As a Client Success Manager at Crewbloom, you will be instrumental in ensuring our clients' customers achieve their desired outcomes and remain loyal to our services. You will act as the primary liaison between the company and clients, gaining insights into their needs, resolving issues, and enhancing the value derived from our offerings. This role demands exceptional communication skills, strategic insight, and a steadfast dedication to client success.Core Responsibilities:Client Relationship Management: Build and maintain strong relationships with key clients to comprehend their business goals, challenges, and aspirations. Serve as the primary contact for client inquiries and escalations, ensuring swift and effective resolutions. Product Knowledge and Consultation: Develop a thorough understanding of our products and services to deliver expert advice on maximizing their use to fulfill business requirements. Proactively identify opportunities for clients to enhance their engagement with our solutions. Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a seamless transition and comprehensive understanding of our offerings. Conduct training sessions to educate clients on features, best practices, and updates to enhance their satisfaction and utilization. Client Retention and Expansion: Devise strategies to boost client satisfaction, loyalty, and retention rates. Work closely with sales teams to pinpoint upsell or cross-sell opportunities aligned with clients' evolving needs. Feedback Collection and Analysis: Collect client feedback through surveys and meetings to gauge their experiences and perceptions. Analyze feedback to uncover trends and improvement areas, facilitating enhancements to our products and services. Communication and Collaboration: Collaborate with internal teams, including sales, product development, and support, to ensure a unified and positive client experience. Effectively communicate product updates, new features, and relevant information to clients in a timely manner.

This is a fully remote position. Candidates must reside in the Philippines to ensure effective collaboration with the team and partners. Hostaway provides an AI-powered vacation rental management platform, supporting over 20,000 property managers worldwide. The software helps professional short-term rental operators streamline their operations and grow their businesses. The company is profitable and growing quickly, recognized as the first unicorn in the short-term rental property management system sector. More details about Hostaway’s recent valuation and story are available here. Role overview The Partner Success Manager will oversee operational success and performance across Hostaway’s partner ecosystem. This role manages a wide range of partner relationships, leads onboarding and activation, and identifies opportunities to improve processes throughout the partnership lifecycle. Serving as the main point of contact for partners, the Partner Success Manager works closely with teams in Product, Support, Marketing, and Partnerships to address challenges and deliver results. What you will do Manage daily relationships with more than 200 marketplace and strategic partners Serve as the primary contact for non-technical partner inquiries Oversee partner onboarding, activation, and ongoing support

HireHawk partners with global businesses and skilled professionals to support growth through recruiting and operational support. The company values strong, lasting relationships and aims to deliver measurable results for every client. Role Overview The Account Manager plays a central role in building and maintaining client relationships for HireHawk. This position focuses on client retention, identifying new growth opportunities, and ensuring a smooth experience for every account. The Account Manager acts as the main point of contact between clients and internal teams, making sure communication stays clear and projects move forward as planned. Main Responsibilities Build and maintain strong connections with key client accounts to support satisfaction and long-term loyalty. Serve as the main contact for clients, providing prompt and clear communication. Work closely with recruitment, operations, and leadership teams to deliver solutions that meet client goals. Identify chances to expand accounts and coordinate with sales to offer additional services. Monitor account performance, analyze key metrics, and share insights to drive improvements. Oversee contract renewals and assist with negotiations to align with both company and client expectations. Prepare and present client reports, updates, and presentations as needed. Address client concerns proactively and resolve issues quickly and professionally. Manage account budgets and work to meet financial targets. Schedule and conduct regular client check-ins to review performance and plan next steps. Mentor and support junior team members to help strengthen overall team performance and growth. Location This is a remote position based in Calabarzon, Philippines.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

Join HireHawk, where we specialize in connecting exceptional global talent with leading U.S. companies. We are dedicated to empowering candidates to advance their careers while providing our clients with remote-ready professionals who deliver impactful results from day one.We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance our sales team by re-engaging with previous prospects and customers. This role emphasizes relationship building, gathering customer feedback, and providing insights to the sales team, rather than focusing solely on closing sales.Key Responsibilities:Initiate friendly follow-up calls and emails with customers who have previously received quotes or proposals.Reconnect with past prospects to assess their interest in proceeding with flooring projects.Ask insightful questions to collect feedback regarding customer experiences with our company and sales team.Accurately document detailed notes and insights from customer interactions in our tracking systems.Classify leads as hot, warm, or cold based on customer engagement.Identify and flag potential opportunities for the sales team to follow up on.Maintain precise records using spreadsheets or CRM tools.Provide valuable insights to improve our customer follow-up processes.Assist in developing a systematic outreach process and knowledge base as the role evolves.

