Customer Success Manager at findstarfish | Remote

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, re…

Join our elite team at findstarfish as a Customer Success Specialist, dedicated to fostering successful partnerships with clients worldwide. In this pivotal role, you will work closely with our Sales teams to onboard new clients, articulate project scopes, and ensure optimal resource allocation. Acting as the primary liaison for our new clientele, your mission will be to deliver outstanding client experiences, strengthen relationships within the Enterprise sector, and adeptly manage any client escalations that arise. Your success in this position will be driven by your proven experience in delivering digital products and a solid understanding of Agile methodologies in software development.

Join our dynamic team at findstarfish as a Virtual Assistant! We are looking for highly organized and motivated individuals to support our global network of businesses.

Join Findstarfish, a forward-thinking company dedicated to transforming the landscape of work for businesses globally! We are on a mission to be the premier partner for organizations striving to create exceptional teams and streamline their operations. We are seeking a talented Executive Assistant to join our team immediately!Key Responsibilities Manage the creation and dispatch of invoices and statements, track payments, and maintain records of company expenditures. Research industry trends and best practices, compiling data into comprehensive reports for comparative analysis. Organize and maintain documents and files systematically. Conduct data entry tasks including preparing lead lists, meeting minutes, transcribing recordings, and organizing payroll information. Source products, procure goods, and manage sample requests. Update and manage marketing and sales campaign data through a CRM system. Oversee project monitoring, facilitate internal communications, and organize company information efficiently. Coordinate team calendars to avoid conflicts and ensure timely preparation for client meetings. Arrange travel itineraries, including hotel bookings and car rentals. Handle incoming calls and manage appointment scheduling and inquiries. Respond to emails, organize client correspondence, and keep inboxes organized based on client preferences. Compile and synthesize data into organized reports and presentation materials. Manage video uploads, address negative reviews, and maintain an up-to-date account profile. Perform various ad hoc tasks as required. RequirementsAt least 3 years of experience as an Executive Assistant to C-level executives (CEO, COO, etc.) Bachelor's degree or relevant certification required Exceptional communication skills via phone, email, and instant messaging Proficient in English, both written and verbal (minimum B2 level) Strong organizational and time management skills Tech-savvy with knowledge of contemporary technologies, including desktop sharing, cloud services, and VoIP Experience with word processing and spreadsheet software (e.g., MS Office) Familiarity with online calendars and scheduling systems (e.g., Google Calendar) Proactive mindset and eagerness to learn Ability to work during US nighttime hours Technical Requirements Noise-canceling USB headset Functional webcam Computer with a minimum 1.8 GHz processor and 4GB RAM Primary internet speed of at least 25 Mbps via cable Backup internet speed of at least 10 Mbps Schedule: US work hours (20-40 hours per week)

Join our dynamic team at findstarfish as a dedicated Customer Service Representative, where you'll engage with our global network of businesses. We're in search of organized and committed individuals who are eager to provide exceptional service and support.

Join our dynamic team at findstarfish as a dedicated Technical Support Representative, where you will play a crucial role in assisting our global network of businesses. We are looking for individuals who are organized, proactive, and ready to deliver exceptional technical support.

Join our dynamic team at findstarfish as a Lead Generation Specialist! We are looking for passionate individuals who are eager to contribute to our global network of businesses. This remote position allows you to connect with clients around the world and play a pivotal role in generating new business opportunities.

Join our dynamic team at findstarfish as a Sales Caller! We are looking for organized and motivated individuals who are eager to engage with our global network of businesses. This remote position allows you to work from the comfort of your home while making a significant impact on our sales operations.

Join our dynamic team at findstarfish as a Graphic Designer! We’re on the lookout for talented and innovative graphic designers to contribute to our extensive network of businesses across the globe. This remote position offers the flexibility to work from anywhere while collaborating with a diverse team.

Join our dynamic team at findstarfish as an E-Commerce Specialist! We are looking for detail-oriented individuals who possess a strong understanding of eCommerce operations to support our global network of businesses.

Join our dynamic team at findstarfish as a Sales Development Representative, where your drive and dedication will help us serve businesses across the globe. In this fully remote role, you will play a pivotal part in expanding our clientele and enhancing customer relationships.

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

Join our vibrant team at findstarfish as an Executive Assistant, where your organizational skills will make a significant impact on our global network of businesses. We are looking for proactive and detail-oriented individuals who thrive in a fast-paced environment and are ready to support our C-level executives.

