Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

This is a fully remote position. Candidates must reside in the Philippines to ensure effective collaboration with the team and partners. Hostaway provides an AI-powered vacation rental management platform, supporting over 20,000 property managers worldwide. The software helps professional short-term rental operators streamline their operations and grow their businesses. The company is profitable and growing quickly, recognized as the first unicorn in the short-term rental property management system sector. More details about Hostaway’s recent valuation and story are available here. Role overview The Partner Success Manager will oversee operational success and performance across Hostaway’s partner ecosystem. This role manages a wide range of partner relationships, leads onboarding and activation, and identifies opportunities to improve processes throughout the partnership lifecycle. Serving as the main point of contact for partners, the Partner Success Manager works closely with teams in Product, Support, Marketing, and Partnerships to address challenges and deliver results. What you will do Manage daily relationships with more than 200 marketplace and strategic partners Serve as the primary contact for non-technical partner inquiries Oversee partner onboarding, activation, and ongoing support

We are looking for a passionate and dedicated Client Success Manager to join our dynamic team at rockstar-3. In this remote position, you will be responsible for ensuring our clients achieve their desired outcomes while using our services. You will act as the main point of contact for clients, providing guidance and support to foster long-lasting relationships. Your expertise will help clients navigate challenges and maximize the value they receive from our solutions.

Onboarding Specialist (RVA PH)Join Remote VA as an enthusiastic Onboarding Specialist to play a vital role in creating a smooth and rewarding onboarding experience for our new team members. In this position, you will facilitate the onboarding process, assisting new employees in their integration into our dynamic remote work culture. We are looking for a highly organized, communicative individual who is committed to enhancing the employee experience right from the start.Key Responsibilities: Manage and streamline the onboarding process for new hires, ensuring all documentation is accurately completed and submitted on time. Conduct engaging welcome sessions to introduce new employees to our company culture, policies, and operational procedures. Act as the primary resource for new hires throughout their onboarding journey, addressing questions and providing necessary support. Collaborate with various departments to develop onboarding materials, including training schedules and resources. Track the progress of new employees during their onboarding period and collect feedback to continually improve the onboarding experience. Assist in setting up accounts and access for new hires, ensuring they have the necessary tools to start their roles effectively. Keep accurate records of onboarding activities and provide regular updates to HR and management. Stay updated on best practices in onboarding and employee integration.

At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

Are you passionate about helping customers achieve their goals? Join ParcelVision as a Customer Success Representative and be part of a dynamic team dedicated to enhancing customer satisfaction and engagement.Your role will involve understanding customer needs, providing tailored solutions, and ensuring that our clients have a seamless experience with our services. You will be the main point of contact for our customers, guiding them through their journey and helping them maximize the value of our offerings.

Backblaze is seeking a Customer Success Operations Analyst (Contract) to help design and implement a scalable growth intelligence system. This remote contract is open to candidates based in Argentina, Colombia, Costa Rica, Mexico, or the Philippines. Role overview This contract analyst role centers on building technical solutions that enable Customer Success teams to identify and act on growth opportunities. The work goes well beyond standard reporting, requiring hands-on expertise in data extraction, modeling, automation, and business intelligence architecture. Over the 12-week engagement, the goal is to deliver a system that internal teams can manage independently, moving away from static presentations to more dynamic, actionable insights. Main responsibilities Develop a unified post-sales data model Create automated systems to score expansion signals Build usage forecasting models Implement logic for role-based routing Design Tableau dashboards using validated SQL datasets Develop automation and signal generation workflows in Python What success looks like Clear, actionable expansion signals for Customer Success, Support, Sales, and Marketing Automated, scalable digital processes and insights Role-based routing that teams can maintain over time Requirements Advanced proficiency in Python, SQL, and Tableau Experience querying data warehouses and manipulating large datasets Ability to build predictive models and operationalize insights Comfort working directly with multiple data sources and systems This is a build-and-enable position, working closely with data and systems to deliver automation, actionable insights, and reporting that support post-sales growth.

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.

About Your New Role:The Account Manager is tasked with overseeing and expanding a portfolio of customers at CommandLink, acting as the main commercial contact throughout the customer journey. This role combines relationship management, revenue growth, and strategic account planning to enhance customer retention, facilitate upselling, and foster long-term partnerships.You will actively engage with mid-market and enterprise clients through regular communication, executive business reviews, and consultative account strategies. The aim is to maximize customer satisfaction while increasing wallet share through upgrades, cross-selling, and renewals, all contributing to revenue growth and maintaining CommandLink’s impressively low churn rate.Collaboration is key, as you will work closely with Sales Directors, engineering teams, and sales leadership to identify growth opportunities, execute expansion plans, and provide an exceptional customer experience.

