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Experience Level
Entry Level
Qualifications
The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to analyze and resolve issues efficiently. Previous experience in customer service or a related field is preferred but not mandatory. A passion for helping others and a keen interest in fintech will be advantageous.
About the job
Bold seeks a Customer Experience Specialist to support micro and small business clients across Colombia. This fully remote role centers on providing attentive, human-focused service through every customer interaction.
What you will do
Respond to merchant inquiries, complaints, and feedback (PQRS) with speed and care.
Maintain high standards for written communication, following Bold’s tone and guidelines.
Consistently meet key performance indicators set for the position.
Work to resolve each case with a focus on customer satisfaction.
What matters at Bold
The team values mastery, critical thinking, teamwork, urgency, openness, and a customer-centric mindset. These guide daily work and shape every client experience.
Bold is a leading fintech company committed to revolutionizing payment solutions for micro and small businesses in Colombia. Our innovative approach and dedication to customer satisfaction have positioned us as one of the fastest-growing startups in the Latin American fintech sector.
Bold seeks a Customer Experience Specialist to support micro and small business clients across Colombia. This fully remote role centers on providing attentive, human-focused service through every customer interaction. What you will do Respond to merchant inquiries, complaints, and feedback (PQRS) with speed and care. Maintain high standards for written commu…
About AddiAs a pioneering financial platform, Addi is reshaping the future of payments, shopping, and banking. Our goal is to create a seamless transaction experience for both consumers and merchants, fostering growth and instilling pride. With over 2 million customers and partnerships with more than 20,000 merchants, Addi stands as Colombia’s fastest-growing marketplace.We offer a range of banking solutions, including deposits, payments, and unsecured credit, alongside commerce services like e-commerce and marketing. Utilizing cutting-edge technology, we bridge financial gaps for millions, revolutionizing the way people achieve financial independence. As the nation’s premier Buy Now, Pay Later provider, we have gained regulatory approval to operate as a bank, further enhancing opportunities for our clients. Our recently achieved profitability underscores our robust business model and sustainable growth potential.Our mission has garnered the trust of esteemed investors such as Andreessen Horowitz, Goldman Sachs, and Union Square Ventures, who support our vision to transform Latin America’s financial landscape. Together, we are not merely expanding—we are innovating how Colombians shop, pay, and bank.What differentiates us is our approach to building. As a conscious company, we combine extensive experience in scaling technology, services, and products while adhering to our core values every day.About the RoleAs our Customer Experience Manager, you will play a crucial role in driving the evolution of our Customer Experience operations as we transition into a regulated financial environment. You will lead initiatives that enhance customer satisfaction, streamline processes, and ensure a top-notch service experience for our clients.
At NICE, we don’t just face challenges; we push our limits. Our ambition drives us to be game changers in the industry. We strive for excellence and consistently exceed our own high standards. If you share our passion, we invite you to explore a career opportunity that ignites your potential.Location: Medellín, Colombia (Hybrid)Team: SmartReach/LiveVox (LVP)Employment Type: Full-timeAbout NICENICE is a leader in providing advanced customer experience solutions. Our commitment to innovation drives us to create exceptional experiences for customers and businesses alike, ensuring every interaction is impactful.Role OverviewAs a Senior Software Engineer, you will design, develop, test, and maintain distributed services and high-throughput APIs that cater to mission-critical customer experience (CX) operations. Your expertise in systems thinking combined with hands-on coding, automation, and observability will enable you to deliver robust, scalable software solutions. You will also play a key role in mentoring junior engineers, exemplifying engineering excellence, and guiding our architectural evolution towards cloud-native methodologies.About the TeamThe LiveVox LVP team is responsible for developing and maintaining the essential platform capabilities that facilitate high-scale outbound and omnichannel CX experiences within the NICE CXone ecosystem. Our focus is on enhancing reliability, performance, and cloud-ready architecture to handle extensive customer interactions across diverse services. We work on modernizing our services, improving scalability and resilience, and providing foundational platform components that accelerate delivery across product teams.How You’ll Make an ImpactCollaborate with an agile team to enhance software functionality.Design and present initiatives aimed at improving current processes and the overall platform.Engage in coding and testing of projects.Develop automation tools to ensure software quality.Deliver high-quality, sustainable, and maintainable code.Effectively manage time across multiple concurrent projects.Participate in meetings and training as required.Provide mentorship to fellow developers when necessary.Contribute critical technical skills to the team and promote those capabilities to others.Act as a Technical or Team Lead as required.Adhere to established departmental procedures, policies, and processes.
pebl is hiring a Contractor: Experience Specialist based in Medellín, Colombia. This position centers on improving customer experiences and supporting satisfaction across the company's services. Role overview The Experience Specialist will collaborate with multiple teams to spot areas where customer interactions can be improved. The role involves putting new strategies in place to make sure clients have positive experiences with pebl's offerings. Key responsibilities Work with different teams to review and enhance customer touchpoints Identify ways to improve the overall customer journey Help implement changes that support client satisfaction Location This contract role is based in Medellín, Colombia.
