Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.

Job Title: Communications and Administrative SpecialistJob Type: Full-TimeAbout Us:We are a luxury coffee brand founded by a coffee sommelier, specializing in our flagship product, Craft Coffee Concentrate. This premium super-concentrate combines the convenience of instant coffee with the rich flavor profiles of a gourmet brew. Our products are available direct-to-consumer online, as well as through grocery stores, coffee shops, restaurants, and hotels. As a family-owned business in a dynamic startup environment, we are passionate about delivering exceptional coffee experiences.Explore our offerings at drinkkloo.com and follow us on Instagram at @drinkkloo.Featured In:Our products have been recognized by Bon Appetit for the Best Cold Brew Subscriptions and Best Instant Coffee, as well as by Food & Wine for the Best Cold Brew Coffee Concentrates.Key Responsibilities:Outreach: Engage with social media influencers, content creators, and potential retail partners who resonate with our brand ethos and audience. Identify and establish connections with influencers; previous experience is a plus but not mandatory. Build and maintain relationships with influencers and retailers through regular communication and partnership initiatives. Keep outreach records updated in our CRM system. Customer Experience & Support: Act as the primary contact for customer inquiries via phone, email, and chat, ensuring prompt and effective resolution of issues to enhance customer satisfaction. Collaborate with marketing and sales teams to align on customer communications and promotional strategies. Generate reports on customer feedback and service metrics to identify trends and recommend process improvements. Administrative Duties:Oversee daily administrative tasks including order processing, inventory management, and data entry.Qualifications: Exceptional English communication and interpersonal skills. Bachelor’s degree in Business Administration, Communications, or a related field. Demonstrated experience in sales, customer service, or administrative roles, ideally within the eCommerce or luxury goods sectors. Meticulous attention to detail and strong organizational skills. Proficient in CRM software, Microsoft Office Suite, and data management tools. Benefits: Flexible working hours and the option to work remotely. Direct access to the founders and the chance to be part of a growing startup from its inception. Extensive training and professional development opportunities.

Join our dynamic team at neowork as a Community Support Specialist. In this pivotal role, you will serve as the primary point of contact for our valued subscribers, customers, and social media followers. Your mission is to deliver friendly, professional, and timely support through various channels including email, phone, and live chat. You will be instrumental in ensuring our community enjoys a seamless and positive experience while efficiently troubleshooting issues and enhancing our support processes.Key ResponsibilitiesProvide prompt and professional responses to inquiries through email, phone, and live chat.Offer compassionate, clear, and accurate support to community members.Troubleshoot technical issues and resolve problems effectively.Collaborate with the community team to identify trends and enhance support processes.Foster a positive and welcoming environment for all community participants.

As a Learning Experience Specialist at getwingapp, you will play a pivotal role in enhancing the learning journey of our users. Your expertise in instructional design and user experience will help us create engaging and effective educational content. Collaborate with cross-functional teams to identify learning needs and develop innovative solutions that empower our users to achieve their goals.

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.

About the RoleJoin our innovative team at getwingapp as a dedicated and enthusiastic Content and Community Engagement Specialist. This pivotal role is essential for cultivating user interaction and driving growth within our vibrant community of B2B SaaS users and stakeholders. Utilize your content creation skills and community management expertise to forge strong, impactful connections that enhance our brand visibility and encourage customer loyalty.The ideal candidate will excel in a dynamic, fast-paced environment and possess a solid history of crafting engaging content strategies tailored for B2B audiences. Your responsibilities will include the development, curation, and management of compelling content across diverse platforms, while actively nurturing our online community to ensure it remains lively and engaged.

Join our dynamic HR team as an Engagement & Communications Specialist at Pilmico Foods Corporation! In this pivotal role, you will spearhead initiatives that foster employee engagement and enhance internal communications. You will collaborate closely with diverse teams to create effective communication strategies that resonate with our workforce, fostering a culture of transparency and collaboration.If you are passionate about people and possess a knack for crafting compelling messages, this position is perfect for you!

Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.

Role overview Thumbtack is looking for an Experiments Specialist to help guide product decisions using data. This is a fully remote role based in the Philippines. What you will do Design and set up experiments that focus on improving user experience and product results Implement and monitor experiments across different product areas Analyze experiment outcomes to find actionable insights Work with cross-functional teams to ensure decisions are informed by data Collaboration This position works closely with teams throughout Thumbtack, helping turn data insights into practical changes for both users and the business.

Role Overview Workyard is hiring a Community and Outreach Specialist based in the Philippines. This role builds connections between our team and the communities we support. The position focuses on strengthening relationships, increasing engagement, and sharing information about our services. What You Will Do Develop and carry out outreach strategies to connect with local communities Represent Workyard in community interactions and events Promote our services and encourage participation Collaborate with colleagues to support community initiatives Who We’re Looking For Experience or strong interest in community engagement Comfortable building relationships with diverse groups Skilled at planning and executing outreach activities Enjoys teamwork and contributing to shared goals If you are ready to help strengthen community ties and make a difference, consider joining Workyard.

