About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.

About the Role:Join our dynamic team as a Customer Service Assistant specializing in Shopify e-commerce. In this pivotal role, you will oversee order status updates, manage Shopify orders, liaise with vendors, reconcile invoices, and track purchase orders. We seek a detail-oriented, proactive individual with a knack for efficiently handling customer service inquiries and facilitating vendor communication.Key Responsibilities: Process and update Shopify orders to ensure accuracy and prompt fulfillment. Coordinate with vendors to manage shipments, track orders, and resolve any issues that arise. Handle customer inquiries through email and various communication platforms. Reconcile invoices and monitor purchase orders (POs). Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to maintain workflow efficiency. Facilitate seamless communication among vendors, customers, and internal teams.

Join our dynamic team as an E-commerce Customer Service Representative and become the essential link between our customers and their online shopping experience. In this role, you will provide exceptional support to customers, addressing their inquiries and resolving issues across various communication channels, including email, SMS, phone, chat, and online forms. If you are a proactive problem solver with a passion for delivering outstanding customer service in an e-commerce setting, we want to hear from you!Key Responsibilities:Customer Engagement:Promptly respond to customer inquiries regarding online orders, products, shipping, and account management through multiple channels.Deliver accurate information about product availability, specifications, and policies to enhance the customer shopping journey.Efficiently resolve customer issues including order discrepancies, shipping challenges, and return/exchange requests with empathy.Issue Resolution:Collaborate with fulfillment, shipping, and technical teams to troubleshoot and resolve product-related issues.Escalate complex issues to the relevant departments for further assistance.E-commerce Platform Support:Guide customers in navigating the website, completing purchases, and addressing technical concerns during their online shopping experience.Coordinate with logistics partners to provide timely updates about order statuses, including shipping and delivery timelines.Feedback and Improvement:Gather and document customer feedback and trends to inform business strategies and enhance the overall customer experience.Engage in continuous improvement initiatives by sharing insights based on customer interactions.Brand Advocacy:Maintain a consistent and positive brand voice throughout all customer interactions.Foster brand loyalty by converting positive experiences into repeat business.

E-Commerce ManagerJob Type: Remote, Full-time (PST Hours)About the RoleJoin us as an E-Commerce Manager and take the lead in shaping our brand's digital landscape. This pivotal position grants you full control over our Shopify storefront, encompassing everything from site development and product merchandising to optimizing conversion rates and analyzing performance metrics.If you possess a blend of creativity and analytical prowess, and have a passion for transforming web traffic into tangible revenue, we want to hear from you! Key ResponsibilitiesStorefront Ownership & ManagementOversee the complete lifecycle of our Shopify store, from inception to ongoing management.Ensure optimal site functionality, user experience, and performance standards.Facilitate a seamless shopping experience for customers across all platforms.Site Merchandising & Product ListingsDevelop and enhance product listings including titles, descriptions, images, and pricing.Manage product collections and categories while implementing effective merchandising strategies.Ensure brand consistency and visually appealing presentations.Conversion Rate Optimization (CRO)Evaluate user interactions to pinpoint conversion improvement opportunities.Design and implement A/B tests to enhance site performance.Refine landing pages, product pages, and the checkout process for maximum efficiency.Analytics & ReportingMonitor essential KPIs such as conversion rates, average order value, revenue, and bounce rates.Produce regular reports with actionable insights to drive growth.Utilize data analytics to inform strategic decisions and growth initiatives.Growth & StrategyWork collaboratively with marketing teams to synchronize campaigns with site enhancements.Identify avenues to boost revenue and enhance customer loyalty.Engage in continuous testing, learning, and refining of strategies.

