About SupportYourApp SupportYourApp is a global provider of Intelligent Support-as-a-Service, working with technology leaders such as MasterCard, Calm, and MacPaw since 2010. Our teams deliver secure customer and technical support in more than 30 countries and 60 languages, serving a wide range of industries. Role Overview: Technical Support Consultant (Remote, Calabarzon, Philippines) Join a multicultural team as a Technical Support Consultant and work remotely from anywhere in Calabarzon. This role offers the chance to develop new skills and reach ambitious goals, all within a company that values its people and supports professional growth. Key Responsibilities Deliver technical support to enterprise B2B clients via email. Work with a global support team to provide on-call help for critical technical issues when required. Troubleshoot complex technical problems and escalate as needed. Act as the main technical contact during live event lifecycles. Use tools like SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors. Partner with R&D, Product, Professional Services, and Account Management teams to improve customer satisfaction. Support integration, onboarding, and troubleshooting for customer events in close collaboration with internal teams. Required Qualifications Fluent English skills (C1 level, spoken and written). At least 1 year of Tier 2 technical support experience, preferably in enterprise SaaS settings. Demonstrated ability to diagnose and resolve complex technical issues quickly. Experience working directly with clients to understand and address their technical challenges. Familiarity with ticketing systems such as Zendesk, Jira, or similar. Understanding of customer onboarding and platform integration processes. Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience with scripting languages like Python, Bash, or JavaScript. What SupportYourApp Offers Steady schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time. Fully remote work arrangement. Inclusive, international work culture. Compensation paid in USD. Referral rewards for bringing friends onboard. Support for work-life balance through an internal health policy. Leadership focused on employee growth and long-term collaboration.

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

Join our team as a Technical Support Specialist in a fully remote role while being based in the Philippines!At Hostaway, we are a leading AI-powered vacation rental management platform trusted by over 20,000 property managers around the globe. Our innovative solutions enable short-term rental operators to achieve greater efficiency and accelerated growth.As the first unicorn in the short-term rental PMS space, we invite you to be part of our exciting journey! Learn more about our recent achievements here.In this role, you will become an expert on our B2B SaaS product portfolio, providing exceptional support to help clients maximize their short-term rental bookings. Your contributions will be vital in maintaining our high service standards, particularly while supporting our customer base in the Eastern US Timezone.

Join RemoteVA PH as a Technical Analyst and unleash your passion for data and technology! In this role, you will support our consulting practice in the insurance technology sector, collaborating with forward-thinking clients who are leveraging technology to expand their business capabilities. Key Responsibilities:Develop and refine reports, dashboards, and data workflows utilizing Excel and SQL.Assist in platform expansion initiatives and integrations.Implement AI tools to improve operational efficiency and output quality.Support Python-based integrations with external systems.Engage with clients to identify their business requirements and provide tailored technical solutions.

Position Overview:Join Okendo as a Technical Support Specialist and become an essential part of our mission to empower Shopify brands with seamless platform integration and support. This role involves guiding merchants through their onboarding process by executing front-end development tasks on Shopify storefronts utilizing HTML, Liquid, CSS, and JavaScript. Your responsibilities will include installing Okendo widgets, setting up features, customizing widgets, and troubleshooting front-end issues. Collaboration with the support team, adherence to coding standards, and contributing to our documentation are vital components of this position.Your Impact:Technical Support Excellence:- Deliver prompt and effective chat and email support to merchants during onboarding, installation, and ongoing maintenance.- Complete onboarding tasks requiring front-end development skills on Shopify storefronts (HTML, Liquid, CSS, JavaScript).- Install Okendo widgets and execute feature setup, including SEO enhancements and app integrations.- Conduct post-installation and maintenance tasks for merchants.- Customize Okendo widgets, add additional components, and troubleshoot front-end bugs.- Uphold Okendo's coding guidelines to ensure the highest quality of work.- Strive for excellence in work quality for yourself and your colleagues.- Proactively request app reviews from satisfied customers.Team Collaboration:- Support fellow team members with inquiries and tasks as needed.- Help maintain and update internal technical documentation.- Escalate incidents to appropriate team members as necessary.Product Insight and Industry Engagement:- Partner with the development team to relay customer feedback and suggest potential product improvements.- Stay updated on industry trends, best practices, and emerging technologies to provide proactive support to merchants.Cross-Functional Collaboration:- Engage in cross-functional projects aimed at improving customer experience and support efficiency.- Work alongside sales and marketing teams to assist in technical aspects of pre-sales activities, including consultations and product demos.Empowerment of Okendo Merchants:- Actively participate in Okendo forums, webinars, and other channels to answer common merchant questions, share insights and best practices, and foster a supportive community.

