Role Overviewassist-world is seeking a talented E-commerce Project Manager to spearhead and oversee multidisciplinary projects, ensuring that timelines, deliverables, and commercial objectives are met with excellence. The ideal candidate will possess extensive hands-on experience in e-commerce, demonstrate robust project management skills, and excel in English communication. As the nexus of coordination among various teams, you will ensure projects remain aligned and on schedule from conception to completion.Key ResponsibilitiesProject Ownership & Delivery● Manage e-commerce projects from inception to completion● Ensure timely delivery of projects that meet scope and align with business objectives● Decompose projects into actionable tasks, timelines, and milestones● Proactively identify and address risks, delays, and obstaclesCross-Functional Team Coordination● Serve as the primary liaison among marketing, development, design, QA, and operations teams● Maintain consistent follow-up with team members to ensure accountability● Keep all stakeholders informed regarding priorities and next steps● Professionally escalate issues when necessaryWorkflow & Systems Management● Construct and manage workflows utilizing Notion● Maintain comprehensive documentation, task boards, timelines, and status reports● Streamline processes to enhance execution speed and minimize friction● Facilitate smooth transitions between teams and phases of workE-commerce Execution● Oversee projects relating to:○ Product launch initiatives○ Website updates and redesigns○ Creation of landing pages○ Marketing promotions and campaigns● Grasp the complete e-commerce customer journey (including product pages, checkout, and post-purchase flow)● Coordinate launches, ensuring team readiness prior to go-live● Support post-launch evaluations, adjustments, and optimizationsReporting & Communication● Deliver clear, concise updates on project progress to leadership● Track and report on project status, risks, and outcomes● Maintain structured and professional written communication consistently throughout

Join our dynamic team at Luxasia as an E-Commerce Customer Service Executive. In this pivotal role, you will deliver exceptional customer support, ensuring a seamless shopping experience for our clients. You will manage inquiries, resolve issues, and foster relationships with customers through various communication channels.

Join our dynamic team as an E-commerce Customer Service Representative and become the essential link between our customers and their online shopping experience. In this role, you will provide exceptional support to customers, addressing their inquiries and resolving issues across various communication channels, including email, SMS, phone, chat, and online forms. If you are a proactive problem solver with a passion for delivering outstanding customer service in an e-commerce setting, we want to hear from you!Key Responsibilities:Customer Engagement:Promptly respond to customer inquiries regarding online orders, products, shipping, and account management through multiple channels.Deliver accurate information about product availability, specifications, and policies to enhance the customer shopping journey.Efficiently resolve customer issues including order discrepancies, shipping challenges, and return/exchange requests with empathy.Issue Resolution:Collaborate with fulfillment, shipping, and technical teams to troubleshoot and resolve product-related issues.Escalate complex issues to the relevant departments for further assistance.E-commerce Platform Support:Guide customers in navigating the website, completing purchases, and addressing technical concerns during their online shopping experience.Coordinate with logistics partners to provide timely updates about order statuses, including shipping and delivery timelines.Feedback and Improvement:Gather and document customer feedback and trends to inform business strategies and enhance the overall customer experience.Engage in continuous improvement initiatives by sharing insights based on customer interactions.Brand Advocacy:Maintain a consistent and positive brand voice throughout all customer interactions.Foster brand loyalty by converting positive experiences into repeat business.

Job Title: E-commerce Customer Service RepresentativeLocation: RemoteJob Description: We are in search of a dynamic and detail-oriented Virtual Assistant to enhance our e-commerce customer service and order fulfillment operations. This role demands exceptional communication abilities, meticulous attention to detail, and the capacity to juggle multiple tasks in a fast-paced environment. As a Virtual Assistant, you will be responsible for managing customer inquiries, processing orders efficiently, and ensuring that customers enjoy a seamless shopping experience.Key Responsibilities:Promptly and professionally respond to customer inquiries through email, chat, and phone.Accurately process customer orders using our e-commerce platform.Monitor inventory levels and collaborate with the warehouse team to ensure product availability.Address order discrepancies, shipping issues, and returns in a timely fashion.Keep customers informed about their order status and shipment tracking.Work with the logistics team to guarantee accurate and timely order fulfillment.Maintain comprehensive and precise records of customer interactions and order details.

