Join our dynamic team as an IT Support Analyst, specializing in a Microsoft-based enterprise environment with a strong emphasis on Azure Virtual Desktop (AVD). This hands-on role is pivotal in assisting end users who primarily operate through AVD, adhering to defined processes and runbooks. Your experience in supporting AVD environments, particularly with Nerdio, will be crucial for success in this role.Key ResponsibilitiesDeliver exceptional L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD)Diagnose and resolve login issues, session disconnects, performance challenges, and application access.Provide support for local laptops utilized for AVD connectivity.Manage and support Nerdio-managed AVD environments, which includes:Dynamic host pools managementUpdating golden images following established runbooksSoftware distribution to AVD hostsFacilitate user access and device management through:Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneOffer operational support for various tools, including:PrinterLogicMimecastZscalerConduct daily checks, adhere to change processes, and escalate issues as needed.Career Growth OpportunitiesDepending on your experience, this position can be filled at different levels. Some members may focus on ticket resolution, while others could delve into advanced troubleshooting, escalation support, or coordination duties. We will discuss role level and responsibilities during the interview.

Join our dynamic team at maxana as an IT Support Engineer specializing in Azure Virtual Desktop (AVD). We are looking for a skilled professional to enhance our Microsoft-based enterprise environment. This position encompasses a variety of responsibilities typically seen in L2–L3 service desk roles, tailored to your experience and our team's requirements. You'll provide hands-on support to end users working primarily through AVD, adhering to established processes and runbooks. Prior hands-on experience with AVD is essential.Key ResponsibilitiesDeliver L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)Diagnose and resolve login issues, session disconnects, performance challenges, and application access difficultiesAssist with local laptops primarily used for AVD connectivityManage and support AVD environments, including: Dynamic host poolsUpdating golden images (following runbooks)Software distribution to AVD hostsFacilitate user access and device management via: Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneConduct daily system checks, adhere to change processes, and escalate issues as neededCareer Development OpportunitiesThis position offers varying levels of responsibility based on your experience. Some team members will focus on ticket resolution, while others may engage in more advanced troubleshooting, escalation support, or coordination duties. Role levels and responsibilities will be discussed during the interview.QualificationsProven experience in Service Desk, IT Support, or Endpoint SupportHands-on experience with Azure Virtual Desktop (AVD)Exceptional troubleshooting skills in Windows 10/11Familiarity with Active Directory and user account managementComfortable in structured, process-oriented environmentsStrong proficiency in written and spoken English (B2 or higher)BenefitsCompetitive salaryFully remote work arrangementClear role expectations and scopeHands-on experience with AVD and enterprise toolsOpportunities for career advancement into leadership roles, collaborating with top industry professionals

We are seeking a dedicated Desktop Support Engineer to join our team in Santiago, Chile. This position involves providing comprehensive hardware and software support to our employees and assisting with onboarding new hires. The ideal candidate will be responsible for generating weekly reports, managing inventory, and performing various administrative tasks as necessary.As a Desktop Support Engineer, you will play a crucial role in ensuring exceptional customer service across a diverse user base. Your ability to adapt and learn in a fast-paced environment will be essential, as the role may require travel between our office locations (up to 150 miles).

Join our dynamic team at Jobs for Humanity as a Remote Virtual Assistant! We are looking for enthusiastic individuals who are passionate about helping others and thrive in a flexible, remote working environment. In this role, you will assist with administrative tasks, manage schedules, and support our mission to create inclusive job opportunities for everyone.

Role overview Jobgether is seeking a Virtual Scheduler based in Chile to support a partner company. This fully remote role centers on managing appointments, coordinating calendars, and handling daily scheduling needs. The position plays a key part in keeping operations organized and contributes directly to both team efficiency and client satisfaction. What you will do Coordinate and schedule appointments for teams and clients Oversee calendars to prevent conflicts and keep operations running smoothly Serve as the main contact for all scheduling-related questions Maintain accuracy, responsiveness, and professionalism in every interaction Help teams manage their time effectively Requirements Strong organizational skills with close attention to detail Ability to handle multiple tasks and shifting priorities Comfort working under pressure and meeting deadlines Clear and professional communication style Preference for structured, process-driven work Based in Chile and available to work US business hours Work arrangement This is a fully remote position. All work is completed online, with a schedule that matches US business hours.