Job Title: E-commerce ManagerRemote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)Join Remote VA PH as an accomplished E-commerce Manager, where you will be instrumental in enhancing and managing our client's Amazon private label operations. This role demands extensive expertise in Amazon Seller Central, FBA logistics, and product listing optimization. The successful candidate will demonstrate a proactive approach, strong analytical skills, and meticulous attention to detail, having a proven history of managing Amazon accounts from product launch to sustained growth.Key Responsibilities:Private Label Management:Oversee all elements of private label products on Amazon, including launches, optimization, and operational management.FBA Shipments & Logistics:Coordinate FBA shipments, ensuring timely deliveries and troubleshooting inventory, warehousing, and Amazon receiving challenges.Shipment Reconciliation:Maintain accurate shipment records, recover lost inventory, and manage reimbursement claims as necessary.Case Management:Address various Seller Central support cases, ensuring swift resolutions and thorough documentation for future reference.Product Listings:Create and enhance product listings, adhering to SEO best practices and Amazon policies.Content Writing:Develop engaging and keyword-optimized titles, bullet points, and product descriptions to boost visibility and conversion rates.A+ Content Management:Publish enhanced brand content to elevate the customer experience and drive sales.Keyword Research:Conduct in-depth keyword analysis to enhance traffic and maintain competitive product rankings.Reporting & Analysis:Utilize Google Sheets to track KPIs, assess performance, and offer actionable insights on sales, advertising, and inventory.

FULL TIMEREMOTE (Must be available to work PST hours and Rotating Shift)Position: E-Commerce Customer Service RepresentativeType of Contract: Independent ContractorWorking Hours: 5 days a week (Rotating Shift) Join the #remoteworkrevolution and work from anywhere in the world!Position Overview:We are seeking a highly motivated, empathetic, and detail-oriented E-Commerce Customer Service Representative to enhance our dynamic Customer Experience team.In this role, you'll be the frontline connection to our community, ensuring that every customer interaction embodies our brand values of compassion, empowerment, and excellence. You will assist customers with care, accuracy, and enthusiasm, representing the essence of our brand with each interaction.This is a remote position, but candidates must be available to work Pacific Standard Time (PST) hours.Key Responsibilities: Respond to customer inquiries via email, chat, and social media with warmth, professionalism, and a solutions-focused approach. Troubleshoot and resolve issues related to orders, shipping, billing, product usage, and returns promptly and efficiently. Utilize Gorgias and Zendesk to manage tickets, automate responses, escalate cases, and maintain detailed customer records. Collaborate cross-functionally with fulfillment, marketing, and product teams to provide insightful feedback and ensure customer satisfaction. Stay informed about product knowledge, company policies, and promotions to deliver accurate information and thoughtful recommendations. Identify trends and patterns in customer feedback to propose process or product enhancements that elevate the overall experience.

Join RemoteVA as an E-Commerce Account Manager! We are in search of a meticulous, tech-savvy professional to streamline our e-commerce operations. If you thrive on accuracy, love tackling challenges, and have hands-on experience with platforms like Amazon and Walmart, we want to hear from you!Your Responsibilities:- Oversee product listings and monitor for new entries across various platforms including Amazon and Walmart.- Generate and interpret replenishment reports to prevent stock shortages.- Investigate and resolve issues with non-selling or underperforming products.- Update product costs and maintain accurate product data.- Provide timely and professional responses to customer service inquiries.- Manage product listings across multiple platforms, including eBay, Walmart, and FBM.- Proactively track inventory levels and identify potential issues.

We are on the lookout for a proactive and growth-oriented Director of E-Commerce to spearhead the expansion of our digital revenue and enhance online customer engagements. This role, reporting directly to the Senior Vice President of Operations, involves overseeing ecommerce performance across direct-to-consumer (DTC) platforms, Amazon, and major retailer websites, with the goal of improving the digital shopping experience and driving critical performance metrics such as Conversion Rate (CVR), Average Order Value (AOV), and Customer Lifetime Value (CLV).The ideal candidate will possess a strategic mindset and a deep understanding of ecommerce dynamics, digital marketing, and customer experience. They will be adept at translating strategic visions into actionable plans, prioritizing initiatives effectively, and collaborating with cross-functional teams to optimize the digital sales funnel and achieve sustainable revenue growth. Our company promotes a fast-paced and dynamic work environment where self-motivated individuals can flourish and contribute to the growth of an emerging category.To expedite your application, please ensure to complete the assessment linked here: Assessment Link