FULL TIMEREMOTE (Must be available to work PST hours and Rotating Shift)Position: E-Commerce Customer Service RepresentativeType of Contract: Independent ContractorWorking Hours: 5 days a week (Rotating Shift) Join the #remoteworkrevolution and work from anywhere in the world!Position Overview:We are seeking a highly motivated, empathetic, and detail-oriented E-Commerce Customer Service Representative to enhance our dynamic Customer Experience team.In this role, you'll be the frontline connection to our community, ensuring that every customer interaction embodies our brand values of compassion, empowerment, and excellence. You will assist customers with care, accuracy, and enthusiasm, representing the essence of our brand with each interaction.This is a remote position, but candidates must be available to work Pacific Standard Time (PST) hours.Key Responsibilities: Respond to customer inquiries via email, chat, and social media with warmth, professionalism, and a solutions-focused approach. Troubleshoot and resolve issues related to orders, shipping, billing, product usage, and returns promptly and efficiently. Utilize Gorgias and Zendesk to manage tickets, automate responses, escalate cases, and maintain detailed customer records. Collaborate cross-functionally with fulfillment, marketing, and product teams to provide insightful feedback and ensure customer satisfaction. Stay informed about product knowledge, company policies, and promotions to deliver accurate information and thoughtful recommendations. Identify trends and patterns in customer feedback to propose process or product enhancements that elevate the overall experience.

Join Our Team as a Customer Service Representative (E-commerce / DTC) – Remote (PST Hours)About UsWe are a passionate beauty brand dedicated to crafting high-performance, vegan, and 100% cruelty-free makeup and skincare products. Our mission extends beyond providing outstanding beauty solutions; we are committed to making a positive impact on communities through various initiatives. We believe that delivering exceptional customer experiences is just as crucial as offering exceptional products.Role OverviewWe are on the lookout for a dynamic, empathetic, and detail-oriented Customer Service Representative to enhance our expanding Customer Experience team. As the primary voice of our brand, you will engage with customers through various channels, ensuring that each interaction embodies our core values of compassion, empowerment, and excellence. This is a fully remote position requiring availability during Pacific Standard Time (PST) hours.Key ResponsibilitiesProvide exceptional support by responding to customer inquiries via email, chat, phone, and social media with professionalism and a solutions-focused approach.Quickly troubleshoot and resolve issues related to orders, shipping, billing, product usage, returns, and exchanges.Utilize Gorgias and Zendesk to manage customer tickets, ensuring accurate documentation and case escalation as required.Maintain thorough and accurate customer records for consistent and high-quality support.Work collaboratively with fulfillment, marketing, and product teams to address customer feedback and enhance overall customer experience.Stay updated on product knowledge, policies, and procedures to offer informed recommendations.Identify trends in customer feedback and suggest proactive improvements to enhance processes and customer satisfaction.

Join our dynamic team at RemoteVA Ph as a dedicated and detail-oriented E-commerce Virtual Assistant. This exciting full-time position allows you to work from home and engage with various e-commerce platforms and digital marketing tools. If you have a passion for e-commerce and are eager to contribute to our success, we want to hear from you!Key Responsibilities:- Create and manage engaging email campaigns utilizing Klaviyo.- Oversee and manage product reviews using YotPo.- Design and schedule simple social media posts to enhance our online presence.- Execute basic tasks on the Magento e-commerce platform.- Perform various administrative and virtual assistant duties as assigned.

Non-Voice Customer Service RepresentativeLocation: RemoteEmployment Type: Full-TimeAbout UsWe are a rapidly expanding eCommerce brand focused on providing top-notch products and unparalleled customer experiences. As we continue our growth trajectory, effective customer support is vital for upholding trust, efficiency, and satisfaction across all digital interactions.Role OverviewThe Non-Voice Customer Service Representative will assist customers through written communication channels, such as email, live chat, and ticketing systems. This position demands meticulous attention to detail, outstanding written communication abilities, and a capacity to respond swiftly and accurately within a dynamic eCommerce environment. Prior experience with Gorgias is a must.Key ResponsibilitiesRespond efficiently and courteously to customer inquiries through email and live chat.Manage, prioritize, and resolve customer support tickets using Gorgias.Address order-related issues, including order status, shipping questions, returns, refunds, and product inquiries.Maintain a high level of focus, responsiveness, and accuracy during working hours.Provide clear, friendly, and solutions-oriented written communication to ensure customer satisfaction.Escalate complex or sensitive matters to the appropriate internal teams as necessary.Adhere to internal SOPs while identifying opportunities to enhance support workflows and efficiency.

