About Freelancer.comFreelancer.com, a thirteen-time Webby Award winner, stands as the world's preeminent freelancing and crowdsourcing platform, boasting an impressive community of over 80 million registered users and 30 million projects spanning more than 4,000 categories. From website development to aerospace engineering, we lead the charge in reshaping the future of work. Our company is listed on the Australian Securities Exchange (ASX:FLN).Primary Responsibilities:Serve as the primary contact for technical inquiries regarding Escrow.com’s APIs, webhooks, and integration solutions.Analyze client needs to recommend the most suitable APIs or integration tools.Guide clients through ongoing integration processes, ensuring seamless implementation.Engage in technical discussions with prospective clients, illustrating how to effectively integrate with Escrow.com.Update Escrow.com’s API as needed, including bug fixes and the introduction of new integration APIs.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).Proficient in problem-solving and debugging.Outstanding communication and interpersonal skills, capable of explaining technical concepts to non-technical audiences.Strong understanding of API design principles and web technologies (REST, JSON, XML, etc.).Keen attention to detail and a dedication to providing exceptional support.Preferred Qualifications:Familiarity with Python programming.Knowledge of JavaScript, CSS, HTML, and other programming languages.Experience with monitoring and troubleshooting tools (Kibana, Grafana, etc.).Proficient in Postman, Chrome DevTools.Experience using design tools like Figma or Moqups.Understanding of the payments industry.What We Offer: Benefits & PerksCareer Advancement: Take ownership of your work and advance your career in a fast-paced, meritocratic environment.Dynamic Culture: Participate in engaging company-wide hackathons, monthly events, and sports activities, with chances to showcase your talents and win prizes!Health and Wellbeing: Comprehensive health benefits to ensure you and your family remain healthy (HMO, life, and personal accident insurance).Daily Amenities: Enjoy daily meals and snacks to fuel your productivity.

We are seeking a visionary and strategic leader in payment operations to enhance and expand our global payments framework. This pivotal role will spearhead our payment strategies, guaranteeing smooth, secure, and scalable payment processes across diverse international markets.Global Payments Strategy and LeadershipDevelop and implement a cohesive global payments strategy that aligns with the overall growth objectives of the company.Build and manage a high-performing payments team across three international locations.Standardize operating procedures, reporting metrics, KPIs, and escalation protocols across regions.Establish governance and decision-making frameworks involving payment operations, finance, compliance, and product teams.Payment Operations ExcellenceOversee the entire payment lifecycle, including funding (Accounts Receivable), disbursement (Accounts Payable), settlement, reconciliation, chargebacks, returns, and exceptions.Enhance transaction success rates while minimizing friction in funding flows for both buyers and sellers.Implement scalable operational controls that maintain regulatory compliance amidst volume growth.Develop global Service Level Agreements (SLAs) and real-time performance dashboards.Banking & Payment Partner ManagementManage strategic relationships with acquiring banks, payout providers, card networks, and alternative payment method suppliers.Negotiate commercial terms to optimize processing costs and improve profit margins.Diversify and enhance redundancy in global payment corridors.Assess and integrate new payment methods to broaden geographical coverage and improve conversion rates.Regulatory & Compliance AlignmentCollaborate with Compliance and Legal teams to ensure compliance with global regulatory standards (e.g., AML, KYC, traceability, money transmission regulations).Supervise payment scheme compliance, operational audits, and partner reporting obligations.Guarantee that all controls and processes adhere to regulatory requirements in all active jurisdictions.Risk, Fraud & Chargeback OptimizationWork alongside the Risk team to mitigate fraud losses and manage dispute ratios effectively.Develop policies that balance transaction approval rates with risk management thresholds.Oversee the strategy and operational processes for chargeback representation.Payment Product EnablementCollaborate with Product and Engineering teams to construct a scalable payment infrastructure.Contribute commercial and operational insights into new payment features, cross-border expansion, and marketplace integrations.Drive innovation in funding methods, payout speed, and cross-currency settlements.

