Custody Operations SpecialistWHO ARE WE LOOKING FOR?We are seeking a dedicated Custody Operations Specialist to play a crucial role in supporting the onboarding process for our client’s platform. In this role, you will work collaboratively across various teams to enhance the onboarding experience and provide outstanding service to plan sponsors. WHAT WILL YOU BE DOING? Review and document cash and in-kind asset transfers within the trust accounting system.Collaborate with sub-custodians to facilitate trade settlements from booking to completion for mutual funds, stable value funds, and ETFs.Conduct reconciliations of invested assets and cash activities between the trust accounting system and sub-custodian, adhering to specified deadlines.Partner with Implementation Managers and Investment teams to ensure successful transitions of new and conversion-qualified plans onto the client’s platform.Work closely with receiving record keepers to liquidate and transfer plan assets from the client’s platform.Maintain and update client data in CRM systems.Ensure effective collaboration with all internal teams to meet project timelines.Assist in developing and maintaining written operating procedures for assigned functions.

Investment Operations SpecialistWHO ARE WE LOOKING FOR?We are in search of a dedicated Investment Operations Specialist to join our team on a freelance basis. This pivotal role supports the various processes that facilitate the onboarding of clients onto our platform. You will work collaboratively with internal teams to enhance the onboarding experience and deliver exceptional service to plan sponsors. WHAT WILL YOU BE DOING? Identifying and resolving issues related to potential fund lineupsPreparing Fund Applications for third-party fund companies using client informationCoordinating with Implementation Managers and Investment teams for the successful transition of new and conversion-qualified plans onto the client’s platformUpdating, maintaining, and reviewing client data within CRM systemsCollaborating with internal teams to meet expected timelinesAssisting in the creation and maintenance of written operating procedures related to assigned functions REQUIREMENTS The Necessities A collaborative, optimistic, and flexible mindset with a strong focus on resultsComprehensive understanding of mutual funds, stable value funds, collective investment trusts (CITs), and exchange-traded funds (ETFs)A passion for learning, creating, and effective communicationStrong analytical skills and a proactive approach to problem-solvingA high level of organization and dependabilityAbility to prioritize tasks and manage client expectations The Extras Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and JiraGeneral knowledge of ERISA rules and experience with compliance or record-keeping systems (e.g., SunGard Relius, ASC, FIS) Available hours: US Eastern Time (8:30 am - 5:30 pm)Hourly Rate: $6

Are you enthusiastic about developing high-performing teams and nurturing a remarkable company culture? Do you excel in a dynamic environment where your ideas can lead to immediate results? If yes, we would love to connect with you!Freelancer.com is seeking an energetic and forward-thinking Talent Acquisition and People Operations Specialist. In this essential position, you will play a key role in shaping our organization's future by attracting top talent, enhancing our vibrant culture, and promoting employee engagement. Your contributions will be vital in ensuring that Freelancer.com remains an outstanding place to work, learn, and grow.Why Join Freelancer.com? Our Culture is Designed For: Self-Growth Enthusiasts: Every day begins with the question, "What can I improve today?" We foster an environment that supports continuous learning and development. Trailblazers & Impact-Makers: If you are proactive and want to see your ideas quickly turn into results, you will fit right in. Your efforts will directly impact our success. Data-Driven Decision Makers: We value data. Our decisions are based on insights and analytics – "What does the data indicate?" is a common inquiry. Changemakers with a Mission: We are motivated by our goal to create one billion jobs. You will join a team that transforms lives and empowers individuals globally. Collaborative Team Players: We function like a professional sports team – working in harmony, innovating, and celebrating our achievements together. About Freelancer.comFreelancer.com, a fourteen-time Webby Award winner, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and more than 30 million projects posted across 3,000+ categories – from web development and logo design to marketing, astrophysics, aerospace engineering, and manufacturing. We are at the forefront of the future of work. Freelancer Limited is publicly traded on the Australian Securities Exchange (ASX:FLN) and quoted on OTCQX Best Market (FLNCF).What You'll Do: The Impact You'll MakeAs our Talent Acquisition and People Operations Specialist, you will be an essential partner in developing our most valuable asset – our people. You will take on multiple roles, driving excellence throughout the entire employee lifecycle.Key Responsibilities:Talent Acquisition & Employer Branding: Craft and implement innovative sourcing strategies to attract outstanding talent across various platforms for both technical and non-technical roles. Oversee the complete recruitment process, working closely with hiring managers to identify needs, define roles, and create compelling employer branding.

