OverviewWe are in search of a dynamic Customer Success Manager who will take charge of the entire customer journey—from initial demonstrations to fostering long-term loyalty, expansion, and advocacy. This pivotal role closely interacts with leadership, contributing to key decision-making processes.Your mission is to represent an advanced business intelligence platform utilized by rapidly growing e-commerce brands and top-tier operators who prioritize performance, accuracy, and agility. This role is far from mere support; you will conduct product demonstrations, manage onboarding, assist customers, cultivate opportunities, and serve as a vital link between sales, product development, and leadership teams.We are looking for an individual who flourishes in a fast-paced startup atmosphere, is self-driven, and takes initiative without needing detailed instructions.Key ResponsibilitiesCustomer Demos & OnboardingDeliver engaging and polished live product demonstrations for incoming leads and potential clients.Customize presentations based on customer expertise, business needs, and specific use cases.Prepare tailored presentations for demos, onboarding sessions, quarterly business reviews, and follow-ups.Effectively communicate workflows, dashboards, attribution models, and performance metrics.Confidently address technical and product-related queries during live sessions.Customer Support & RetentionAct as the first point of contact for customer inquiries and concerns.Ensure prompt and professional response times.Assess issues and liaise with product and engineering teams when necessary.Proactively identify potential churn risks and take early action.Cultivate strong, trustworthy relationships with key customers.Sales Pipeline & Revenue SupportFollow up on incoming leads, trial users, and warm prospects.Re-engage lapsed opportunities with customized outreach and resources.Maintain organized and accurate records in the CRM with clear next steps.Assist with renewals, expansions, and upselling strategies.Collaborate closely with leadership to facilitate deal closures.AI-Driven Execution & Internal OperationsUtilize AI tools daily to enhance efficiency, clarity, and execution quality.Employ AI for research, summarization, customer insights, and documentation.Develop customer-ready materials using AI-assisted workflows.Keep precise, detailed notes in the CRM, support systems, and account records.Highlight actionable customer feedback that shapes product development.Optimize internal processes, playbooks, templates, and workflows.Work autonomously in a fast-paced environment.

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.

Join ConnectWise as an Associate Partner Success Manager, where you will play a pivotal role in ensuring the success of our partners.Your responsibilities will include fostering strong relationships, providing strategic guidance, and supporting our partners in maximizing their potential with ConnectWise solutions.

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

We are seeking a dedicated Customer Success Manager who excels in customer-facing roles like implementation, consulting, onboarding, or operational enablement. This position is perfect for individuals who enjoy collaborating closely with clients to comprehend their current business processes and assist them in navigating significant transformations. You will collaborate with customers to convert their existing workflows into scalable solutions, spearhead implementation and training initiatives, and promote the adoption of innovative work methodologies.Many of our clients are transitioning to a modern SaaS platform for the first time. To thrive in this position, you need to possess empathy, organization, and the capability to simplify complex concepts into actionable steps. You will serve as a trusted advisor throughout the customer journey, guiding teams from manual or disjointed systems to a more integrated and efficient operational framework.Customer Onboarding & Implementation: Oversee customer onboarding and implementation by gathering requirements, establishing success criteria, and managing project timelines to ensure a seamless and punctual launch.Process Discovery & Mapping: Engage directly with customer teams to analyze current workflows, document operational processes, and design future workflows that are in line with our platform and best practices.Change Management & Enablement: Assist customers in navigating organizational and process changes by creating adoption strategies, delivering structured training, and reinforcing new workflows across various roles and teams.Training & Adoption: Conduct live and virtual training sessions, customize enablement materials for different user personas, and ensure customers feel empowered to utilize the platform in their daily operations.Ongoing Customer Support & Success: Act as a consistent point of contact after the go-live phase, monitor customer health, address any challenges, and assist clients in continuing to derive value as their needs evolve.Cross-Functional Collaboration: Work closely with Product, Support, and Sales teams to communicate customer feedback, identify common implementation hurdles, and continually enhance the onboarding and adoption experiences.

Join CommandLink as a Customer Success Manager, where your primary focus will be driving business growth and fostering customer loyalty. This integral role involves regular engagement with customers, conducting Quarterly Business Reviews (QBRs), and managing a portfolio of CommandLink clients. Your mission will be to enhance the customer experience, promote business growth through upgrades and cross-selling of our innovative products, and maintain our industry-leading customer retention rate. You’ll work alongside a team of exceptional engineers and dedicated Sales Directors, with strong support from leadership aimed at helping you achieve your career aspirations.

Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.

