Job Title: Customer Service RepresentativeLocation: Remote Employment Type: Full-TimeAbout Us:At Remote VA, we pride ourselves on delivering outstanding customer experiences. As a dynamic and innovative company, we are committed to providing exceptional support to our clients while fostering a collaborative and nurturing work environment.Role Overview:As a Customer Service Representative, you will play a vital role as the first point of contact for our customers. Your mission will be to deliver exceptional service and support, ensuring each interaction enhances their experience with our brand.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and chat with professionalism and courtesy.Assist customers with product inquiries, order processing, and troubleshooting issues.Maintain detailed and accurate records of customer interactions and transactions.Efficiently resolve customer complaints and escalate issues as necessary.Provide constructive feedback to management regarding potential improvements in customer service processes.Foster a positive customer experience through effective communication and proactive problem-solving skills.

Join the NeoWork team as a passionate and committed Customer Support Representative! In this vital role, you will be an integral part of our operations, ensuring that our clients receive outstanding support and assistance.At NeoWork, we are transforming the BPO landscape by adopting a remote-first culture and offering customizable service packages designed to meet our clients' specific requirements. Our tailored approach enables collaboration with early-stage startups, helping them establish and refine their operational processes for rapid growth.This is your chance to make a significant difference by delivering exceptional support to our clients. You will be responsible for responding to customer inquiries and resolving issues promptly and professionally. Furthermore, you will work closely with various internal teams at NeoWork to provide valuable insights and contribute to the ongoing enhancement of our services.If you possess strong communication skills, a proactive approach to problem-solving, and a genuine passion for providing outstanding customer experiences, we encourage you to apply!

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.

Job Title: VoIP Customer Service & Technical Support SpecialistJob OverviewWe are seeking an experienced and customer-oriented VoIP Customer Service & Technical Support Specialist to assist clients utilizing VoIP systems. The successful candidate will possess hands-on expertise with FusionPBX, VitalPBX, and OpenSIPS and will be adept at aiding customers in troubleshooting, configuration, and addressing technical questions.This position necessitates exceptional communication skills, a solid foundation in VoIP systems, and a proactive approach to efficiently resolving issues while ensuring outstanding customer service.Key ResponsibilitiesDeliver customer support through phone, email, and chat for all VoIP-related inquiriesDiagnose and troubleshoot VoIP challenges including call quality, SIP registration, routing, and connectivityConfigure and sustain PBX systems (FusionPBX, VitalPBX)Manage and support OpenSIPS configurations and routingAssist customers with system setup, extensions, trunks, DID numbers, and call flowsIdentify and resolve network-related issues (NAT, firewall, ports, QoS)Escalate complex technical challenges as necessaryDocument support tickets and maintain precise recordsGuide customers through technical processes in a clear, professional manner

remote-va is looking for a Customer Support Representative based in the Philippines to join their remote team. This position centers on providing attentive, helpful service to customers across several channels. What you will do Reply promptly and professionally to customer emails about order status, product details, and general questions. Offer real-time support through Shopify live chat, ensuring accurate and useful responses. Monitor and answer customer messages and comments on social media, including Facebook and Instagram. Maintain strong customer satisfaction by communicating clearly and resolving issues effectively. Escalate more complex problems when needed and follow up to ensure they are resolved. Role overview This role focuses on being the first point of contact for clients, making sure their experience is smooth and positive. The work involves a mix of email, live chat, and social media engagement, with an emphasis on clear communication and timely problem-solving.

Job Title: Customer Service ManagerLocation: RemoteJob Type: Full-TimeJoin our dynamic team at remote-va as a Customer Service Manager! In this pivotal role, you will spearhead the enhancement of our eCommerce subscription business's customer support operations. We are looking for a proactive leader with a strategic approach to elevate customer satisfaction and retention rates. Your exceptional command of the English language, both written and verbal, will be crucial as you navigate complex customer interactions in a fast-paced environment.Key Responsibilities: Lead, train, and mentor a team of customer service agents to ensure top-notch support. Identify and implement solutions addressing the root causes of recurring customer issues for long-term resolution. Develop and maintain customer service SOPs to promote efficiency and consistency. Deliver timely and effective support to customers via email and chat. Handle customer inquiries related to website functionality, account management, subscriptions, orders, and payments. Oversee the entire order fulfillment process ensuring accuracy and timely delivery. Utilize internal tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to effectively manage customer interactions. Work collaboratively with internal teams to align customer service strategies with marketing, product, and fulfillment initiatives. Generate and manage detailed performance reports using data analytics tools to identify trends and implement improvements. Create and maintain self-service resources, including help center articles and FAQs, to empower customers. Stay updated on new product releases and feature updates to provide accurate information to customers. Ensure all customer interactions are conducted professionally and in line with company values.