Are you passionate about helping customers achieve their goals? Join ParcelVision as a Customer Success Representative and be part of a dynamic team dedicated to enhancing customer satisfaction and engagement.Your role will involve understanding customer needs, providing tailored solutions, and ensuring that our clients have a seamless experience with our services. You will be the main point of contact for our customers, guiding them through their journey and helping them maximize the value of our offerings.

At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

About Your New Role:The Account Manager is tasked with overseeing and expanding a portfolio of customers at CommandLink, acting as the main commercial contact throughout the customer journey. This role combines relationship management, revenue growth, and strategic account planning to enhance customer retention, facilitate upselling, and foster long-term partnerships.You will actively engage with mid-market and enterprise clients through regular communication, executive business reviews, and consultative account strategies. The aim is to maximize customer satisfaction while increasing wallet share through upgrades, cross-selling, and renewals, all contributing to revenue growth and maintaining CommandLink’s impressively low churn rate.Collaboration is key, as you will work closely with Sales Directors, engineering teams, and sales leadership to identify growth opportunities, execute expansion plans, and provide an exceptional customer experience.

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

Join NeoWork as a Technical Account Manager, where your organizational skills and proactive approach will play a pivotal role in our clients' success. In this dynamic position, you will manage a portfolio of accounts, ensuring seamless campaign execution while driving growth initiatives. You will serve as the primary point of contact for clients, fostering strong communication, tracking performance indicators, and establishing efficient processes to ensure optimal operations.This is an exciting opportunity for individuals based in the Philippines to work remotely, aligning with North American business hours. If you excel in high-energy environments, enjoy creating structured systems, and are passionate about helping businesses thrive, NeoWork is the perfect fit for you.

Onboarding Specialist (RVA PH)Join Remote VA as an enthusiastic Onboarding Specialist to play a vital role in creating a smooth and rewarding onboarding experience for our new team members. In this position, you will facilitate the onboarding process, assisting new employees in their integration into our dynamic remote work culture. We are looking for a highly organized, communicative individual who is committed to enhancing the employee experience right from the start.Key Responsibilities: Manage and streamline the onboarding process for new hires, ensuring all documentation is accurately completed and submitted on time. Conduct engaging welcome sessions to introduce new employees to our company culture, policies, and operational procedures. Act as the primary resource for new hires throughout their onboarding journey, addressing questions and providing necessary support. Collaborate with various departments to develop onboarding materials, including training schedules and resources. Track the progress of new employees during their onboarding period and collect feedback to continually improve the onboarding experience. Assist in setting up accounts and access for new hires, ensuring they have the necessary tools to start their roles effectively. Keep accurate records of onboarding activities and provide regular updates to HR and management. Stay updated on best practices in onboarding and employee integration.

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.

Backblaze is seeking a Customer Success Operations Analyst (Contract) to help design and implement a scalable growth intelligence system. This remote contract is open to candidates based in Argentina, Colombia, Costa Rica, Mexico, or the Philippines. Role overview This contract analyst role centers on building technical solutions that enable Customer Success teams to identify and act on growth opportunities. The work goes well beyond standard reporting, requiring hands-on expertise in data extraction, modeling, automation, and business intelligence architecture. Over the 12-week engagement, the goal is to deliver a system that internal teams can manage independently, moving away from static presentations to more dynamic, actionable insights. Main responsibilities Develop a unified post-sales data model Create automated systems to score expansion signals Build usage forecasting models Implement logic for role-based routing Design Tableau dashboards using validated SQL datasets Develop automation and signal generation workflows in Python What success looks like Clear, actionable expansion signals for Customer Success, Support, Sales, and Marketing Automated, scalable digital processes and insights Role-based routing that teams can maintain over time Requirements Advanced proficiency in Python, SQL, and Tableau Experience querying data warehouses and manipulating large datasets Ability to build predictive models and operationalize insights Comfort working directly with multiple data sources and systems This is a build-and-enable position, working closely with data and systems to deliver automation, actionable insights, and reporting that support post-sales growth.

Job Title: Client Relations Supervisor AssistantOverview We are on the lookout for a dynamic and client-focused Client Relations Supervisor Assistant to act as the key liaison between our organization and our valued clients. In this role, you will play an integral part in fostering effective communication, managing client expectations, resolving issues, and cultivating enduring, positive relationships. The ideal candidate will be self-assured, well-organized, and committed to delivering outstanding client experiences with professionalism and dedication.Key Responsibilities Act as the primary contact between clients and internal teams. Handle daily client communications, ensuring inquiries and concerns are resolved promptly and efficiently. Gain a comprehensive understanding of each client’s objectives, priorities, and expectations. Manage client-related tasks, projects, and deliverables to guarantee accuracy and high-quality outcomes. Conduct regular check-ins and provide timely updates, reports, and performance evaluations. Identify opportunities for enhancing the client experience and escalate issues as necessary. Communicate client feedback to internal teams to promote alignment and efficient collaboration. Prepare reports, summaries, and presentations regarding client performance and status. Promote client satisfaction and retention through exceptional service and relationship management.