WHO ARE WE LOOKING FOR? We are in search of a meticulous and proactive Operations Associate to join our dynamic team. This role will involve managing and validating data queues, reviewing supporting documentation, liaising with loan servicers, and collaborating with our client’s teams to ensure efficient operations and high levels of client satisfaction. WHAT WILL YOU BE DOING? In your daily duties, you will be tasked with: Data Validation & Data Entry: Review and validate employee loan information and documentation for accuracy and compliance with program standards. Ensure data integrity across all systems. Review and confirm plan account details along with associated documentation. Document Review: Conduct thorough evaluations of participant and employer-submitted materials to ensure compliance with operational standards. Inbox Monitoring: Manage and respond to inquiries in the operations and support inbox, escalating issues when necessary. Servicer Communications: Coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records. Invoicing Operations: Assist in monthly invoicing processes, reconciling data to ensure accurate billing and payment reporting. Cross-Team Collaboration: Work closely with internal departments such as Client Services and Product to enhance processes and support client success. Quality Assurance: Maintain a keen attention to detail and adhere to established workflows to ensure consistent operational excellence. REQUIREMENTS 1-3 years of experience in operations. Familiarity with the financial services industry. Experience with Zendesk is a plus. Strong verbal and written communication skills for effective servicer outreach and documentation. Exceptional organizational skills with the ability to manage multiple priorities. A willingness to learn, adapt to new challenges, and grow within the role. Experience in high-volume, detail-oriented environments is advantageous. Highly detail-oriented and collaborative with various stakeholders. Rate: $5 hourly Hours: 8am - 5pm ET

Are you enthusiastic about developing high-performing teams and nurturing a remarkable company culture? Do you excel in a dynamic environment where your ideas can lead to immediate results? If yes, we would love to connect with you!Freelancer.com is seeking an energetic and forward-thinking Talent Acquisition and People Operations Specialist. In this essential position, you will play a key role in shaping our organization's future by attracting top talent, enhancing our vibrant culture, and promoting employee engagement. Your contributions will be vital in ensuring that Freelancer.com remains an outstanding place to work, learn, and grow.Why Join Freelancer.com? Our Culture is Designed For: Self-Growth Enthusiasts: Every day begins with the question, "What can I improve today?" We foster an environment that supports continuous learning and development. Trailblazers & Impact-Makers: If you are proactive and want to see your ideas quickly turn into results, you will fit right in. Your efforts will directly impact our success. Data-Driven Decision Makers: We value data. Our decisions are based on insights and analytics – "What does the data indicate?" is a common inquiry. Changemakers with a Mission: We are motivated by our goal to create one billion jobs. You will join a team that transforms lives and empowers individuals globally. Collaborative Team Players: We function like a professional sports team – working in harmony, innovating, and celebrating our achievements together. About Freelancer.comFreelancer.com, a fourteen-time Webby Award winner, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and more than 30 million projects posted across 3,000+ categories – from web development and logo design to marketing, astrophysics, aerospace engineering, and manufacturing. We are at the forefront of the future of work. Freelancer Limited is publicly traded on the Australian Securities Exchange (ASX:FLN) and quoted on OTCQX Best Market (FLNCF).What You'll Do: The Impact You'll MakeAs our Talent Acquisition and People Operations Specialist, you will be an essential partner in developing our most valuable asset – our people. You will take on multiple roles, driving excellence throughout the entire employee lifecycle.Key Responsibilities:Talent Acquisition & Employer Branding: Craft and implement innovative sourcing strategies to attract outstanding talent across various platforms for both technical and non-technical roles. Oversee the complete recruitment process, working closely with hiring managers to identify needs, define roles, and create compelling employer branding.

Custody Operations SpecialistWHO ARE WE LOOKING FOR?We are seeking a dedicated Custody Operations Specialist to play a crucial role in supporting the onboarding process for our client’s platform. In this role, you will work collaboratively across various teams to enhance the onboarding experience and provide outstanding service to plan sponsors. WHAT WILL YOU BE DOING? Review and document cash and in-kind asset transfers within the trust accounting system.Collaborate with sub-custodians to facilitate trade settlements from booking to completion for mutual funds, stable value funds, and ETFs.Conduct reconciliations of invested assets and cash activities between the trust accounting system and sub-custodian, adhering to specified deadlines.Partner with Implementation Managers and Investment teams to ensure successful transitions of new and conversion-qualified plans onto the client’s platform.Work closely with receiving record keepers to liquidate and transfer plan assets from the client’s platform.Maintain and update client data in CRM systems.Ensure effective collaboration with all internal teams to meet project timelines.Assist in developing and maintaining written operating procedures for assigned functions.

