Customer Success / Account Manager

Role Overview Treantly is hiring Customer Success / Account Managers based in the Philippines (remote). This role centers on building strong client partnerships, managing account performance, and supporting client growth. Treantly provides thorough training and considers candidates with a range of experience levels, as long as they show initiative, responsib…

About AvePoint At AvePoint, we strive to go Beyond Secure. As the global leader in data security, governance, and resilience, we offer advanced solutions that empower organizations to collaborate confidently. Over 25,000 customers globally rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we believe in investing in our people. Our culture is built on agility, passion, and teamwork, empowering you to take initiative, learn from others, and shape your career with the intention to unleash your full potential! As a Customer Success Account Executive, you will oversee a portfolio of existing customers, ensuring their satisfaction and promoting the adoption of our software solutions. Your role will involve maintaining and expanding customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling. Key Responsibilities: Foster and maintain strong relationships with customers at various levels. Ensure customer satisfaction throughout the pre and post-sales process. Retain and grow revenue within existing customer accounts. Identify, pursue, and close new sales opportunities within existing accounts. Develop a comprehensive understanding of key accounts, including business profiles, key players, and purchasing processes. Facilitate customer satisfaction through the proper deployment of resources. Manage the entire sales cycle from creation to closure. Design and implement effective sales campaigns for key account penetration. Lead and participate in internal virtual account team meetings.

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

At ClickUp, we are not merely developing software; we are pioneering the future of work! In a landscape inundated with work sprawl, we identified a more effective solution. This inspiration led us to create the first truly integrated AI workspace, which combines tasks, documents, chat, calendar, and enterprise search, all powered by context-driven AI. Our mission is to empower millions of teams to shatter silos, reclaim their time, and achieve unprecedented productivity levels. At ClickUp, you will have the unique opportunity to learn, implement, and shape AI in ways that will influence not only our product but the future of work itself. Join us and become part of an audacious, innovative team that is reshaping the boundaries of possibility! We are on the lookout for a seasoned Customer Success leader to coach, mentor, and expand our new team in the Philippines. You will be pivotal in driving customer satisfaction and platform growth. This is your chance to build an exceptional team, contribute to the formulation of new global processes and procedures, collaborate with like-minded business leaders within the GTM organization, and partner with some of the world’s most renowned brands to ensure they have a remarkable experience with your Customer Success Team.We are ultimately seeking a player-coach who can act swiftly, possesses a strong work ethic, and is willing to engage directly with customers. Whether jumping on customer calls, assisting team members with risk mitigation, or managing a small portfolio of clients yourself, you will play a crucial role. You will help cultivate the team by hiring exceptional individuals who align with our core values, motivating and coaching them to guarantee successful outcomes for our customers, and ensuring your team meets their customer engagement, expansion, and churn & contraction targets.

As a Customer Success Manager at MySigrid, your main responsibility is to deeply understand and meet client needs by collaborating closely with the Executive Assistant. You will play a crucial role in upholding work quality, driving continuous improvements, and embodying the core values of MySigrid.Key Responsibilities: Foster strong relationships with clients by consistently meeting and exceeding their expectations. Effectively manage client complaints and resolve issues promptly, transforming challenges into opportunities for lasting partnerships. Oversee client engagement through careful planning and realistic goal-setting, increasing the usage of under-utilized accounts in collaboration with Executive Assistants. Utilize sales expertise to identify growth opportunities within existing accounts, ensuring high client satisfaction and revenue enhancement. Conduct sales calls with prospective clients, skillfully presenting MySigrid’s services and converting leads into business opportunities. Promote MySigrid’s values while fostering a positive work environment for all employees. Perform daily health assessments on client account mailboxes to ensure seamless operations. Provide immediate assistance to all staff members associated with your clients, offering guidance on processes, SOPs, and daily operations. Monitor and support staff in day-to-day tasks, focusing on inbox management, task scheduling, and time management. Address staff errors and learning opportunities promptly, ensuring incidents are reported and resolved quickly. Deliver coaching and training to staff as required to encourage continuous improvement and professional development. Conduct quality audits weekly to ensure high work standards in accordance with our SOPs. Safeguard client information by ensuring preferences and data are secured per our SOPs and data protection policies. Identify process inefficiencies and propose both immediate and long-term solutions. Conduct preliminary checks for requested leave dates, ensuring no resource shortages occur.

Join CommandLink as a Customer Success Manager, where your primary focus will be driving business growth and fostering customer loyalty. This integral role involves regular engagement with customers, conducting Quarterly Business Reviews (QBRs), and managing a portfolio of CommandLink clients. Your mission will be to enhance the customer experience, promote business growth through upgrades and cross-selling of our innovative products, and maintain our industry-leading customer retention rate. You’ll work alongside a team of exceptional engineers and dedicated Sales Directors, with strong support from leadership aimed at helping you achieve your career aspirations.

