About UsPaddle revolutionizes the payment infrastructure for SaaS companies by serving as the Merchant of Record. This innovative approach eliminates the complexities and challenges of payment fragmentation, providing a solution that is faster, safer, and more cost-effective.With the support of esteemed investors such as KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.Role OverviewAs an Onboarding Risk Analyst, you will collaborate closely with the Risk Team Lead to implement Paddle’s Risk Strategy. This dynamic role seeks an individual who is proactive, possesses a strong background in onboarding within the ecommerce, FinTech, or SaaS sectors, and is eager to navigate the evolving landscape of risk and payments.Your primary responsibilities will involve reviewing supplier applications and monitoring alerts generated by our onboarding system. You will conduct thorough investigations using internal tools and open-source resources, and will frequently engage with suppliers and Account Managers to gather necessary information. Decision-making will be a critical part of your role, often requiring you to operate with limited information while managing any challenges to your decisions.You will also address inquiries from the Commercial teams regarding appetite decisions and handle escalations from internal teams, contributing to the continuous development of the Onboarding team’s skills and knowledge.Beyond your daily tasks, you will be expected to identify and propose enhancements to our onboarding process.

About Us:At Paddle, we revolutionize the payment infrastructure for SaaS companies. By acting as a Merchant of Record, we simplify the complex payment processes, eliminating the fragmentation that often hampers businesses. Our solution is not only faster and safer but also more cost-effective, allowing our clients to focus on what they do best.Your Role:We seek a proactive and enthusiastic Customer Support Team Lead who possesses a strong foundation in delivering exceptional customer support in dynamic environments. You will engage with technology firms, delivering outstanding service and fostering long-lasting customer relationships while solving real-world business challenges.The ideal candidate will have a track record as an outstanding Customer Support Specialist and will embody a 'player-coach' mentality, balancing hands-on customer resolution with team growth, coaching, and mentorship.You thrive on problem-solving, efficiently navigating complex customer inquiries, and excel in both written and verbal communication. Strong organizational and time management skills are essential. A tech-savvy mindset will enable you to quickly adapt to new tools and platforms.Key Responsibilities:Address and resolve customer inquiries across all channels (email, chat, social media), leading our global, digital-first support team while managing Paddle’s service delivery and customer satisfaction.Enhance customer loyalty and satisfaction by adhering to the Effortless Experience principles in your support approach.Manage escalations from the support team and escalate critical issues to the appropriate internal channels when necessary.Become a subject matter expert on Paddle's features and assist in developing internal process documentation.Cultivate a collaborative and inclusive team environment.Work with team members to enhance their performance and ensure they meet their KPIs.Inspire, mentor, and build meaningful relationships with your team members, supporting their career development.

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Join the NeoWork team as a passionate and committed Customer Support Representative! In this vital role, you will be an integral part of our operations, ensuring that our clients receive outstanding support and assistance.At NeoWork, we are transforming the BPO landscape by adopting a remote-first culture and offering customizable service packages designed to meet our clients' specific requirements. Our tailored approach enables collaboration with early-stage startups, helping them establish and refine their operational processes for rapid growth.This is your chance to make a significant difference by delivering exceptional support to our clients. You will be responsible for responding to customer inquiries and resolving issues promptly and professionally. Furthermore, you will work closely with various internal teams at NeoWork to provide valuable insights and contribute to the ongoing enhancement of our services.If you possess strong communication skills, a proactive approach to problem-solving, and a genuine passion for providing outstanding customer experiences, we encourage you to apply!

About MotionMotion is revolutionizing the way businesses operate by developing the first comprehensive agentic work suite tailored for everyday business needs. Unlike traditional point solutions, our platform is built with AI agents at its core, facilitating seamless project management, documentation, scheduling, communication, and more—all integrated within a single ecosystem.What sets us apart is the native integration of our AI agents, which don’t merely assist but autonomously execute tasks with full access to data and workflows. In a short span of three months, our AI Employees have scaled from $0 to achieving eight-figure annual recurring revenue, marking the beginning of an exciting journey.With prestigious backing from Y Combinator and industry leaders like Sam Altman, alongside a valuation exceeding $500 million and a rapidly expanding user base, we are poised to redefine productivity standards. We are dedicated to developing agents that enhance accuracy and dramatically increase work efficiency.At Motion, we thrive in a dynamic environment that encourages focus, learning, and rapid career growth. If you aspire to collaborate with exceptional talent, challenge your limits, and transform the landscape of AI deployment in real-world applications, you will flourish in our team.Location: Philippines (Fully Remote)Are you passionate about technology and eager to elevate customer experiences? As a Customer Support Representative, you will play a crucial role in delivering exceptional support while embracing a culture that prioritizes growth, learning, and career advancement.