Jobgether is looking for a Senior DevOps Software Engineer with deep experience in Azure. This position is based in Chile and focuses on strengthening the company's cloud infrastructure and deployment processes. Role overview This role centers on optimizing Azure-based systems, improving deployment pipelines, and supporting smooth integration between development and operations teams. The Senior DevOps Software Engineer will work closely with software developers and IT staff to ensure applications are both reliable and scalable. What you will do Refine and manage Azure cloud infrastructure to support business needs. Enhance deployment pipelines for greater efficiency and reliability. Collaborate with development and IT teams to streamline integration and operations. Automate processes to improve system reliability and reduce manual effort. Requirements Extensive experience with Azure cloud services. Strong background in DevOps practices, automation, and system reliability. Ability to work closely with both software developers and IT personnel. Enthusiasm for process improvement and automation.

Join Umdasch Group as a Process Analyst, specializing in Productivity and Systems Support. In this critical role, you will analyze and enhance our operational processes, ensuring optimal productivity and effective systems integration. You will work closely with various teams to implement innovative solutions that drive efficiency and support our growth strategy.

Position: Amazon Promotions & Pricing Analyst (Data-Driven Role) Job Type: Full-Time - 100% RemoteWorking Hours: US Timezone (PST)OverviewWe are seeking a detail-oriented and highly analytical Promotions & Pricing Analyst to spearhead our Amazon deal strategy and execution. This role is perfect for individuals with a background in data science or analytics who love leveraging data to enhance performance and streamline processes. Your primary responsibility will be to identify trends, manage pricing accuracy, and ensure that our leading products are consistently promoted on Amazon in a strategic manner.Key ResponsibilitiesAmazon Deal Optimization & ManagementTake ownership of Lightning Deals and Best Deals on Amazon.Utilize data to prioritize Best Deals for sustainable long-term value.Establish inventory thresholds based on historical data and forecasting to prevent premature deal terminations.Evaluate post-deal performance to refine our promotional strategies.Promotional Planning & ForecastingDevelop and maintain a proactive deal calendar for the top 20 parent ASINs and new product launches.Apply predictive analytics to recommend the best timing, product selection, and discount rates.Identify eligibility constraints using historical promotional data and Amazon's guidelines.Pricing Strategy & Data IntegrityConduct regular audits of Amazon listings to rectify pricing discrepancies.Monitor Amazon MAP thresholds and highlight at-risk ASINs.Maintain a tracker for pricing restrictions and analyze root causes along with corrective actions.Major Events & Cross-Team StrategyCollaborate with the SAS Manager to plan and execute key events (Prime Day, Black Friday, Cyber Monday).Coordinate with the advertising team to integrate PPC and paid media support around major deals.Inventory CoordinationUtilize sales velocity and lead-time data to optimize stock levels during promotions.Forecast demand driven by deals and work with stakeholders to prevent stockouts on key ASINs.Promotions & Conversion StrategyAnalyze the effectiveness of coupons, tiered promos, and percentage-off deals.Test pricing hypotheses related to elasticity, bundling, and promo stacking to boost conversion rates and basket size.ASIN Eligibility TrackingMaintain a dynamic database for ASIN eligibility.Leverage analytics to identify the top 50 under-leveraged ASINs and highlight them for promotional opportunities.

Position: Production AnalystJob Type: Full-timeLocation: Fully RemoteTimezone: US (PST)About the RoleWe are on the lookout for a meticulous and proactive Production Analyst to enhance our Supply Chain team. In this pivotal role, you will manage both domestic and international vendor relationships to guarantee On-Time In-Full (OTIF) deliveries of finished goods, components, and packaging. You will play a crucial role in supporting production schedules and product launches, acting as a primary liaison between our organization and vendor partners. Your efforts will drive performance improvements and align vendor capacity with forecasted demand.This position reports directly to the Supply Chain Manager.Your Responsibilities:Oversee domestic and international vendors to ensure OTIF deliveries.Issue, manage, and track purchase orders (POs) in line with production and launch timelines.Proactively monitor vendor production schedules to mitigate risks or delays.Evaluate vendor performance through scorecards and implement improvement plans as necessary.Assess vendor capacity and capabilities to meet forecasted demand effectively.Collaborate directly with vendor supply chain and production teams to resolve challenges and prioritize needs.Provide critical insights to the Supply Chain Manager regarding vendor performance, risks, and optimization opportunities.Work cross-functionally with Product Development, Operations, and Logistics to ensure smooth launches and replenishments.Support initiatives aimed at enhancing cost efficiency, quality, and service levels across procurement.