Join Sutherland as a Senior Technical Account Manager specializing in VoIP Customer Experience Software. In this pivotal role, you will leverage your expertise to manage and enhance client relationships, ensuring they receive maximum value from our cutting-edge solutions. Your technical acumen and customer service skills will drive client satisfaction and retention.
Who We AreNu stands as a pioneering force in the digital financial landscape, boasting over 127 million customers across Brazil, Mexico, and Colombia. Our mission is to dismantle complexity and empower individuals, continually reshaping financial services across Latin America. This is merely the beginning of the vibrant future we are crafting.As a publicly traded company on the New York Stock Exchange (NYSE: NU), we leverage our proprietary technology, data intelligence, and effective operational model to provide financial products that are straightforward, accessible, and human-centric.Our achievements have garnered global recognition, being featured in prestigious rankings like Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Discover more about our journey and opportunities at Careers at Nu - Join our team!
Join Twilio as a Technical Support Expert 2, where you will provide exceptional support to our customers, helping them solve complex technical issues and ensuring they get the most out of our products. You will be part of a dynamic team that thrives on collaboration and innovation, working remotely from Colombia.
About Nuvei Nuvei is a Canadian fintech company helping businesses expand through modern payment solutions. We support clients in more than 200 markets, offer local acquiring in 50 markets, and enable transactions in 150 currencies. Our platform covers card issuing, banking, risk, and fraud management, plus 700 alternative payment methods. With a single integration, clients can access our full suite of services and insights to grow both locally and internationally. Our Mission We focus on continuous improvement and solving complex challenges. Our team values exceptional customer service and strives to deliver reliable, adaptable technology for our partners and clients. Merchant Experience Advocate – Bogotá, Colombia Nuvei is searching for talented professionals to help us deliver outstanding service and support to our clients. As a Merchant Experience Advocate, join a team dedicated to making payment processing seamless and effective for businesses worldwide.
About the RoleAs a key player in our organization, you will be responsible for orchestrating the successful implementation of Customer Experience technology solutions (including CRM, AI, and Automation). You will serve as the essential link among business needs, technical teams, and operational staff. Your role will encompass managing the entire technology project lifecycle, from initial definition to final adoption by agents, ensuring that efficiency and quality align with our company's value proposition.Key ResponsibilitiesLead the implementation of CX technologies, managing project timelines, milestones, and workflows to ensure timely and high-quality deliverables.Act as a liaison among various stakeholders, translating technical and business requirements between Clients, Agency (account/strategy teams), and Technology/Development Teams.Oversee the configuration and deployment of Salesforce and other CRM or AI solutions, ensuring they meet client business objectives.Design and implement training programs, equipping CX agents and teams with the necessary skills for effective adoption of new tools through comprehensive materials and sessions.Coordinate regular follow-up meetings to identify technical roadblocks, implementation risks, and proactively address issues before they impact operations.Analyze and optimize processes, focusing not only on technology implementation but also on enhancing operational efficiencies to improve service KPIs.Manage multiple project priorities in a dynamic environment, balancing the needs of various simultaneous implementations while maintaining attention to detail.
Join Growe, a premier business advisory and services group in the iGaming and Entertainment sectors. We specialize in developing effective strategies and scalable solutions. With a perfect blend of strategic insight and practical expertise, we empower businesses to thrive in a rapidly changing industry, capitalize on emerging opportunities, enter new markets, and achieve sustainable growth.This role is ideal for individuals who are eager to:Engage with customers through chat and ticket requests, addressing their challenges and delivering exceptional customer experiences in Spanish.Collaborate with team members to enhance the overall customer service experience.Assess customer needs, clarify information, investigate issues, and propose effective solutions.Adhere to internal protocols and guidelines to provide consistent, high-quality support.Qualifications we are looking for:Proficient in English (intermediate written and spoken skills).Fluent in Spanish.Previous customer support experience is preferred but not mandatory.Experience with live chat and email interactions is advantageous.We believe you would be a great fit if you possess:Strong organizational skills with the ability to prioritize effectively to meet deadlines.Excellent teamwork and communication skills.A capacity to thrive in a fast-paced environment and under pressure.Strong problem-solving abilities.Growe offers a competitive benefits package designed to foster your professional and personal development, including:Health & Wellness initiatives.Opportunities for career growth.Performance-based rewards.A dynamic work environment.Apply now and embark on your growth journey with us!
Join anyone-ai as a Physics AI Training Expert and play a pivotal role in shaping the future of artificial intelligence. In this fully remote position, you will collaborate with a dynamic team to develop and enhance AI models focused on physics applications. Your expertise will help drive innovation and improve educational outcomes through AI technology.