Position Overview:Join Okendo as a Technical Support Specialist and become an essential part of our mission to empower Shopify brands with seamless platform integration and support. This role involves guiding merchants through their onboarding process by executing front-end development tasks on Shopify storefronts utilizing HTML, Liquid, CSS, and JavaScript. Your responsibilities will include installing Okendo widgets, setting up features, customizing widgets, and troubleshooting front-end issues. Collaboration with the support team, adherence to coding standards, and contributing to our documentation are vital components of this position.Your Impact:Technical Support Excellence:- Deliver prompt and effective chat and email support to merchants during onboarding, installation, and ongoing maintenance.- Complete onboarding tasks requiring front-end development skills on Shopify storefronts (HTML, Liquid, CSS, JavaScript).- Install Okendo widgets and execute feature setup, including SEO enhancements and app integrations.- Conduct post-installation and maintenance tasks for merchants.- Customize Okendo widgets, add additional components, and troubleshoot front-end bugs.- Uphold Okendo's coding guidelines to ensure the highest quality of work.- Strive for excellence in work quality for yourself and your colleagues.- Proactively request app reviews from satisfied customers.Team Collaboration:- Support fellow team members with inquiries and tasks as needed.- Help maintain and update internal technical documentation.- Escalate incidents to appropriate team members as necessary.Product Insight and Industry Engagement:- Partner with the development team to relay customer feedback and suggest potential product improvements.- Stay updated on industry trends, best practices, and emerging technologies to provide proactive support to merchants.Cross-Functional Collaboration:- Engage in cross-functional projects aimed at improving customer experience and support efficiency.- Work alongside sales and marketing teams to assist in technical aspects of pre-sales activities, including consultations and product demos.Empowerment of Okendo Merchants:- Actively participate in Okendo forums, webinars, and other channels to answer common merchant questions, share insights and best practices, and foster a supportive community.

About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

Join our team as a Technical Support Specialist in a fully remote role while being based in the Philippines!At Hostaway, we are a leading AI-powered vacation rental management platform trusted by over 20,000 property managers around the globe. Our innovative solutions enable short-term rental operators to achieve greater efficiency and accelerated growth.As the first unicorn in the short-term rental PMS space, we invite you to be part of our exciting journey! Learn more about our recent achievements here.In this role, you will become an expert on our B2B SaaS product portfolio, providing exceptional support to help clients maximize their short-term rental bookings. Your contributions will be vital in maintaining our high service standards, particularly while supporting our customer base in the Eastern US Timezone.

Join HireHawk, where we specialize in connecting exceptional global talent with leading U.S. companies. We are dedicated to empowering candidates to advance their careers while providing our clients with remote-ready professionals who deliver impactful results from day one.We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance our sales team by re-engaging with previous prospects and customers. This role emphasizes relationship building, gathering customer feedback, and providing insights to the sales team, rather than focusing solely on closing sales.Key Responsibilities:Initiate friendly follow-up calls and emails with customers who have previously received quotes or proposals.Reconnect with past prospects to assess their interest in proceeding with flooring projects.Ask insightful questions to collect feedback regarding customer experiences with our company and sales team.Accurately document detailed notes and insights from customer interactions in our tracking systems.Classify leads as hot, warm, or cold based on customer engagement.Identify and flag potential opportunities for the sales team to follow up on.Maintain precise records using spreadsheets or CRM tools.Provide valuable insights to improve our customer follow-up processes.Assist in developing a systematic outreach process and knowledge base as the role evolves.