Join the Freelancer.com TeamPassionate about Self-Growth? Start each day with a focus on improvement.Are you a Trailblazer? If you take initiative and strive for impactful results, you belong here!Data-Driven Decision Maker? We prioritize data in our decision-making process.Change-Maker? With a mission to create billions of jobs, we empower individuals globally.Collaborative Team Player? We work together like a professional sports team, fostering innovation and collaboration.About Freelancer.comFreelancer.com, a recipient of thirteen Webby Awards, is the world’s largest freelancing and crowdsourcing marketplace. We connect millions of clients and freelancers worldwide, facilitating thousands of jobs daily across various sectors, including design, writing, data entry, software development, and more. Even NASA has utilized our platform!We are seeking a Technical Project Coordinator at our Manila HQ, someone adept at transforming concepts into reality. This role involves coordinating diverse projects from mobile games for solo entrepreneurs to custom SaaS solutions for small enterprises.The ideal candidate will possess strong client-facing skills and a hands-on approach, akin to a startup founder or product manager, adept at translating visions into actionable specifications. You will collaborate closely with clients, manage freelancers, oversee agile development, and lead projects to successful delivery. One day, you might be guiding the launch of a mobile app, and the next, assisting a founder in building their first SaaS product. If you thrive on variety and enjoy solving real-world challenges outside a traditional corporate framework, this is the opportunity for you.You will be working alongside our outstanding Account Managers within the Managed Services Group at our Manila HQ.

Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.

Join our dynamic Operations Team, where you will play a pivotal role in overseeing freight jobs and fostering excellent relationships with both shippers and carriers. You will ensure seamless logistics operations across Australia while contributing to our mission of enhancing efficiency in the freight industry.Facilitate award rates by ensuring freight jobs are matched and awarded in an efficient manner.Drive revenue growth by actively coordinating jobs to meet GMV targets.Develop and nurture strong relationships with shippers to convert them into loyal platform users.Expand and enhance a reliable directory of carrier networks through effective matching and relationship management.Monitor newly posted freight jobs, ensuring they receive prompt and appropriate attention.Engage with shippers to confirm job specifics, address inquiries, and assist in job awarding.Oversee daily transport movements and proactively manage shipment rescheduling during disruptions.Support carriers in providing quotes for jobs requiring additional assistance while guiding shippers in selecting the most competitive offers.Match carriers with jobs based on pricing, availability, and historical performance.Identify and rectify delivery challenges or potential errors, escalating issues to relevant teams when necessary.Deliver a professional and smooth experience, encouraging repeat engagement from both shippers and carriers.Maintain precise records of daily activities and contribute to key performance indicators related to job awards and coordination compliance.Effectively communicate complex information to diverse audiences.Adapt work practices in response to changes requested by management.Embrace the dynamic nature of Loadshift and be open to changes in our service offerings.Comply with Freelancer policies and procedures.Actively participate in team meetings and training sessions.Contribute suggestions for process improvements.Perform other related responsibilities as required.

Payroll Specialist About the RoleJoin our innovative team dedicated to advancing AI-driven technologies in the financial services sector, focusing on enhancing client experiences with retirement plan management. Your daily responsibilities will include: Playing a crucial role in our mission to simplify retirement savings, you will assist in the seamless onboarding and ongoing administration of payroll systems. Your contributions will ensure our clients experience a smooth setup process. Your tasks will encompass: Reviewing existing payroll system documentation. Ensuring timely completion of action items. Accelerating client onboarding through the successful execution of project tasks. Qualifications: Exceptional attention to detail and adherence to deadlines. Strong capability to follow both written and verbal instructions accurately. Fluency in English, with strong written and spoken communication skills. Prior experience in operations or administrative roles is advantageous but not mandatory; your enthusiasm and ability to grasp new concepts quickly are paramount. Familiarity with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, and Jira/Confluence is beneficial. Desired Qualities and Skills: Excellent organizational skills. A fast learner who actively seeks clarification by asking questions. Work Hours: 40 hours per week, from 9 AM to 5 PM US Eastern Time. Must be able to work in the US-East Coast/New York Time Zone. Compensation: Type: Hourly Rate: $5/hour Employment type: ContractWorkplace type: Remote

Join our dynamic team as an Online Ordering Specialist in a freelance capacity! This exciting role offers you the chance to leverage your skills in online order management and customer service. You will be responsible for processing and managing online orders efficiently, ensuring a seamless experience for our customers.

Self-Service Implementation Specialist Project Overview: This freelance position is dedicated to supporting Self-Service Plan Sponsors throughout their onboarding journey by delivering timely and high-quality guidance as they navigate our client's platform. The Specialist will not oversee the onboarding process from start to finish but will concentrate on promptly addressing inquiries, clarifying requirements, removing obstacles, and reinforcing standardized procedures. Success in this role hinges on exceptional communication skills, adaptability to a fast-paced and high-volume environment, and an unwavering commitment to responsive and reliable service. Key Responsibilities Assist Self-Service Plan Sponsors during their onboarding to our client’s platform. Deliver timely, accurate, and high-quality responses to client inquiries, emphasizing speed and reliability as essential expectations of the role. Guide clients through the onboarding process by providing clarification, direction, and timely support. Oversee progress across multiple onboarding efforts, identifying blockers, risks, or points of confusion, and escalating issues as needed. Provide clear guidance on timelines, required actions, and next steps to ensure clients complete onboarding milestones successfully. Communicate clearly and concisely with internal and external stakeholders regarding onboarding expectations, available resources, and process updates. Support fundamental plan design inquiries and onboarding education, aiding clients in understanding tools, workflows, and requirements.