About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.

We are in search of a meticulous Shopify Admin Assistant to oversee and enhance daily e-commerce operations. The perfect candidate will possess strong organizational skills, technical proficiency, and a solid background in maintaining the functionality and performance of online stores.Key ResponsibilitiesSpreadsheet & Data Management Utilize spreadsheets to align open orders between our internal ERP system and external marketplaces. Regularly maintain and update sheets that track new product releases, pricing, and inventory details. Conduct pricing comparisons in spreadsheets to establish sale prices and spot discrepancies. Execute thorough data entry, cleanup, and verification tasks.E-Commerce Product Management Create new product listings in Shopify, ensuring accuracy in titles, descriptions, pricing, and attributes. Upload product listings to partner marketplaces using either spreadsheets or channel-specific templates. Perform various product updates in Shopify, including pricing adjustments, image uploads, tagging, categorizing, and metadata management. Sync products from Shopify to TikTok Shop and troubleshoot any synchronization issues.Order & Marketplace Support Verify and cross-examine orders across multiple marketplaces to confirm accuracy. Update customer order addresses in Shopify when corrections are necessary. Monitor product and order syncing across e-commerce platforms and identify any inconsistencies.General Administrative Support Respond promptly to internal team communications during working hours as new tasks arise. Adhere to standard operating procedures (SOPs) closely and proactively identify and flag issues when necessary. Assist with additional administrative and data-related tasks as assigned.

Role Overview d2b-1 is hiring an E-Commerce Customer Service Specialist to support our beauty products business. This position is fully remote and based in Manila, Metro Manila, Philippines. What You Will Do Respond to customer questions and resolve inquiries through online channels Handle order issues, including tracking, returns, and exchanges Share accurate product information with customers Support a positive shopping experience for every customer Who We’re Looking For Strong customer service skills Interest in beauty products Clear and friendly communication style Comfort working remotely

Job Title: Customer Support ManagerLocation: RemoteAbout the PositionJoin our dynamic team as a Customer Support Manager where you will take charge of expanding our global customer support operations. In this pivotal role, you will oversee performance, cost management, and customer experience across all support channels, transforming customer support into a strategic, insight-driven customer experience (CX) function.This senior leadership position is ideal for someone who excels in fast-paced direct-to-consumer (DTC) environments and is committed to leveraging data to enhance both customer satisfaction and operational efficiency.Key ResponsibilitiesLeadership & OperationsManage the Customer Support P&L to ensure a balance between customer experience, operational efficiency, and cost-effectiveness.Lead and scale offshore internal customer support teams located outside the US.Supervise customer support across all channels, including:EmailLive chatSocial media & DMsSMS/text messagingGuarantee consistent, high-quality support across all customer touchpoints.Establish clear processes, SLAs, and escalation paths.Performance Metrics & KPIsManage essential customer support metrics, such as:Refund rateCustomer Satisfaction Score (CSAT)Cost per ticketContact-to-Order (CTO) metricsFirst response timeResolution timeUtilize data and reporting to identify trends and areas for improvement.Drive continuous optimization of team performance and customer outcomes.Technology & AutomationOversee the optimization of the customer support tech stack, including Gorgias and Shopify.Design and implement workflow automation to enhance efficiency and response quality.Integrate AI-driven tools into customer support processes, such as:Ticket triage and routingMacros and automated response suggestionsSelf-service and help center solutionsInsights and sentiment analysisContinuously refine tooling, workflows, and escalation logic as the organization scales.Customer Experience & InsightsTransform customer support from a reactive function into an insight-driven CX powerhouse.Develop systems to gather, analyze, and synthesize customer feedback at scale.Share actionable insights with Product, Marketing, Operations, and Leadership teams.Collaborate cross-functionally to enhance overall customer experiences.

