Join our dynamic team at Hireframe as a Researcher! This is an exciting non-voice, work-from-home role where you will contribute to a leading technology company based in the United States. As a Researcher, you will play a crucial role in supporting our sales and account development efforts by conducting in-depth research on industries, companies, and key individuals.This position is ideal for detail-oriented, results-driven professionals who excel in independent work while effectively collaborating toward team objectives.Your Daily Responsibilities:Conduct comprehensive research on target industries, companies, and key personnel to support sales representatives.Create and update records in Salesforce and/or Hubspot.Leverage databases and various resources to extract professional profiles and contact details.Manage automated email campaigns and assist with back-office operations.Engage in email communication to nurture leads.

Team Oversight• Manage and mentor a team of two part-time Virtual Assistants providing live session support.• Establish work schedules, communicate objectives clearly, and evaluate task performance.• Act as the primary contact for resolving scheduling conflicts, technical challenges, or coverage gaps.• Provide additional live session support as needed during high-demand periods.Live Research Support (As Needed)• Join online sessions ahead of time to ensure all technical aspects are ready for participants and moderators.• Troubleshoot common technical issues, including internet connectivity, video, audio, and screen sharing problems.• Initiate recordings and monitor session launches to guarantee technical success.• Respond promptly to team communications or technical interruptions during sessions.UX Tool Troubleshooting & Summarization• Investigate and document any issues within the UX tool used for live sessions.• Escalate unresolved or recurring issues to the Product or Engineering teams.• Compile and communicate findings in clear, written reports for internal team review and action.Administrative & Operational Support• Assist the Customer Solutions Manager and Associate Director with various administrative tasks.• Help with internal documentation, scheduling, meeting notes, and follow-up actions.• Take responsibility for routine tasks to enable leadership to focus on higher-level priorities.• Aid in maintaining knowledge base materials and organizing process improvements.Requirements• Proficient in both spoken and written English, as you will interact with internal teams and occasionally clients.• Prior experience in managing or supervising others, particularly in a remote or part-time capacity.• Comfortable using tools such as Zoom, Microsoft Teams, Google Meet, and screen sharing platforms.• Ability to communicate calmly and clearly under pressure or in fast-paced environments.• Highly organized and self-motivated, capable of managing multiple responsibilities simultaneously.• Eager to learn and adapt to new internal tools and platforms (UX tool, Zendesk, Jira, Confluence).• Must be available to work during Eastern Time (ET) hours, with a flexibility of up to 2 hours.BenefitsAt Hireframe, we provide flexible nearshore and offshore staffing solutions as a remote-first organization with a diverse team across the United States, Mexico, and the Philippines. Our comprehensive benefits package includes:Permanent remote work flexibilityPaid Time OffHealth Maintenance Organization (HMO) coverageAnnual performance bonusesDedicated coaching for skill enhancementOpportunities for professional advancementJoin us at Hireframe, where we prioritize a supportive environment that encourages professional growth and success for all team members.

Role overview hireframe seeks a Customer Support Specialist based in the Philippines to join its remote team. This position acts as the first point of contact for customers, answering questions and resolving concerns through a variety of channels. The focus is on making sure every customer receives attentive, helpful support. What you will do Respond to customer inquiries via chat, email, or phone Resolve issues efficiently and accurately Work to improve each customer’s experience with hireframe Collaborate with team members to share knowledge and support Work environment This is a remote role based in the Philippines. The team values open communication, welcomes new ideas, and is committed to ongoing improvement. Expect an active workday and the chance to make a real difference for customers.

We are looking for a detail-oriented and proactive Business Development Representative to enhance our sales process from initial contact to customer onboarding. In this pivotal role, you will be responsible for organizing meetings, managing CRM updates, preparing quotes, and diligently following up with potential clients. Additionally, you will support outbound outreach using curated lead lists, making this position ideal for those who thrive in a dynamic startup environment and can efficiently support a technically-focused sales process with minimal supervision.This position is permanently remote and operates during U.S. EST business hours.Inbound Sales Coordination Respond to incoming leads from website forms, emails, and referrals. Schedule and participate in discovery and demo calls with prospects (another team member will lead). Document meeting notes, track follow-ups, and clarify next steps. Update and maintain our CRM (HubSpot) with notes, status changes, and deal progress. Pipeline & Quote Management Collaborate with our team to create tailored quotes for each prospect. Follow up with prospects through email and automated drip campaigns. Maintain visibility on all leads and deals via HubSpot pipeline views. Customer Onboarding & Internal Handoff Facilitate new customer onboarding steps. Ensure seamless transition from sales to technical support. Proactively communicate with internal teams to prevent drop-offs. Outbound Support Conduct outbound outreach using curated contact lists (via email and/or LinkedIn). Track engagement, schedule calls, and refine messaging as necessary. Maintain organized records of outbound activities in HubSpot. RequirementsFamiliarity with the following is essential: Our platform is utilized by OSINT practitioners, law enforcement, threat intelligence analysts, and investigators. Key concepts such as managed attribution, online investigations, digital identity management, secure virtual desktops/phones, and mobile geolocation control. The dynamics of sensitive, high-trust, low-volume B2B sales environments. Fluency in both spoken and written English. Qualifications: 2+ years of experience in sales support, inside sales, business development, or customer success. Extensive experience with HubSpot CRM. Familiarity with tools such as Slack, Zoom, and GSuite. Benefitshireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our comprehensive benefits package includes:

hireframe is seeking a dedicated and experienced Project Manager to join our team and support a premier U.S.-based all-in-one market research cloud platform. In this pivotal role, you will collaborate closely with the Customer Experience and Research Excellence teams to manage participant screening and scheduling for various market research studies, including focus groups and in-depth interviews. Additionally, you will oversee the assignment, progress, and operational execution of research projects in tandem with our internal and offshore teams.This is a permanent remote position, operating during U.S. business hours, allowing you to work from the comfort of your home.Key ResponsibilitiesOversee the full coordination and operational execution of market research projects from initiation through to completion.Manage participant screening, recruitment, and scheduling for focus groups and one-on-one interviews in accordance with study requirements and approved criteria.Work in conjunction with Customer Experience and Research Excellence teams to establish project timelines, gather feedback, and monitor participant completion.Distribute project resources and track project progress to ensure adherence to internal workflows and timelines.Maintain comprehensive documentation throughout all project phases, including participant records, schedules, study trackers, and consent documentation.Track participant quotas, attendance, and show rates, proactively addressing risks through reminders, over-recruitment, and backup participant strategies.Conduct testing of surveys and screening processes to guarantee quality, compliance, and alignment with research best practices.Facilitate participant communications, including confirmations, reminders, rescheduling, cancellations, and follow-ups.Assist in operational processes, such as generating purchase orders for ad-hoc projects and managing incentive fulfillment documentation.QualificationsMinimum of 2 years of project management experience in market research or a related field.Demonstrated experience in coordinating focus groups, in-depth interviews, or participant recruitment/scheduling.Solid understanding of both qualitative and quantitative research methodologies.Exceptional written and verbal communication skills with the capability to collaborate cross-functionally with participants, clients, and internal teams.Proficiency in Microsoft Excel, Word, Outlook, and research tracking tools.Familiarity with survey platforms such as Alchemer or Qualtrics is a distinct advantage.BenefitsAt hireframe, we pride ourselves on providing exceptional nearshore and offshore staffing solutions. As a remote-first organization, we have team members located across the United States, Mexico, and the Philippines. Our competitive benefits package includes:Permanent remote work flexibilityPaid Time OffHealth Maintenance Organization (HMO) coverageAnnual performance bonusesAccess to dedicated coaches for additional support and skill development

hireframe is looking for an Events Project Manager based in the Philippines to help deliver a complex season of six major events. This remote role partners closely with the Director to keep every initiative organized, on schedule, and within budget. Strong organization and communication skills are essential, as this position connects finance and operations, manages vendor relationships, and keeps the team informed at every step. Key responsibilities Oversee the daily management of event budgets, tracking actuals, monitoring variances, and addressing any deviations across all six events. Handle vendor onboarding and payments in Ramp, including timely setup, payment submission for approval, and accurate invoice coding. Monitor scheduled vendor payments (deposits, milestones, final payments) and alert the team when action is needed. Manage multi-currency reconciliation in USD, AUD, and CAD, noting any budget impacts from currency conversion. Identify and communicate emerging risks, such as budget overruns, vendor delays, or timeline issues, before they escalate. Serve as a communication hub between the internal team and external vendors, coordinating timelines and deliverables with minimal need for Director intervention. Create clear budget summaries and status updates for leadership, translating complex data into actionable insights. Maintain visibility on all open items throughout the season, ensuring the team stays updated on each event’s status. Prioritize tasks in Asana, flagging urgent matters, blocked items, and those needing escalation. Develop and maintain event timelines, pre-production checklists, and run-of-show documents. Track vendor contracts and ensure payment and deliverable milestones are met on schedule. Support ad hoc operational needs as they arise during the season. Tools used Budget & Finance: Google Sheets, Ramp Project Management: Asana Communication: Slack, Google Workspace Expenses & Payments: Ramp What helps in this role Experience managing budgets and vendor payments for multiple events or projects Comfort working with tools like Ramp, Google Sheets, Asana, Slack, and Google Workspace Strong communication skills and a proactive approach to identifying issues early Ability to coordinate across teams and keep projects moving without constant oversight

