Schedule: Full-Time, Monday to Friday, 8 AM to 5 PMLocation: 100% RemoteTime Zone: PST (Pacific Time Zone)Contract Type: Independent ContractorDuration: Long-TermCompensation: NegotiableAbout Our Client:Join a leading Los Angeles-based fashion brand renowned for its vibrant, trend-focused styles and substantial presence on social media. This company prioritizes body-inclusive designs and agile product turnover, cultivating a devoted global audience by offering affordable, influencer-endorsed fashion at scale.Position Overview:We are seeking a Data Implementation & Analytics Specialist to spearhead the integration of Northbeam as our new multi-touch attribution platform within a dynamic fashion eCommerce environment. This role demands a data expert who will oversee the complete implementation process, consolidate data across Google's marketing ecosystem, and transform raw data into actionable insights for our growth team.Key Responsibilities:Northbeam DeploymentLead discovery sessions, scoping, and phased rollout of NorthbeamMap and validate data streams from Shopify/BigQuery, marketing APIs, and pixel eventsCreate and test multi-touch attribution models that accurately represent customer journeysMastery of Google EcosystemConfigure GA4, GMP (Ads, CM360, SA360), and BigQuery for seamless data integrationEstablish rigorous UTM conventions and server-side tracking to minimize signal loss post-iOS 17Data Pipeline & WarehousingDesign ELT workflows using tools like Fivetran or Airbyte to feed into a centralized data warehouseManage schema and monitor data quality, while automating anomaly alertsReporting & Insight GenerationCreate Looker/Tableau dashboards to visualize daily cohort ROAS, MER, and LTVConduct ad-hoc analyses using SQL, Python, or R to inform budget allocation and creative testingCross-Functional EnablementTrain channel managers on interpreting Northbeam and GA4 outputsCollaborate with the development team on tag governance and site-speed considerationsEffectively communicate findings to executive leadership in an easily understandable mannerSuccess Milestones:30 Days: Design completed for Northbeam architecture, implementation timeline secured, and key stakeholders trained on data prerequisites.60 Days: Core data feeds operational, actionable insights generated from attribution models, and first dashboards delivered.90 Days: Achieve full-funnel visibility, track improvements in blended ROAS, and automate data QA processes.

Role Overview NielsenIQ is seeking a Customer Support Manager focused on Analytics & Insights for its Pasig City office. This manager will guide a team tasked with supporting clients and turning data into practical recommendations. The position centers on improving customer experiences and helping clients make informed decisions using analytics. What You Will Do Lead and mentor a group of customer support specialists. Review customer feedback and service metrics to identify areas for improvement. Work with teams across departments to strengthen product offerings. Create and roll out training programs aimed at boosting team effectiveness. Apply data analytics to deliver meaningful insights for clients. Location This role is based in Pasig City.

Become a Vital Member of Our Global IT Support Team!Are you an IT professional who enjoys assisting end users and is enthusiastic about technology? Do you excel in a dynamic environment and see yourself as a proactive problem-solver? If so, we have an exciting opportunity for you to join our IT Support Team in Manila.We are on the lookout for an IT Support Specialist to be part of our global team. In this role, you will manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will be instrumental in providing an exceptional user experience for both DOF and onshore teams, ensuring smooth day-to-day IT operations.As a member of the IT Support Team, you will offer technical assistance to end users, contribute to continuous improvements, and support regional and global projects as needed. This position also provides opportunities for onsite support across DOF locations.This is an exhilarating time to join our team. We seek individuals with a strong foundation in Service Desk operations, including experience with Active Directory, Office 365, user administration, operating systems, hardware troubleshooting, cloud computing, and network troubleshooting. Knowledge of Incident Management, Request Fulfillment, Problem Management, and Change Management is essential.In addition to technical skills, we value customer-focused, solutions-oriented individuals grounded in strong personal values. You should be empathetic, honest, observant, humble, and rational—someone who embodies the principle of “seeking to understand before seeking to resolve.”To excel in this position, you should possess critical thinking and strong decision-making abilities, capable of recognizing and prioritizing high-impact initiatives. A strong sense of ownership, commitment to meeting deadlines, and the ability to work within time constraints are vital.We also value positivity within our team—collaborative, adaptable, and enjoyable to work with—someone who can engage with diverse audiences and significantly contribute to collective goals.Key Responsibilities:Helpdesk Support: Respond to, troubleshoot, and resolve hardware and software issues via phone, email, or in-person desk-side support.Hardware & Software Management: Purchase, install, configure, and maintain computers, laptops, printers, scanners, and other peripheral equipment.Network Support: Monitor and maintain LAN/WLAN connectivity, including troubleshooting internet connectivity and basic network infrastructure.Onboarding/Offboarding: Provision and deprovision user accounts (Active Directory/Azure), set up workstations, and install necessary software.

