Job Title: Inbound Sales & Customer Service Representative (Home Services)Position Type: Full-Time, RemoteWorking Hours: U.S. Hours (including evening and weekend shifts on a rotating schedule)About the RoleJoin our team as an Inbound Sales & Customer Service Representative, where you'll manage a high volume of inbound calls, assist customers with their plumbing needs, and expertly guide them towards scheduling service appointments and exploring membership options.This position is perfect for those who thrive on assisting customers over the phone, excel in a structured sales environment, and are eager to enhance their skills in inbound sales, appointment scheduling, and customer experience, supported by established processes and resources.Your contributions will be vital in generating revenue while ensuring a calm, professional, and customer-centric phone experience.Key ResponsibilitiesInbound Calls & Customer InteractionsHandle incoming customer calls with empathy, professionalism, and assurance.Identify customer concerns and offer suitable service solutions.Direct conversations towards successfully booking service appointments using established call flows.Appointment Scheduling, Sales & Membership SupportAccurately and efficiently schedule plumbing service appointments.Introduce and explain the Pipeline Club membership as appropriate.Spot upsell opportunities while prioritizing customer satisfaction.Systems, Documentation & ToolsLog all calls, bookings, and notes accurately in the CRM.Adhere to documented scripts, workflows, and call processes.Provide constructive feedback to enhance call flows, tools, and overall efficiency.Customer Experience & Team CollaborationResolve customer concerns or escalations in a professional manner.Uphold consistent call quality and customer satisfaction standards.Work with offshore team members to ensure seamless service delivery.What Makes You a Great FitYou are confident in speaking with customers over the phone and can easily build rapport.You find joy in helping others and achieving results.You are accountable, reliable, and comfortable working towards defined goals.You welcome coaching, feedback, and the opportunity for continuous improvement.You quickly adapt in fast-paced, call-driven environments.Required Experience & SkillsExperience in inbound sales, call center sales, or customer service.Demonstrated ability to convert inbound inquiries into booked appointments.Strong communication, objection-handling, and upselling skills.Comfort using CRM and other relevant tools.

About the RoleJoin our dynamic team at Remote Raven as a Bilingual Customer Service Representative, where you will play a crucial role in supporting homeowners and managing community operations. We are looking for an organized and professional individual who thrives on assisting residents with their inquiries, payments, and various concerns. Your responsibilities will include answering calls, maintaining meticulous records, and fostering clear communication among homeowners, vendors, and management. Key ResponsibilitiesRespond to inbound calls and emails from homeowners and vendors with courtesy and professionalism.Provide comprehensive information regarding community policies, dues, and maintenance requests.Verify and confirm payment statuses to ensure accuracy.Maintain and organize both digital and physical files for homeowners.Document call notes and update databases with precision.Assist with scheduling, notifications, and general administrative tasks.Escalate urgent matters to management or accounting as required.Collaborate with team members to ensure smooth community coordination. QualificationsExceptional verbal and written communication skills in both English and Spanish (bilingual required).Previous experience in customer service, HOA, or property management is preferred.Basic knowledge of payment processes and billing follow-ups.Highly organized with strong attention to detail.Proficient in computer applications, including Microsoft Office and community management software.Friendly, professional demeanor with the ability to remain calm under pressure.Willingness to learn and adapt to new systems and procedures. Ideal Candidate TraitsPatient and empathetic communicator.Strong organizational and multitasking skills.Reliable, detail-oriented, and proactive.A team player with a positive attitude. This is a full-time position.100% RemoteCompensation: Up to $8/hr

Join our dynamic team at Experian as a Helpdesk Lead and play a pivotal role in providing exceptional support to our clients. You will lead a team of dedicated helpdesk professionals, ensuring that our customers receive timely and effective assistance. Your leadership and expertise will be crucial in enhancing our service delivery and maintaining high customer satisfaction.