We are seeking a dedicated Customer Success Manager who excels in customer-facing roles like implementation, consulting, onboarding, or operational enablement. This position is perfect for individuals who enjoy collaborating closely with clients to comprehend their current business processes and assist them in navigating significant transformations. You will collaborate with customers to convert their existing workflows into scalable solutions, spearhead implementation and training initiatives, and promote the adoption of innovative work methodologies.Many of our clients are transitioning to a modern SaaS platform for the first time. To thrive in this position, you need to possess empathy, organization, and the capability to simplify complex concepts into actionable steps. You will serve as a trusted advisor throughout the customer journey, guiding teams from manual or disjointed systems to a more integrated and efficient operational framework.Customer Onboarding & Implementation: Oversee customer onboarding and implementation by gathering requirements, establishing success criteria, and managing project timelines to ensure a seamless and punctual launch.Process Discovery & Mapping: Engage directly with customer teams to analyze current workflows, document operational processes, and design future workflows that are in line with our platform and best practices.Change Management & Enablement: Assist customers in navigating organizational and process changes by creating adoption strategies, delivering structured training, and reinforcing new workflows across various roles and teams.Training & Adoption: Conduct live and virtual training sessions, customize enablement materials for different user personas, and ensure customers feel empowered to utilize the platform in their daily operations.Ongoing Customer Support & Success: Act as a consistent point of contact after the go-live phase, monitor customer health, address any challenges, and assist clients in continuing to derive value as their needs evolve.Cross-Functional Collaboration: Work closely with Product, Support, and Sales teams to communicate customer feedback, identify common implementation hurdles, and continually enhance the onboarding and adoption experiences.

OverviewWe are in search of a dynamic Customer Success Manager who will take charge of the entire customer journey—from initial demonstrations to fostering long-term loyalty, expansion, and advocacy. This pivotal role closely interacts with leadership, contributing to key decision-making processes.Your mission is to represent an advanced business intelligence platform utilized by rapidly growing e-commerce brands and top-tier operators who prioritize performance, accuracy, and agility. This role is far from mere support; you will conduct product demonstrations, manage onboarding, assist customers, cultivate opportunities, and serve as a vital link between sales, product development, and leadership teams.We are looking for an individual who flourishes in a fast-paced startup atmosphere, is self-driven, and takes initiative without needing detailed instructions.Key ResponsibilitiesCustomer Demos & OnboardingDeliver engaging and polished live product demonstrations for incoming leads and potential clients.Customize presentations based on customer expertise, business needs, and specific use cases.Prepare tailored presentations for demos, onboarding sessions, quarterly business reviews, and follow-ups.Effectively communicate workflows, dashboards, attribution models, and performance metrics.Confidently address technical and product-related queries during live sessions.Customer Support & RetentionAct as the first point of contact for customer inquiries and concerns.Ensure prompt and professional response times.Assess issues and liaise with product and engineering teams when necessary.Proactively identify potential churn risks and take early action.Cultivate strong, trustworthy relationships with key customers.Sales Pipeline & Revenue SupportFollow up on incoming leads, trial users, and warm prospects.Re-engage lapsed opportunities with customized outreach and resources.Maintain organized and accurate records in the CRM with clear next steps.Assist with renewals, expansions, and upselling strategies.Collaborate closely with leadership to facilitate deal closures.AI-Driven Execution & Internal OperationsUtilize AI tools daily to enhance efficiency, clarity, and execution quality.Employ AI for research, summarization, customer insights, and documentation.Develop customer-ready materials using AI-assisted workflows.Keep precise, detailed notes in the CRM, support systems, and account records.Highlight actionable customer feedback that shapes product development.Optimize internal processes, playbooks, templates, and workflows.Work autonomously in a fast-paced environment.

Join CommandLink as a Customer Success Manager, where your primary focus will be driving business growth and fostering customer loyalty. This integral role involves regular engagement with customers, conducting Quarterly Business Reviews (QBRs), and managing a portfolio of CommandLink clients. Your mission will be to enhance the customer experience, promote business growth through upgrades and cross-selling of our innovative products, and maintain our industry-leading customer retention rate. You’ll work alongside a team of exceptional engineers and dedicated Sales Directors, with strong support from leadership aimed at helping you achieve your career aspirations.

Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.

Join our dynamic team at findstarfish as a Healthcare Virtual Assistant! We are looking for highly organized and motivated individuals to support our expansive network of businesses globally. In this role, you will ensure efficient operations and contribute to the delivery of exceptional healthcare services.

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

This is a completely remote position, but applicants must be located in the Philippines to effectively collaborate with our team, colleagues, and internal clients. Please apply only if you are currently residing in the Philippines.The role will require working during US Eastern Standard Time (EST).Hostaway is an innovative, AI-driven vacation rental management platform trusted by over 20,000 property managers globally. We empower professional short-term rental operators to achieve greater efficiency and accelerated growth.As a profitable, rapidly growing company and the first unicorn in the short-term rental PMS sector, we invite you to join us at this exciting juncture! Discover more about our recent valuation and success story here.Role OverviewWe are seeking a dedicated Customer Success Associate to support our small and medium-sized business customers in key markets. This role is perfect for individuals who enjoy engaging with clients, excel in dynamic environments, and aim to convert everyday customer interactions into lasting success and loyalty.In this position, you will serve as a reliable partner for a portfolio of SMB clients, assisting them with inquiries, resolving challenges, and ensuring they derive ongoing value from Hostaway. Much of your daily responsibilities will involve managing customer tickets and requests, thus we are looking for someone who is organized, quick to respond, and adept at handling numerous customer engagements with professionalism and confidence.Your ResponsibilitiesProcess cancellation, discount, and training requests with a strong focus on customer retention and reducing churn.