organization.This is a remote position available to candidates located in Canada.

Job OverviewJoin a dynamic global media and technology company that inspires nearly 900 million individuals worldwide, connecting them to their passions across various domains including finance, sports, shopping, gaming, and news. Our trusted products and innovative technology empower people to engage with the content they love.Position Summary:We are on the lookout for an experienced Lead Mobile Developer / Technical Lead to steer our mobile development projects on both Android and iOS platforms. This pivotal role requires a blend of technical prowess and leadership abilities to produce high-quality, responsive mobile applications while effectively collaborating with multidisciplinary teams.Key Responsibilities:Direct mobile development projects for Android and iOS applications.Engage with cross-functional teams to define features, strategize implementation, and ensure project coherence.Design and supervise the implementation of custom features, ensuring they are maintainable and scalable.Facilitate clear communication across engineering and product departments.Lead the team in making informed technical decisions and resolving challenges.Manage the feature delivery process from conception to launch, guaranteeing optimal performance and code quality.

We are seeking a dedicated Mobile Application Tester to join our team at System Canada Technologies. In this role, you will be responsible for ensuring the quality and functionality of our mobile applications across various devices. You will be involved in the testing process from the initial stages of development through to the final release, ensuring that our products meet the highest quality standards.