About PaddleIn the rapidly evolving world of SaaS, opportunities abound for innovative software companies. At Paddle, we understand that having an exceptional product is just one aspect of success. Today's B2B SaaS firms face fierce competition, must manage customer acquisition costs, and continuously earn customer loyalty while navigating complex global regulations.Our integrated Revenue Delivery Platform simplifies the complexities of payments, subscriptions, and compliance, empowering over 2000 software companies to thrive. We help businesses seamlessly launch new models, explore new markets, and manage subscriptions while ensuring compliance and integrity.The RoleWe are seeking a passionate Customer Support Specialist, whether you are starting your career in customer support or looking to build upon your existing experience. In this role, you will engage with digital companies, providing exceptional support, mastering onboarding, compliance, and fostering long-lasting customer relationships. Your responsibilities will include onboarding new users, reviewing websites, conducting preliminary KYB and KYC checks, processing refunds, investigating disputes, managing payouts, and reconciling invoices.As the first line of support for our self-serve customers, you will ensure smooth operations, swiftly identifying complex issues and escalating them to our Level 2 Support team. We are looking for individuals with strong empathy, independence, and a proactive approach to problem-solving. You should be organized and ready to challenge the status quo in our dynamic startup environment. Clear and thoughtful communication is essential, especially as we work remotely. A sense of humor is always appreciated!You will join a global team of support specialists and report to the Customer Support Manager. This is an excellent opportunity for someone who genuinely values customer support and its role in cultivating a customer-centric culture. There are significant growth opportunities within the company, including advancement to Level 2 support and various specialist roles.

About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.

Job Title: Executive Assistant & Customer Support SpecialistLocation: Remote - PhilippinesSchedule: Full-Time, Monday to Friday, with hours falling between 6:00 a.m. and 8:00 p.m. CST (40–50 hours per week depending on business needs).Salary: $1,600 – $2,000 USD/month (commensurate with experience)The Executive Assistant & Customer Support Specialist is vital in providing top-tier administrative and operational support to the leadership team at lago-1. This role is essential for ensuring effective scheduling, communication, and coordination of content, enabling the team to deliver outstanding training, coaching, and community experiences. You will play a pivotal role in maintaining organized operations, facilitating community engagement, and optimizing internal systems.Key ResponsibilitiesCore duties include but are not limited to:Managing and coordinating complex calendars.Providing direct executive support to leadership, including administrative needs related to coaching practices.Offering real-time operational support during community gatherings, including managing materials, communications, and digital platforms (e.g., Mighty Networks, WhatsApp).Maintaining and updating training materials with precision and organization.Preparing and ensuring accessibility of meeting agendas and resources prior to sessions.Facilitating internal communication to promote alignment and effective execution across the team.Assisting in the organization and maintenance of systems, documentation, and digital assets.Identifying and implementing improvements in administrative workflows for enhanced efficiency.Utilizing AI tools to optimize and streamline administrative processes where applicable.RequirementsMinimum of 3 years of experience in an Executive Assistant or administrative role.Experience supporting executives or leadership in a fast-paced setting.Proficiency in calendar management and digital collaboration tools.Exceptional written and verbal communication skills in English.Adept at working collaboratively in a remote environment.Basic mathematical and analytical skills.High degree of professionalism, discretion, and organizational ability.Preferred QualificationsExperience with business operating systems (e.g., EOS – Entrepreneurial Operating System).

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

Job Title: VoIP Customer Service & Technical Support SpecialistJob OverviewJoin our dynamic team as a dedicated VoIP Customer Service & Technical Support Specialist. In this fully remote role, you will assist clients in navigating and troubleshooting VoIP systems. You should have practical experience with FusionPBX, VitalPBX, and OpenSIPS, and be adept at addressing customer inquiries related to configuration and system functionality.The successful candidate will demonstrate exceptional communication skills, possess in-depth technical knowledge of VoIP technologies, and be able to resolve customer issues efficiently while providing exemplary service.Key ResponsibilitiesDeliver support to customers via phone, email, and chat for VoIP-related inquiries.Troubleshoot VoIP issues, including call quality, SIP registration, routing, and connectivity challenges.Configure and maintain PBX systems (FusionPBX, VitalPBX).Manage OpenSIPS configurations and routing processes.Assist customers with system setups, including extensions, trunks, DID numbers, and call flows.Diagnose network-related issues (NAT, firewall, ports, QoS).Escalate complex technical issues to senior support staff as required.Document support tickets and maintain thorough and accurate records.Provide clear guidance to customers through technical processes.