Job Title: ODOO Program Customization and Integration SpecialistLocation: Remote workJob Description: We are on the lookout for a talented and experienced ODOO Program Customization and Integration Specialist to become a vital part of our team. The successful candidate will play a key role in customizing and integrating the ODOO ERP system to fit our unique business requirements. This position entails working closely with different departments to gather their needs, implementing tailored solutions, and ensuring smooth integration of the ODOO system with other business applications.Key Responsibilities: Tailor the ODOO ERP system to cater to the specific needs of various departments and business processes. Create and implement custom modules, workflows, and reports within the ODOO platform. Integrate ODOO with other business applications and systems to facilitate seamless data flow and process automation. Engage with stakeholders to collect and assess requirements, providing effective solutions. Conduct regular system maintenance, updates, and troubleshooting to ensure optimal performance. Offer training and support to end-users to guarantee effective utilization of the ODOO system. Monitor system performance, making necessary adjustments to enhance efficiency. Stay abreast of the latest ODOO features, best practices, and industry trends. Document customizations, integrations, and configurations for future reference and support. Provide technical support and resolve any issues related to ODOO customization and integration. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Demonstrated experience in customizing and integrating ODOO ERP systems. Strong proficiency in Python programming and the ODOO framework. Experience with relational databases (PostgreSQL) and ORM. Familiarity with web technologies such as HTML, CSS, JavaScript, and XML. Solid understanding of business processes and ERP systems. Exceptional problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work independently and manage multiple projects concurrently. Familiarity with version control systems (e.g., Git) and deployment processes. Preferred Skills: Experience with other ERP systems and business applications. Knowledge of API integration and third-party services. Understanding of accounting and finance principles. Strong organizational and time management skills.

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

We are seeking a dedicated Customer Success Manager who excels in customer-facing roles like implementation, consulting, onboarding, or operational enablement. This position is perfect for individuals who enjoy collaborating closely with clients to comprehend their current business processes and assist them in navigating significant transformations. You will collaborate with customers to convert their existing workflows into scalable solutions, spearhead implementation and training initiatives, and promote the adoption of innovative work methodologies.Many of our clients are transitioning to a modern SaaS platform for the first time. To thrive in this position, you need to possess empathy, organization, and the capability to simplify complex concepts into actionable steps. You will serve as a trusted advisor throughout the customer journey, guiding teams from manual or disjointed systems to a more integrated and efficient operational framework.Customer Onboarding & Implementation: Oversee customer onboarding and implementation by gathering requirements, establishing success criteria, and managing project timelines to ensure a seamless and punctual launch.Process Discovery & Mapping: Engage directly with customer teams to analyze current workflows, document operational processes, and design future workflows that are in line with our platform and best practices.Change Management & Enablement: Assist customers in navigating organizational and process changes by creating adoption strategies, delivering structured training, and reinforcing new workflows across various roles and teams.Training & Adoption: Conduct live and virtual training sessions, customize enablement materials for different user personas, and ensure customers feel empowered to utilize the platform in their daily operations.Ongoing Customer Support & Success: Act as a consistent point of contact after the go-live phase, monitor customer health, address any challenges, and assist clients in continuing to derive value as their needs evolve.Cross-Functional Collaboration: Work closely with Product, Support, and Sales teams to communicate customer feedback, identify common implementation hurdles, and continually enhance the onboarding and adoption experiences.

Job Title: Intake SpecialistJob Type: Long-term, full-time contractorWorkplace: RemoteAt HireHawk, we are dedicated to bridging the gap between exceptional global talent and top-performing U.S. companies. We pride ourselves on identifying outstanding professionals who combine expertise with a proactive approach in their roles. Our mission is to empower candidates to advance their careers while providing our clients with dependable, remote-ready talent that delivers impactful results from day one.We are seeking a meticulous and compassionate Intake Specialist to serve as the initial touchpoint for prospective clients. In this position, you will manage incoming inquiries, collect essential information, and facilitate a seamless and professional intake process. Your contributions will significantly influence the first impression clients have of our organization.Your responsibilities will include:Responding to inbound calls, emails, and chats from potential clients.Conducting preliminary intake interviews and gathering pertinent information.Accurately recording client information in our CRM or internal systems.Evaluating inquiries and directing cases to the appropriate teams.Following up with leads to ensure the completion of the intake process.Upholding a high standard of professionalism and empathy in all interactions.Meeting response time and conversion KPIs.