Founded in 2011, Double the Donation is a leader in providing cloud-based fundraising software tailored for nonprofit organizations and educational institutions. Our innovative solutions empower nonprofits and schools to enhance their fundraising efforts through corporate matching gift and employee volunteer grant programs.Our software is trusted by thousands of prominent nonprofits, including the American Heart Association and Save the Children, as well as top educational institutions like Emory and the University of Virginia. We take pride in our role in helping these organizations maximize their matching gift program revenues.At Double the Donation, every team member's contribution is vital to our success and growth!ROLEWe are on the lookout for a passionate and community-driven Community Engagement Specialist to bolster our community initiatives through engaging and informative content. This role is primarily focused on creating and supporting digital engagement efforts—including webinars, events, and video content—that educate nonprofit professionals about matching gifts and workplace giving, while enhancing our community footprint.RESPONSIBILITIESFoster and manage partnerships with business collaborators, aligning on mutual marketing objectives.Work closely with community partners on digital marketing strategies to elevate brand visibility.Coordinate diverse marketing campaigns with the broader team to support lead generation and brand awareness initiatives.Plan, organize, and execute virtual events and webinars centered on education regarding matching gifts and workplace giving.Develop and assist in the creation of educational video content and resources for community engagement.Create marketing collateral for events and webinars, including promotional graphics and presentations.Manage logistics for events, including scheduling, registration, and communication with attendees.Provide operational and marketing support for digital events and community programs.Collaborate with internal teams to ensure alignment of event content with product updates and industry trends.Transform webinar and event content into ongoing educational resources for the community.

About UsAt Tarro, we are dedicated to empowering small, brick-and-mortar restaurants by alleviating the operational challenges they face. Through our innovative multi-product ecosystem, we provide a seamless connection between restaurants and their customers, equipped with AI-driven order taking, delivery solutions, payment options, and point-of-sale software. Our mission is to combine technology with human touch to tackle real-world challenges for small business owners.We prioritize our customers and focus on their success, as their achievements are our achievements. The U.S. restaurant sector represents a massive $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. We believe that small restaurant owners should have access to high-quality technology at affordable rates, just like larger chains.With nearly a decade of profitability and a remarkable 5x revenue growth over the last four years, Tarro was valued at $450 million following our latest fundraising round in mid-2022. Our growth trajectory is evident in our expanding customer base, product development, and team size. Thousands of dedicated restaurants rely on Tarro for their success, collectively serving close to 20 million customers. We are proud to have been recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of local restaurants, visit us here.What We’re Looking ForWe are on the lookout for Community Specialists who will act as a vital link between our employees and the organization. Your role will involve providing administrative support, fostering engagement, and ensuring compliance with health and safety standards, all aimed at creating a dynamic and purpose-driven workplace.Ideal candidates will be proactive, organized, and people-oriented. Community Specialists will enhance the employee experience, manage community initiatives, and uphold workplace safety and compliance.We seek strong communicators capable of executing administrative tasks with precision, promoting collaboration, and cultivating an environment where employees feel valued and supported. If you thrive in a dynamic setting where each day is unique and relish being at the center of community development, this opportunity is for you!

RISE is dedicated to transforming the digital landscape of the Philippines by enhancing internet connectivity and delivering exceptional support to our business and wholesale partners. Our initiatives, including GetaFIX and Open Access Network, set the standard for reliable and swift installation services. We foster a culture of transparency and accountability, encouraging our team members to surpass expectations and collaborate in advancing the nation’s digital framework.As the Customer Experience (CX) Manager, you will be a crucial strategic partner in bridging customer insights with organizational transformation. You will lead the comprehensive design and implementation of both relational and transactional Net Promoter Score (NPS) programs. This role involves close collaboration with various department heads to translate qualitative feedback into impactful Service Improvement Plans (SIPs), aimed at minimizing customer friction and enhancing overall business performance.

Join the #remoteworkrevolution as a CX & Media Community Manager! In this dynamic role, you will be the frontline voice of our fast-growing DTC beauty and personal care brand, managing customer interactions across social media platforms.Your primary responsibilities will include handling inbound messages, comments, and DMs, resolving customer inquiries, and enhancing the customer journey from discovery to post-purchase support. While this role emphasizes customer experience over content creation, your ability to engage with our vibrant online community will be key.

Join Us as a Senior Manager of Customer Experience!At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while also providing essential support to our sales efforts.Key Responsibilities: You will ensure our team delivers prompt, high-quality support at scale, reinforcing our sales processes through effective follow-ups and document collection.What We Offer: A collaborative environment that values flexibility and connection, with at least one in-office day each week in our BGC Manila location. Enjoy the benefits of a hybrid work model that fosters teamwork and a people-first culture.