We are on the lookout for a proactive and growth-oriented Director of E-Commerce to spearhead the expansion of our digital revenue and enhance online customer engagements. This role, reporting directly to the Senior Vice President of Operations, involves overseeing ecommerce performance across direct-to-consumer (DTC) platforms, Amazon, and major retailer websites, with the goal of improving the digital shopping experience and driving critical performance metrics such as Conversion Rate (CVR), Average Order Value (AOV), and Customer Lifetime Value (CLV).The ideal candidate will possess a strategic mindset and a deep understanding of ecommerce dynamics, digital marketing, and customer experience. They will be adept at translating strategic visions into actionable plans, prioritizing initiatives effectively, and collaborating with cross-functional teams to optimize the digital sales funnel and achieve sustainable revenue growth. Our company promotes a fast-paced and dynamic work environment where self-motivated individuals can flourish and contribute to the growth of an emerging category.To expedite your application, please ensure to complete the assessment linked here: Assessment Link

Position: E-Commerce AssistantReports to: E-Commerce ManagerLocation: Open Globally (Remote)Employment Type: Full-Time Embrace the opportunity to work from anywhere and join the #remoteworkrevolution!About the Company:Join a pioneering luxury beauty brand that expertly blends skincare and makeup, utilizing certified organic and cruelty-free ingredients. Our commitment to clean beauty and botanical science results in minimalist formulas that enhance natural beauty without sacrificing performance or purity. Proudly made in the USA, we are dedicated to sustainability and are a trusted choice for conscious consumers.Role Overview:As an E-Commerce Assistant, you will report to the E-Commerce Manager and play a vital role in executing and optimizing our digital strategy. This position requires a highly organized and detail-oriented individual who will manage daily site functionalities, troubleshoot issues, and contribute to the growth of impactful e-commerce programs designed to boost revenue and enhance the customer experience. We are seeking a proactive, collaborative, and digitally savvy candidate who is passionate about clean beauty and eager to grow in a fast-paced, high-growth environment.Key Responsibilities:1. Website Operations & Content Management: Oversee daily website operations to ensure alignment with the DTC marketing calendar, including timely updates for product launches and promotional campaigns. Execute all Shopify content updates, including new product listings and homepage changes. Conduct QA testing for all site updates, ensuring accuracy, functionality, compliance, and performance. Assist in launching new e-commerce initiatives and performance optimization tools. Support ongoing conversion and AOV improvements through testing and rollout initiatives. 2. Promotions & Campaign Execution Implement and test sitewide promotions and campaign assets across digital channels. Collaborate with the Creative team to manage requests for website assets supporting promotional efforts. 3. Channel & Platform Management Manage e-commerce platforms and the Affiliate Program on a daily basis. Optimize listings and merchandising strategies to support growth.

E-Commerce ManagerJob Type: Remote, Full-time (PST Hours)About the RoleJoin us as an E-Commerce Manager and take the lead in shaping our brand's digital landscape. This pivotal position grants you full control over our Shopify storefront, encompassing everything from site development and product merchandising to optimizing conversion rates and analyzing performance metrics.If you possess a blend of creativity and analytical prowess, and have a passion for transforming web traffic into tangible revenue, we want to hear from you! Key ResponsibilitiesStorefront Ownership & ManagementOversee the complete lifecycle of our Shopify store, from inception to ongoing management.Ensure optimal site functionality, user experience, and performance standards.Facilitate a seamless shopping experience for customers across all platforms.Site Merchandising & Product ListingsDevelop and enhance product listings including titles, descriptions, images, and pricing.Manage product collections and categories while implementing effective merchandising strategies.Ensure brand consistency and visually appealing presentations.Conversion Rate Optimization (CRO)Evaluate user interactions to pinpoint conversion improvement opportunities.Design and implement A/B tests to enhance site performance.Refine landing pages, product pages, and the checkout process for maximum efficiency.Analytics & ReportingMonitor essential KPIs such as conversion rates, average order value, revenue, and bounce rates.Produce regular reports with actionable insights to drive growth.Utilize data analytics to inform strategic decisions and growth initiatives.Growth & StrategyWork collaboratively with marketing teams to synchronize campaigns with site enhancements.Identify avenues to boost revenue and enhance customer loyalty.Engage in continuous testing, learning, and refining of strategies.