Join our dynamic team at Scale Virtually as a Customer Service Associate (Voice & Chat Support). This is a fully remote opportunity tailored for professionals based in the Philippines who are available to work during US hours.We highly encourage candidates to include an introduction video with their application, as proficiency in video communication is essential for this role.Role OverviewThe Customer Service Associate plays a pivotal role in addressing customer concerns from start to finish through voice, chat, and email platforms. This position is not merely about responding; it’s about driving resolutions.As a Customer Service Associate, your primary responsibility will be to take charge of customer issues as they arise and ensure they are resolved effectively, regardless of complexity or customer frustration. Your efforts will ensure that no issue remains open-ended.In this role, you will:Manage incoming customer inquiries across multiple channels, including voice, chat, and email.Quickly diagnose issues and take decisive action rather than just documenting problems.Collaborate internally to resolve cases without redirecting customers.Consistently follow up until every case is resolved.Maintain clarity and accuracy in all interactions.Every customer interaction must culminate in one of three outcomes:Issue ResolvedEscalated with clear ownershipClosed with documented resolution attemptsIt is crucial that candidates are proactive in handling challenging conversations and are capable of thinking critically rather than relying solely on templates.Core Responsibilities1. Real-Time Customer SupportAddress inbound inquiries via voice, chat, and email.Take ownership of issues directly instead of deferring or redirecting them.Maintain control of customer interactions until a resolution or escalation is achieved.2. Issue Diagnosis & Resolution OwnershipIdentify the root cause of issues, beyond just the surface-level complaints.Act promptly to resolve issues or coordinate resolutions.Own cases until they are either fully resolved or appropriately handed off.3. Escalation with AccountabilityEscalate matters only when necessary and ensure full context is provided.Ensure escalations are clear, complete, and actionable.Follow up on escalations until resolution is confirmed.4. Follow-Up Until ClosureRe-contact customers or internal teams diligently until all issues are resolved.Avoid leaving tickets open due to silence or delays.Ensure every case concludes with a defined outcome.5. CRM / Ticketing DisciplineDocument all interactions transparently and promptly.Keep ticket statuses accurate at all times.Maintain organized and audit-ready records.

Job Title: Executive Assistant & Customer Support SpecialistLocation: Remote - PhilippinesSchedule: Full-Time, Monday to Friday, with hours falling between 6:00 a.m. and 8:00 p.m. CST (40–50 hours per week depending on business needs).Salary: $1,600 – $2,000 USD/month (commensurate with experience)The Executive Assistant & Customer Support Specialist is vital in providing top-tier administrative and operational support to the leadership team at lago-1. This role is essential for ensuring effective scheduling, communication, and coordination of content, enabling the team to deliver outstanding training, coaching, and community experiences. You will play a pivotal role in maintaining organized operations, facilitating community engagement, and optimizing internal systems.Key ResponsibilitiesCore duties include but are not limited to:Managing and coordinating complex calendars.Providing direct executive support to leadership, including administrative needs related to coaching practices.Offering real-time operational support during community gatherings, including managing materials, communications, and digital platforms (e.g., Mighty Networks, WhatsApp).Maintaining and updating training materials with precision and organization.Preparing and ensuring accessibility of meeting agendas and resources prior to sessions.Facilitating internal communication to promote alignment and effective execution across the team.Assisting in the organization and maintenance of systems, documentation, and digital assets.Identifying and implementing improvements in administrative workflows for enhanced efficiency.Utilizing AI tools to optimize and streamline administrative processes where applicable.RequirementsMinimum of 3 years of experience in an Executive Assistant or administrative role.Experience supporting executives or leadership in a fast-paced setting.Proficiency in calendar management and digital collaboration tools.Exceptional written and verbal communication skills in English.Adept at working collaboratively in a remote environment.Basic mathematical and analytical skills.High degree of professionalism, discretion, and organizational ability.Preferred QualificationsExperience with business operating systems (e.g., EOS – Entrepreneurial Operating System).