Join RemoteVA PH as a dedicated Software Technician specializing in AppSheet technical support. This role is ideal for individuals who are enthusiastic about no-code and low-code platforms, have hands-on experience with Google Sheets and AppSheet, and excel at leveraging automation to solve complex problems.Your Role:As a Software Technician, you will be instrumental in the maintenance, troubleshooting, and enhancement of business applications created using AppSheet. Collaborating closely with development and operations teams, you will ensure the optimal functionality and performance of client-facing tools.Key Responsibilities:Deliver technical support for existing AppSheet applications.Assist in the creation and upkeep of AppSheet apps tailored to business requirements.Diagnose and resolve issues related to data synchronization, user access, workflows, and formulas.Manage and manipulate complex Google Sheets data integrations.Work with cross-functional teams to enhance app usability and performance.Maintain comprehensive documentation and version control for application changes and configurations.

Job Title: VoIP Customer Service & Technical Support SpecialistJob OverviewWe are seeking an experienced and customer-oriented VoIP Customer Service & Technical Support Specialist to assist clients utilizing VoIP systems. The successful candidate will possess hands-on expertise with FusionPBX, VitalPBX, and OpenSIPS and will be adept at aiding customers in troubleshooting, configuration, and addressing technical questions.This position necessitates exceptional communication skills, a solid foundation in VoIP systems, and a proactive approach to efficiently resolving issues while ensuring outstanding customer service.Key ResponsibilitiesDeliver customer support through phone, email, and chat for all VoIP-related inquiriesDiagnose and troubleshoot VoIP challenges including call quality, SIP registration, routing, and connectivityConfigure and sustain PBX systems (FusionPBX, VitalPBX)Manage and support OpenSIPS configurations and routingAssist customers with system setup, extensions, trunks, DID numbers, and call flowsIdentify and resolve network-related issues (NAT, firewall, ports, QoS)Escalate complex technical challenges as necessaryDocument support tickets and maintain precise recordsGuide customers through technical processes in a clear, professional manner

Join RemoteVA PH as a talented IT Support Specialist, where you will deliver exceptional remote support and technical troubleshooting across diverse platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This position demands a robust understanding of cloud technologies, scripting, and IT ticketing systems. The perfect candidate is proactive, analytical, and excels in a dynamic virtual workspace.Key Responsibilities:- Deliver technical support for Microsoft 365 and Google Workspace environments.- Troubleshoot challenges in both QuickBooks Desktop and Online.- Utilize NinjaRMM and ticketing platforms (such as Gam Ninja) to track and resolve incidents efficiently.- Develop and maintain IT scripts for process automation and task optimization.- Respond to, monitor, and resolve IT support tickets within established SLAs.- Communicate effectively via Microsoft Teams while upholding high service standards.- Document troubleshooting procedures, solutions, and common issues for the knowledge base.

Join our client, a distinguished boutique consultancy, committed to providing tailored Managed Consulting services specifically designed for start-ups and small to medium-sized businesses (SMBs). They excel at connecting innovative enterprises with accessible consulting, equipping clients with expert insights, state-of-the-art solutions, and personalized support aimed at fostering growth and success.Our mission is straightforward: to democratize enterprise-level consulting, making it attainable and affordable for all clients. Regardless of size, every business should harness superior IT strategies and technologies to flourish.We pride ourselves on transcending conventional order-taking practices by actively collaborating with our clients to grasp their unique challenges and opportunities. Through comprehensive automation and intelligent process optimization, we empower our clients to scale effectively, improve operational performance, and achieve sustainable growth.Why You Should Consider Joining Us:No Exclusivity: We embrace the modern working model. You are encouraged to maintain other commitments or a day job, provided you meet our objectives at your own pace.Innovative Environment: Be part of a cutting-edge consultancy that embraces the latest technologies and methodologies to deliver outstanding solutions.Professional Growth: We prioritize your continuous development. Participate in workshops, pursue certifications, and engage in knowledge-sharing sessions to advance your skills.Collaborative Team: Work alongside passionate professionals committed to excellence and innovation. Our consultants come from Big 4 firms, bringing a wealth of expertise and high service standards.Impactful Projects: Collaboration is at the core of our mission. Whether remote or in our modern office, you’ll find opportunities to share ideas and contribute to projects that truly matter.Automation Focus: Utilize advanced automation tools and practices to streamline processes and enhance service delivery.Flexible Work Arrangements: We understand work-life balance is essential. Our flexible arrangements allow you to manage your time effectively while excelling in your role.Inclusive Culture: Diversity and inclusion are fundamental to our values. We strive to create a welcoming workplace where everyone feels respected and empowered to be their authentic selves.Empowerment and Autonomy: We trust our consultants to take ownership of their projects, fostering a sense of pride and responsibility in their work.