Non-Voice Customer Service RepresentativeLocation: RemoteEmployment Type: Full-TimeAbout UsWe are a rapidly expanding eCommerce brand focused on providing top-notch products and unparalleled customer experiences. As we continue our growth trajectory, effective customer support is vital for upholding trust, efficiency, and satisfaction across all digital interactions.Role OverviewThe Non-Voice Customer Service Representative will assist customers through written communication channels, such as email, live chat, and ticketing systems. This position demands meticulous attention to detail, outstanding written communication abilities, and a capacity to respond swiftly and accurately within a dynamic eCommerce environment. Prior experience with Gorgias is a must.Key ResponsibilitiesRespond efficiently and courteously to customer inquiries through email and live chat.Manage, prioritize, and resolve customer support tickets using Gorgias.Address order-related issues, including order status, shipping questions, returns, refunds, and product inquiries.Maintain a high level of focus, responsiveness, and accuracy during working hours.Provide clear, friendly, and solutions-oriented written communication to ensure customer satisfaction.Escalate complex or sensitive matters to the appropriate internal teams as necessary.Adhere to internal SOPs while identifying opportunities to enhance support workflows and efficiency.

Join our dynamic team at Luxasia as an E-Commerce Customer Service Executive. In this pivotal role, you will deliver exceptional customer support, ensuring a seamless shopping experience for our clients. You will manage inquiries, resolve issues, and foster relationships with customers through various communication channels.

Position Title: E-commerce Operations ManagerLocation: Remote workJob Description:Join our dynamic team as an E-commerce Operations Manager and take charge of the daily operations for our thriving Amazon and BWP storefronts. This pivotal role involves meticulous inventory management, optimizing product listings for maximum visibility, and delivering exceptional customer service to create a seamless online shopping experience. The ideal candidate is highly resourceful, organized, and has a proven track record of navigating Amazon Seller Central and similar platforms effectively.Key Responsibilities:Oversee all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency.Monitor stock levels across platforms and collaborate with the warehouse team for timely restocking and updates.Address customer inquiries and concerns promptly and professionally to enhance customer satisfaction.Analyze store performance metrics, providing actionable insights to boost sales and improve service quality.Manage order processing, fulfillment coordination, and returns efficiently.Work alongside the marketing team to devise and implement promotional strategies.Utilize Excel or similar tools to maintain and analyze daily performance logs.Ensure compliance with marketplace policies and operational best practices.Qualifications:Required:Minimum of 1 year of experience managing Amazon storefronts, particularly with Seller Central.Proficient in Microsoft Excel, with strong data management and analytical skills.Exceptional communication and customer service abilities.Strong organizational skills and meticulous attention to detail.Familiarity with tools like Shopify, Monday.com, Grasshopper, or similar platforms.Proven ability to work independently and consistently meet deadlines.Preferred:Experience with BWP or other niche marketplaces is a plus.Basic knowledge of graphic editing and product photography standards.Background in consumer goods or food product industries is advantageous.