Role Overview hireframe is looking for a detail-focused Operations Specialist to support billing and revenue operations. This remote position is open to candidates based in the Philippines. What You Will Do Manage billing processes and help maintain accurate financial records Work with teams across the company to improve operational workflows Support revenue operations and contribute to strategies that drive growth Deliver reliable service to both internal teams and external clients Who We’re Looking For Strong attention to detail and a proactive approach to problem solving Comfort working independently in a remote environment Experience with billing, revenue operations, or related financial processes is a plus Collaborative mindset and clear communication skills Location This is a remote role based in the Philippines.

About Dedale:Dedale is a premier source of strategic intelligence within the technology sector. Our unique team of over 100 dedicated research analysts and planners employs a vast network of more than 10,000 market professionals to provide actionable insights to investors and corporations, primarily focused on North America and Europe. Our diverse team comprises top talents from various international backgrounds, and our Research & Investment division excels in B2B Software due diligence. We are supported by a network of esteemed mentors, including prominent tech founders and investors.Our Culture:Dedale fosters a vibrant community of highly skilled international professionals, representing nationalities such as American, Chinese, Filipino, French, Moroccan, Latvian, and Lebanese, among others.Our leadership team consists of seasoned investment experts and management consultants with backgrounds from prestigious firms like McKinsey and BCG.Our advisory board features high-profile individuals, including some of the world's leading investors, such as managing partners from major private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts distinguished by their strong academic and professional credentials, along with a genuine passion for investing and technology.Your Opportunity:Join our investment team to generate insights into private software and technology firms.This position is particularly suitable for recent graduates eager to embark on a career in the investment and private equity sector, especially those with prior successful internships in Strategy Consulting, Private Equity, Investment Banking, or Venture Capital.We offer comprehensive training, mentorship, and a swift personal development pathway to enhance young analysts' skills in fundamental analysis, valuation, investment strategy, and core knowledge of the software and technology sectors.Your Responsibilities:Conduct thorough fundamental research and strategic due diligence on targeted companies.

Are you enthusiastic about the dynamics of digital communities and current online trends? Do you have a keen eye for detail and a creative flair that transforms ideas into engaging content? We are seeking a talented Content Moderator & Creator to elevate our digital footprint. If you excel at balancing creativity with responsibility, this opportunity is perfect for you.

Join the Freelancer.com Team! Passionate about self-improvement? We start each day with the question: How can I grow today? Are you a trailblazer? If you take initiative and aim to make a significant impact, you belong here! Data-driven decision-maker? Our decisions hinge on one pivotal question: What does the data reveal? Do you want to be a changemaker? Join us in our mission to connect billions with work opportunities and transform lives globally. Team-oriented? At Freelancer, we operate like a championship team, collaborating innovatively to achieve collective success. About EscrowAs the premier provider of secure online payments, Escrow.com, a subsidiary of Freelancer Limited, has facilitated over $3.5 billion in secured transactions, including the transfer of major domain names such as Gmail.com, Uber.com, and Twitter.com.Your Impact on the TeamWe seek a dedicated Customer Success Representative passionate about delivering exceptional service. In this role, your contributions will empower our clients to thrive using the world's most secure payment platform. Your responsibilities will include: Providing outstanding customer service via email, chat, and voice communication. Delivering accurate responses to customer inquiries. Flagging transactions and collaborating with the payments team. Identifying and reporting potential fraud issues. Investigating customer complaints and proposing effective solutions. Ensuring follow-through on agreed-upon remedies. Promoting the unique features and benefits of using Escrow.com. Adapting work practices as directed by management. Adhering to Escrow policies and procedures. Actively participating in team meetings, training, and calibration sessions. Offering suggestions for process improvements. Executing other related duties, including productivity reporting and meeting minutes.

As a Communications Officer, you will play a crucial role in shaping and delivering our brand's message. You will be responsible for creating engaging content, managing media relations, and supporting internal communications initiatives. The ideal candidate will possess exceptional writing skills, a keen eye for detail, and the ability to work collaboratively within a dynamic team environment.