Join our dynamic team at hmgroup as a DC Business Expert specializing in 3PL (Third-Party Logistics). In this pivotal role, you will leverage your expertise to optimize supply chain processes, enhance operational efficiencies, and drive strategic initiatives that align with our business goals. Collaborate with cross-functional teams to ensure seamless logistics operations and provide innovative solutions that meet our clients' needs.
Join Our Team as a Customer Support RepresentativeAt Motion, we are pioneering the first comprehensive agentic work suite for businesses of all sizes. Our innovative platform is built from the ground up, integrating AI agents that revolutionize project management, documentation, scheduling, and communication. With our unique AI Employees, tasks are not just suggested but autonomously executed, ensuring efficiency and accuracy.Supported by Y Combinator and Sam Altman, we have achieved a valuation exceeding $500 million and have quickly amassed hundreds of thousands of users. We are on a mission to redefine productivity and are looking for passionate individuals to join us.As a Customer Support Representative, you will be a vital part of our commitment to delivering exceptional customer experiences while developing your skills in a dynamic and fast-paced environment.
About the RoleJoin SpendHound as we enhance our Premiere Negotiation Strategy services by recruiting a skilled Procurement Expert on a part-time basis. In this pivotal role, you will drive our vendor intelligence initiatives, engaging directly with software vendors to extract negotiation strategies, pricing insights, and deal-making intelligence that fuel our premium advisory services. This is an exceptional opportunity for professionals in procurement or SaaS sales who are passionate about vendor interactions, relationship-building, and transforming insights into actionable strategies.Your ResponsibilitiesBespoke VPR Outreach - Conduct targeted outreach to software vendors related to premium negotiation requests where we lack vendor primary research.Proactive VPR Buildout - Systematically pursue a prioritized list of leading enterprise software vendors based on customer needs and spending trends as your schedule allows.Existing VPR Refresh - Regularly update and verify previously collected vendor intelligence to maintain its accuracy and relevance.Ride-Along Relationship Management - Cultivate and oversee a network of subject matter experts (SMEs) who contribute during vendor interactions, managing all billing, payment, and tax documentation associated with these engagements.Negotiation Prep Packets - When AI and LLM tools cannot fully process available data, manually compile and structure negotiation preparation packets for our negotiators.Ideal Candidate ProfileYou possess 3+ years of experience in SaaS sales, procurement, or vendor management within a high-growth SaaS, Procurement Tech, or B2B environment.You have a demonstrated success in software sales, renewals, or contract negotiations from either the buying or selling perspective.You are familiar with major enterprise software categories and vendors, including tools like HubSpot, Zendesk, Figma, among others.You approach vendor discussions with a consultative, curiosity-driven mindset, adept at asking insightful questions and interpreting nuanced responses.You possess excellent English communication skills, both written and verbal, enabling you to conduct professional vendor interviews and produce clear, organized research outputs.
Join anyone-ai as a Math AI Training Expert and become a pivotal part of our innovative team. We are looking for passionate individuals who excel in mathematics and have a keen interest in artificial intelligence. In this role, you will help develop and refine AI models by providing training data and insights.The ideal candidate will have a strong mathematical background and the ability to translate complex mathematical concepts into data that AI can learn from. If you’re enthusiastic about AI and committed to advancing technology through education, we want to hear from you!
The retail sector in Latin America boasts an impressive annual value of $2 trillion. To secure increasing sales and market presence, brands and retailers invest billions each year, deploying thousands of workers for in-store tasks such as stocking shelves, fulfilling e-commerce orders, and creating displays. Our innovative technology offers effective solutions for brands and retailers, having successfully completed over 4 million tasks through our platform across Mexico, Colombia, Peru, and Costa Rica. We are on the hunt for passionate Customer Success leaders who possess an entrepreneurial mindset and a zeal for building impactful relationships. This is a unique opportunity to join a well-funded startup that is experiencing exponential growth. Our founders are alumni of Harvard Business School and bring extensive consumer expertise from their tenure at Walmart and P&G across Latin America, India, China, and Africa. We are actively expanding our team to propel our business forward.We seek a proactive and dynamic Customer Success Manager for our Delivery Unit, someone who thrives under pressure in a rapidly evolving environment. The ideal candidate will have significant experience in customer success, a passion for nurturing client relationships, and the ability to learn and adapt quickly. This role requires exceptional communication skills in both English and Spanish, critical and creative thinking, meticulous attention to detail, and a collaborative team spirit. The successful candidate will report to the Delivery Business Unit Manager and work closely with our Operations, Sales, Finance, Internal Operations, Technology, and Product teams across the region.Key Responsibilities: Overseeing daily operations within the Customer Success Department.Establishing customer success objectives for team members and guiding them to achieve these targets.Managing customer accounts effectively.Providing comprehensive support to customer inquiries.Deepening customer insights to tailor our products to their needs.Delivering an outstanding customer experience, ensuring clients maximize their investment value.Acting as the voice of the customer within Zubale.Proactively monitoring and enhancing key customer performance indicators.Leading business reviews and market visits with customers.Fostering strong partnerships with departments including Technology, Product, Internal Operations, Operations, Marketing, Finance, and Human Resources.
