At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Join HireHawk, where we bridge the gap between exceptional global talent and high-performing U.S. companies. We are dedicated to identifying professionals who combine expertise with a passion for making an impact. Our mission is to facilitate career growth for candidates while providing our clients with reliable, remote-ready talent that contributes from day one.The IT & Systems Operations Analyst role is a dynamic, cross-functional position that supports both Technology Operations and Corporate IT functions. You will play a crucial role in maintaining the operational integrity of our internal systems, which include integrations, SaaS platforms, and employee access management.This is not your typical help desk position. As an analyst, you will engage with multiple enterprise systems, ensuring seamless integrations, monitoring system performance, and safeguarding security and operational efficiency. This role offers exposure to a diverse range of technologies and the chance to collaborate closely with engineering and IT leadership, presenting excellent opportunities for professional development.

Join HireHawk, where we specialize in connecting exceptional global talent with leading U.S. companies. We are dedicated to empowering candidates to advance their careers while providing our clients with remote-ready professionals who deliver impactful results from day one.We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance our sales team by re-engaging with previous prospects and customers. This role emphasizes relationship building, gathering customer feedback, and providing insights to the sales team, rather than focusing solely on closing sales.Key Responsibilities:Initiate friendly follow-up calls and emails with customers who have previously received quotes or proposals.Reconnect with past prospects to assess their interest in proceeding with flooring projects.Ask insightful questions to collect feedback regarding customer experiences with our company and sales team.Accurately document detailed notes and insights from customer interactions in our tracking systems.Classify leads as hot, warm, or cold based on customer engagement.Identify and flag potential opportunities for the sales team to follow up on.Maintain precise records using spreadsheets or CRM tools.Provide valuable insights to improve our customer follow-up processes.Assist in developing a systematic outreach process and knowledge base as the role evolves.

Are you passionate about helping customers achieve their goals? Join ParcelVision as a Customer Success Representative and be part of a dynamic team dedicated to enhancing customer satisfaction and engagement.Your role will involve understanding customer needs, providing tailored solutions, and ensuring that our clients have a seamless experience with our services. You will be the main point of contact for our customers, guiding them through their journey and helping them maximize the value of our offerings.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

This is a fully remote position. Candidates must reside in the Philippines to ensure effective collaboration with the team and partners. Hostaway provides an AI-powered vacation rental management platform, supporting over 20,000 property managers worldwide. The software helps professional short-term rental operators streamline their operations and grow their businesses. The company is profitable and growing quickly, recognized as the first unicorn in the short-term rental property management system sector. More details about Hostaway’s recent valuation and story are available here. Role overview The Partner Success Manager will oversee operational success and performance across Hostaway’s partner ecosystem. This role manages a wide range of partner relationships, leads onboarding and activation, and identifies opportunities to improve processes throughout the partnership lifecycle. Serving as the main point of contact for partners, the Partner Success Manager works closely with teams in Product, Support, Marketing, and Partnerships to address challenges and deliver results. What you will do Manage daily relationships with more than 200 marketplace and strategic partners Serve as the primary contact for non-technical partner inquiries Oversee partner onboarding, activation, and ongoing support

We are looking for a passionate and dedicated Client Success Manager to join our dynamic team at rockstar-3. In this remote position, you will be responsible for ensuring our clients achieve their desired outcomes while using our services. You will act as the main point of contact for clients, providing guidance and support to foster long-lasting relationships. Your expertise will help clients navigate challenges and maximize the value they receive from our solutions.

Join HireHawk, where we bridge exceptional global talent with leading U.S. companies. Our mission is to empower candidates in their professional journeys while delivering reliable, remote-ready talent that creates immediate impact.We are currently seeking a dedicated Accountant for a venture-backed biotech firm with operations across Canada, the U.S., and the UK. This unique role is designed for those who thrive in a lean, hands-on finance environment. Your contributions will directly shape how this organization manages its accounting processes as it expands.As an Accountant focusing on multi-jurisdiction and multi-entity accounting, you will partner with CFO-level stakeholders, providing insights and clarity on financial data. This position is ideal for someone who excels in navigating complex accounting structures and is eager to implement streamlined systems for intercompany transactions and reporting.Key Responsibilities:Oversee daily accounting operations within a multinational biotech framework, ensuring precision across all financial records.Establish and uphold efficient intercompany transaction tracking, including billing, recharges, loans, and eliminations to ensure accurate balance reconciliation each period.Facilitate consolidation-ready accounting and coordination between entities to enable seamless consolidated reporting.Collaborate closely with CFO-level stakeholders to deliver insightful financial analyses, clear explanations, and status updates.Ensure accounting practices are compliant with varying regulatory and reporting standards, proactively identifying risks and proposing effective solutions.Enhance or develop critical closing processes, including checklists, timelines, and reconciliations in a dynamic environment.Effectively coordinate with distributed teams across regions, maintaining consistent communication regarding statuses, challenges, and next steps.Document entity structures, intercompany assumptions, and accounting decisions meticulously to minimize future ambiguity.

Join Turnitin LLC as a Sales Operations Process Analyst and play a pivotal role in optimizing our sales processes. This remote position allows you to work from Dumaguete City while aligning with USA working hours. You will contribute to enhancing sales strategies and operational efficiencies, ensuring that our sales teams have the tools and insights they need to succeed.