About UsWing is on the lookout for outstanding talent to join M32 AI, a visionary company backed by leading Silicon Valley investors, committed to developing intelligent AI solutions for small and medium businesses worldwide.Imagine the dynamics of a startup combined with the reliability of an established corporation, offering rapid innovation without the burdens of bureaucracy.If you thrive on challenges and are eager to create a substantial impact in a pivotal role, this is the opportunity you've been waiting for.We are searching for a Sales & Customer Support Specialist to become part of our team, dedicated to providing exceptional product demonstrations, onboarding experiences, and technical support for our innovative AI product, Central. This position harmonizes sales expertise, customer success, and technical product knowledge, acting as a vital link between our clients and our advanced AI solutions.

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Join KDCI, a forward-thinking company dedicated to delivering exceptional outsourcing solutions. We are seeking passionate IT Support Specialists to be part of our dynamic team. This role offers the chance to thrive in a stimulating environment where your expertise is not only acknowledged but also nurtured for career advancement.As an IT Support Specialist, you will be pivotal in providing essential technical support and assistance, guaranteeing that our production team operates without technical disruptions. You will play a key role in troubleshooting and resolving issues pertaining to software, hardware, and networks, ensuring all systems function smoothly and reliably.Key Responsibilities:Deliver first-level technical support and assistance to users across various departments.Diagnose and resolve software, hardware, and network-related issues.Install, configure, and maintain software and hardware to ensure optimal workstation performance.Manage user accounts and permissions to ensure secure system access.Assist in the implementation of new software applications and system upgrades.Create and maintain technical documentation and user manuals.Regularly monitor and update IT inventory and equipment status, ensuring accuracy in asset documentation.

Join our dynamic team at Crewbloom as a Partner Support Specialist! We are looking for an enthusiastic and detail-driven individual to serve as the primary support contact for our global partners. In this vital role, you will ensure smooth operations and swiftly address any challenges our partners encounter.Key Responsibilities:Tier 1/2 Ticket Management and Triage: Act as the initial point of contact, adeptly managing and triaging incoming support requests (tickets) from partners. You will efficiently resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the relevant internal team.License and Configuration Management: Oversee all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to guarantee that partners have the correct access and setup.Product + Operational Issue Resolution: Investigate, diagnose, and resolve a variety of issues related to both product functionality and operational workflows. This role necessitates cross-functional collaboration to provide timely and comprehensive solutions.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

Join our dynamic team at neowork as a Community Support Specialist. In this pivotal role, you will serve as the primary point of contact for our valued subscribers, customers, and social media followers. Your mission is to deliver friendly, professional, and timely support through various channels including email, phone, and live chat. You will be instrumental in ensuring our community enjoys a seamless and positive experience while efficiently troubleshooting issues and enhancing our support processes.Key ResponsibilitiesProvide prompt and professional responses to inquiries through email, phone, and live chat.Offer compassionate, clear, and accurate support to community members.Troubleshoot technical issues and resolve problems effectively.Collaborate with the community team to identify trends and enhance support processes.Foster a positive and welcoming environment for all community participants.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

Remote Support Desk SpecialistCompany OverviewJoin our client's dynamic team, a leading US-based IT services provider, committed to empowering small and medium-sized enterprises with robust technology solutions since 1995. They excel in offering comprehensive managed IT services, enabling businesses to concentrate on their core operations while their IT frameworks are handled with precision and care.The dedicated team is focused on delivering proactive technical support, strategic IT advice, and tailored solutions that drive seamless operations and growth for clients. With a strong emphasis on fostering client relationships, accountability, and teamwork, the company is steadfast in its mission to provide high-quality IT services.As the company continues to expand its reach, we are on the lookout for a Support Desk Specialist who will deliver Tier 1 technical support, address technical challenges, and guarantee dependable IT assistance for our clients.Role OverviewThe Support Desk Specialist will serve as the primary point of contact for clients, offering technical assistance through troubleshooting, resolving IT issues, and ensuring exceptional customer service. You will collaborate closely with the support team to maintain client systems' efficiency and swiftly address technical challenges.Work ArrangementLocation: Work From HomeSchedule: Monday – FridayShift: 8:30 AM – 5:30 PM ESTPhilippine Time: 9:30 PM – 6:30 AMKey ResponsibilitiesDeliver frontline IT support to clients via phone and remote support tools.Investigate and resolve hardware, software, and connectivity issues.Assist users with Microsoft 365 and Windows-related inquiries.Accurately document and manage support tickets.Escalate unresolved technical issues to senior engineers as necessary.Maintain open communication with clients on issue resolution.Ensure exemplary customer service and user satisfaction.Contribute to enhancing support procedures and internal documentation.Participate in on-call or after-hours support rotations as required.