Join our team as a Technical Support Specialist in a fully remote role while being based in the Philippines!At Hostaway, we are a leading AI-powered vacation rental management platform trusted by over 20,000 property managers around the globe. Our innovative solutions enable short-term rental operators to achieve greater efficiency and accelerated growth.As the first unicorn in the short-term rental PMS space, we invite you to be part of our exciting journey! Learn more about our recent achievements here.In this role, you will become an expert on our B2B SaaS product portfolio, providing exceptional support to help clients maximize their short-term rental bookings. Your contributions will be vital in maintaining our high service standards, particularly while supporting our customer base in the Eastern US Timezone.

About MotionMotion is revolutionizing the way businesses operate by developing the first comprehensive agentic work suite tailored for everyday business needs. Unlike traditional point solutions, our platform is built with AI agents at its core, facilitating seamless project management, documentation, scheduling, communication, and more—all integrated within a single ecosystem.What sets us apart is the native integration of our AI agents, which don’t merely assist but autonomously execute tasks with full access to data and workflows. In a short span of three months, our AI Employees have scaled from $0 to achieving eight-figure annual recurring revenue, marking the beginning of an exciting journey.With prestigious backing from Y Combinator and industry leaders like Sam Altman, alongside a valuation exceeding $500 million and a rapidly expanding user base, we are poised to redefine productivity standards. We are dedicated to developing agents that enhance accuracy and dramatically increase work efficiency.At Motion, we thrive in a dynamic environment that encourages focus, learning, and rapid career growth. If you aspire to collaborate with exceptional talent, challenge your limits, and transform the landscape of AI deployment in real-world applications, you will flourish in our team.Location: Philippines (Fully Remote)Are you passionate about technology and eager to elevate customer experiences? As a Customer Support Representative, you will play a crucial role in delivering exceptional support while embracing a culture that prioritizes growth, learning, and career advancement.

Join our dynamic team as a Customer Service Representative, where you will be instrumental in delivering outstanding customer experiences through various communication platforms. Your primary duties will involve addressing customer inquiries, swiftly resolving issues, and collaborating with internal teams to elevate our service quality. You will be responsible for managing desk tickets, engaging in live chat support, and providing email assistance while also contributing to projects aimed at enhancing the overall customer experience.Key ResponsibilitiesDesk Ticket Management: Ensure detailed documentation within the CRM system for consistency and accuracy. Efficiently resolve Tier 0 and Tier 1 help desk tickets, closing them in a timely manner. Escalate Tier 2 and 3 support tickets to the appropriate service partners, maintaining transparent communication with customers regarding resolution timelines. Classify and manage SPAM tickets and emails effectively. Reconcile B2C and B2B payment tickets (using Stripe, AuthNet, PayPal), escalating issues to management when necessary. Assist with Inquiry Contact Forms, providing initial responses before transferring to the sales team. Oversee customer cancellations and retention efforts, collaborating with relevant departments. Address course ratings below 4 stars, gather customer feedback for enhancements, and communicate insights to the content team. Process paid PayPal invoices and scholarship applications as needed. Live Chat Support: Deliver prompt assistance to customers via live chat, providing product information, resolving complaints, and offering basic troubleshooting support. Guide customers on navigating the website, managing subscriptions, and recommending courses. Transfer relevant inquiries to the Sales team and set tasks for discount/promotion requests. Encourage customers to upgrade their subscriptions while maintaining high satisfaction ratings. Email Support: Respond promptly and professionally to all customer emails. Escalate issues as required, providing the necessary context for resolution. Manage email inboxes and document all correspondence in the CRM system. Additional Responsibilities: Assist with onboarding of new Training and Access clients as needed. Monitor and follow up on annual subscription renewals. Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team. Participate in special projects and weekly meetings. Proactively identify customer issues and propose solutions to management. Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement. Maintain accurate customer records across company applications. Draft and send mass emails to subscribers on relevant topics.