About Freelancer.comFreelancer.com, a thirteen-time Webby Award winner, stands as the world's preeminent freelancing and crowdsourcing platform, boasting an impressive community of over 80 million registered users and 30 million projects spanning more than 4,000 categories. From website development to aerospace engineering, we lead the charge in reshaping the future of work. Our company is listed on the Australian Securities Exchange (ASX:FLN).Primary Responsibilities:Serve as the primary contact for technical inquiries regarding Escrow.com’s APIs, webhooks, and integration solutions.Analyze client needs to recommend the most suitable APIs or integration tools.Guide clients through ongoing integration processes, ensuring seamless implementation.Engage in technical discussions with prospective clients, illustrating how to effectively integrate with Escrow.com.Update Escrow.com’s API as needed, including bug fixes and the introduction of new integration APIs.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).Proficient in problem-solving and debugging.Outstanding communication and interpersonal skills, capable of explaining technical concepts to non-technical audiences.Strong understanding of API design principles and web technologies (REST, JSON, XML, etc.).Keen attention to detail and a dedication to providing exceptional support.Preferred Qualifications:Familiarity with Python programming.Knowledge of JavaScript, CSS, HTML, and other programming languages.Experience with monitoring and troubleshooting tools (Kibana, Grafana, etc.).Proficient in Postman, Chrome DevTools.Experience using design tools like Figma or Moqups.Understanding of the payments industry.What We Offer: Benefits & PerksCareer Advancement: Take ownership of your work and advance your career in a fast-paced, meritocratic environment.Dynamic Culture: Participate in engaging company-wide hackathons, monthly events, and sports activities, with chances to showcase your talents and win prizes!Health and Wellbeing: Comprehensive health benefits to ensure you and your family remain healthy (HMO, life, and personal accident insurance).Daily Amenities: Enjoy daily meals and snacks to fuel your productivity.

Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.

Customer Support L2: English Fully Remote About the Role Become a pivotal member of an innovative project that champions advanced AI technology in the financial services sector. As a Customer Support L2 Specialist, you will lead a dedicated team of Customer Support Agents, guiding clients in managing and enhancing their retirement plans. Your role will be critical in ensuring exceptional operational standards, maintaining high service quality, and training the team to provide outstanding customer experiences. Job Overview We are on the lookout for a driven and seasoned Customer Support L2 Specialist, proficient in English. This position encompasses both direct customer support and project management duties. You will provide direction to customer service representatives through phone, email, and live chat, with an emphasis on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The ideal candidate will have a proven track record in a contact center or customer service environment, with a strong emphasis on quality management and ongoing improvement. Key Responsibilities Team Leadership Deliver project requirements and guidelines to Customer Support Agents, cultivating a culture of accountability and high performance. Oversee daily operations to ensure compliance with SLAs, quality benchmarks, and productivity targets. Conduct regular quality assessments and feedback sessions to enhance support services. Quality and Process Management Evaluate customer interactions (calls, emails, chats) to enhance the quality and consistency of service. Identify and address process inefficiencies, offering recommendations for improvements. Ensure thorough documentation and escalation of complex issues. Customer Support Provide advanced support and manage escalations from other Agents. Offer accurate and timely guidance to customers regarding retirement plan options (401k, IRA, Profit Sharing Plans). Work closely with client teams to resolve high-priority or technical issues. Systems and Reporting Utilize Zendesk, Aircall, and internal CRM systems for case management and performance tracking. Create and analyze reports on team performance and customer satisfaction metrics.