Are you a talented E-commerce Manager looking for a flexible remote opportunity? Join our dynamic team at Hunt St!Job Position: E-commerce ManagerCompensation: Competitive monthly salary ranging from $2000 AUD to $3000 AUD.Engagement Type: Independent Contractor AgreementWork Schedule: Align your work hours with Australian business hours (approximately 9 AM - 5 PM, Monday to Friday) while enjoying the flexibility of managing your own time.At Hunt St, we empower Australian businesses to connect with exceptional remote talent in the Philippines. As an E-commerce Manager, you will work directly with our clients, ensuring a seamless integration of their e-commerce platforms.About the Client: Our client is committed to enhancing the lives of dogs and their owners through innovative products that merge functionality with style.Position Overview: We are seeking an experienced E-commerce Manager to oversee all technical and operational components of the e-commerce business. Your responsibilities will include ensuring product accuracy, integrating with 3PL systems, addressing website issues, managing sales promotions, and facilitating product launches. This is a hands-on role suited for individuals with a deep understanding of Shopify and e-commerce processes.Key Responsibilities:Shopify Store Management: Oversee and update multiple Shopify stores, including product listings, collections, navigation, and visual elements.Manage catalog structure, product variations, and tags across all storefronts.Coordinate product uploads and updates, ensuring accurate imagery, descriptions, and pricing across regions.Website Operations: Resolve daily website and checkout issues, including incorrect charges and inventory synchronization.Implement promotional campaigns and discount settings.Collaborate with IT to address technical issues such as shipping errors and checkout glitches.3PL & Fulfillment Coordination: Work with third-party logistics partners to ensure efficient order processing and fulfillment.Troubleshoot integration issues between Shopify and fulfillment systems.Assist with returns system setup and product bundle breakdowns as necessary.Analytics & Optimization: Monitor e-commerce KPIs using Shopify Analytics and other tools, identifying trends and areas for improvement to enhance user experience and conversion rates.

Join Our Team as an E-Commerce Specialist!Wing is on a transformative journey to redefine the future of work for businesses globally. We aspire to be the premier solution for companies looking to cultivate exceptional teams and automate their operations seamlessly.We are actively seeking a passionate E-Commerce Specialist to join our dynamic team immediately!Duties and Responsibilities:1. Oversee the comprehensive operation of our e-commerce website, ensuring a flawless user experience.2. Address customer inquiries and provide expert assistance in product selection.3. Enhance product listings through detailed descriptions, high-quality visuals, and precise specifications.4. Foster customer relationships and collaborate with influencers, content creators, and compatible businesses.5. Work alongside internal teams to develop creative concepts, layouts, and marketing campaigns.6. Establish competitive pricing strategies based on market trends.7. Monitor inventory levels, liaising with suppliers and logistics partners for efficient stock management and delivery.8. Create and manage initiatives for PPC advertising and social media engagement.9. Perform ad hoc tasks as necessary.

Role: E-commerce ManagerLocation: 100% remote, working across PSTSchedule: Part-time (20 hours per week), Monday to Friday, PSTContract Type: Independent ContractorWhy Join TUSHY? At TUSHY, we are on a mission to transform the bathroom experience for everyone. If you're eager to join an innovative team that challenges norms and strives for a healthier, cleaner, and more sustainable future, TUSHY is the perfect fit for you!Position Overview: You will report directly to TUSHY’s Head of Growth and act as the product owner for our direct-to-consumer website, hellotushy.com. Leveraging data and insights, you will test new features, collaborate with creative and marketing teams, and continuously enhance TUSHY's digital footprint.If you have a passion for digital product development and a proven record of success in e-commerce, we want to hear from you!Your Responsibilities: Develop and execute web strategy for TUSHY, focusing on optimization for growth and user engagement.Identify and strategize new opportunities, ensuring a seamless user experience in collaboration with design, marketing, and customer experience teams.Analyze website performance, using data to pinpoint trends and optimization opportunities.Work with the marketing team to implement and assess the impact of marketing campaigns.Manage the launch of new features, promotions, and resolve bugs.Utilize GA4, Shopify Analytics, Triple Whale, Clarity, and VWO for website performance tracking and analysis.Qualifications: Minimum of 2 years of experience in web management and development within a Shopify environment.Strong grasp of agile methodologies (sprints, standups, agile re-prioritization).Excellent analytical skills with the ability to assess and report on website performance and user behavior.Experience with GA4 or similar tools for tracking and optimizing website performance.Skilled in conducting A/B tests and utilizing insights effectively.Self-motivated, highly organized, and detail-oriented with the ability to manage multiple projects in a dynamic environment.Strong interpersonal and communication skills for effective collaboration with diverse stakeholders.Experience with mobile app development is a plus.A passion for startups, e-commerce, and rapid growth is essential.A good sense of humor and comfort with playful language is appreciated!