At ClickUp, we are not merely developing software; we are pioneering the future of work! In a landscape inundated with work sprawl, we identified a more effective solution. This inspiration led us to create the first truly integrated AI workspace, which combines tasks, documents, chat, calendar, and enterprise search, all powered by context-driven AI. Our mission is to empower millions of teams to shatter silos, reclaim their time, and achieve unprecedented productivity levels. At ClickUp, you will have the unique opportunity to learn, implement, and shape AI in ways that will influence not only our product but the future of work itself. Join us and become part of an audacious, innovative team that is reshaping the boundaries of possibility! We are on the lookout for a seasoned Customer Success leader to coach, mentor, and expand our new team in the Philippines. You will be pivotal in driving customer satisfaction and platform growth. This is your chance to build an exceptional team, contribute to the formulation of new global processes and procedures, collaborate with like-minded business leaders within the GTM organization, and partner with some of the world’s most renowned brands to ensure they have a remarkable experience with your Customer Success Team.We are ultimately seeking a player-coach who can act swiftly, possesses a strong work ethic, and is willing to engage directly with customers. Whether jumping on customer calls, assisting team members with risk mitigation, or managing a small portfolio of clients yourself, you will play a crucial role. You will help cultivate the team by hiring exceptional individuals who align with our core values, motivating and coaching them to guarantee successful outcomes for our customers, and ensuring your team meets their customer engagement, expansion, and churn & contraction targets.

Role Overview Coins.ph is hiring a Technical Operations Analyst based in Taguig City, Metro Manila. This position focuses on maintaining the stability and efficiency of technical systems that support daily operations. What You Will Do Monitor and analyze performance metrics across technical platforms. Troubleshoot operational issues as they arise, working across departments to resolve them quickly. Collaborate with teams to implement solutions that improve system reliability and process efficiency. Location This role is based in Taguig City, Metro Manila, Philippines.

About Backblaze Backblaze is a trailblazer in the open cloud movement, specializing in object storage that empowers customer success. Our cloud storage solutions are designed to optimize budgets, alleviate the burden on administrators, and empower innovators. In partnership with our clients, we liberate them from outdated, costly legacy systems, enabling them to harness the full potential of the open cloud. Founded in 2007, we have successfully scaled our operations with minimal external funding, culminating in a traditional IPO on the Nasdaq in 2021. Today, Backblaze generates over $100 million in revenue and stands as the leading specialized storage cloud, managing over three billion gigabytes of data for more than 500,000 customers across 175+ countries, encompassing businesses, developers, IT professionals, and individual users. While we take pride in our achievements, we are equally excited about the opportunities that lie ahead. We are currently on the lookout for a Senior Customer Growth Specialist!

Join Aarki Inc. as a Data Analyst in the Philippines and play a pivotal role in driving data-driven decisions. You will analyze data trends, generate insights, and provide actionable recommendations that enhance our product offerings and client strategies.

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.

About UsPaddle revolutionizes the payment infrastructure for SaaS companies by serving as the Merchant of Record. This innovative approach eliminates the complexities and challenges of payment fragmentation, providing a solution that is faster, safer, and more cost-effective.With the support of esteemed investors such as KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.Role OverviewAs an Onboarding Risk Analyst, you will collaborate closely with the Risk Team Lead to implement Paddle’s Risk Strategy. This dynamic role seeks an individual who is proactive, possesses a strong background in onboarding within the ecommerce, FinTech, or SaaS sectors, and is eager to navigate the evolving landscape of risk and payments.Your primary responsibilities will involve reviewing supplier applications and monitoring alerts generated by our onboarding system. You will conduct thorough investigations using internal tools and open-source resources, and will frequently engage with suppliers and Account Managers to gather necessary information. Decision-making will be a critical part of your role, often requiring you to operate with limited information while managing any challenges to your decisions.You will also address inquiries from the Commercial teams regarding appetite decisions and handle escalations from internal teams, contributing to the continuous development of the Onboarding team’s skills and knowledge.Beyond your daily tasks, you will be expected to identify and propose enhancements to our onboarding process.

Join the Leading Crypto Brand in the Philippines!Coins stands as the foremost crypto brand in the Philippines, earning the trust of over 18 million users. Our user-friendly mobile app enables individuals to trade a diverse range of cryptocurrencies and access an extensive suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins is the pioneering crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central banking authority.

Join RemoteVA PH as a Technical Analyst and unleash your passion for data and technology! In this role, you will support our consulting practice in the insurance technology sector, collaborating with forward-thinking clients who are leveraging technology to expand their business capabilities. Key Responsibilities:Develop and refine reports, dashboards, and data workflows utilizing Excel and SQL.Assist in platform expansion initiatives and integrations.Implement AI tools to improve operational efficiency and output quality.Support Python-based integrations with external systems.Engage with clients to identify their business requirements and provide tailored technical solutions.

About Your New Role:The Account Manager is tasked with overseeing and expanding a portfolio of customers at CommandLink, acting as the main commercial contact throughout the customer journey. This role combines relationship management, revenue growth, and strategic account planning to enhance customer retention, facilitate upselling, and foster long-term partnerships.You will actively engage with mid-market and enterprise clients through regular communication, executive business reviews, and consultative account strategies. The aim is to maximize customer satisfaction while increasing wallet share through upgrades, cross-selling, and renewals, all contributing to revenue growth and maintaining CommandLink’s impressively low churn rate.Collaboration is key, as you will work closely with Sales Directors, engineering teams, and sales leadership to identify growth opportunities, execute expansion plans, and provide an exceptional customer experience.