We are seeking a visionary and strategic leader in payment operations to enhance and expand our global payments framework. This pivotal role will spearhead our payment strategies, guaranteeing smooth, secure, and scalable payment processes across diverse international markets.Global Payments Strategy and LeadershipDevelop and implement a cohesive global payments strategy that aligns with the overall growth objectives of the company.Build and manage a high-performing payments team across three international locations.Standardize operating procedures, reporting metrics, KPIs, and escalation protocols across regions.Establish governance and decision-making frameworks involving payment operations, finance, compliance, and product teams.Payment Operations ExcellenceOversee the entire payment lifecycle, including funding (Accounts Receivable), disbursement (Accounts Payable), settlement, reconciliation, chargebacks, returns, and exceptions.Enhance transaction success rates while minimizing friction in funding flows for both buyers and sellers.Implement scalable operational controls that maintain regulatory compliance amidst volume growth.Develop global Service Level Agreements (SLAs) and real-time performance dashboards.Banking & Payment Partner ManagementManage strategic relationships with acquiring banks, payout providers, card networks, and alternative payment method suppliers.Negotiate commercial terms to optimize processing costs and improve profit margins.Diversify and enhance redundancy in global payment corridors.Assess and integrate new payment methods to broaden geographical coverage and improve conversion rates.Regulatory & Compliance AlignmentCollaborate with Compliance and Legal teams to ensure compliance with global regulatory standards (e.g., AML, KYC, traceability, money transmission regulations).Supervise payment scheme compliance, operational audits, and partner reporting obligations.Guarantee that all controls and processes adhere to regulatory requirements in all active jurisdictions.Risk, Fraud & Chargeback OptimizationWork alongside the Risk team to mitigate fraud losses and manage dispute ratios effectively.Develop policies that balance transaction approval rates with risk management thresholds.Oversee the strategy and operational processes for chargeback representation.Payment Product EnablementCollaborate with Product and Engineering teams to construct a scalable payment infrastructure.Contribute commercial and operational insights into new payment features, cross-border expansion, and marketplace integrations.Drive innovation in funding methods, payout speed, and cross-currency settlements.

Who Are We Seeking? We are in search of a committed Plan Documents Specialist to join our Operations team. This role will focus on managing the drafting, amendment, and restatement of plan documents, as well as the setup of various plans. While prior experience in supporting plan design and documentation for 401(k) and 403(b) plans is advantageous, it is not a strict requirement. What Will Your Role Involve? As part of our mission to empower retirement savings through comprehensive plan services and oversight, you will collaborate closely with our Onboarding, Retirement Plan Administration, Client Success, and Employer Services Teams. Your responsibilities will include reviewing plan designs, drafting plan documents, and facilitating plan setups, while providing insights into operational considerations. Daily Responsibilities: Support the Documents Compliance Team by preparing an array of plan documents, including discretionary amendments, interim amendments, restatements, participant notices, and related disclosures. Assist with project management processes for both new and recurring large-scale document projects, ensuring their successful and timely completion. Provide support to team members through various assigned duties, including process reviews, research, and documentation pertaining to plan documents, operational corrections, and audit support. Qualifications Exceptional attention to detail and ability to meet deadlines. Adept at thriving in a fast-paced environment, with a capacity to quickly learn new processes and contribute innovative ideas. Demonstrated commitment to managing workload proactively while adhering to IRS/DOL deadlines. A positive, collaborative, and forward-thinking attitude. Proficient in Excel, Microsoft Office Suite, Google Workspace, and familiar with cloud-based client portals and internal network drives. Work Schedule: 45-50 hours per week, from 9 AM to 6 PM US Eastern Time. Must be available to work in the US-East Coast/New York Time Zone. Compensation: Type: Hourly Rate: $6/hour Employment type: ContractWorkplace type: Remote

Payroll Specialist About the RoleJoin our innovative team dedicated to advancing AI-driven technologies in the financial services sector, focusing on enhancing client experiences with retirement plan management. Your daily responsibilities will include: Playing a crucial role in our mission to simplify retirement savings, you will assist in the seamless onboarding and ongoing administration of payroll systems. Your contributions will ensure our clients experience a smooth setup process. Your tasks will encompass: Reviewing existing payroll system documentation. Ensuring timely completion of action items. Accelerating client onboarding through the successful execution of project tasks. Qualifications: Exceptional attention to detail and adherence to deadlines. Strong capability to follow both written and verbal instructions accurately. Fluency in English, with strong written and spoken communication skills. Prior experience in operations or administrative roles is advantageous but not mandatory; your enthusiasm and ability to grasp new concepts quickly are paramount. Familiarity with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, and Jira/Confluence is beneficial. Desired Qualities and Skills: Excellent organizational skills. A fast learner who actively seeks clarification by asking questions. Work Hours: 40 hours per week, from 9 AM to 5 PM US Eastern Time. Must be able to work in the US-East Coast/New York Time Zone. Compensation: Type: Hourly Rate: $5/hour Employment type: ContractWorkplace type: Remote