At NEORIS, we are a Digital Accelerator that empowers companies to step confidently into the future. With over 20 years of experience as Digital Partners for some of the largest companies worldwide, we pride ourselves on our diverse, multicultural startup culture. Our team of more than 4,000 professionals across 11 countries is dedicated to fostering innovation and continuous learning, creating high-value solutions for our clients.We are currently seeking a talented User Experience Researcher to join our team.Main Responsibilities:Focus on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other qualitative and quantitative feedback methodologies.Participate in Business Understanding analysis and define the end user for the service/product.Conduct research and analysis with end users and businesses to identify pain points and functionalities.
OUR HIRING PROCESS:We carefully evaluate each application based on our job requirements. We prioritize human interaction over machine algorithms, as we believe every applicant deserves personalized attention. Our experienced recruiting professionals ensure a thorough and fair assessment of your candidacy.Upon successful initial review, you may be invited to submit a video interview for the hiring manager's consideration. This step is typically followed by a practical test or brief project to assess your compatibility with our team.You will then have the opportunity to interview with our hiring manager and/or interview team. Please note that we do not conduct interviews via text or messaging apps, and a face-to-face (or Zoom) meeting is required prior to any hiring decisions. You will be invited to engage with our INFUSE team in a live setting.Following the interview process, if both parties are enthusiastic about moving forward, we will discuss your offer. We ensure that every candidate has the chance to have a live conversation with us before any offers are extended.INFUSE is committed to adhering to all relevant data privacy and security laws. For more details, please refer to our Privacy Policy Are you passionate about providing outstanding client experiences and excelling in a fast-paced environment? At INFUSE, we are on the lookout for a dedicated Customer Success Representative to join our team. In this role, your contributions will directly influence our clients' satisfaction and our company's overall success. This position offers a unique opportunity for professional development across various industries, ensuring that every day presents new and exciting challenges. At INFUSE, we pride ourselves on being a highly regarded employer, emphasizing employee satisfaction and fostering a workplace where everyone feels appreciated and connected. Joining our team means becoming part of a supportive community that celebrates achievements and encourages ongoing improvement. Discover how our employees thrive in their roles, driven by the meaningful relationships they build and the positive impact they create.
About CloudFactoryAt CloudFactory, we are a dedicated team driven by a mission to unleash the transformative potential of AI globally. By merging cutting-edge technology with a diverse network of skilled professionals, we turn unusable data into actionable insights, ensuring reliable and trustworthy inferences that deliver substantial business value at scale.More than a workplace, we are a global community built on strong relationships and the conviction that meaningful work can change lives. Our dedication to earning, learning, and serving propels every initiative as we aim to connect one million individuals to meaningful employment and cultivate leaders worth following.Our CultureAt CloudFactory, we are committed to fostering an environment where everyone feels empowered, valued, and inspired to express their true selves at work. Our core values include:Mission-Driven: We prioritize creating economic and social impact.People-Centric: We sincerely care about the growth, well-being, and sense of belonging of our team members.Innovative: We embrace change and collaboratively seek better methods to achieve our goals.Globally Connected: We support collaboration across diverse cultures and viewpoints.We believe in the transformative power of meaningful work. Partnering with leading innovators, we harness the capabilities of AI in medicine to enhance diagnostic tools and broaden access to high-quality healthcare.Our global network of professionals contributes to the development of groundbreaking technology that reshapes industries and enhances lives—from medical diagnostics to patient care and beyond.Why Become Part of Our NetworkWe are establishing a global network of healthcare experts—including pathologists, radiologists, and cardiologists—to share their medical expertise on projects that propel medical AI research and innovation.This is an ongoing opportunity to collaborate with us on future initiatives that utilize your expertise to influence the next generation of AI-driven healthcare systems.Your ContributionsDepending on the project, your responsibilities may include:Reviewing and validating medical data or imaging annotationsProviding domain expertise to enhance AI models for improved diagnostic accuracyAssisting in the design or review of training materials for medical labeling teamsParticipating in quality assurance or expert validation activities
Full-time|Hybrid|Global Sourcing, Colombia; Global Sourcing, Mexico; Monterrey, Mexico; Northamerica Region
NEORIS is a pioneering digital acceleration firm with over 20 years of experience, partnering with some of the world's largest companies to drive their digital transformation journeys. With a team of over 4,000 professionals across 11 countries, we foster a multicultural startup environment that champions innovation and continuous learning to deliver high-value solutions to our clients.We are currently seeking a Lead Expert in SAP S4 Central Finance to spearhead a complex global transformation initiative to SAP S/4HANA. This role involves leading and coordinating the Central Finance and Finance Transformation stream in a high-pressure, global setting, ensuring the integration of harmonized financial processes, real-time reporting, and data integrity across diverse systems.