Join the NeoWork team as a passionate and committed Customer Support Representative! In this vital role, you will be an integral part of our operations, ensuring that our clients receive outstanding support and assistance.At NeoWork, we are transforming the BPO landscape by adopting a remote-first culture and offering customizable service packages designed to meet our clients' specific requirements. Our tailored approach enables collaboration with early-stage startups, helping them establish and refine their operational processes for rapid growth.This is your chance to make a significant difference by delivering exceptional support to our clients. You will be responsible for responding to customer inquiries and resolving issues promptly and professionally. Furthermore, you will work closely with various internal teams at NeoWork to provide valuable insights and contribute to the ongoing enhancement of our services.If you possess strong communication skills, a proactive approach to problem-solving, and a genuine passion for providing outstanding customer experiences, we encourage you to apply!

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

Join RemoteVA PH as a Software Technician – AppSheet Support, where you will play a vital role in providing technical assistance for AppSheet development and integration. We are looking for a candidate with hands-on experience in AppSheet and Google Sheets, capable of troubleshooting issues and optimizing applications to boost functionality and efficiency.Key Responsibilities: Offer technical support for AppSheet applications, performing troubleshooting and debugging as necessary. Collaborate with clients to design, develop, and enhance low-code solutions utilizing AppSheet. Ensure seamless integration of Google Sheets and various data sources with AppSheet applications. Identify and rectify formula errors, automation discrepancies, and performance hindrances. Provide guidance on best practices for data structuring and scalable application development. Document troubleshooting procedures, frequently asked questions (FAQs), and best practices for AppSheet. Stay informed about updates to AppSheet and Google Workspace to enhance development processes.

Onboarding Specialist (RVA PH)Join Remote VA as an enthusiastic Onboarding Specialist to play a vital role in creating a smooth and rewarding onboarding experience for our new team members. In this position, you will facilitate the onboarding process, assisting new employees in their integration into our dynamic remote work culture. We are looking for a highly organized, communicative individual who is committed to enhancing the employee experience right from the start.Key Responsibilities: Manage and streamline the onboarding process for new hires, ensuring all documentation is accurately completed and submitted on time. Conduct engaging welcome sessions to introduce new employees to our company culture, policies, and operational procedures. Act as the primary resource for new hires throughout their onboarding journey, addressing questions and providing necessary support. Collaborate with various departments to develop onboarding materials, including training schedules and resources. Track the progress of new employees during their onboarding period and collect feedback to continually improve the onboarding experience. Assist in setting up accounts and access for new hires, ensuring they have the necessary tools to start their roles effectively. Keep accurate records of onboarding activities and provide regular updates to HR and management. Stay updated on best practices in onboarding and employee integration.

Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.

Join Appen as a Technical Project Manager where you will lead and manage projects that are essential for our innovative solutions. Your role will involve collaborating with cross-functional teams, ensuring project timelines, and delivering exceptional results. This is an exciting opportunity to work in a dynamic environment where your expertise will significantly impact our operations.

At NeoWork, we are a global leader in outsourcing and talent solutions, dedicated to empowering organizations to scale seamlessly with high-performing remote teams. Our mission is to cultivate supportive work environments that enable individuals to excel in their roles, no matter where they are located.Role Overview We are currently seeking a skilled IT Support Specialist to deliver exceptional technical support to our internal teams on a daily basis. The ideal candidate will be instrumental in ensuring the smooth operation of all systems and tools, swiftly resolving technical challenges, and enhancing employee productivity.Key ResponsibilitiesDeliver daily technical assistance to internal remote teams.Diagnose and troubleshoot hardware, software, and access-related issues.Maintain and update IT tools, systems, and user accounts.Assist in the configuration and setup of computers, networks, and SaaS platforms.Ensure compliance with IT and data security best practices.Work collaboratively with management to enhance IT processes.

Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.