Join the Freelancer.com TeamPassionate about Self-Growth? Start each day with a focus on improvement.Are you a Trailblazer? If you take initiative and strive for impactful results, you belong here!Data-Driven Decision Maker? We prioritize data in our decision-making process.Change-Maker? With a mission to create billions of jobs, we empower individuals globally.Collaborative Team Player? We work together like a professional sports team, fostering innovation and collaboration.About Freelancer.comFreelancer.com, a recipient of thirteen Webby Awards, is the world’s largest freelancing and crowdsourcing marketplace. We connect millions of clients and freelancers worldwide, facilitating thousands of jobs daily across various sectors, including design, writing, data entry, software development, and more. Even NASA has utilized our platform!We are seeking a Technical Project Coordinator at our Manila HQ, someone adept at transforming concepts into reality. This role involves coordinating diverse projects from mobile games for solo entrepreneurs to custom SaaS solutions for small enterprises.The ideal candidate will possess strong client-facing skills and a hands-on approach, akin to a startup founder or product manager, adept at translating visions into actionable specifications. You will collaborate closely with clients, manage freelancers, oversee agile development, and lead projects to successful delivery. One day, you might be guiding the launch of a mobile app, and the next, assisting a founder in building their first SaaS product. If you thrive on variety and enjoy solving real-world challenges outside a traditional corporate framework, this is the opportunity for you.You will be working alongside our outstanding Account Managers within the Managed Services Group at our Manila HQ.

Join Our Team as a CRM & Administrative Operations Associate (GoHighLevel Expert)At Wing, we are on an inspiring mission to revolutionize the future of work for companies around the globe! As a premier destination for organizations aiming to cultivate exceptional teams and streamline their operations, we are actively seeking a skilled CRM & Administrative Operations Associate (GoHighLevel Expert) to join our dynamic team immediately!Key Responsibilities:CRM Management (GoHighLevel)Oversee and enhance the complete GoHighLevel setupDesign and maintain automations, pipelines, forms, and workflowsQuickly diagnose and resolve CRM-related issuesIntegrate GHL with calendars, funnels, email systems, and tracking toolsEnsure data accuracy and reporting integrityFacilitate a seamless, automated lead journey from initial contact to sales and post-sale supportAdministrative Support, Lead Management & Client ExperienceRespond promptly to incoming emails, direct messages, and inquiriesClassify and prioritize leads (cold, warm, hot) and forward qualified leads to the sales teamSchedule appointments directly on the sales team’s calendarMaintain consistent follow-ups to ensure no lead is left unattendedUpdate CRM with every interaction and maintain accurate statusesProvide professional support to clients, directing them to appropriate team membersEnhance overall response speed and uphold a premium client experienceQualifications:• 3-5 years of relevant experience in CRM operations, administrative support, or client relationship management• Proficient in GoHighLevel (GHL) setup, automation, and troubleshooting• Strong track record in lead management, client communication, and administrative duties• Exceptional organizational skills with a keen attention to detail• Excellent written and verbal communication skills in English• Ability to work autonomously and ensure seamless operations without oversightTechnical Specifications:• USB headset with noise-cancellation capabilities• Functional webcam• Computer with a minimum 1.8 GHz processor and no less than 4GB RAM• Primary Internet Service Speed: at least 25 Mbps cable connection• Backup Internet Service Speed: at least 10 Mbps

Join our dynamic Operations Team, where you will play a pivotal role in overseeing freight jobs and fostering excellent relationships with both shippers and carriers. You will ensure seamless logistics operations across Australia while contributing to our mission of enhancing efficiency in the freight industry.Facilitate award rates by ensuring freight jobs are matched and awarded in an efficient manner.Drive revenue growth by actively coordinating jobs to meet GMV targets.Develop and nurture strong relationships with shippers to convert them into loyal platform users.Expand and enhance a reliable directory of carrier networks through effective matching and relationship management.Monitor newly posted freight jobs, ensuring they receive prompt and appropriate attention.Engage with shippers to confirm job specifics, address inquiries, and assist in job awarding.Oversee daily transport movements and proactively manage shipment rescheduling during disruptions.Support carriers in providing quotes for jobs requiring additional assistance while guiding shippers in selecting the most competitive offers.Match carriers with jobs based on pricing, availability, and historical performance.Identify and rectify delivery challenges or potential errors, escalating issues to relevant teams when necessary.Deliver a professional and smooth experience, encouraging repeat engagement from both shippers and carriers.Maintain precise records of daily activities and contribute to key performance indicators related to job awards and coordination compliance.Effectively communicate complex information to diverse audiences.Adapt work practices in response to changes requested by management.Embrace the dynamic nature of Loadshift and be open to changes in our service offerings.Comply with Freelancer policies and procedures.Actively participate in team meetings and training sessions.Contribute suggestions for process improvements.Perform other related responsibilities as required.