Bold seeks a Customer Experience Specialist to support micro and small business clients across Colombia. This fully remote role centers on providing attentive, human-focused service through every customer interaction. What you will do Respond to merchant inquiries, complaints, and feedback (PQRS) with speed and care. Maintain high standards for written commu…
About AddiAs a pioneering financial platform, Addi is reshaping the future of payments, shopping, and banking. Our goal is to create a seamless transaction experience for both consumers and merchants, fostering growth and instilling pride. With over 2 million customers and partnerships with more than 20,000 merchants, Addi stands as Colombia’s fastest-growing marketplace.We offer a range of banking solutions, including deposits, payments, and unsecured credit, alongside commerce services like e-commerce and marketing. Utilizing cutting-edge technology, we bridge financial gaps for millions, revolutionizing the way people achieve financial independence. As the nation’s premier Buy Now, Pay Later provider, we have gained regulatory approval to operate as a bank, further enhancing opportunities for our clients. Our recently achieved profitability underscores our robust business model and sustainable growth potential.Our mission has garnered the trust of esteemed investors such as Andreessen Horowitz, Goldman Sachs, and Union Square Ventures, who support our vision to transform Latin America’s financial landscape. Together, we are not merely expanding—we are innovating how Colombians shop, pay, and bank.What differentiates us is our approach to building. As a conscious company, we combine extensive experience in scaling technology, services, and products while adhering to our core values every day.About the RoleAs our Customer Experience Manager, you will play a crucial role in driving the evolution of our Customer Experience operations as we transition into a regulated financial environment. You will lead initiatives that enhance customer satisfaction, streamline processes, and ensure a top-notch service experience for our clients.
At NICE, we don’t just face challenges; we push our limits. Our ambition drives us to be game changers in the industry. We strive for excellence and consistently exceed our own high standards. If you share our passion, we invite you to explore a career opportunity that ignites your potential.Location: Medellín, Colombia (Hybrid)Team: SmartReach/LiveVox (LVP)Employment Type: Full-timeAbout NICENICE is a leader in providing advanced customer experience solutions. Our commitment to innovation drives us to create exceptional experiences for customers and businesses alike, ensuring every interaction is impactful.Role OverviewAs a Senior Software Engineer, you will design, develop, test, and maintain distributed services and high-throughput APIs that cater to mission-critical customer experience (CX) operations. Your expertise in systems thinking combined with hands-on coding, automation, and observability will enable you to deliver robust, scalable software solutions. You will also play a key role in mentoring junior engineers, exemplifying engineering excellence, and guiding our architectural evolution towards cloud-native methodologies.About the TeamThe LiveVox LVP team is responsible for developing and maintaining the essential platform capabilities that facilitate high-scale outbound and omnichannel CX experiences within the NICE CXone ecosystem. Our focus is on enhancing reliability, performance, and cloud-ready architecture to handle extensive customer interactions across diverse services. We work on modernizing our services, improving scalability and resilience, and providing foundational platform components that accelerate delivery across product teams.How You’ll Make an ImpactCollaborate with an agile team to enhance software functionality.Design and present initiatives aimed at improving current processes and the overall platform.Engage in coding and testing of projects.Develop automation tools to ensure software quality.Deliver high-quality, sustainable, and maintainable code.Effectively manage time across multiple concurrent projects.Participate in meetings and training as required.Provide mentorship to fellow developers when necessary.Contribute critical technical skills to the team and promote those capabilities to others.Act as a Technical or Team Lead as required.Adhere to established departmental procedures, policies, and processes.
pebl is hiring a Contractor: Experience Specialist based in Medellín, Colombia. This position centers on improving customer experiences and supporting satisfaction across the company's services. Role overview The Experience Specialist will collaborate with multiple teams to spot areas where customer interactions can be improved. The role involves putting new strategies in place to make sure clients have positive experiences with pebl's offerings. Key responsibilities Work with different teams to review and enhance customer touchpoints Identify ways to improve the overall customer journey Help implement changes that support client satisfaction Location This contract role is based in Medellín, Colombia.
Join Sutherland as a Senior Technical Account Manager specializing in VoIP Customer Experience Software. In this pivotal role, you will leverage your expertise to manage and enhance client relationships, ensuring they receive maximum value from our cutting-edge solutions. Your technical acumen and customer service skills will drive client satisfaction and retention.