Join RemoteVA PH as a Technical Analyst and unleash your passion for data and technology! In this role, you will support our consulting practice in the insurance technology sector, collaborating with forward-thinking clients who are leveraging technology to expand their business capabilities. Key Responsibilities:Develop and refine reports, dashboards, and data workflows utilizing Excel and SQL.Assist in platform expansion initiatives and integrations.Implement AI tools to improve operational efficiency and output quality.Support Python-based integrations with external systems.Engage with clients to identify their business requirements and provide tailored technical solutions.

Join RemoteVA PH as a talented Drafter, where your expertise in AutoCAD and Autodesk Revit will shine. We are looking for an individual who is not only meticulous and creative but also adept at producing high-quality technical drawings and design documentation. Experience in interior design and the development of comprehensive presentation packages (spec books) will be greatly valued.Key Responsibilities- Generate precise architectural and structural drawings utilizing AutoCAD and Revit.- Collaborate effectively with design teams to ensure project specifications are met with accuracy.- Create detailed presentation packages, encompassing spec books, layouts, and visual renderings.- Revise and update drawings based on feedback from clients or engineering teams.- Maintain compliance with company and industry standards in all drafting tasks.

We are seeking a dedicated Customer Success Manager who excels in customer-facing roles like implementation, consulting, onboarding, or operational enablement. This position is perfect for individuals who enjoy collaborating closely with clients to comprehend their current business processes and assist them in navigating significant transformations. You will collaborate with customers to convert their existing workflows into scalable solutions, spearhead implementation and training initiatives, and promote the adoption of innovative work methodologies.Many of our clients are transitioning to a modern SaaS platform for the first time. To thrive in this position, you need to possess empathy, organization, and the capability to simplify complex concepts into actionable steps. You will serve as a trusted advisor throughout the customer journey, guiding teams from manual or disjointed systems to a more integrated and efficient operational framework.Customer Onboarding & Implementation: Oversee customer onboarding and implementation by gathering requirements, establishing success criteria, and managing project timelines to ensure a seamless and punctual launch.Process Discovery & Mapping: Engage directly with customer teams to analyze current workflows, document operational processes, and design future workflows that are in line with our platform and best practices.Change Management & Enablement: Assist customers in navigating organizational and process changes by creating adoption strategies, delivering structured training, and reinforcing new workflows across various roles and teams.Training & Adoption: Conduct live and virtual training sessions, customize enablement materials for different user personas, and ensure customers feel empowered to utilize the platform in their daily operations.Ongoing Customer Support & Success: Act as a consistent point of contact after the go-live phase, monitor customer health, address any challenges, and assist clients in continuing to derive value as their needs evolve.Cross-Functional Collaboration: Work closely with Product, Support, and Sales teams to communicate customer feedback, identify common implementation hurdles, and continually enhance the onboarding and adoption experiences.

Join Our Team as a Finance ManagerLocation: Remote - PhilippinesAbout Us: At Hunt St, we specialize in connecting Australian companies with exceptional remote talent in the Philippines. Unlike traditional outsourcing agencies, we facilitate direct engagements between clients and independent contractors. This role offers the flexibility of working from home while being part of a dynamic team.About the Client: Our client is a well-established, privately-owned organization dedicated to the development, sourcing, and distribution of consumer goods in the early childhood sector. Their mission is to deliver practical products with consistent service while upholding high standards in operations and environmental practices.Role Overview: We are on the lookout for a seasoned Finance Manager to serve as a strategic partner to our Directors. The successful candidate will oversee all financial operations, ensuring compliance, generating board reports, and managing treasury functions. This role involves leading the finance team and collaborating closely with Directors to drive the company's stability, performance, and growth.Key Responsibilities:Financial Reporting and ComplianceStatutory Compliance: Ensure timely submission of monthly BAS, Payroll Tax, and Workcover declarations while assisting external accountants with annual FBT and Income Tax returns.Management Reporting: Prepare and present monthly Profit & Loss statements, comparing actuals with budget.Board Reporting: Compile and present monthly reports to the board highlighting key financial metrics.Cashflow Management: Oversee weekly cash flow reporting and forecasting to maintain liquidity.Budgeting: Lead the annual budgeting process and perform quarterly forecasting.Accounting: Manage accounts payable and receivable, including invoicing, supplier payments, reconciliations, and credit control. Supervise general ledger transactions, including journals, accruals, and fixed assets.Commercial and Strategic FinanceCommercial Analysis: Conduct pricing reviews, margin analysis, and freight analysis to enhance profitability.