BiOptimizers seeks a contract Customer Service Representative based in Costa Rica. This role centers on supporting customers, answering product-related questions, and resolving issues that may arise. Key responsibilities Respond to customer inquiries quickly and with professionalism Engage with customers to address concerns and provide clear, accurate information Work to ensure every customer has a positive experience with BiOptimizers products Requirements Strong communication skills Comfort interacting directly with customers Genuine interest in helping others

Join Our Team as an Inbound Sales & Customer Service Representative for Home ServicesPosition Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings + Weekend Rotation Required)We are seeking a dynamic Inbound Sales & Customer Service Representative to manage high-volume inbound calls and assist customers with their plumbing needs. Your primary goal will be to transform these conversations into scheduled service appointments and memberships.This role is not just about answering calls; it's a sales-oriented customer service position. You'll guide discussions, resolve issues, and effectively encourage customers to take action.If you are comfortable speaking on the phone, enjoy helping others, and are eager to develop your inbound sales skills, then this opportunity is perfect for you.Your Key ResponsibilitiesInbound Calls & Sales ConversationsManage high-volume inbound calls with professionalism and confidenceAssess customer needs and suggest appropriate servicesDrive conversations towards scheduled appointments following established scriptsQuickly gain trust and maintain a calm, solution-oriented demeanorScheduling, Sales & UpsellingEfficiently book service appointmentsIntroduce and clarify membership plans (Pipeline Club)Spot upsell opportunities while ensuring a positive customer experienceIntegrate service and sales in every customer interactionCRM & Systems ManagementAccurately log calls, bookings, and notes in CRM systemsAdhere to structured scripts, workflows, and SOPsKeep customer records clean and completeCustomer Experience & RetentionConfidently handle objections and concernsProfessionally de-escalate frustrated customersProvide a consistent, high-quality customer experienceTeam CollaborationCollaborate closely with dispatch and operations teamsCoordinate with offshore team members to ensure smooth service deliveryProvide feedback to enhance scripts, tools, and workflowsSuccess MetricsAchieving high call-to-booking conversion ratesConsistent accuracy in appointment schedulingStrong conversion rates for membership (Pipeline Club)Positive customer feedback and satisfaction levelsThorough and reliable CRM documentation

Join Our Team as a Customer Support RepresentativePart-Time, Hourly | Flexible CoverageWe are looking for an exceptional customer support representative to deliver culturally aware and adaptable support for our premium direct-to-consumer (DTC) apparel brand. The ideal candidate will be able to increase availability during crucial product launches and marketing initiatives, while maintaining efficiency during slower periods.Compensation will be hourly, with schedules provided one week in advance whenever possible.Initial Staffing ModelAvailability for weekend shifts is essentialCommitment of approximately 20–35 hours per weekSchedules to be shared one week aheadHours may vary based on:Product launchesPromotional eventsInfluencer and press engagementsKey ResponsibilitiesCustomer Support & CommunicationRespond to customer inquiries via email and chat on GorgiasProvide a warm, empathetic, and brand-aligned communication styleAssist with order inquiries, including:Shipping and deliveryReturns and exchangesFit and product-related questionsPromptly escalate sensitive or VIP cases as neededOperational ExcellenceIdentify recurring customer issues and trendsMaintain high standards of ticket quality and documentationAdhere to established workflows and brand guidelinesSupport During Launches & Peak TimesProvide flexible support during:Product launchesKey marketing campaignsIncreased traffic from influencer promotionsDeliver quick responses during peak periodsAssist with social DM inquiries related to support during launchesService Level Expectations (SLAs)Email response time during launches: within 24 hoursEmail response time during off-peak: within 48 hoursStrict adherence to:Brand voice and toneQuality standardsEscalation proceduresAttention to detail and accuracy, given the brand's public image