Role overview SupportYourApp seeks a Technical Support Consultant specializing in networking to assist clients across Latin America. This is a remote role based in Santiago, Santiago Metropolitan Region, Chile. What you will do Troubleshoot and resolve technical issues related to networking for clients in the region Provide clear, effective support and guidance through remote channels Assist customers as they work through technology challenges Who succeeds in this role People who enjoy working with technology and customer service, and who take satisfaction in helping others solve problems, tend to thrive in this position.

At SumUp, we empower small business owners — the everyday heroes who bravely pursue their passions and strive to build their dreams. We provide innovative financial solutions designed to help merchants effectively manage and expand their enterprises.The Merchant Experience team is crucial in delivering top-notch support to merchants throughout LATAM. With our operations expanding, particularly with Mexico's integration, we are enhancing our Enablement function to ensure that our support agents possess the necessary training, knowledge, and tools to assist merchants proficiently.The Enablement team is tasked with training, documentation, and knowledge management, which are essential to the daily operations of our support teams across Chile, Peru, Colombia, and Mexico.Role OverviewThe Training & Enablement Assistant Analyst is responsible for executing enablement, training, and knowledge management activities within the LATAM Support organization.This position emphasizes the operational delivery of training, documentation updates, and knowledge management initiatives that guarantee support agents have immediate access to accurate and current information. Collaborating closely with the Enablement & Operations Analyst, the Assistant Analyst ensures that scalable and consistent enablement processes are maintained across LATAM.As our support operations grow — especially with the inclusion of Mexico — this role is vital in ensuring that training materials, documentation, and internal knowledge bases are well-structured, precise, and easily accessible for agents.Key ResponsibilitiesConduct onboarding and training sessions for Support agents across LATAM (Chile, Peru, Colombia, and Mexico)Prepare and organize training materials and sessionsImplement reinforcement initiatives that support agents in retaining product and process knowledgeDevelop, update, and maintain internal documentation for Support agents (procedures, guides, FAQs)Ensure documentation adheres to established standards and remains accurate across marketsUpdate external knowledge platforms such as the website and the automated chat solutionOrganize and maintain documentation related to Support processesMaintain basic reporting and tracking of enablement activitiesEnsure daily enablement operations run smoothly, providing agents with the necessary resources and documentation to operate effectively.

Customer Support L2: English Remote About the Role Embark on an exciting journey with a vibrant project that supports innovative AI-driven solutions within the financial services sector. As a Customer Support L2, you will play a pivotal role in supervising Customer Support Agents who assist clients in managing and optimizing their retirement plans. Your mission will be to uphold operational excellence, ensure high service quality, and provide training to your team to deliver outstanding customer experiences. Job Overview We are on the lookout for a passionate and experienced Customer Support L2 who is fluent in English. This position entails both direct support and overarching project management responsibilities. You will guide customer assistance agents through phone, email, and live chat, focusing on areas such as retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The perfect candidate will have a background in leading teams within a contact center or customer service setting, with a strong emphasis on quality management and continuous improvement. Key Responsibilities Team Leadership Provide clear project requirements and guidelines to Customer Support Agents, cultivating a culture of accountability and high performance. Supervise daily operations to ensure compliance with SLAs, quality standards, and productivity objectives. Conduct regular quality reviews and feedback sessions to enhance the overall support services. Quality and Process Management Evaluate interactions (calls, emails, chats) to enhance the quality and consistency of customer service. Identify process inefficiencies and recommend improvements to stakeholders. Ensure proper documentation and escalation of complex issues. Customer Support Offer advanced-level support and address escalations from other Agents. Deliver accurate and timely information to customers regarding retirement plan offerings (401k, IRA, Profit Sharing Plans). Work closely with client teams to resolve high-priority or technical cases. Systems and Reporting Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management. Generate and analyze reports on team performance and customer satisfaction metrics.

Position OverviewJoin our dynamic team as a Mortgage Broker Secretary specializing in the LATAM region. In this pivotal role, you will provide essential administrative support to a skilled Commercial Mortgage Broker. Your responsibilities will include meticulous preparation and management of mortgage documentation, ensuring that client files are organized, and facilitating effective communication. The successful candidate will exhibit outstanding organizational skills, a keen eye for detail, and proficiency in Excel to streamline workflows.Key Responsibilities Prepare, review, and organize paperwork related to commercial mortgage applications with precision. Maintain comprehensive and accurate client files, records, and documentation. Assist in collecting necessary documents from clients and third-party sources. Coordinate schedules, manage email correspondence, and facilitate communication with lenders, clients, and relevant stakeholders. Utilize Excel to monitor loan pipelines, update client information, organize data, and generate simple reports. Ensure all forms and submissions are complete, compliant, and free from errors. Execute general administrative and secretarial tasks to enhance the Mortgage Broker’s efficiency.