Who We AreNu stands as a pioneering force in the digital financial landscape, boasting over 127 million customers across Brazil, Mexico, and Colombia. Our mission is to dismantle complexity and empower individuals, continually reshaping financial services across Latin America. This is merely the beginning of the vibrant future we are crafting.As a publicly traded company on the New York Stock Exchange (NYSE: NU), we leverage our proprietary technology, data intelligence, and effective operational model to provide financial products that are straightforward, accessible, and human-centric.Our achievements have garnered global recognition, being featured in prestigious rankings like Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Discover more about our journey and opportunities at Careers at Nu - Join our team!
Join Twilio as a Technical Support Expert 2, where you will provide exceptional support to our customers, helping them solve complex technical issues and ensuring they get the most out of our products. You will be part of a dynamic team that thrives on collaboration and innovation, working remotely from Colombia.
About Nuvei Nuvei is a Canadian fintech company helping businesses expand through modern payment solutions. We support clients in more than 200 markets, offer local acquiring in 50 markets, and enable transactions in 150 currencies. Our platform covers card issuing, banking, risk, and fraud management, plus 700 alternative payment methods. With a single integration, clients can access our full suite of services and insights to grow both locally and internationally. Our Mission We focus on continuous improvement and solving complex challenges. Our team values exceptional customer service and strives to deliver reliable, adaptable technology for our partners and clients. Merchant Experience Advocate – Bogotá, Colombia Nuvei is searching for talented professionals to help us deliver outstanding service and support to our clients. As a Merchant Experience Advocate, join a team dedicated to making payment processing seamless and effective for businesses worldwide.
About the RoleAs a key player in our organization, you will be responsible for orchestrating the successful implementation of Customer Experience technology solutions (including CRM, AI, and Automation). You will serve as the essential link among business needs, technical teams, and operational staff. Your role will encompass managing the entire technology project lifecycle, from initial definition to final adoption by agents, ensuring that efficiency and quality align with our company's value proposition.Key ResponsibilitiesLead the implementation of CX technologies, managing project timelines, milestones, and workflows to ensure timely and high-quality deliverables.Act as a liaison among various stakeholders, translating technical and business requirements between Clients, Agency (account/strategy teams), and Technology/Development Teams.Oversee the configuration and deployment of Salesforce and other CRM or AI solutions, ensuring they meet client business objectives.Design and implement training programs, equipping CX agents and teams with the necessary skills for effective adoption of new tools through comprehensive materials and sessions.Coordinate regular follow-up meetings to identify technical roadblocks, implementation risks, and proactively address issues before they impact operations.Analyze and optimize processes, focusing not only on technology implementation but also on enhancing operational efficiencies to improve service KPIs.Manage multiple project priorities in a dynamic environment, balancing the needs of various simultaneous implementations while maintaining attention to detail.
Join Growe, a premier business advisory and services group in the iGaming and Entertainment sectors. We specialize in developing effective strategies and scalable solutions. With a perfect blend of strategic insight and practical expertise, we empower businesses to thrive in a rapidly changing industry, capitalize on emerging opportunities, enter new markets, and achieve sustainable growth.This role is ideal for individuals who are eager to:Engage with customers through chat and ticket requests, addressing their challenges and delivering exceptional customer experiences in Spanish.Collaborate with team members to enhance the overall customer service experience.Assess customer needs, clarify information, investigate issues, and propose effective solutions.Adhere to internal protocols and guidelines to provide consistent, high-quality support.Qualifications we are looking for:Proficient in English (intermediate written and spoken skills).Fluent in Spanish.Previous customer support experience is preferred but not mandatory.Experience with live chat and email interactions is advantageous.We believe you would be a great fit if you possess:Strong organizational skills with the ability to prioritize effectively to meet deadlines.Excellent teamwork and communication skills.A capacity to thrive in a fast-paced environment and under pressure.Strong problem-solving abilities.Growe offers a competitive benefits package designed to foster your professional and personal development, including:Health & Wellness initiatives.Opportunities for career growth.Performance-based rewards.A dynamic work environment.Apply now and embark on your growth journey with us!
Join anyone-ai as a Physics AI Training Expert and play a pivotal role in shaping the future of artificial intelligence. In this fully remote position, you will collaborate with a dynamic team to develop and enhance AI models focused on physics applications. Your expertise will help drive innovation and improve educational outcomes through AI technology.
Join our dynamic team at hmgroup as a DC Business Expert specializing in 3PL (Third-Party Logistics). In this pivotal role, you will leverage your expertise to optimize supply chain processes, enhance operational efficiencies, and drive strategic initiatives that align with our business goals. Collaborate with cross-functional teams to ensure seamless logistics operations and provide innovative solutions that meet our clients' needs.