Job Title: E-commerce ManagerRemote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)Join Remote VA PH as an accomplished E-commerce Manager, where you will be instrumental in enhancing and managing our client's Amazon private label operations. This role demands extensive expertise in Amazon Seller Central, FBA logistics, and product listing optimization. The successful candidate will demonstrate a proactive approach, strong analytical skills, and meticulous attention to detail, having a proven history of managing Amazon accounts from product launch to sustained growth.Key Responsibilities:Private Label Management:Oversee all elements of private label products on Amazon, including launches, optimization, and operational management.FBA Shipments & Logistics:Coordinate FBA shipments, ensuring timely deliveries and troubleshooting inventory, warehousing, and Amazon receiving challenges.Shipment Reconciliation:Maintain accurate shipment records, recover lost inventory, and manage reimbursement claims as necessary.Case Management:Address various Seller Central support cases, ensuring swift resolutions and thorough documentation for future reference.Product Listings:Create and enhance product listings, adhering to SEO best practices and Amazon policies.Content Writing:Develop engaging and keyword-optimized titles, bullet points, and product descriptions to boost visibility and conversion rates.A+ Content Management:Publish enhanced brand content to elevate the customer experience and drive sales.Keyword Research:Conduct in-depth keyword analysis to enhance traffic and maintain competitive product rankings.Reporting & Analysis:Utilize Google Sheets to track KPIs, assess performance, and offer actionable insights on sales, advertising, and inventory.

E-Commerce Specialist (Remote)Join Wing as we embark on an exciting journey to redefine the future of work for businesses globally! We aim to become the premier destination for organizations seeking to build exceptional teams and automate their operations.We are in search of a dedicated E-Commerce Specialist to join our team immediately!Duties and Responsibilities:1. Manage customer communications via email, text, and phone (addressing low-touch inquiries and general product/process questions).2. Oversee shipping logistics, including obtaining quotes from FedEx and crating companies and coordinating with shippers and customers.3. Administer the inventory lifecycle, from receiving shipments to tracking, uploading to Shopify, and ensuring timely delivery.4. Schedule high-touch sales calls with serious prospects.5. Liaise with auction houses regarding shipping and receiving tasks.6. Execute order fulfillment and processing via Shopify.

Position Title: E-commerce Operations ManagerLocation: Remote workJob Description:Join our dynamic team as an E-commerce Operations Manager and take charge of the daily operations for our thriving Amazon and BWP storefronts. This pivotal role involves meticulous inventory management, optimizing product listings for maximum visibility, and delivering exceptional customer service to create a seamless online shopping experience. The ideal candidate is highly resourceful, organized, and has a proven track record of navigating Amazon Seller Central and similar platforms effectively.Key Responsibilities:Oversee all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency.Monitor stock levels across platforms and collaborate with the warehouse team for timely restocking and updates.Address customer inquiries and concerns promptly and professionally to enhance customer satisfaction.Analyze store performance metrics, providing actionable insights to boost sales and improve service quality.Manage order processing, fulfillment coordination, and returns efficiently.Work alongside the marketing team to devise and implement promotional strategies.Utilize Excel or similar tools to maintain and analyze daily performance logs.Ensure compliance with marketplace policies and operational best practices.Qualifications:Required:Minimum of 1 year of experience managing Amazon storefronts, particularly with Seller Central.Proficient in Microsoft Excel, with strong data management and analytical skills.Exceptional communication and customer service abilities.Strong organizational skills and meticulous attention to detail.Familiarity with tools like Shopify, Monday.com, Grasshopper, or similar platforms.Proven ability to work independently and consistently meet deadlines.Preferred:Experience with BWP or other niche marketplaces is a plus.Basic knowledge of graphic editing and product photography standards.Background in consumer goods or food product industries is advantageous.

Join Our Team as an E-Commerce Specialist!Wing is on a transformative journey to redefine the future of work for businesses globally. We aspire to be the premier solution for companies looking to cultivate exceptional teams and automate their operations seamlessly.We are actively seeking a passionate E-Commerce Specialist to join our dynamic team immediately!Duties and Responsibilities:1. Oversee the comprehensive operation of our e-commerce website, ensuring a flawless user experience.2. Address customer inquiries and provide expert assistance in product selection.3. Enhance product listings through detailed descriptions, high-quality visuals, and precise specifications.4. Foster customer relationships and collaborate with influencers, content creators, and compatible businesses.5. Work alongside internal teams to develop creative concepts, layouts, and marketing campaigns.6. Establish competitive pricing strategies based on market trends.7. Monitor inventory levels, liaising with suppliers and logistics partners for efficient stock management and delivery.8. Create and manage initiatives for PPC advertising and social media engagement.9. Perform ad hoc tasks as necessary.