Join Cabify as a Marketing Design Analyst and play a pivotal role in shaping our brand's visual identity. You will collaborate with cross-functional teams to create compelling marketing materials that resonate with our audience. Your expertise in design and marketing strategies will help drive Cabify's mission of providing efficient transportation solutions.

The Customer Support Facilitator plays a crucial role in ensuring customer satisfaction by addressing technical assistance requests and support services primarily through phone communication.

About MotionAt Motion, we are revolutionizing the way businesses operate by creating the first all-in-one agentic work suite. Unlike conventional tools, our platform is built from the ground up with AI agents seamlessly integrated at its core. We empower project management, document handling, scheduling, and communication all in one place, with the added advantage of AI Employees that autonomously execute tasks across the entire ecosystem.What sets us apart is that our AI agents are inherently embedded into the platform rather than being mere integrations or suggestion tools. They execute work with complete access to data and workflows. In just three months, our AI Employees have skyrocketed from zero to achieving an impressive eight-figure ARR, and we are just getting started.With prestigious backing from Y Combinator and Sam Altman, a valuation exceeding $500M, and a rapidly growing user base, we are poised to lead the industry. Our focus is on developing agents that enhance productivity to unprecedented levels with extreme precision.Motion is an intense and fast-paced environment suitable for those eager to grow, learn, and accelerate their careers. If you're looking to work alongside top-tier talent, challenge yourself beyond your limits, and redefine the deployment of AI in real-world scenarios, you'll thrive here.Location: Chile (Fully Remote)Are you passionate about technology and enhancing customer experiences? As a Customer Support Representative, you will play a pivotal role in delivering exceptional support while being part of a culture that values growth, learning, and career advancement.

Join our dynamic team at SGS as a Laboratory Analyst. In this full-time role, you will be instrumental in conducting various laboratory tests and analyses to ensure quality and compliance with industry standards. Your expertise will contribute significantly to the accuracy and reliability of our testing processes, making a direct impact on our clients' operations.

The PMO Analyst plays a crucial role in enhancing project management efficiency by overseeing documentation related to various projects. This position involves identifying opportunities for process optimization and supporting Project Managers during the implementation phases using the ARIES methodology. The PMO Analyst will share best practices and lessons learned, and may, during peak periods, manage small to medium-sized projects.

About UsEstablished in 2010, Pepperstone is a pioneering global fintech company. We understand the intricacies of trading in the world's markets. Our team embodies curiosity and drive, and we pride ourselves on doing things differently. As a digitally focused and agile organization, we are united by a shared vision to redefine trading for our clients.Our culture is dynamic, inclusive, and results-oriented, with over 550 associates spread across 11 locations and 9 time zones, all committed to continuous improvement.As a global organization, please submit your CV in English.Position OverviewThe Senior IT Support Engineer plays a crucial role in providing support and management for end-users, office infrastructure, and IT services within the regional office, while also contributing to Pepperstone’s global IT operations.As the local IT representative, you will deliver exceptional 1st and 2nd line support, manage vendor relationships, and spearhead local project initiatives. You will escalate any complex 3rd line issues to our global cloud teams or specialist partners.This position demands strong technical skills, a sense of service ownership, and effective stakeholder engagement to ensure regional users receive exemplary support while adhering to global IT standards.This role reports to the IT Services Manager based in Melbourne.Your key responsibilities as a Senior IT Support Engineer will include:Providing 1st and 2nd line IT support for users in the regional office across various platforms and infrastructure, ensuring high service quality and adherence to SLAs.Serving as the local IT representative, managing walk-ups, deskside support, onboarding/offboarding processes, and vendor coordination (e.g., ISPs, AV, facilities).Triage and prioritize support tickets logged through various channels, ensuring proper categorization, documentation, and timely escalation of complex issues to global teams.Administering and maintaining standard operating environments (SOE), including policies for Intune/Jamf, OS deployments, software packaging, and change/release management.Monitoring performance of endpoints and infrastructure, addressing issues proactively, and recommending enhancements to standards and hardware.Creating and updating knowledge articles and user guides to streamline first-contact resolutions and minimize recurring incidents.Implementing process improvements and automation (e.g., using PowerShell, Bash, workflows) to enhance service delivery.Supporting local infrastructure projects and global initiatives, acting as the onsite lead for deployments, relocations, or upgrades alongside global IT teams.