Join Our Team as a Customer Service Representative (E-commerce / DTC) – Remote (PST Hours)About UsWe are a passionate beauty brand dedicated to crafting high-performance, vegan, and 100% cruelty-free makeup and skincare products. Our mission extends beyond providing outstanding beauty solutions; we are committed to making a positive impact on communities through various initiatives. We believe that delivering exceptional customer experiences is just as crucial as offering exceptional products.Role OverviewWe are on the lookout for a dynamic, empathetic, and detail-oriented Customer Service Representative to enhance our expanding Customer Experience team. As the primary voice of our brand, you will engage with customers through various channels, ensuring that each interaction embodies our core values of compassion, empowerment, and excellence. This is a fully remote position requiring availability during Pacific Standard Time (PST) hours.Key ResponsibilitiesProvide exceptional support by responding to customer inquiries via email, chat, phone, and social media with professionalism and a solutions-focused approach.Quickly troubleshoot and resolve issues related to orders, shipping, billing, product usage, returns, and exchanges.Utilize Gorgias and Zendesk to manage customer tickets, ensuring accurate documentation and case escalation as required.Maintain thorough and accurate customer records for consistent and high-quality support.Work collaboratively with fulfillment, marketing, and product teams to address customer feedback and enhance overall customer experience.Stay updated on product knowledge, policies, and procedures to offer informed recommendations.Identify trends in customer feedback and suggest proactive improvements to enhance processes and customer satisfaction.

Role Overviewassist-world is seeking a talented E-commerce Project Manager to spearhead and oversee multidisciplinary projects, ensuring that timelines, deliverables, and commercial objectives are met with excellence. The ideal candidate will possess extensive hands-on experience in e-commerce, demonstrate robust project management skills, and excel in English communication. As the nexus of coordination among various teams, you will ensure projects remain aligned and on schedule from conception to completion.Key ResponsibilitiesProject Ownership & Delivery● Manage e-commerce projects from inception to completion● Ensure timely delivery of projects that meet scope and align with business objectives● Decompose projects into actionable tasks, timelines, and milestones● Proactively identify and address risks, delays, and obstaclesCross-Functional Team Coordination● Serve as the primary liaison among marketing, development, design, QA, and operations teams● Maintain consistent follow-up with team members to ensure accountability● Keep all stakeholders informed regarding priorities and next steps● Professionally escalate issues when necessaryWorkflow & Systems Management● Construct and manage workflows utilizing Notion● Maintain comprehensive documentation, task boards, timelines, and status reports● Streamline processes to enhance execution speed and minimize friction● Facilitate smooth transitions between teams and phases of workE-commerce Execution● Oversee projects relating to:○ Product launch initiatives○ Website updates and redesigns○ Creation of landing pages○ Marketing promotions and campaigns● Grasp the complete e-commerce customer journey (including product pages, checkout, and post-purchase flow)● Coordinate launches, ensuring team readiness prior to go-live● Support post-launch evaluations, adjustments, and optimizationsReporting & Communication● Deliver clear, concise updates on project progress to leadership● Track and report on project status, risks, and outcomes● Maintain structured and professional written communication consistently throughout