Location: Fully Remote (Availability required from 9 AM to 5 PM EST)About Us:Join a forward-thinking organization dedicated to providing unparalleled customer service and streamlining operational processes. We are seeking a passionate Customer Service and Billing Specialist to enhance our team and ensure the seamless execution of billing operations while delivering outstanding support to our clients.Job Overview:The Customer Service and Billing Specialist will handle customer queries regarding billing, accurately process transactions, and keep meticulous records using Salesforce and Excel. The right candidate will be detail-oriented, exceptionally organized, and committed to providing top-notch customer service.Primary Responsibilities: Customer Support: Address customer inquiries concerning billing issues promptly and professionally. Communicate effectively to resolve any billing discrepancies with clear solutions. Billing Operations: Ensure accurate and efficient processing of billing transactions. Conduct account reconciliations and maintain timely billing cycles. Data Management and Reporting: Leverage Salesforce to manage customer accounts and update billing details. Create and maintain comprehensive billing reports and spreadsheets in Excel. Analyze and track billing data to identify trends and areas for improvement. Collaboration and Process Enhancement: Work collaboratively with various teams to optimize billing workflows. Provide insights and suggestions for process enhancements to boost customer satisfaction and operational efficiency. Essential Qualifications: Demonstrated experience in customer service and billing functions. Proficient in Salesforce and Microsoft Excel. Superior verbal and written communication skills. Strong attention to detail and ability to manage multiple tasks effectively. Capability to work independently as well as collaboratively in a team setting. Must be available to work during scheduled hours: 9 AM - 5 PM EST. Benefits:What We Provide: Permanent remote work arrangement A nurturing, growth-focused work culture. Opportunities for professional development and career progression.

About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.

This is a completely remote position, but applicants must be located in the Philippines to effectively collaborate with our team, colleagues, and internal clients. Please apply only if you are currently residing in the Philippines.The role will require working during US Eastern Standard Time (EST).Hostaway is an innovative, AI-driven vacation rental management platform trusted by over 20,000 property managers globally. We empower professional short-term rental operators to achieve greater efficiency and accelerated growth.As a profitable, rapidly growing company and the first unicorn in the short-term rental PMS sector, we invite you to join us at this exciting juncture! Discover more about our recent valuation and success story here.Role OverviewWe are seeking a dedicated Customer Success Associate to support our small and medium-sized business customers in key markets. This role is perfect for individuals who enjoy engaging with clients, excel in dynamic environments, and aim to convert everyday customer interactions into lasting success and loyalty.In this position, you will serve as a reliable partner for a portfolio of SMB clients, assisting them with inquiries, resolving challenges, and ensuring they derive ongoing value from Hostaway. Much of your daily responsibilities will involve managing customer tickets and requests, thus we are looking for someone who is organized, quick to respond, and adept at handling numerous customer engagements with professionalism and confidence.Your ResponsibilitiesProcess cancellation, discount, and training requests with a strong focus on customer retention and reducing churn.

Cloudbeds builds a platform that supports hotels and properties in over 150 countries, helping manage billions in bookings each year. The company’s remote team develops solutions to improve hotel operations and commercial strategies, working with both independent hotels and large groups. Since 2012, Cloudbeds has received recognition such as the World's Best Hotel PMS Solutions Provider and a spot on Deloitte's Technology Fast 500 in 2024. Role overview The Accounting Specialist (Remote, Philippines) focuses on supporting North American hotel clients as they set up and use Cloudbeds’ financial and accounting features. This position is based in the Philippines or the broader APAC region and requires working North American business hours (US EST and/or PST). What you will do Guide hotel clients and their accounting teams through accounting configurations, including chart of accounts mapping, tax setup, and ERP integrations. Help ensure properties are ready to operate from day one, with workflows that comply with US GAAP. Engage directly with clients, providing support and onboarding for financial features. Team and collaboration This team bridges hospitality expertise and technical execution, working closely with Engineering, Support, and Sales. The work addresses real financial challenges for hotel operators and involves helping customers connect their financial systems to Cloudbeds. Requirements Experience in hospitality accounting and a strong interest in technical solutions. Comfort and skill in direct client interaction and support. Availability to work North American business hours (US EST and/or PST). This role is not suited for those who prefer spreadsheet work with minimal customer interaction.