Job Overview: Real Estate Customer Service RepresentativeRole SummaryThe Real Estate Customer Service Representative (CSR) is the primary liaison for clients, prospects, and partners in the real estate sector. This pivotal position involves addressing inquiries, delivering property information, aiding in documentation, and facilitating a smooth customer journey throughout the real estate transaction process. The CSR serves as a vital link between clients and the sales team, ensuring every interaction is conducted with professionalism and empathy.Core Responsibilities Client EngagementHandle phone calls, emails, and chat inquiries regarding property listings and services.Organize property viewings and collaborate with agents or brokers. Documentation ManagementAssist clients in completing forms, contracts, and other essential real estate documentation.Ensure precise records of client interactions and transactions are maintained in CRM systems. Customer SupportGuide clients through property purchase, rental, or investment processes.Tackle client concerns and escalate complex issues to the appropriate department. Sales SupportAssist the sales team by preparing client presentations, property details, and promotional materials.Follow up with leads to ensure timely communication and conversion. Market AwarenessKeep abreast of property listings, pricing trends, and real estate regulations.Share relevant information with clients to empower informed decision-making.

Join our team at remote-raven as a Customer Service Representative! In this role, you will be the friendly voice of our brand, ensuring that clients receive timely updates and exceptional service regarding their roofing and repair projects. We are looking for someone who is approachable, professional, and has the ability to communicate clearly in English with minimal accent. Key Responsibilities:Provide clients with regular updates on their roofing and repair projects.Respond to inbound calls with professionalism, addressing client inquiries and concerns effectively.Keep detailed records of all client communications and project statuses.Collaborate with project managers and office staff to maintain accurate client information.Organize and refresh digital files, reports, and contact lists as needed.Assist with various administrative tasks and follow up on outstanding items.

Join ISTA Solutions, a dynamic outsourcing and offshoring company, as an experienced Customer Service Representative. In our rapidly growing team, you'll collaborate with dedicated professionals who value employee satisfaction and maintain a healthy work-life balance. At ISTA Solutions, we are committed to fostering a culture centered around long-term success and continuous personal development. We seek a collaborative team player eager to contribute to our mission!Application Instructions:Submit your referral's information after clicking apply.If the email address already exists in our system, you will receive an error when creating the referral's profile.There is no need to notify the ISTA Recruitment Team after successfully logging a candidate.Current Open Positions:Accounts Payable SpecialistMedical Billing SpecialistEmail and Voice Customer Service RepresentativeAppointment Setter Customer Service RepresentativeHealthcare Customer Service Representative (Authorizations)... and more! Visit our jobs page for a complete list of openings - ISTA - Current Openings (workable.com)What We Offer:Attractive salary and benefits packageComprehensive Health Insurance covering dependents*10% night differentialAttendance BonusGenerous Paid Time OffConvertible cash leave creditsPerformance AppraisalsCommitment to work-life balanceFocus on your career growth with usEncouragement to pursue your passions and acquire new skillsOur Dedication to You:Values-driven leadership and a strong cultureOpportunities for learning and growth at every career stageEmphasis on continuous learning and innovationInclusive environment where everyone can thrive

Job Title: Customer Service Representative (CSR)Position Type: Full-Time, RemoteWorking Hours: U.S. client business hours with flexibility for evenings/weekends based on client needs.About the Role:Join our dynamic team as a Customer Service Representative (CSR) where you'll be the pivotal link between our clients and their customers. In this role, you will adeptly manage incoming inquiries, resolve customer issues, and ensure a delightful service experience across various communication channels including phone, email, and chat. The ideal candidate will embody empathy and professionalism, effectively handling a high volume of tickets while adhering to service level agreements (SLAs). As the frontline advocate for our company, your goal will be to ensure every customer feels valued and supported.Responsibilities:Customer Interaction & Resolution:Manage 50–100 daily tickets through platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.Address inquiries through multiple channels (phone, email, live chat, social media).Strive to resolve issues on the first interaction, escalating complex cases to Tier 2 or technical teams when necessary.Knowledge Management:Continuously update internal knowledge bases and FAQs with effective solutions.Develop and maintain response macros and templates to enhance efficiency.Ticket Management:Prioritize cases based on urgency and SLA commitments.Document all customer interactions thoroughly in the ticketing system.Monitor open tickets to ensure timely closure within SLA.Customer Satisfaction & Feedback:Maintain a professional and empathetic tone in all communications.Collect customer feedback (CSAT, NPS surveys) and log responses.Identify and report recurring issues and trends to product/support leadership.Collaboration:Work closely with product, operations, and engineering teams to resolve intricate issues.Provide valuable customer insights that drive product enhancements.Compliance & Quality:Ensure that all support interactions comply with company standards for privacy (GDPR, HIPAA as applicable).Safeguard confidentiality while managing sensitive customer data.What Makes You a Perfect Fit:Patient, empathetic, and dedicated to finding solutions.Exceptional written and verbal communication skills.Able to manage high workloads while maintaining quality standards.Resilient under pressure and adaptable across various industries.Required Experience & Skills (Minimum):1–2 years of experience in customer service, call center, or support roles.Proficient with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).Strong typing and multitasking capabilities.Familiarity with Microsoft Office/Google Workspace.