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded. What you will do Lead programs designed to enhance customer experience and satisfaction Collaborate with cross-functional groups to align on goals and execution Use data and insights to inform strategies and measure impact Requirements Experience managing programs or projects focused on customer experience Strong ability to work with diverse teams Comfort with using data to drive decisions

Position: Reddit Community Engagement SpecialistRemote Work: Available 100% remotely in the Philippine time zone.Work Schedule: Monday to Friday, 8 AM to 5 PM PSTContract Type: Independent ContractorJob Summary: We are on the lookout for a dynamic Reddit Community Engagement Specialist who will be responsible for managing, optimizing, and expanding our brand’s influence within Reddit communities. The ideal candidate possesses an in-depth understanding of Reddit's culture, adeptly navigates subreddits, and crafts innovative content and engagement strategies designed to amplify brand awareness, drive conversions, and cultivate lasting brand loyalty.Core Responsibilities: Formulate and implement targeted content and advertising strategies specific to Reddit, ensuring alignment with our brand objectives.Identify impactful subreddits and establish genuine engagement approaches tailored to each community.Enhance Reddit Ads campaigns for optimal returns on investment, incorporating A/B testing for creatives, audiences, and placements.Continuously monitor and analyze performance metrics to refine and improve our strategies.Foster and maintain relationships with subreddit moderators and community members to build positive brand sentiment.Create compelling, brand-consistent posts, comments, and discussion threads that resonate with Reddit’s unique culture.Analyze competitor activity and trending topics on Reddit to uncover new opportunities.Collaborate with marketing, content, and growth teams to weave Reddit into larger marketing campaigns.Performance Metrics: Engagement & Community Growth Percentage increase in upvotes, comments, and shares for each post.Growth in mentions and participation rates within subreddits.Positive sentiment ratio in community engagement.Traffic & Conversion Metrics Click-through rate (CTR) from Reddit posts/ads to our landing pages.Conversion rates (sign-ups, sales, downloads) resulting from Reddit traffic.Cost per acquisition (CPA) and ROI from Reddit Ads campaigns.Content & Campaign Effectiveness Average engagement rate per post (upvotes + comments ÷ views).Number of successful community-driven campaigns (AMAs, threads, promotions).A/B test success rates (improvements in CTR, conversions, or engagement).Brand Visibility & Reputation Increase in brand-related mentions across relevant subreddits.Reduction in negative sentiment or downvotes on branded content.Successful collaborations with moderators for branded initiatives.Qualifications: Demonstrated experience managing Reddit accounts and/or executing Reddit Ads campaigns.Comprehensive understanding of Reddit culture, etiquette, and community dynamics.Exceptional analytical capabilities to assess and interpret data effectively.

Join Our Team as a Community Engagement Specialist!At Study.com, we pride ourselves on being the leading educational platform that offers a wealth of lessons, courses, and resources for students, teachers, and lifelong learners. We are on the lookout for a passionate and proactive Community Engagement Specialist to join our remote team on a contract basis. Your role will involve closely monitoring relevant subreddits, actively engaging in discussions to provide valuable insights, and effectively showcasing the benefits of Study.com.Key Responsibilities:Monitor and participate in discussions on relevant subreddits to connect with our audience.Engage in Reddit conversations with informative and helpful responses that naturally promote Study.com.Establish a trustworthy presence by consistently engaging with the community over time.Identify trending topics, concerns, and questions in the online education landscape to create engagement opportunities.Track and respond to mentions of Study.com on Reddit, addressing inquiries and comments authentically and promptly.Report negative sentiment, misinformation, and competitor mentions to the team for timely escalation.Maintain daily logs of activities, including links to posts and comments completed during your shifts.Provide weekly performance reports that highlight successes, challenges, and suggestions for improvement.Qualifications:Minimum of 2 years of experience engaging on Reddit or similar community platforms.Comprehensive knowledge of Reddit's ecosystem, including subreddit cultures, community norms, and posting guidelines.Exceptional writing skills with a conversational tone, crafting responses that are primarily helpful and informative.Understanding of how engagement on community platforms enhances brand visibility and contributes to Answer Engine Optimization (AEO).Self-motivated and able to sustain consistent engagement without direct oversight.What We Offer:Reliable Payments: Bi-monthly payments with automated invoicing.Remote Work: Enjoy the convenience of working from home.Flexibility: Choose your working hours and projects that align with your interests.

Join Hunt St as a Client Experience Specialist, where you will play a crucial role in enhancing the client journey from initial contact to long-term relationship management. This fully remote position aligns with Australian business hours, making it an excellent opportunity for dedicated professionals in the Philippines.As a Client Experience Specialist, your responsibilities will include preparing deal files post-discovery calls, ensuring our strategists can focus on high-level strategies rather than administrative tasks. You will utilize pre-filled forms, manage document collections, and maintain client profiles efficiently, all while using advanced workflow tools and automated systems that we have in place.