Join our dynamic team at Crewbloom as a Partner Support Specialist! We are looking for an enthusiastic and detail-driven individual to serve as the primary support contact for our global partners. In this vital role, you will ensure smooth operations and swiftly address any challenges our partners encounter.Key Responsibilities:Tier 1/2 Ticket Management and Triage: Act as the initial point of contact, adeptly managing and triaging incoming support requests (tickets) from partners. You will efficiently resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the relevant internal team.License and Configuration Management: Oversee all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to guarantee that partners have the correct access and setup.Product + Operational Issue Resolution: Investigate, diagnose, and resolve a variety of issues related to both product functionality and operational workflows. This role necessitates cross-functional collaboration to provide timely and comprehensive solutions.

Role overview hireframe seeks a Customer Support Specialist based in the Philippines to join its remote team. This position acts as the first point of contact for customers, answering questions and resolving concerns through a variety of channels. The focus is on making sure every customer receives attentive, helpful support. What you will do Respond to customer inquiries via chat, email, or phone Resolve issues efficiently and accurately Work to improve each customer’s experience with hireframe Collaborate with team members to share knowledge and support Work environment This is a remote role based in the Philippines. The team values open communication, welcomes new ideas, and is committed to ongoing improvement. Expect an active workday and the chance to make a real difference for customers.

About UsWing is on the lookout for outstanding talent to join M32 AI, a visionary company backed by leading Silicon Valley investors, committed to developing intelligent AI solutions for small and medium businesses worldwide.Imagine the dynamics of a startup combined with the reliability of an established corporation, offering rapid innovation without the burdens of bureaucracy.If you thrive on challenges and are eager to create a substantial impact in a pivotal role, this is the opportunity you've been waiting for.We are searching for a Sales & Customer Support Specialist to become part of our team, dedicated to providing exceptional product demonstrations, onboarding experiences, and technical support for our innovative AI product, Central. This position harmonizes sales expertise, customer success, and technical product knowledge, acting as a vital link between our clients and our advanced AI solutions.

Customer Support L2: English Fully Remote About the Role Become a pivotal member of an innovative project that champions advanced AI technology in the financial services sector. As a Customer Support L2 Specialist, you will lead a dedicated team of Customer Support Agents, guiding clients in managing and enhancing their retirement plans. Your role will be critical in ensuring exceptional operational standards, maintaining high service quality, and training the team to provide outstanding customer experiences. Job Overview We are on the lookout for a driven and seasoned Customer Support L2 Specialist, proficient in English. This position encompasses both direct customer support and project management duties. You will provide direction to customer service representatives through phone, email, and live chat, with an emphasis on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The ideal candidate will have a proven track record in a contact center or customer service environment, with a strong emphasis on quality management and ongoing improvement. Key Responsibilities Team Leadership Deliver project requirements and guidelines to Customer Support Agents, cultivating a culture of accountability and high performance. Oversee daily operations to ensure compliance with SLAs, quality benchmarks, and productivity targets. Conduct regular quality assessments and feedback sessions to enhance support services. Quality and Process Management Evaluate customer interactions (calls, emails, chats) to enhance the quality and consistency of service. Identify and address process inefficiencies, offering recommendations for improvements. Ensure thorough documentation and escalation of complex issues. Customer Support Provide advanced support and manage escalations from other Agents. Offer accurate and timely guidance to customers regarding retirement plan options (401k, IRA, Profit Sharing Plans). Work closely with client teams to resolve high-priority or technical issues. Systems and Reporting Utilize Zendesk, Aircall, and internal CRM systems for case management and performance tracking. Create and analyze reports on team performance and customer satisfaction metrics.

OverviewJoin our dynamic team at EYT as a Customer Support Specialist for US Mortgage Services. We are seeking compassionate and attentive individuals who are dedicated to providing a high-touch customer experience. In this role, you will offer personalized, real-time support to customers as they navigate their significant financial decisions, ensuring they feel informed and supported throughout their journey. This position is perfect for those who excel in fast-paced environments and take pride in delivering outstanding service that goes above and beyond.While a background in luxury hospitality or private banking is not required, a service-oriented attitude is essential. You will play a vital role in helping customers feel at ease, understood, and valued.Key ResponsibilitiesDeliver live, concierge-level support to clients through phone, chat, and real-time communication channels.Guide clients through EYT's offerings and processes with confidence and clarity.Document customer interactions and outcomes accurately in our internal systems.Identify recurring customer inquiries or pain points and relay insights to product and operations teams.Conduct outbound calls to introduce EYT to potential clients.Address or escalate customer complaints through the appropriate channels.Maintain high standards of professionalism, confidentiality, and attention to detail when handling sensitive information.QualificationsRequired: Minimum of 2 years of experience in Sales, Customer Service, HELOC, Mortgage, or Real Estate Financing.Excellent verbal and written communication skills.Quick learner with the ability to grasp new products and processes swiftly.Self-motivated and able to manage multiple tasks effectively under pressure with minimal supervision.Strong attention to detail and commitment to follow-through.Bachelor's degree in Business Administration, Accounting, Finance, or a related field.Preferred: Multilingual skills.Preferred: Experience in fintech, financial services, or regulated industries.Schedule: US Hours (Pacific Standard Time)