As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other departments including Service, Marketing, Analytics, and Strategy to ensure exceptional customer outcomes. Success in this role hinges on your ability to implement data-driven engagement strategies, nurture customer relationships, and attain quantifiable business results through enhanced customer satisfaction and retention.Key Responsibilities:Establish yourself as a trusted advisor for our clients through ongoing relationship building, proactively engaging in comprehensive discussions to identify their recruitment needs and delivering responsive, customized support.Enhance customer satisfaction and retention throughout their journey by identifying new opportunities and potential risks, acting swiftly to resolve issues, and collaborating closely with Sales and other key partners.Facilitate customer onboarding by providing thorough product education and platform demonstrations.Work alongside Sales Executives to devise engagement strategies that boost product adoption and usage while managing any associated risks.Analyze behavioral changes to implement tailored engagement strategies aligned with business priorities.Maintain a thorough understanding of our product solutions, positioning yourself as the subject matter expert for customers.Foster internal collaboration with leaders from Sales, Operations, and Marketing to promote a unified approach to customer service and expedite product value delivery.Monitor customer satisfaction throughout the lifecycle, in close partnership with Sales and other essential stakeholders.Identify chances for package upgrades and cross-product utilization.Conduct both in-person and virtual Account Reviews to ensure ongoing alignment and business growth.Deliver both in-person and online Product Training sessions for new and existing users to maximize product effectiveness.Provide customers with exclusive access to SEEK’s signature reports and events related to recruitment and people management.Perform additional tasks as directed by leadership in alignment with corporate objectives.

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.

Join NeoWork as a Technical Account Manager, where your organizational skills and proactive approach will play a pivotal role in our clients' success. In this dynamic position, you will manage a portfolio of accounts, ensuring seamless campaign execution while driving growth initiatives. You will serve as the primary point of contact for clients, fostering strong communication, tracking performance indicators, and establishing efficient processes to ensure optimal operations.This is an exciting opportunity for individuals based in the Philippines to work remotely, aligning with North American business hours. If you excel in high-energy environments, enjoy creating structured systems, and are passionate about helping businesses thrive, NeoWork is the perfect fit for you.

Position: Customer Success ManagerLocation: Fully Remote (Global)Employment Type: Full-TimeContract Type: Independent Contractor Join the movement of the #remoteworkrevolution and work from anywhere in the world!ROLE OVERVIEW:We are seeking a dedicated Customer Success Manager to manage a diverse portfolio of dynamic brands. Your role will be crucial in helping these brands thrive by driving engagement, maximizing revenue, and delivering measurable outcomes. You will serve as a key liaison between our platform and the brands we support, ensuring they realize tangible business results through ongoing support, strategic advice, and collaborative partnerships.This role is ideal for someone who enjoys hands-on interaction with founders and marketing teams. Your responsibilities will include leading client calls, resolving issues, and identifying opportunities for growth. You will be the voice of the customer within our organization, providing valuable insights that inform product development and enhance our service offerings.Key Responsibilities:Manage a portfolio of rapidly growing brands within the e-commerce and consumer sectors.Track and optimize revenue performance and engagement metrics across your accounts.Ensure client retention and expansion, maintaining active, healthy, and growing partnerships.Performance Metrics:Revenue Under Management: Drive performance and growth for your assigned accounts.Net Revenue Retention (NRR): Focus on expansion and minimizing churn in your portfolio.Customer Health & Engagement: Deliver proactive management and measurable client success.What You Will Do:Conduct regular strategy calls with founders, marketers, and brand teams to facilitate success and address challenges.Onboard new brands, showcase features, and guide them towards achieving both immediate wins and long-term value.Monitor client engagement and take proactive measures when performance begins to decline.Act as a strategic advisor, providing insights into optimization, partnerships, and campaign effectiveness.Collaborate with internal teams to troubleshoot issues, enhance communication, and provide rapid solutions.Gather customer feedback and convert it into actionable insights for the product and strategy teams.Maintain comprehensive CRM documentation to ensure visibility and accountability at all stages of the customer journey.

Join Seek Asia as a Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. In this full-time position, you will be responsible for building strong relationships with our clients, ensuring their success and satisfaction with our services. You will work collaboratively with cross-functional teams to deliver exceptional customer experiences.

About the Role: As a vital member of our team, the Customer Success Trainer will spearhead the development, support, and enhancement of our Customer Success Managers (CSMs). This dynamic role integrates coaching, quality assurance, and training delivery, ensuring our CSMs are well-prepared to foster enduring client success. The perfect candidate will have a proven track record in coaching CSMs or similar client-facing roles, bringing a systematic approach to performance enhancement. We welcome applications from former BPO trainers with a robust quality assurance background.

Role overview Teramind seeks a Korean-speaking Enterprise Customer Success Manager based in the Philippines. This position partners with some of the company’s largest clients, focusing on maximizing their experience with Teramind’s solutions. The role collaborates closely with Sales, Account Management, Support, and Product teams to ensure a seamless customer journey. Main responsibilities Build and maintain strong relationships with enterprise customers, serving as their primary contact after the sale. Guide new clients through onboarding, including implementation, training, and strategies for full product adoption. Understand each customer’s goals, share best practices, and connect product features to their business needs to drive adoption and usage. Represent the customer’s perspective within Teramind, collaborating with internal teams to address needs and influence product direction. Manage account renewals by identifying risks, leading renewal discussions, and supporting high satisfaction and retention. Identify upsell and cross-sell opportunities within assigned accounts, coordinating with Account Managers to close these deals. Track and assess key customer health metrics, taking action when risks or opportunities for improvement arise. Conduct regular strategic reviews with customers, providing insights on usage, demonstrating ROI, and aligning on future plans. Deliver training sessions and resources to help customers succeed with Teramind’s products over the long term. Develop relationships across different levels and teams within customer organizations to encourage broad engagement and adoption. Monitor, measure, and improve early signals of customer relationship health, including product usage and engagement.

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.

At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.