About the job
At We Clone You, a premier virtual assistant firm, we are dedicated to empowering businesses of all sizes through exceptional virtual support. We are currently seeking an enthusiastic and skilled Virtual Assistant with a strong background in property management to enhance our client's operations and drive their success.
In this dynamic role, your responsibilities will include:
- Responding to tenant inquiries through email, phone, or chat promptly and professionally.
- Managing lease renewals, rent collection follow-ups, and official notices.
- Updating and maintaining accurate tenant and property information in our CRM/property management software.
- Coordinating maintenance requests and scheduling vendor appointments efficiently.
- Assisting in managing property listings, including marketing vacant units and keeping online listings current.
- Generating and distributing reports on occupancy rates, maintenance issues, and overall performance.
- Scheduling and overseeing routine inspections, move-in and move-out inspections, and annual property assessments.
- Clearly communicating inspection schedules and procedures to tenants via email or phone.
- Utilizing ISN (Inspection Support Network) or similar platforms to manage inspection bookings, assign inspectors, and track results.
- Confirming access instructions with tenants and preparing necessary documentation.
- Following up on inspection outcomes to coordinate repairs or maintenance as required.
- Maintaining comprehensive inspection logs and ensuring compliance with internal protocols and local regulations.