The Customer Service Specialist for Health Care serves as the primary liaison for Health Care Providers (HCPs) and patients, addressing intricate patient access challenges. In this role, you will become a subject matter expert in insurance processes, prior authorizations, exceptional customer service, and alternative funding strategies. Your responsibilities will include providing clear and accurate information regarding patients' medical and pharmacy benefits, financial assistance, and access inquiries. You will enhance the efficiency of the wider access team by managing and disseminating insurance intelligence. Responsibilities include: - Delivering top-notch customer service for inbound and outbound calls to ensure first-call resolution. - Offering insights on insurance coverage, verification details, prior authorization statuses, and alternative funding options for both existing and newly launched products. - Providing healthcare offices with updated plan forms, portals, and websites for prior authorizations and appeals. - Clearly communicating and educating customers on the outcomes of their inquiries. - Investigating and resolving complex issues for patients facing escalated challenges such as access difficulties or savings card issues. - Conducting benefit investigations and liaising with HCPs, patients, or pharmacies as necessary. - Adapting quickly to business process changes related to all drugs and channels. - Documenting information accurately in the required systems and communicating insurance details effectively via phone, electronic methods, and fax, adhering to established policies. - Identifying potential Adverse Event situations for reporting to Pharmacovigilance, ensuring compliance with FDA regulations. - Supporting changing business priorities by remaining flexible in task execution to benefit patients and the services provided. - Collaborating cross-functionally to identify and implement process improvements. - Liaising with healthcare providers, insurance companies, AbbVie Patient Access Support representatives, filling pharmacies, and patients to effectively administer Patient Support Service programs. - Educating stakeholders on access processes tailored to their patients' insurance plans.

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices.

Experian is seeking a Lead Cyber Fusion Engineer to drive key cybersecurity projects and lead a team focused on protecting critical data and infrastructure. This position is based in Heredia and plays a central role in shaping the company’s cyber defense strategies. Role overview The Lead Cyber Fusion Engineer oversees a group of engineers dedicated to designing and implementing security solutions. This work includes integrating advanced technologies to strengthen Experian’s overall security posture. Collaboration with cross-functional teams and stakeholders is a regular part of the job, ensuring that security measures align with business needs. What you will do Lead a team of engineers in developing and deploying security solutions Guide the adoption of new technologies to improve cyber defense Work closely with other departments and stakeholders to maintain effective security practices Requirements Strong background in cybersecurity, with hands-on experience in threat detection and response Demonstrated leadership skills and experience managing technical teams Ability to collaborate across departments and communicate security needs to stakeholders

Veeam Software is known as the Data and AI Trust Company, helping organizations understand, secure, and strengthen their data and AI systems. With headquarters in Seattle and teams in more than 30 countries, Veeam supports over 550,000 customers worldwide in maintaining business continuity. The company focuses on data resilience and security posture management, serving some of the world’s leading brands. Role Overview The Senior Renewals Operations Manager, Customer Success, is a key cross-functional role focused on improving the effectiveness, scalability, and experience within Veeam’s global Customer Success organization. This position works closely with the VP of Customer Success and is responsible for shaping the Customer Success Manager (CSM) experience. Responsibilities include driving process excellence, supporting data-driven execution, and ensuring consistent operations across regions. This role sits at the center of the customer experience, connecting Customer Success with Renewals, Support, Professional Services, and Sales to create a seamless and scalable customer journey. The position uses data, analytics, and AI-based tools to support customer retention, growth, and positive outcomes. As an individual contributor, this role offers high visibility with executive leadership. Location Remote, Costa Rica

About Veeam Software Veeam Software is known as the Data and AI Trust Company, helping organizations understand, secure, and maintain the resilience of their data and AI systems. As a leader in data resilience and security posture management, Veeam operates at the intersection of identity, data, security, and AI risk. Headquartered in Seattle, with offices in over 30 countries, Veeam protects more than 550,000 customers worldwide and supports some of the largest global brands. Role Overview The Senior Renewals Operations Manager - Customer Support is a strategic partner focused on improving the efficiency, scalability, and experience of Veeam’s global Customer Technical Support team. This role works closely with the VP of Customer Technical Support and plays a key part in managing the full lifecycle of the Technical Support Engineer (TSE) experience. The position emphasizes process excellence, data-driven operations, and consistent practices across multiple regions. Positioned within the post-sales ecosystem, this manager ensures strong alignment between Customer Support, Renewals, Customer Success, Professional Services, and Sales. The goal is to deliver a seamless and predictable customer journey. The role uses data, analytics, and AI insights to drive performance, support informed decisions, and encourage ongoing improvement. This is a high-impact individual contributor role with considerable executive visibility. Location Remote, Costa Rica

Join Veeam Software as a Senior Program Manager for Customer Experience Operations where you will play a pivotal role in enhancing our customer journey and operational efficiency. You will lead cross-functional teams to deliver innovative solutions and drive strategic initiatives that improve customer satisfaction and operational performance.