Role Overview hireframe is looking for a Data Quality Specialist focused on ingredient data. This remote position is open to candidates based in the Philippines. The role centers on upholding the accuracy and reliability of ingredient data across our systems. What You Will Do Audit ingredient data on a regular schedule to spot and address discrepancies. Work with teams from different departments to improve data-related processes. Set up and track data quality metrics, along with reporting tools. Offer actionable insights and suggestions to strengthen data quality. Who Succeeds in This Role Careful attention to detail and a methodical approach help in maintaining high standards. The ability to communicate findings clearly and collaborate with others is important.

Join our dynamic team as an Associate Project Manager at Hireframe, a leading all-in-one market research cloud platform headquartered in the United States. In this pivotal role, you will collaborate closely with our Customer Experience and Research Excellence teams to efficiently coordinate scheduling and screening for Focus Groups and In-Depth Interviews. You will also oversee the assignment and timelines of research projects delegated to our offshore team. This position requires a collaborative spirit as you work in tandem with the Research Operations Director and fellow team members.This is a permanent remote position, requiring availability during U.S. business hours.Key ResponsibilitiesOversee the coordination, implementation, and successful completion of research projects, adhering closely to the company's strategic objectives.Report directly to the Director of Research Operations, facilitating the execution and delivery of all research projects.Allocate project resources efficiently and monitor progress to ensure a seamless workflow through the organization.Conduct participant screenings and arrange schedules for focus group discussions and in-depth interviews.Collaborate with Customer Experience and Research Excellence teams to gather participant feedback and share completion lists.Monitor team performance and provide constructive feedback to the Director.Manage the Purchase Order (PO) process, generating POs for ad-hoc projects while working with the Customer Experience team to meet target margins.Test surveys for quality, compliance, and adherence to best practices.Ensure all project components are executed within the defined scope and timeline.

Join our dynamic team at hireframe as a Junior Accountant and take your accounting career to the next level! We seek an enthusiastic individual with strong bookkeeping skills and a desire to grow into senior-level accounting responsibilities. In this role, you will manage day-to-day financial records for various clients while building the expertise necessary to advance to a Senior Accountant position within our firm.The ideal candidate is detail-oriented, process-driven, and proactive, with a passion for delivering accurate financial information and enhancing processes. This is an excellent opportunity for mentorship, professional growth, and increasing your accounting responsibilities over time.As a Junior Accountant, your role will evolve as you gain experience. You will initially focus on foundational accounting tasks, progressively taking on more complex responsibilities.Key Responsibilities:Manage and monitor the accounting email inbox for clients.Accurately enter financial data, maintain records, and ensure precision in expense reports and financial statements.Process accounts receivable and payable, ensuring timely and accurate transactions.Oversee payroll for multiple clients, ensuring compliance with regulations and timely payments.Maintain subsidiary accounts by verifying, allocating, and recording financial transactions.Keep meticulous records of customer, vendor, and payroll data, ensuring an organized system for historical accounting records.Prepare and reconcile balance sheets, including cash and credit card accounts.Senior Accountant Transition Training & Growth Areas:Conduct and review reconciliations for bank accounts, sub-ledgers, prepaid expenses, fixed assets, accrued liabilities, and notes payable.Prepare and analyze financial statements for Accounting Manager review, summarizing account information and trends for clients.Ensure compliance with document retention policies and accurate documentation of transactions.Perform month-end close activities, including reconciliations and journal entries.Ensure compliance with GAAP (Generally Accepted Accounting Principles) and other regulatory requirements.

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.