Are you enthusiastic about artificial intelligence and adept at evaluating text and multimedia content?We are in search of meticulous linguists with native fluency in Tagalog to assist in AI training initiatives. Responsibilities include prompt evaluation, video content analysis, text review, and correction, among other tasks.This is a freelance, remote position.

Join our dynamic team as a Business Operations Associate where you will play a pivotal role in streamlining our operational processes. In this position, you will be responsible for analyzing business operations to identify areas for improvement, assisting in project management, and collaborating with various departments to ensure operational excellence. Your contributions will help drive efficiency and support the overall success of our organization.

Role Overview Lalamove is looking for an Operations Associate in Parañaque, Metro Manila. This position supports daily operations and plays a key role in maintaining smooth service delivery. The Operations Associate works with multiple departments to keep communication clear and address issues as they arise. What You Will Do Assist with daily operational tasks to keep processes running smoothly Coordinate with different teams to support workflow improvements Help resolve operational challenges and contribute to problem-solving Support efforts to improve customer satisfaction and service quality

Join our dynamic team as an Online Ordering Specialist in a freelance capacity! This exciting role offers you the chance to leverage your skills in online order management and customer service. You will be responsible for processing and managing online orders efficiently, ensuring a seamless experience for our customers.

Self-Service Implementation Specialist Project Overview: This freelance position is dedicated to supporting Self-Service Plan Sponsors throughout their onboarding journey by delivering timely and high-quality guidance as they navigate our client's platform. The Specialist will not oversee the onboarding process from start to finish but will concentrate on promptly addressing inquiries, clarifying requirements, removing obstacles, and reinforcing standardized procedures. Success in this role hinges on exceptional communication skills, adaptability to a fast-paced and high-volume environment, and an unwavering commitment to responsive and reliable service. Key Responsibilities Assist Self-Service Plan Sponsors during their onboarding to our client’s platform. Deliver timely, accurate, and high-quality responses to client inquiries, emphasizing speed and reliability as essential expectations of the role. Guide clients through the onboarding process by providing clarification, direction, and timely support. Oversee progress across multiple onboarding efforts, identifying blockers, risks, or points of confusion, and escalating issues as needed. Provide clear guidance on timelines, required actions, and next steps to ensure clients complete onboarding milestones successfully. Communicate clearly and concisely with internal and external stakeholders regarding onboarding expectations, available resources, and process updates. Support fundamental plan design inquiries and onboarding education, aiding clients in understanding tools, workflows, and requirements.

Join our dynamic team at hireframe as an Operations Associate/Manager, where you will take ownership of key operational functions in a fully remote capacity. We are seeking a highly organized, tech-savvy, and proactive individual to excel in inventory management, production scheduling, and effective communication with our U.S. customers and internal teams. Your role will be pivotal in ensuring operational excellence and clarity in communication.Operations, Planning & Forecasting● Lead inventory planning, forecasting, and replenishment efforts for short shelf-life products.● Develop and maintain production schedules along with accurate demand forecasts.● Monitor inventory levels, sales rates, yields, expirations, and potential risks.● Proactively identify operational risks such as stock-outs, excess inventory, and aging products.Systems & Data Management● Assume ownership of Airtable as the central operations management tool.● Ensure operational data is clean, accurate, and well-structured.● Create dashboards, trackers, and workflows using Airtable and Excel.● Effectively present data to summarize issues and propose solutions visually.Communication & Coordination● Oversee operational communications with U.S. customers, distributors, and partners.● Manage emails, follow-ups, and timelines with professionalism and attention to detail.● Summarize issues, root causes, and actionable recommendations for leadership.● Provide support for customer service and order-related coordination as necessary.Tech & Automation● Leverage AI tools (like ChatGPT) to enhance workflows, communication, and analysis.● Exhibit a high level of tech-savviness and adaptability to new tools and systems.● Continuously strive to improve operational processes and documentation.General Startup Support● Approach your work with a strong sense of ownership and accountability.● Be proactive, reliable, and detail-oriented in a fast-paced startup environment.● Support cross-functional needs as the business scales.

Houst is looking for an Operations Associate based in the Philippines. This remote role supports daily operations and aims to improve how the team works together. Role overview This position focuses on streamlining and strengthening operational processes. The Operations Associate helps ensure tasks run smoothly and supports the team’s goals from a home-based setting. Location This is a remote position open to candidates living in the Philippines.