About the job
Hostaway is seeking an Account Manager for a fully remote role based in the Philippines. This position requires working during North American Eastern Standard Time hours. Hostaway serves over 20,000 property managers worldwide with a platform designed for professional short-term rental operators, providing tools that support efficiency and business growth. The company is profitable, expanding rapidly, and recognized as the first unicorn in the short-term rental PMS sector. More about Hostaway’s story and valuation can be found here.
Role overview
The Account Manager leads the post-sale commercial relationship for a global customer base. The primary goal is to increase Net Revenue Retention by expanding existing customer accounts through add-on products and strategic upselling.
Key responsibilities
- Drive commercial growth by identifying and acting on expansion opportunities within current accounts.
- Engage proactively with customers to help them maximize value from the Hostaway platform.
- Manage a sales pipeline in Salesforce and collaborate with teams across the company.
Targets and collaboration
- Consistently exceed monthly and quarterly ARR targets by promoting adoption of add-on products, such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
- Work closely with regional Customer Success Managers for Mid-Market and Enterprise accounts to identify and pursue expansion opportunities. Act as the commercial specialist, leading add-on and upsell sales surfaced by the Customer Success team.
This role requires working during North American EST hours.