Job Title: IT Recruiter Job Type: Full-Time Contractor Workplace: Remote Schedule: Monday–Friday, U.S. business hours (PST preferred) Compensation: USD (Dependent on Experience)About HireHawkAt HireHawk, we pride ourselves on connecting exceptional global talent with dynamic U.S. companies. Our mission is to discover outstanding professionals who contribute expertise and enthusiasm to every position. We are dedicated to supporting candidates in advancing their careers while providing our clients with dependable, remote-ready talent that drives results from the outset.About the JobWe are seeking an accomplished IT Recruiter who has a strong history of sourcing and recruiting technical talent for U.S.-based organizations.This position demands a comprehensive understanding of the technology landscape, encompassing software development, infrastructure, data management, product development, and cybersecurity roles. You will oversee the entire recruitment lifecycle—from sourcing and screening candidates to coordinating interviews and finalizing offers—while collaborating closely with clients to ensure that hires are aligned with business objectives.If you excel in a fast-paced environment and have a knack for identifying and engaging top-tier tech talent, we would love to hear from you.ResponsibilitiesSource, screen, and recruit IT professionals for U.S.-based companies.Manage the complete recruiting process, from job intake and candidate outreach to interview coordination and offer negotiation.Build and sustain strong talent pipelines using tools such as LinkedIn Recruiter, Workable, and other sourcing platforms.Design and implement sourcing strategies tailored for technical roles (e.g., Software Engineers, DevOps, QA, Data Engineers, Product Managers, Cybersecurity, Cloud, etc.).Conduct structured interviews to evaluate technical skills, problem-solving abilities, and cultural fit.Collaborate with the People & Compliance team to ensure smooth onboarding and documentation.Monitor recruitment metrics and provide regular reports on hiring progress and pipeline health.Stay informed about IT hiring trends, in-demand technologies, and compensation standards.RequirementsEssential Qualifications3–5 years of experience recruiting IT or technical positions for U.S.-based firms.In-depth knowledge of technical roles such as Software Engineers (Frontend, Backend, Full Stack), DevOps Engineers, QA Engineers, Data Engineers, Cloud Engineers, Product Managers, Cybersecurity specialists, and IT Support.Proven ability to handle multiple requisitions and clients concurrently.Hands-on experience with ATS platforms (Workable preferred) and sourcing tools.

Join our dynamic team at Scale Virtually as a Customer Service Associate (Voice & Chat Support). This is a fully remote opportunity tailored for professionals based in the Philippines who are available to work during US hours.We highly encourage candidates to include an introduction video with their application, as proficiency in video communication is essential for this role.Role OverviewThe Customer Service Associate plays a pivotal role in addressing customer concerns from start to finish through voice, chat, and email platforms. This position is not merely about responding; it’s about driving resolutions.As a Customer Service Associate, your primary responsibility will be to take charge of customer issues as they arise and ensure they are resolved effectively, regardless of complexity or customer frustration. Your efforts will ensure that no issue remains open-ended.In this role, you will:Manage incoming customer inquiries across multiple channels, including voice, chat, and email.Quickly diagnose issues and take decisive action rather than just documenting problems.Collaborate internally to resolve cases without redirecting customers.Consistently follow up until every case is resolved.Maintain clarity and accuracy in all interactions.Every customer interaction must culminate in one of three outcomes:Issue ResolvedEscalated with clear ownershipClosed with documented resolution attemptsIt is crucial that candidates are proactive in handling challenging conversations and are capable of thinking critically rather than relying solely on templates.Core Responsibilities1. Real-Time Customer SupportAddress inbound inquiries via voice, chat, and email.Take ownership of issues directly instead of deferring or redirecting them.Maintain control of customer interactions until a resolution or escalation is achieved.2. Issue Diagnosis & Resolution OwnershipIdentify the root cause of issues, beyond just the surface-level complaints.Act promptly to resolve issues or coordinate resolutions.Own cases until they are either fully resolved or appropriately handed off.3. Escalation with AccountabilityEscalate matters only when necessary and ensure full context is provided.Ensure escalations are clear, complete, and actionable.Follow up on escalations until resolution is confirmed.4. Follow-Up Until ClosureRe-contact customers or internal teams diligently until all issues are resolved.Avoid leaving tickets open due to silence or delays.Ensure every case concludes with a defined outcome.5. CRM / Ticketing DisciplineDocument all interactions transparently and promptly.Keep ticket statuses accurate at all times.Maintain organized and audit-ready records.