About the job
Position: Order Placement / Order Entry Customer Service Representative
Location: Remote
About Us: At Remote VA, we are committed to delivering outstanding support to our clients by optimizing order management processes. We are in search of a meticulous and communicative Order Placement / Order Entry CSR to become an integral part of our team.
Role Summary:
As an Order Placement / Order Entry CSR, you will play a crucial role in managing customer orders, ensuring precision in order entry, and delivering excellent customer service. Your interactions with various departments will facilitate seamless order processing and delivery.
Key Responsibilities:
- Accurately and efficiently process customer orders utilizing our order management system.
- Engage with customers regarding order statuses, modifications, and any arising issues.
- Collaborate with sales and warehouse teams to guarantee timely fulfillment.
- Address and resolve discrepancies in orders while proactively following up with customers.
- Maintain precise records of all orders and customer communications.
- Provide outstanding customer service by responding promptly to inquiries and concerns.