Join Our Team as a Customer Support RepresentativeAt Motion, we are pioneering the first comprehensive agentic work suite for businesses of all sizes. Our innovative platform is built from the ground up, integrating AI agents that revolutionize project management, documentation, scheduling, and communication. With our unique AI Employees, tasks are not just suggested but autonomously executed, ensuring efficiency and accuracy.Supported by Y Combinator and Sam Altman, we have achieved a valuation exceeding $500 million and have quickly amassed hundreds of thousands of users. We are on a mission to redefine productivity and are looking for passionate individuals to join us.As a Customer Support Representative, you will be a vital part of our commitment to delivering exceptional customer experiences while developing your skills in a dynamic and fast-paced environment.
About the RoleJoin SpendHound as we enhance our Premiere Negotiation Strategy services by recruiting a skilled Procurement Expert on a part-time basis. In this pivotal role, you will drive our vendor intelligence initiatives, engaging directly with software vendors to extract negotiation strategies, pricing insights, and deal-making intelligence that fuel our premium advisory services. This is an exceptional opportunity for professionals in procurement or SaaS sales who are passionate about vendor interactions, relationship-building, and transforming insights into actionable strategies.Your ResponsibilitiesBespoke VPR Outreach - Conduct targeted outreach to software vendors related to premium negotiation requests where we lack vendor primary research.Proactive VPR Buildout - Systematically pursue a prioritized list of leading enterprise software vendors based on customer needs and spending trends as your schedule allows.Existing VPR Refresh - Regularly update and verify previously collected vendor intelligence to maintain its accuracy and relevance.Ride-Along Relationship Management - Cultivate and oversee a network of subject matter experts (SMEs) who contribute during vendor interactions, managing all billing, payment, and tax documentation associated with these engagements.Negotiation Prep Packets - When AI and LLM tools cannot fully process available data, manually compile and structure negotiation preparation packets for our negotiators.Ideal Candidate ProfileYou possess 3+ years of experience in SaaS sales, procurement, or vendor management within a high-growth SaaS, Procurement Tech, or B2B environment.You have a demonstrated success in software sales, renewals, or contract negotiations from either the buying or selling perspective.You are familiar with major enterprise software categories and vendors, including tools like HubSpot, Zendesk, Figma, among others.You approach vendor discussions with a consultative, curiosity-driven mindset, adept at asking insightful questions and interpreting nuanced responses.You possess excellent English communication skills, both written and verbal, enabling you to conduct professional vendor interviews and produce clear, organized research outputs.
Join anyone-ai as a Math AI Training Expert and become a pivotal part of our innovative team. We are looking for passionate individuals who excel in mathematics and have a keen interest in artificial intelligence. In this role, you will help develop and refine AI models by providing training data and insights.The ideal candidate will have a strong mathematical background and the ability to translate complex mathematical concepts into data that AI can learn from. If you’re enthusiastic about AI and committed to advancing technology through education, we want to hear from you!
The retail sector in Latin America boasts an impressive annual value of $2 trillion. To secure increasing sales and market presence, brands and retailers invest billions each year, deploying thousands of workers for in-store tasks such as stocking shelves, fulfilling e-commerce orders, and creating displays. Our innovative technology offers effective solutions for brands and retailers, having successfully completed over 4 million tasks through our platform across Mexico, Colombia, Peru, and Costa Rica. We are on the hunt for passionate Customer Success leaders who possess an entrepreneurial mindset and a zeal for building impactful relationships. This is a unique opportunity to join a well-funded startup that is experiencing exponential growth. Our founders are alumni of Harvard Business School and bring extensive consumer expertise from their tenure at Walmart and P&G across Latin America, India, China, and Africa. We are actively expanding our team to propel our business forward.We seek a proactive and dynamic Customer Success Manager for our Delivery Unit, someone who thrives under pressure in a rapidly evolving environment. The ideal candidate will have significant experience in customer success, a passion for nurturing client relationships, and the ability to learn and adapt quickly. This role requires exceptional communication skills in both English and Spanish, critical and creative thinking, meticulous attention to detail, and a collaborative team spirit. The successful candidate will report to the Delivery Business Unit Manager and work closely with our Operations, Sales, Finance, Internal Operations, Technology, and Product teams across the region.Key Responsibilities: Overseeing daily operations within the Customer Success Department.Establishing customer success objectives for team members and guiding them to achieve these targets.Managing customer accounts effectively.Providing comprehensive support to customer inquiries.Deepening customer insights to tailor our products to their needs.Delivering an outstanding customer experience, ensuring clients maximize their investment value.Acting as the voice of the customer within Zubale.Proactively monitoring and enhancing key customer performance indicators.Leading business reviews and market visits with customers.Fostering strong partnerships with departments including Technology, Product, Internal Operations, Operations, Marketing, Finance, and Human Resources.