Join our elite team at findstarfish as a Customer Success Specialist, dedicated to fostering successful partnerships with clients worldwide. In this pivotal role, you will work closely with our Sales teams to onboard new clients, articulate project scopes, and ensure optimal resource allocation. Acting as the primary liaison for our new clientele, your mission will be to deliver outstanding client experiences, strengthen relationships within the Enterprise sector, and adeptly manage any client escalations that arise. Your success in this position will be driven by your proven experience in delivering digital products and a solid understanding of Agile methodologies in software development.

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

Role Overview Treantly is hiring Customer Success / Account Managers based in the Philippines (remote). This role centers on building strong client partnerships, managing account performance, and supporting client growth. Treantly provides thorough training and considers candidates with a range of experience levels, as long as they show initiative, responsibility, and the drive to develop. What You Will Do Serve as the main point of contact for assigned client accounts Develop and sustain long-term client relationships built on trust and results Own client performance, working to meet and exceed set goals Spot opportunities to improve client outcomes, retention, and account growth Work closely with internal teams including creative and marketing to deliver on client needs Monitor account metrics and provide clients with strategic feedback Communicate updates, insights, and results to clients on a regular basis Respond to client concerns and resolve issues quickly and professionally Who Thrives Here This position suits proactive individuals who enjoy client interaction and have a commercial mindset. Treantly values people who take ownership and are eager to grow within a client-facing role.

Position: Customer Success ManagerLocation: Fully Remote (Global)Employment Type: Full-TimeContract Type: Independent Contractor Join the movement of the #remoteworkrevolution and work from anywhere in the world!ROLE OVERVIEW:We are seeking a dedicated Customer Success Manager to manage a diverse portfolio of dynamic brands. Your role will be crucial in helping these brands thrive by driving engagement, maximizing revenue, and delivering measurable outcomes. You will serve as a key liaison between our platform and the brands we support, ensuring they realize tangible business results through ongoing support, strategic advice, and collaborative partnerships.This role is ideal for someone who enjoys hands-on interaction with founders and marketing teams. Your responsibilities will include leading client calls, resolving issues, and identifying opportunities for growth. You will be the voice of the customer within our organization, providing valuable insights that inform product development and enhance our service offerings.Key Responsibilities:Manage a portfolio of rapidly growing brands within the e-commerce and consumer sectors.Track and optimize revenue performance and engagement metrics across your accounts.Ensure client retention and expansion, maintaining active, healthy, and growing partnerships.Performance Metrics:Revenue Under Management: Drive performance and growth for your assigned accounts.Net Revenue Retention (NRR): Focus on expansion and minimizing churn in your portfolio.Customer Health & Engagement: Deliver proactive management and measurable client success.What You Will Do:Conduct regular strategy calls with founders, marketers, and brand teams to facilitate success and address challenges.Onboard new brands, showcase features, and guide them towards achieving both immediate wins and long-term value.Monitor client engagement and take proactive measures when performance begins to decline.Act as a strategic advisor, providing insights into optimization, partnerships, and campaign effectiveness.Collaborate with internal teams to troubleshoot issues, enhance communication, and provide rapid solutions.Gather customer feedback and convert it into actionable insights for the product and strategy teams.Maintain comprehensive CRM documentation to ensure visibility and accountability at all stages of the customer journey.

We are looking for a passionate and dedicated Client Success Manager to join our dynamic team at rockstar-3. In this remote position, you will be responsible for ensuring our clients achieve their desired outcomes while using our services. You will act as the main point of contact for clients, providing guidance and support to foster long-lasting relationships. Your expertise will help clients navigate challenges and maximize the value they receive from our solutions.

At ClickUp, we are not merely developing software; we are pioneering the future of work! In a landscape inundated with work sprawl, we identified a more effective solution. This inspiration led us to create the first truly integrated AI workspace, which combines tasks, documents, chat, calendar, and enterprise search, all powered by context-driven AI. Our mission is to empower millions of teams to shatter silos, reclaim their time, and achieve unprecedented productivity levels. At ClickUp, you will have the unique opportunity to learn, implement, and shape AI in ways that will influence not only our product but the future of work itself. Join us and become part of an audacious, innovative team that is reshaping the boundaries of possibility! We are on the lookout for a seasoned Customer Success leader to coach, mentor, and expand our new team in the Philippines. You will be pivotal in driving customer satisfaction and platform growth. This is your chance to build an exceptional team, contribute to the formulation of new global processes and procedures, collaborate with like-minded business leaders within the GTM organization, and partner with some of the world’s most renowned brands to ensure they have a remarkable experience with your Customer Success Team.We are ultimately seeking a player-coach who can act swiftly, possesses a strong work ethic, and is willing to engage directly with customers. Whether jumping on customer calls, assisting team members with risk mitigation, or managing a small portfolio of clients yourself, you will play a crucial role. You will help cultivate the team by hiring exceptional individuals who align with our core values, motivating and coaching them to guarantee successful outcomes for our customers, and ensuring your team meets their customer engagement, expansion, and churn & contraction targets.