Join our dynamic team at neowork as a Community Support Specialist. In this pivotal role, you will serve as the primary point of contact for our valued subscribers, customers, and social media followers. Your mission is to deliver friendly, professional, and timely support through various channels including email, phone, and live chat. You will be instrumental in ensuring our community enjoys a seamless and positive experience while efficiently troubleshooting issues and enhancing our support processes.Key ResponsibilitiesProvide prompt and professional responses to inquiries through email, phone, and live chat.Offer compassionate, clear, and accurate support to community members.Troubleshoot technical issues and resolve problems effectively.Collaborate with the community team to identify trends and enhance support processes.Foster a positive and welcoming environment for all community participants.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.

Remote Support Desk SpecialistCompany OverviewJoin our client's dynamic team, a leading US-based IT services provider, committed to empowering small and medium-sized enterprises with robust technology solutions since 1995. They excel in offering comprehensive managed IT services, enabling businesses to concentrate on their core operations while their IT frameworks are handled with precision and care.The dedicated team is focused on delivering proactive technical support, strategic IT advice, and tailored solutions that drive seamless operations and growth for clients. With a strong emphasis on fostering client relationships, accountability, and teamwork, the company is steadfast in its mission to provide high-quality IT services.As the company continues to expand its reach, we are on the lookout for a Support Desk Specialist who will deliver Tier 1 technical support, address technical challenges, and guarantee dependable IT assistance for our clients.Role OverviewThe Support Desk Specialist will serve as the primary point of contact for clients, offering technical assistance through troubleshooting, resolving IT issues, and ensuring exceptional customer service. You will collaborate closely with the support team to maintain client systems' efficiency and swiftly address technical challenges.Work ArrangementLocation: Work From HomeSchedule: Monday – FridayShift: 8:30 AM – 5:30 PM ESTPhilippine Time: 9:30 PM – 6:30 AMKey ResponsibilitiesDeliver frontline IT support to clients via phone and remote support tools.Investigate and resolve hardware, software, and connectivity issues.Assist users with Microsoft 365 and Windows-related inquiries.Accurately document and manage support tickets.Escalate unresolved technical issues to senior engineers as necessary.Maintain open communication with clients on issue resolution.Ensure exemplary customer service and user satisfaction.Contribute to enhancing support procedures and internal documentation.Participate in on-call or after-hours support rotations as required.

Join a Purpose-Driven TeamAt Foundry for Good, we are not just about building businesses; we are dedicated to creating impactful enterprises. Our diverse family of brands is committed to supporting nonprofits, trade associations, and mission-driven organizations through innovative software solutions, effective marketing strategies, and tools designed to foster positive societal change.Here are some reasons you will enjoy working with us:Stability & Growth: We are proudly 100% self-funded, ensuring long-term stability and mindful growth without external investors or debt.People-Centric Culture: With a remarkable retention rate exceeding 95%, we prioritize competitive compensation, mutual respect, and career development.Global Collaboration: Collaborate with talented team members from the US and the Philippines who share your commitment to excellence and making a difference.Mission-Driven Work: Every position at Foundry for Good contributes to organizations striving to make a positive impact on the world.If you are eager to advance your career while making a meaningful difference, we would love to connect!Watch Our "Meet the Team" VideoPosition OverviewWe are seeking motivated Sales and Customer Support Specialists based in the Philippines to assist small nonprofit organizations in maximizing their missions through our software solutions. In this role, you will guide nonprofits in understanding the benefits of our products and support them throughout their journey—from onboarding to full adoption. Your daily tasks will blend customer support with sales, encompassing answering inquiries, demonstrating features, and providing recommendations to enhance nonprofit success.This position is ideal for individuals who are comfortable working US night shifts, exhibit excellent organizational skills, and possess a passion for aiding mission-driven organizations.

About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

Join our dynamic team at Sutherland as an IT Technical Support Specialist where you will play a vital role in providing excellent support services to our clients. This position requires a proactive individual who is passionate about technology and solving problems.You will be responsible for troubleshooting technical issues, assisting users with software and hardware challenges, and ensuring that our systems run smoothly. Your ability to communicate effectively and your commitment to customer satisfaction will be key in this role.

Join our dynamic team at Givebutter as an Inbound Customer Support Phone Specialist! In this full-time remote position, you will play a critical role in ensuring our customers receive exceptional service. You will handle inbound calls, provide assistance with inquiries, and troubleshoot issues efficiently to enhance customer satisfaction.