About EucalyptusAt Eucalyptus, we are dedicated to our mission to promote sustainable health for all. With over a billion individuals battling obesity globally, we focus on preventing chronic conditions through innovative long-term care solutions.Eucalyptus is the driving force behind Juniper, one of the largest weight-management programs worldwide, which integrates GLP-1 medication with personalized nutrition, physical activity support, and clinician-led care from a diverse team of healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research reveals that our integrated clinical and behavioral approach enables our patients to lose significantly more weight during their treatment with Juniper, achieving four times the results.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from esteemed investors such as BOND, NewView, Blackbird, and Airtree.Assisted more than 350,000 patients dealing with obesity across five markets.Received a selective NICE endorsement to deliver services to the NHS.Customized offerings for thousands of patients in Germany and Japan.About the RoleAt Eucalyptus, we recognize that providing multidisciplinary clinical support is crucial for patient success throughout their treatment journey. We aim to ensure that patients have timely access to the right clinician.The Medical Support Specialist will be essential in collaborating with doctors, nurses, and pharmacists to triage, assess, and support patients during their treatment. This role is perfect for individuals who are passionate about healthcare, excel in communication, and are committed to delivering exceptional customer service.Your responsibilities may include:Providing medical support to patients with various conditions, primarily through email:Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and provide appropriate solutions.

OverviewJoin Treantly as an IT Support Specialist, where you will play a vital role in ensuring the smooth operation of our IT infrastructure. Your expertise will help us resolve technical issues efficiently and collaborate with vendors to enhance our systems.Core ResponsibilitiesInfrastructure & NetworkOversee the stability of network and infrastructure operations.Work closely with Lanworks to address firewall and server challenges.Escalate complex incidents when necessary for swift resolution.Server & SystemsAdminister Domain Controller responsibilities.Maintain the functionality of File Servers, Database Servers, and Remote Desktop systems.Conduct routine monitoring and maintenance of systems.Microsoft 365 & CollaborationManage user accounts, licenses, and SharePoint access within Microsoft 365.Coordinate licensing requests through IT Weapons Inc.Applications & Internal SystemsProvide daily support for MedaPlus and Bos+ software.Troubleshoot issues related to C# and legacy Visual FoxPro components.Address production problems during business hours promptly.Telecommunications & Office SystemsSupport telecom systems and office hardware efficiently.Coordinate with vendors for printer and fax services.Technical SupportAssist users with hardware, software, and internet-related issues.Escalate urgent issues as needed to minimize downtime.IT Onboarding & OffboardingManage the setup and removal of user accounts, devices, and access rights.Adhere to documented security protocols.

About ThriveCart:ThriveCart is an innovative platform utilized by over 50,000 users globally to drive over $5 billion in sales. Our comprehensive platform features a learning management system (LMS), affiliate management, as well as cart and checkout functionalities, making it an ideal solution for creators, coaches, consultants, and other businesses.Our platform seamlessly integrates with your existing tools and offers a user-friendly interface packed with features that empower customers to monetize their current traffic effectively. As the highest-converting cart for online businesses, ThriveCart is on a growth trajectory, is profitable, and supported by LTV SaaS Growth Funds, and we aim to expand our presence in the online business sector.Position Overview:As a Customer Support Specialist, you will play a crucial role in our support team, addressing a diverse array of customer concerns. You will utilize your in-depth product knowledge and problem-solving abilities to offer effective solutions, ensuring an exceptional customer experience. Your responsibilities will include direct customer interactions through email, live chats, and sometimes video calls, collaborating with cross-functional teams, and enhancing our knowledge base.Key Responsibilities:Diagnose and troubleshoot an array of customer issues, from technical difficulties to complex usage inquiries, creating bug tickets on JIRA and ensuring prompt and effective resolutions.Provide clear, concise, and professional communication to customers across various channels.Collaborate closely with cross-functional teams, including Engineering and Product, to address complex issues and propose improvements.Document and track all customer interactions and solutions in our support ticketing system with high accuracy.Identify trends in customer issues and recommend long-term solutions to improve support processes and product functionality.Contribute to the development and enhancement of knowledge base articles, ensuring resources are current and precise.Establish trust and rapport with customers, maintaining a calm, empathetic, and solution-oriented approach in all interactions.Proactively update customers on the status of their issues and anticipated resolution times.Embrace and act on constructive feedback to continuously enhance personal performance and alignment with the company's goals.