At NEORIS, we are a Digital Accelerator that empowers companies to step confidently into the future. With over 20 years of experience as Digital Partners for some of the largest companies worldwide, we pride ourselves on our diverse, multicultural startup culture. Our team of more than 4,000 professionals across 11 countries is dedicated to fostering innovation and continuous learning, creating high-value solutions for our clients.We are currently seeking a talented User Experience Researcher to join our team.Main Responsibilities:Focus on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other qualitative and quantitative feedback methodologies.Participate in Business Understanding analysis and define the end user for the service/product.Conduct research and analysis with end users and businesses to identify pain points and functionalities.
OUR HIRING PROCESS:We carefully evaluate each application based on our job requirements. We prioritize human interaction over machine algorithms, as we believe every applicant deserves personalized attention. Our experienced recruiting professionals ensure a thorough and fair assessment of your candidacy.Upon successful initial review, you may be invited to submit a video interview for the hiring manager's consideration. This step is typically followed by a practical test or brief project to assess your compatibility with our team.You will then have the opportunity to interview with our hiring manager and/or interview team. Please note that we do not conduct interviews via text or messaging apps, and a face-to-face (or Zoom) meeting is required prior to any hiring decisions. You will be invited to engage with our INFUSE team in a live setting.Following the interview process, if both parties are enthusiastic about moving forward, we will discuss your offer. We ensure that every candidate has the chance to have a live conversation with us before any offers are extended.INFUSE is committed to adhering to all relevant data privacy and security laws. For more details, please refer to our Privacy Policy Are you passionate about providing outstanding client experiences and excelling in a fast-paced environment? At INFUSE, we are on the lookout for a dedicated Customer Success Representative to join our team. In this role, your contributions will directly influence our clients' satisfaction and our company's overall success. This position offers a unique opportunity for professional development across various industries, ensuring that every day presents new and exciting challenges. At INFUSE, we pride ourselves on being a highly regarded employer, emphasizing employee satisfaction and fostering a workplace where everyone feels appreciated and connected. Joining our team means becoming part of a supportive community that celebrates achievements and encourages ongoing improvement. Discover how our employees thrive in their roles, driven by the meaningful relationships they build and the positive impact they create.
About CloudFactoryAt CloudFactory, we are a dedicated team driven by a mission to unleash the transformative potential of AI globally. By merging cutting-edge technology with a diverse network of skilled professionals, we turn unusable data into actionable insights, ensuring reliable and trustworthy inferences that deliver substantial business value at scale.More than a workplace, we are a global community built on strong relationships and the conviction that meaningful work can change lives. Our dedication to earning, learning, and serving propels every initiative as we aim to connect one million individuals to meaningful employment and cultivate leaders worth following.Our CultureAt CloudFactory, we are committed to fostering an environment where everyone feels empowered, valued, and inspired to express their true selves at work. Our core values include:Mission-Driven: We prioritize creating economic and social impact.People-Centric: We sincerely care about the growth, well-being, and sense of belonging of our team members.Innovative: We embrace change and collaboratively seek better methods to achieve our goals.Globally Connected: We support collaboration across diverse cultures and viewpoints.We believe in the transformative power of meaningful work. Partnering with leading innovators, we harness the capabilities of AI in medicine to enhance diagnostic tools and broaden access to high-quality healthcare.Our global network of professionals contributes to the development of groundbreaking technology that reshapes industries and enhances lives—from medical diagnostics to patient care and beyond.Why Become Part of Our NetworkWe are establishing a global network of healthcare experts—including pathologists, radiologists, and cardiologists—to share their medical expertise on projects that propel medical AI research and innovation.This is an ongoing opportunity to collaborate with us on future initiatives that utilize your expertise to influence the next generation of AI-driven healthcare systems.Your ContributionsDepending on the project, your responsibilities may include:Reviewing and validating medical data or imaging annotationsProviding domain expertise to enhance AI models for improved diagnostic accuracyAssisting in the design or review of training materials for medical labeling teamsParticipating in quality assurance or expert validation activities
Full-time|Hybrid|Global Sourcing, Colombia; Global Sourcing, Mexico; Monterrey, Mexico; Northamerica Region
NEORIS is a pioneering digital acceleration firm with over 20 years of experience, partnering with some of the world's largest companies to drive their digital transformation journeys. With a team of over 4,000 professionals across 11 countries, we foster a multicultural startup environment that champions innovation and continuous learning to deliver high-value solutions to our clients.We are currently seeking a Lead Expert in SAP S4 Central Finance to spearhead a complex global transformation initiative to SAP S/4HANA. This role involves leading and coordinating the Central Finance and Finance Transformation stream in a high-pressure, global setting, ensuring the integration of harmonized financial processes, real-time reporting, and data integrity across diverse systems.
