About the job
Join Deductive AI as a Forward Deployed Engineer
At Deductive AI, we are revolutionizing the way leading global software companies manage production incidents through our innovative AI SRE Agents. Our mission is to liberate engineers and organizations from the relentless cycle of crisis management, allowing them to focus on their core objectives and maximize their potential.
Our team comprises elite AI researchers and engineers with distinguished backgrounds from renowned institutions and companies such as UC Berkeley, IIT, Meta, Google, Amazon, Databricks, and ThoughtSpot. We merge cutting-edge academic research with practical industry insights to redefine what AI can accomplish in the realm of reliability engineering.
Role Overview
As a Forward Deployed Engineer, you will engage directly with customers, guiding them through the successful implementation of Deductive during proof-of-concept trials and full rollouts. By understanding their incident management and reliability needs, you will customize and enhance our AI platform to suit their specific requirements. This position combines technical acumen with customer partnership, ensuring that Deductive delivers impactful and measurable results.
Key Responsibilities
- Lead and manage the implementation of Deductive, assisting customers from initial scoping and integration through to production readiness and measurable success.
- Tailor and optimize Deductive deployments to align with customer-specific use cases, ensuring rapid value delivery.
- Serve as a trusted technical advisor, helping clients navigate challenges related to observability and reliability while establishing effective practices.
- Create automation scripts that extend Deductive's capabilities across observability platforms, codebases, and knowledge systems.
- Collaborate closely with Product and Engineering teams to incorporate customer feedback into product improvements and best practices.