About UsAt EYT Technologies, we are transforming the landscape of consumer credit by significantly lowering the cost of capital through innovative technology that allows access to personal assets. Our flagship product is the most affordable credit card globally, leveraging home equity. With our patented technologies, we have streamlined a process that typically spans 4-6 weeks and requires substantial investment, to a mere 15 minutes and zero upfront cost.Who We AreWe are a financially robust team, having secured over $250 million in equity funding, comprised of veterans from industry giants such as Square, Microsoft, and Facebook, alongside finance leaders from Discover, CapitalOne, and Goldman Sachs. Our esteemed investors include Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, and Caffeinated Capital.Our diverse team has collectively developed:Cutting-edge financial products (like Square/CashApp and early CapitalOne credit cards)Innovative consumer products (including Internet.org and Xbox)Robust technology infrastructures (Visual Studio, Windows & Azure, and contributions to C++ & C# language designs)Advanced mathematics and science infrastructures (including computational research at NASA’s JPL)Our mission-driven team is passionate about tackling significant challenges and creating products that serve as foundational tools for society. We believe that by utilizing technology to reduce consumer capital costs, we can create a profound, lasting impact on people's lives.

Join our expanding team as a Web & Design Support Specialist! This role is ideal for individuals who can harmonize technical proficiency with creative design talents to maintain and enhance a customized product website featuring client-facing portals. Role OverviewAs a Web & Design Support Specialist, your main responsibilities will include keeping our website updated, ensuring seamless user account access, managing product listings, and executing design-related projects. You will work closely with our team to provide an outstanding user experience while upholding design integrity. Key Responsibilities- Conduct regular updates on the website and verify functionality across client portals.- Manage user accounts, access permissions, and site security measures.- Systematically upload, update, and remove products.- Design, edit, and maintain creative assets to align with branding and enhance user experience.- Address minor technical issues to support overall site performance.- Collaborate with the team to enhance website usability and visual appeal. Qualifications- Proficient in HTML and JavaScript.- Experienced with Adobe Illustrator, InDesign, and Acrobat.- Comfortable managing user accounts and website functionalities.- Familiar with e-commerce platforms or ordering systems.- Detail-oriented with a strong commitment to design consistency.- Highly organized, proactive, and an excellent communicator.- Previous experience in the healthcare or custom product sectors is preferred.

Key Responsibilities:• Manage intricate support inquiries and serve as a primary escalation point for internal issues.• Configure and enhance Zendesk functionalities, including automation, triggers, macros, and AI-driven workflows.• Diagnose and resolve challenges related to APIs, integrations, continuous localization, and workflow automation.• Collaborate with Product Teams and Developers to identify bugs, test new features, and enhance user experiences.• Develop and maintain onboarding materials, internal workflows, and help center documentation.• Design scalable support processes and assist in team expansion across European offices.• Mentor junior support team members and disseminate best practices.

About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

About the RoleJoin our dynamic support team as a Client Support Specialist! In this vital role, you will be the first line of communication for our clients, assisting them in resolving issues, navigating our platform, and maximizing their experience with Wordbee. You will collaborate closely with teams across Product, Operations, and Sales to ensure that every interaction is prompt, precise, and constructive.This position is perfect for individuals who thrive on troubleshooting, enjoy engaging with people from diverse backgrounds, and are eager to learn about innovative tools and workflows.Key ResponsibilitiesHandle client inquiries and support tickets with professionalism and empathy.Identify and resolve common platform or workflow challenges.Escalate complex issues to senior support or product teams as necessary.Enhance internal documentation and contribute to help center articles.Relay client feedback and insights to support the enhancement of Wordbee’s platform and processes.Work collaboratively with team members to ensure seamless transitions and maintain high service quality.Required Qualifications2–3 years of experience in client or technical support, preferably within a SaaS or tech-driven organization.Exceptional communication and problem-solving abilities.Familiarity with support platforms such as Zendesk or equivalent tools.Proficient in English, both spoken and written.Located in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).Preferred QualificationsExperience in providing support to clients in the localization, language, or technology industries.Interest in developing client resources, such as tutorials or instructional guides.Why Join WordbeeBecome part of a global team that empowers leading brands and organizations to manage multilingual projects daily. At Wordbee, we value your insights, encourage your curiosity, and provide opportunities for you to expand your skills while being part of a supportive, collaborative team that assists clients across Europe and beyond.