This is a fully remote position. Candidates must reside in the Philippines to ensure effective collaboration with the team and partners. Hostaway provides an AI-powered vacation rental management platform, supporting over 20,000 property managers worldwide. The software helps professional short-term rental operators streamline their operations and grow their businesses. The company is profitable and growing quickly, recognized as the first unicorn in the short-term rental property management system sector. More details about Hostaway’s recent valuation and story are available here. Role overview The Partner Success Manager will oversee operational success and performance across Hostaway’s partner ecosystem. This role manages a wide range of partner relationships, leads onboarding and activation, and identifies opportunities to improve processes throughout the partnership lifecycle. Serving as the main point of contact for partners, the Partner Success Manager works closely with teams in Product, Support, Marketing, and Partnerships to address challenges and deliver results. What you will do Manage daily relationships with more than 200 marketplace and strategic partners Serve as the primary contact for non-technical partner inquiries Oversee partner onboarding, activation, and ongoing support

At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.

As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other departments including Service, Marketing, Analytics, and Strategy to ensure exceptional customer outcomes. Success in this role hinges on your ability to implement data-driven engagement strategies, nurture customer relationships, and attain quantifiable business results through enhanced customer satisfaction and retention.Key Responsibilities:Establish yourself as a trusted advisor for our clients through ongoing relationship building, proactively engaging in comprehensive discussions to identify their recruitment needs and delivering responsive, customized support.Enhance customer satisfaction and retention throughout their journey by identifying new opportunities and potential risks, acting swiftly to resolve issues, and collaborating closely with Sales and other key partners.Facilitate customer onboarding by providing thorough product education and platform demonstrations.Work alongside Sales Executives to devise engagement strategies that boost product adoption and usage while managing any associated risks.Analyze behavioral changes to implement tailored engagement strategies aligned with business priorities.Maintain a thorough understanding of our product solutions, positioning yourself as the subject matter expert for customers.Foster internal collaboration with leaders from Sales, Operations, and Marketing to promote a unified approach to customer service and expedite product value delivery.Monitor customer satisfaction throughout the lifecycle, in close partnership with Sales and other essential stakeholders.Identify chances for package upgrades and cross-product utilization.Conduct both in-person and virtual Account Reviews to ensure ongoing alignment and business growth.Deliver both in-person and online Product Training sessions for new and existing users to maximize product effectiveness.Provide customers with exclusive access to SEEK’s signature reports and events related to recruitment and people management.Perform additional tasks as directed by leadership in alignment with corporate objectives.

Join Seek Asia as a Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. In this full-time position, you will be responsible for building strong relationships with our clients, ensuring their success and satisfaction with our services. You will work collaboratively with cross-functional teams to deliver exceptional customer experiences.

As a Client Success Manager at Crewbloom, you will be instrumental in ensuring our clients' customers achieve their desired outcomes and remain loyal to our services. You will act as the primary liaison between the company and clients, gaining insights into their needs, resolving issues, and enhancing the value derived from our offerings. This role demands exceptional communication skills, strategic insight, and a steadfast dedication to client success.Core Responsibilities:Client Relationship Management: Build and maintain strong relationships with key clients to comprehend their business goals, challenges, and aspirations. Serve as the primary contact for client inquiries and escalations, ensuring swift and effective resolutions. Product Knowledge and Consultation: Develop a thorough understanding of our products and services to deliver expert advice on maximizing their use to fulfill business requirements. Proactively identify opportunities for clients to enhance their engagement with our solutions. Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a seamless transition and comprehensive understanding of our offerings. Conduct training sessions to educate clients on features, best practices, and updates to enhance their satisfaction and utilization. Client Retention and Expansion: Devise strategies to boost client satisfaction, loyalty, and retention rates. Work closely with sales teams to pinpoint upsell or cross-sell opportunities aligned with clients' evolving needs. Feedback Collection and Analysis: Collect client feedback through surveys and meetings to gauge their experiences and perceptions. Analyze feedback to uncover trends and improvement areas, facilitating enhancements to our products and services. Communication and Collaboration: Collaborate with internal teams, including sales, product development, and support, to ensure a unified and positive client experience. Effectively communicate product updates, new features, and relevant information to clients in a timely manner.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.