Customer Support L2: English Fully Remote About the Role Become a pivotal member of an innovative project that champions advanced AI technology in the financial services sector. As a Customer Support L2 Specialist, you will lead a dedicated team of Customer Support Agents, guiding clients in managing and enhancing their retirement plans. Your role will be critical in ensuring exceptional operational standards, maintaining high service quality, and training the team to provide outstanding customer experiences. Job Overview We are on the lookout for a driven and seasoned Customer Support L2 Specialist, proficient in English. This position encompasses both direct customer support and project management duties. You will provide direction to customer service representatives through phone, email, and live chat, with an emphasis on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The ideal candidate will have a proven track record in a contact center or customer service environment, with a strong emphasis on quality management and ongoing improvement. Key Responsibilities Team Leadership Deliver project requirements and guidelines to Customer Support Agents, cultivating a culture of accountability and high performance. Oversee daily operations to ensure compliance with SLAs, quality benchmarks, and productivity targets. Conduct regular quality assessments and feedback sessions to enhance support services. Quality and Process Management Evaluate customer interactions (calls, emails, chats) to enhance the quality and consistency of service. Identify and address process inefficiencies, offering recommendations for improvements. Ensure thorough documentation and escalation of complex issues. Customer Support Provide advanced support and manage escalations from other Agents. Offer accurate and timely guidance to customers regarding retirement plan options (401k, IRA, Profit Sharing Plans). Work closely with client teams to resolve high-priority or technical issues. Systems and Reporting Utilize Zendesk, Aircall, and internal CRM systems for case management and performance tracking. Create and analyze reports on team performance and customer satisfaction metrics.

Are you a synthetic chemistry expert ready to influence the future of artificial intelligence? As large-scale language models transition from simple chatbots to groundbreaking tools for scientific exploration, your expertise in synthetic chemistry is crucial. High-quality training data is essential for shaping AI that can democratize top-tier education, align with cutting-edge research, and enhance laboratory efficiency for scientists worldwide. This is where you come in—we need your specialized knowledge to contribute to the next generation of AI. We are seeking synthetic chemistry specialists who are passionate about organic synthesis, reaction mechanism design, stereochemistry, retrosynthetic analysis, organometallic chemistry, heterocyclic chemistry, catalysis, and structure–activity relationships. Your role will involve engaging with advanced language models on complex topics such as multi-step synthesis planning, protecting group strategies, asymmetric catalysis, reagent selection, total synthesis of natural products, reaction optimization, and functional group transformations—documenting failures to strengthen model reasoning. On a typical day, you will engage with the model on synthetic pathways and theoretical chemistry questions, ensuring factual accuracy and logical consistency, capturing reproducible error traces, and proposing enhancements to our prompt engineering and evaluation metrics. A PhD in chemistry or a closely related physical or life-science discipline is preferred; a history of peer-reviewed publications, hands-on laboratory synthesis experience, or involvement in applied chemical development projects will indicate a strong fit. Clear, metacognitive communication—demonstrating your thought process—is vital. Are you ready to transform your synthetic chemistry expertise into the foundation for tomorrow’s AI? Apply now to start teaching the model that will educate the world. We offer a pay range of $8 to $65 per hour, with the final rate determined based on your experience, expertise, and geographic location. As a contractor, you will need to provide a secure computer and high-speed internet; note that company-sponsored benefits such as health insurance and paid time off are not included.

Are you a passionate materials science expert ready to influence the future of artificial intelligence? As large-scale language models transition from basic chatbots to robust tools for scientific exploration, your role is pivotal. High-quality training data is essential for these advancements, and your expertise will help shape AI into a catalyst for world-class education, accelerate cutting-edge research, and optimize laboratory workflows for scientists everywhere. We are seeking specialists in materials science and engineering who are well-versed in areas such as crystallography, thermomechanical processing, nanomaterials, polymer science, electronic materials, biomaterials, corrosion science, and composite development. In this role, you will engage with advanced language models to discuss phase transformations, microstructure-property relationships, materials characterization techniques (such as XRD, SEM, TEM), thermal analysis, additive manufacturing, materials failure analysis, and sustainability in materials engineering. Your documentation of failure modes will enhance the model's reasoning capabilities. On a typical day, you will interact with the model regarding laboratory scenarios and theoretical materials science inquiries, verify factual accuracy and logical reasoning, capture reproducible error traces, and provide suggestions for refining our prompt engineering and evaluation metrics. A PhD in materials science, materials engineering, or a related physical science field is preferred. Experience with peer-reviewed publications, lab-based testing, product design utilizing advanced materials, or applied research will demonstrate your suitability. Exceptional communication skills—especially in articulating your thought processes—are essential. Are you ready to transform your materials science expertise into the foundation for tomorrow’s AI? Apply today and begin teaching the model that will educate the world.