We are looking for a meticulous and technologically adept Market Research Data Analyst to become a vital part of our Research Operations team. In this pivotal position, your primary responsibility will be to handle and refine raw survey and behavioral data, transforming it into organized, structured formats suitable for analysis. This encompasses quality assurance, coding, weighting, dataset merging, and guaranteeing the precise delivery of final data files to both research teams and clients. Your role is crucial in maintaining the integrity and reliability of our research findings.Key Responsibilities:Data Cleaning & Quality Control: Perform comprehensive cleaning of raw datasets by identifying and correcting data discrepancies, eliminating duplicates, addressing missing values, and ensuring data consistency from various survey platforms (e.g., Qualtrics, Alchemer) while preparing them for analysis using tools such as Excel, SPSS, or R.Data Transformation: Standardize and reformat raw data to align with research objectives and client specifications.Tabulation & Aggregation: Develop frequency tables, cross-tabulations, and summary statistics to bolster insights reporting and client presentations.Weighting & Tabulations: Implement weights on datasets and produce frequency tables and cross-tabulations as necessary.Data Integration: Merge data from various sources (e.g., surveys, tracking studies, spreadsheets) into cohesive datasets for analysis and reporting.Export & Documentation: Generate clean, well-annotated datasets and export them into designated formats (e.g., Excel, CSV, SPSS) along with necessary documentation.Quality Control: Execute systematic checks to validate data accuracy and completeness before delivery.Collaboration: Partner closely with research analysts, project managers, and survey programmers to ensure timely and accurate data delivery.Coding of Open-Ended Responses: Categorize qualitative text responses manually or semi-automatically using established coding frameworks to enable quantitative analysis.Automation & Scripting: Utilize scripting languages or tools to automate repetitive tasks (e.g., Python, R, Excel macros).

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

Join our team as an Events & Production Coordinator, where you will collaborate closely with the Director to ensure the seamless execution of a vibrant multi-event season. Managing 6 dynamic events and numerous vendor partnerships, your role is crucial in keeping everything on track and within budget. This position sits at the crossroads of finance and operations. You will oversee vendor payments and onboarding using Ramp, manage our event budgets, proactively identify potential issues, and assist the Director in prioritizing effectively. Strong communication skills and a proactive approach are essential to your success in this role.Budget & Vendor PaymentsTake ownership of the daily management of the event budget, documenting actual expenses, tracking variances, and alerting the team to any deviations from the planned budget across all 6 events.Oversee vendor onboarding and payment processing in Ramp, including setting up new vendors, submitting payments for approval, and ensuring invoices are accurately coded.Monitor scheduled vendor payment timelines (deposits, milestone triggers, final payments) and proactively notify the team when action is required.Assist with multi-currency reconciliation across USD, AUD, and CAD, highlighting any impacts on the budget due to currency conversion.Issue Visibility & CommunicationProactively identify and surface potential risks — such as budget overruns, vendor delays, missing deliverables, or timeline slippage — before they escalate into larger issues.Act as a reliable communication point between the team and external vendors: coordinate timelines, follow up on deliverables, and hold vendors accountable, reducing the need for constant input from the Director.Create succinct budget summaries and status updates for leadership, translating complex budget data into clear, actionable insights.Maintain transparency on all ongoing items throughout the season, ensuring the team has a current understanding of the status of each event.Project & Operations CoordinationManage the task queue in Asana — identify urgent tasks, those that are blocked, and those that need escalation.Develop and maintain event timelines, pre-production checklists, and run-of-show documents.Track vendor contracts to ensure all payment and deliverable milestones are met on schedule.Assist with ad hoc operational needs as the season progresses.Tools UsedBudget & Finance: Google Sheets, RampProject Management: AsanaCommunication: Slack, Google WorkspaceExpenses & Payments: RampQualifications3–5 years of experience in a production coordinator, production finance, or event operations role — preferably within the entertainment, live events, sports, or agency production sectors.