About the Role idt is looking for a Customer Success Manager based in Costa Rica. This role focuses on helping customers reach their goals with our solutions. The Customer Success Manager acts as a trusted advisor, guiding clients throughout their experience and delivering strong support. What You Will Do Build and maintain strong relationships with customers Understand client needs and help them achieve desired outcomes Guide customers through their journey with idt Collaborate with other departments to address feedback Contribute to product improvements based on customer insights What Matters for Success Strong relationship-building skills Ability to understand and respond to customer needs Comfort working with teams across the company Dedication to providing excellent support

Veeam Software is the Data and AI Trust Company. The team helps organizations understand, secure, and maintain resilience in their data and AI systems. With headquarters in Seattle and offices in more than 30 countries, Veeam protects over 550,000 customers worldwide. The company focuses on data resilience and security posture management, connecting identity, data, security, and AI risk. Veeam supports many of the world's most recognized brands. Role Overview The Senior Operations Manager for Renewals in Professional Services plays a central role in improving the effectiveness, scalability, and experience of Veeam’s global Professional Services team. This position acts as a key operational partner to the Senior Vice President of Professional Services, overseeing the entire Technical Account Manager (TAM) journey. The focus is on process excellence, data-driven execution, and maintaining operational consistency across regions. Positioned within the post-sales ecosystem, this role connects Professional Services with Renewals, Customer Success, Support, and Sales. The goal is to ensure a seamless, scalable, and predictable customer experience. Data, analytics, and AI-driven tools are used to increase performance, support decision-making, and encourage growth. This is an individual contributor role with significant executive-level visibility. Location Remote, Costa Rica

Experian is hiring a Customer Support Specialist II in Heredia. This position centers on helping customers with questions, troubleshooting problems, and making sure each interaction leaves a positive impression of Experian’s products and services. Role overview Customer Support Specialists handle a range of customer inquiries, aiming to resolve issues efficiently and accurately. The team values clear communication and a focus on customer satisfaction. What you will do Respond to customer inquiries through various channels Resolve product or service issues promptly Work to ensure each customer has a positive experience Requirements Strong interest in customer service Ability to work effectively in a busy setting Commitment to providing helpful, friendly support

Your Role:As a Senior Customer Success Manager at ServiceNow, you will be the key advocate for our clients, guiding them on their journey to achieving their business objectives. You will manage a diverse portfolio of customers, ensuring they derive maximum value from their ServiceNow investments through tailored advice and best practice implementation. Your mission is to enhance customer engagement, identify new use cases, and facilitate product adoption, ultimately driving successful outcomes.Guide customer interactions and track their progress towards desired outcomes.Ensure all customers are utilizing the latest version of ServiceNow products and maintaining optimal technical health.Utilize established Success Plays while developing new strategies to assist customers effectively.Collaborate with clients to develop impactful use cases and success stories.Maximize the value customers receive from their ServiceNow licenses.Coordinate with internal teams to resolve client issues promptly.Lead projects as directed by management.Quickly address escalated client concerns using resources across the organization.