Join our dynamic team at Crewbloom as a Partner Support Specialist! We are looking for an enthusiastic and detail-driven individual to serve as the primary support contact for our global partners. In this vital role, you will ensure smooth operations and swiftly address any challenges our partners encounter.Key Responsibilities:Tier 1/2 Ticket Management and Triage: Act as the initial point of contact, adeptly managing and triaging incoming support requests (tickets) from partners. You will efficiently resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the relevant internal team.License and Configuration Management: Oversee all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to guarantee that partners have the correct access and setup.Product + Operational Issue Resolution: Investigate, diagnose, and resolve a variety of issues related to both product functionality and operational workflows. This role necessitates cross-functional collaboration to provide timely and comprehensive solutions.

Join our dynamic team at neowork as a Community Support Specialist. In this pivotal role, you will serve as the primary point of contact for our valued subscribers, customers, and social media followers. Your mission is to deliver friendly, professional, and timely support through various channels including email, phone, and live chat. You will be instrumental in ensuring our community enjoys a seamless and positive experience while efficiently troubleshooting issues and enhancing our support processes.Key ResponsibilitiesProvide prompt and professional responses to inquiries through email, phone, and live chat.Offer compassionate, clear, and accurate support to community members.Troubleshoot technical issues and resolve problems effectively.Collaborate with the community team to identify trends and enhance support processes.Foster a positive and welcoming environment for all community participants.

Join a Purpose-Driven TeamAt Foundry for Good, we are not just about building businesses; we are dedicated to creating impactful enterprises. Our diverse family of brands is committed to supporting nonprofits, trade associations, and mission-driven organizations through innovative software solutions, effective marketing strategies, and tools designed to foster positive societal change.Here are some reasons you will enjoy working with us:Stability & Growth: We are proudly 100% self-funded, ensuring long-term stability and mindful growth without external investors or debt.People-Centric Culture: With a remarkable retention rate exceeding 95%, we prioritize competitive compensation, mutual respect, and career development.Global Collaboration: Collaborate with talented team members from the US and the Philippines who share your commitment to excellence and making a difference.Mission-Driven Work: Every position at Foundry for Good contributes to organizations striving to make a positive impact on the world.If you are eager to advance your career while making a meaningful difference, we would love to connect!Watch Our "Meet the Team" VideoPosition OverviewWe are seeking motivated Sales and Customer Support Specialists based in the Philippines to assist small nonprofit organizations in maximizing their missions through our software solutions. In this role, you will guide nonprofits in understanding the benefits of our products and support them throughout their journey—from onboarding to full adoption. Your daily tasks will blend customer support with sales, encompassing answering inquiries, demonstrating features, and providing recommendations to enhance nonprofit success.This position is ideal for individuals who are comfortable working US night shifts, exhibit excellent organizational skills, and possess a passion for aiding mission-driven organizations.

Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resolve technical or product-related concerns Guide users and address their needs to support customer success Keep accurate records of customer interactions and solutions Requirements Strong customer service background Keen attention to detail Solid problem-solving skills Ability to work independently in a remote environment Location This is a fully remote role based in the Philippines, with a focus on the Manila area.

Join ISTA Solutions, a dynamic outsourcing and offshoring company, as an experienced Customer Service Representative. In our rapidly growing team, you'll collaborate with dedicated professionals who value employee satisfaction and maintain a healthy work-life balance. At ISTA Solutions, we are committed to fostering a culture centered around long-term success and continuous personal development. We seek a collaborative team player eager to contribute to our mission!Application Instructions:Submit your referral's information after clicking apply.If the email address already exists in our system, you will receive an error when creating the referral's profile.There is no need to notify the ISTA Recruitment Team after successfully logging a candidate.Current Open Positions:Accounts Payable SpecialistMedical Billing SpecialistEmail and Voice Customer Service RepresentativeAppointment Setter Customer Service RepresentativeHealthcare Customer Service Representative (Authorizations)... and more! Visit our jobs page for a complete list of openings - ISTA - Current Openings (workable.com)What We Offer:Attractive salary and benefits packageComprehensive Health Insurance covering dependents*10% night differentialAttendance BonusGenerous Paid Time OffConvertible cash leave creditsPerformance AppraisalsCommitment to work-life balanceFocus on your career growth with usEncouragement to pursue your passions and acquire new skillsOur Dedication to You:Values-driven leadership and a strong cultureOpportunities for learning and growth at every career stageEmphasis on continuous learning and innovationInclusive environment where everyone can thrive

About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.