OverviewWe are in search of a dynamic Customer Success Manager who will take charge of the entire customer journey—from initial demonstrations to fostering long-term loyalty, expansion, and advocacy. This pivotal role closely interacts with leadership, contributing to key decision-making processes.Your mission is to represent an advanced business intelligence platform utilized by rapidly growing e-commerce brands and top-tier operators who prioritize performance, accuracy, and agility. This role is far from mere support; you will conduct product demonstrations, manage onboarding, assist customers, cultivate opportunities, and serve as a vital link between sales, product development, and leadership teams.We are looking for an individual who flourishes in a fast-paced startup atmosphere, is self-driven, and takes initiative without needing detailed instructions.Key ResponsibilitiesCustomer Demos & OnboardingDeliver engaging and polished live product demonstrations for incoming leads and potential clients.Customize presentations based on customer expertise, business needs, and specific use cases.Prepare tailored presentations for demos, onboarding sessions, quarterly business reviews, and follow-ups.Effectively communicate workflows, dashboards, attribution models, and performance metrics.Confidently address technical and product-related queries during live sessions.Customer Support & RetentionAct as the first point of contact for customer inquiries and concerns.Ensure prompt and professional response times.Assess issues and liaise with product and engineering teams when necessary.Proactively identify potential churn risks and take early action.Cultivate strong, trustworthy relationships with key customers.Sales Pipeline & Revenue SupportFollow up on incoming leads, trial users, and warm prospects.Re-engage lapsed opportunities with customized outreach and resources.Maintain organized and accurate records in the CRM with clear next steps.Assist with renewals, expansions, and upselling strategies.Collaborate closely with leadership to facilitate deal closures.AI-Driven Execution & Internal OperationsUtilize AI tools daily to enhance efficiency, clarity, and execution quality.Employ AI for research, summarization, customer insights, and documentation.Develop customer-ready materials using AI-assisted workflows.Keep precise, detailed notes in the CRM, support systems, and account records.Highlight actionable customer feedback that shapes product development.Optimize internal processes, playbooks, templates, and workflows.Work autonomously in a fast-paced environment.

Join CommandLink as a Customer Success Manager, where your primary focus will be driving business growth and fostering customer loyalty. This integral role involves regular engagement with customers, conducting Quarterly Business Reviews (QBRs), and managing a portfolio of CommandLink clients. Your mission will be to enhance the customer experience, promote business growth through upgrades and cross-selling of our innovative products, and maintain our industry-leading customer retention rate. You’ll work alongside a team of exceptional engineers and dedicated Sales Directors, with strong support from leadership aimed at helping you achieve your career aspirations.

Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.

We are looking for a meticulous Accounts Receivable Collections Specialist to oversee our billing and customer collections processes. This role is crucial in ensuring that invoices are dispatched accurately and punctually, following up with clients to secure payments, and maintaining a seamless end-to-end collections cycle. The ideal candidate will be highly organized, possess excellent communication skills, and be comfortable engaging with customers through email in a professional yet assertive manner.Generate and send invoices directly from the accounting system on a recurring schedule.Monitor accounts receivable and keep track of outstanding balances.Dispatch timely payment reminders and follow up with clients via email to ensure the collection of overdue invoices.Maintain precise records of all invoices, payments, and customer interactions.Work collaboratively with the finance team to reconcile accounts and address billing discrepancies.Provide weekly reports on invoicing and collections status.Support process improvements to minimize overdue balances and enhance the collections workflow.

Join our dynamic team at Hireframe as a meticulous and self-driven Bookkeeper / Accounting Specialist dedicated to overseeing daily financial operations and enhancing our expanding business.This position offers full-time employment aligned with US business hours.Key Responsibilities:Ensure precise financial record-keeping.Conduct monthly reconciliations and support month-end closing activities.Monitor and classify expenditures.Manage and reconcile 50-60 vendor payments each month.Issue and collect around 50 invoices monthly.Comprehend inventory processes to uphold financial integrity.Assist with inventory data reconciliation as necessary.

Join Our Team as a Support AssociateAre you looking to kickstart your career in operational support? Hireframe is seeking a dedicated Support Associate to assist in managing junior-level, process-driven operational tasks. This role is integral to our team and offers the opportunity to work remotely from the Philippines.Responsibilities:A. Outreach & Deal SupportExecute outbound brand outreach, targeting approximately 10-15 brands daily.Conduct 2-3 follow-ups with brands that have not responded.Maintain daily brand and talent pipelines using tools like Affinity and CreatorIQ.Support deal operations, including tracking campaigns, deliverables, and brand spending.Assist with invoicing procedures.Respond to incoming RFPs and brand inquiries.Facilitate contract workflows through redlining, version tracking, and storage.B. Scheduling & Administrative SupportOversee scheduling for creator, brand calls, and internal meetings.Coordinate and book travel arrangements.Manage inboxes, including filtering, templated replies, and follow-ups.Order milestone gifts and maintain gifting workflows.Assist in the upkeep of the content calendar, including scheduling uploads and reminders.C. Research & Data OperationsCreate brand outreach lists and vertical-specific targeting data.Analyze social media and content performance metrics.Update CRM tools such as Affinity and CreatorIQ.Maintain internal rosters, creator profiles, and deal tracking sheets.Support talent scouting through basic research and deck preparation.D. General Back-Office SupportParticipate in internal meetings, taking notes and providing summaries.Generate daily/weekly status reports for pods.Manage file organization, data entry, and overall data management.