Are you a dedicated logistics professional eager to provide outstanding customer service? Join RemoteVA PH as a Logistics Customer Service Representative, where you will be the essential liaison between our clients and warehouse operations. In this dynamic role, you will ensure the precise and timely processing, routing, and shipping of orders, particularly to wholesalers and retailers. Your contributions will be crucial in fostering robust client relationships and ensuring every order is executed flawlessly.Key Responsibilities- Serve as the primary point of contact for assigned clients, addressing inquiries and providing real-time updates regarding orders, inventory, and shipping.- Coordinate the routing of orders to wholesalers, retailers, and other partners, ensuring compliance with routing guides.- Monitor and track orders using Warehouse Management Systems (WMS), proactively communicating any delays or issues.- Submit routing requests, schedule carrier pickups, and diligently follow up on shipment statuses to ensure timely deliveries.- Collaborate closely with the warehouse team to guarantee accuracy in order picking, packing, and shipping.- Manage order exceptions, such as cancellations, returns, and changes, while keeping clients informed throughout the process.- Maintain comprehensive documentation of all client communications, updates, and resolutions.- Work in partnership with the WMS Manager to enhance operational processes and service levels.RequirementsEssential Experience:- Proven routing experience with wholesalers is mandatory.- Background in a 3PL, logistics, or supply chain setting.- Knowledge of retailer compliance standards, routing guides, and shipping procedures.- Practical experience with Warehouse Management Systems (preferably Extensiv or similar platforms).Required Skills:- Strong customer service orientation with a successful track record of cultivating lasting client relationships.- Excellent verbal and written communication skills.- Highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant communication tools.- Typing speed of at least 40 WPM (a typing test will be required).Benefits Work Schedule & Setup Monday to Friday | 9:00 AM – 5:00 PM EST Fully Remote / Work-from-HomeReady to Apply?Send your CV and portfolio to: mondilla.jay03@gmail.com

Important: This position requires onsite work. The Live Chat Support team collaborates with a prominent name in the gaming industry.All team members located in the Philippines must report onsite as per company policy. A permanent work-from-home arrangement is not available.Since our inception in 1998, we have been dedicated to transforming how players engage with their favorite games. Today, we are a global team of over 12,000 professionals operating across 70+ studios in 26 countries.We provide comprehensive support to video game developers and publishers, offering a variety of solutions including art, audio, testing, localization, and player engagement services. Our Player Engagement division specializes in technical support, community management, and trust & safety services for both AAA and indie studios in the gaming sector.Join our mission to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs a Player Engagement Agent, you will be the vital communication bridge between our clients and the gaming community. Your duties will involve investigating and providing timely, high-quality answers to player inquiries, while also relaying valuable feedback to our developers. Join our dynamic team for continuous growth opportunities and the chance to make a significant impact. Level up your career and apply today!

Job Title: Remote Customer Service RepresentativeCompany Overview:Join our innovative management company dedicated to providing exemplary service to our tenants. We strive to foster a collaborative and supportive work culture where every team member can thrive.Job Description:We are looking for a dedicated and professional Customer Service Representative to efficiently address tenant inquiries, facilitate service requests, and oversee communications related to rent. This fully remote role offers a perfect work-life balance alongside a robust support team to ensure your success.Key Responsibilities: Respond swiftly and courteously to tenant inquiries via phone and email. Coordinate service calls and ensure prompt resolution of tenant issues. Manage rent-related communications, including payment updates and general queries. Maintain precise records of interactions and transactions using our CRM system. Collaborate with the back support team to effectively address tenant needs.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

remote-va seeks a Dispatcher and Customer Service Coordinator to work remotely from Region XII, Philippines. This role centers on managing daily job assignments, coordinating truck routes, and ensuring steady communication between customers and drivers. The position requires strong attention to detail, quick responses, and the ability to manage several priorities at once. What you will do Assign jobs to drivers or field teams and oversee dispatch operations for efficiency. Plan and adjust truck routes to deliver prompt and reliable service. Monitor job progress and update schedules to keep workflows on track. Communicate with customers by phone or message, sharing updates and resolving concerns. Keep open lines of communication with both drivers and clients to support daily operations. Document dispatch activities and job statuses accurately for records and reporting. Requirements Based in Region XII, Philippines Comfortable working remotely Strong multitasking skills and attention to detail