manilarecruitment works with U.S.-based companies to help them strengthen their brands through custom merchandise, apparel, gifting programs, and e-commerce solutions. The team handles everything from design and sourcing to fulfillment and packaging, aiming to create meaningful connections for clients with their customers, employees, and partners. Role overview The E-Commerce Specialist role is fully remote and available to candidates residing in the Philippines. This position offers direct involvement with a growing team and the opportunity to contribute to creative campaigns and e-commerce operations. Key responsibilities Respond to customer inquiries promptly and professionally, offering practical and cost-effective solutions. Build and launch online stores or portals following provided specifications. Design store themes, layouts, and visuals using Elementor. Configure store settings, manage product listings, and set pricing. Assist with transitioning and rebuilding stores on the Prodigy platform. Maintain and update existing e-commerce stores as needed. Monitor inventory levels, prepare reports for reorder decisions, and create Syncore jobs for new and replenishment orders. Oversee inventory lots within Orderforge/OMG platforms and support Zoho Inventory integration and tracking. Manage product orders, ensuring accurate processing through e-commerce platforms and coordinating with internal teams for order fulfillment. Generate and analyze reports on product performance, including turn rates and sales activity. Provide recommendations on product assortment based on data insights. Complete month-end data entry in Syncore to record sales and activity. Work with the Prodigy e-commerce platform for store management and use ShipStation for order processing and shipping coordination as needed. Create and edit product visuals and store assets using Adobe Illustrator, Photoshop, or Canva, ensuring all visual content aligns with brand guidelines. Location This position is remote and open to candidates based in the Philippines.

Join Lago as an E-commerce Project Manager, where you will lead innovative online retail projects across platforms including Amazon, Walmart, and Shopify. This role, requiring your expertise from 8 am to 5 pm Pacific Standard Time, offers a competitive hourly wage of $10.00 to $14.00, negotiable based on your experience. In this dynamic position, you will be instrumental in crafting our online strategy and enhancing our digital footprint. Collaborate with diverse teams in marketing, product development, and analytics to optimize e-commerce operations and elevate customer experiences. Your responsibilities will include managing project timelines, budgets, and performance metrics while staying abreast of market trends to inform strategic decisions. If you thrive in a fast-paced environment and are passionate about e-commerce, we encourage you to apply and make a significant impact on our brand's success in the digital landscape.

We are looking for a detail-oriented and proactive E-commerce Project Manager (EPM) to lead our partners and enhance a consumer brand’s presence on Amazon. This fully remote role allows you to work from anywhere in the Philippines while ensuring the smooth operation of our Amazon Vendor Central (1P) activities. The ideal candidate is a versatile Amazon operator capable of managing daily operational tasks, prioritizing accuracy, compliance, and operational excellence.The EPM will serve as the primary coordinator for all Amazon-related initiatives, executing tactical and technical responsibilities that allow our internal team to concentrate on strategic growth, analytics, and innovation. This position demands in-depth knowledge of Amazon Vendor Central workflows, exceptional attention to detail, and a proactive approach to resolving issues before they affect business outcomes.ResponsibilitiesAmazon Operations & Execution:Oversee daily operations within Amazon Vendor Central (1P).Manage ASIN creation, catalog setup, and ongoing maintenance.Upload and ensure compliance documentation is up to date to avoid product suppression.Efficiently resolve Amazon-generated issues, tickets, and escalations.Assist with listing creation and updates based on product line lists and launch schedules.Data Quality & Catalog Audits:Conduct routine catalog audits to maintain accuracy in titles, pricing, content, and attributes.Perform PDP audits to ensure pricing is consistent with promotional plans.Monitor Buy Box ownership and price matching behaviors.Ensure product detail pages display accurate, current information.Cross-Functional Coordination:Act as the liaison between internal teams and Amazon.Track tasks, timelines, and deliverables to guarantee timely completion.Identify risks, inconsistencies, or recurring issues and propose actionable solutions.Maintain organized documentation and reporting for projects.Launch & Growth Support:Assist with new product launches and ongoing catalog expansion.Help manage master files, uploads, and extensive updates as necessary.Ensure Amazon data matches internal systems and standards.