Are you a passionate expert in the Spanish language (Latin America) looking to make a significant impact in the realm of artificial intelligence? As large-scale language models evolve from simple chatbots into sophisticated tools for linguistic exploration, your role becomes vital in providing high-quality training data. This data is essential for creating AI that can offer world-class education, keep up with groundbreaking research, and enhance communication for Spanish speakers globally.We are seeking dedicated Spanish language specialists who possess a deep understanding of phonetics, morphology, syntax, semantics, pragmatics, and sociolinguistics. In this role, you will rigorously test advanced language models, focusing on critical aspects such as verb conjugation, noun-adjective agreement, subjunctive usage, sentence structure, regional dialects, idiomatic expressions, and cultural nuances. Your insights will be invaluable as you document errors to improve model reasoning.On a day-to-day basis, you will engage in dialogue with the model, verify the accuracy of its outputs, capture reproducible error patterns, and propose enhancements to our prompt engineering and evaluation metrics.A Master's degree or PhD in Spanish language, linguistics, or a closely related field is preferred. Experience with peer-reviewed publications, teaching, or hands-on linguistic analysis projects will be considered a strong asset. Effective communication skills, including the ability to articulate your thought process, are essential.Are you ready to leverage your expertise in Spanish to help shape the future of AI? Apply now and be part of a project that aims to educate the world!

Job Title: Customer Support SpecialistPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RolePavago is seeking a dynamic and service-oriented Customer Support Specialist to enhance customer interactions, resolve issues effectively, and deliver an exceptional customer experience.In this role, you will be responsible for case management, proficient communication, billing assistance, and interdepartmental collaboration. Acting as the primary point of contact for customers, you will ensure their inquiries and concerns are addressed promptly and efficiently.The ideal candidate will be meticulous, responsive, and thrive in a fast-paced environment where customer satisfaction takes precedence.Key ResponsibilitiesCase Management & Documentation Create and manage cases in Salesforce for all customer interactions. Keep precise and detailed records of issues, updates, and solutions. Ensure all customer interactions are accurately documented and tracked. Triage & Prioritization Evaluate the urgency of incoming customer requests and prioritize effectively. Assign and monitor case ownership to guarantee timely resolution. Oversee open cases to ensure consistent progress towards closure. Customer Communication Provide proactive updates to customers within 24 hours. Communicate clearly and professionally via phone, email, and other platforms. Keep customers informed throughout the resolution process. Internal Collaboration Collaborate closely with service, installation, and receivables teams to resolve issues. Coordinate with various departments to ensure timely and accurate solutions. Escalate issues as needed to secure swift resolutions. Billing Support Address billing and invoice-related inquiries from customers. Encourage customers to opt for auto-billing when appropriate. Assist with follow-ups on overdue accounts in coordination with the receivables team. Problem Solving & Process Improvement Investigate recurring issues and identify root causes. Document findings and propose enhancements to processes. Contribute to improving overall customer experience and operational efficiency. Customer Satisfaction Confirm customer satisfaction prior to case closure. Motivate satisfied customers to leave positive reviews. Ensure a consistently positive and professional experience for customers. What Makes You an Ideal Candidate You are dedicated to customer service excellence and focused on delivering outstanding support. You possess strong organizational skills and attention to detail in managing multiple cases. You communicate effectively and maintain a positive demeanor under pressure.

Are you a coding aficionado with a passion for technology and fluent in Spanish (Latin America)? Join us in revolutionizing the future of artificial intelligence! As large-scale language models transition from simple chatbots to groundbreaking tools for scientific exploration, your expertise is crucial. By providing high-quality training data, you can help democratize education, facilitate advanced research, and optimize software development globally.We seek talented coding specialists who are well-versed in algorithms, data structures, software architecture, and both frontend and backend development. Your role will involve engaging with advanced language models on complex topics such as asynchronous programming, RESTful API integration, memory management, object-oriented design, secure coding practices, and debugging distributed systems. You will meticulously document every failure mode to enhance model reasoning.On a typical day, you will interact with models regarding software engineering tasks and technical scenarios in Spanish (Latin America). Your responsibilities include verifying logical accuracy and coding fluency, evaluating the naturalness and correctness of Spanish, capturing reproducible error traces, and suggesting enhancements to our prompt engineering and evaluation metrics.A Bachelor’s, Master’s, or PhD degree in computer science, software engineering, or a related technical field is preferred. Real-world coding experience, technical writing proficiency in Spanish, or contributions to open-source projects are highly valued. Clear communication skills—demonstrating your thought process—are essential.Are you ready to transform your coding and Spanish language skills into the foundation for tomorrow's AI? Apply now and start training the model that will empower future generations!