Company OverviewOur client is a leading IT Managed Services provider based in Ireland, renowned for its commitment to quality and excellence in service delivery. With a rapidly expanding presence, they serve clients in over 30 countries globally.As a Remote IT Support Engineer, you will play a pivotal role in directly interacting with IT clients to troubleshoot and resolve technical issues. We're looking for someone with exceptional customer service skills, strong communication abilities, and the adaptability to thrive in the fast-paced environment of IT.Key Responsibilities:· Act as a vital member of the Helpdesk team.· Address customer inquiries and collaborate with colleagues to resolve issues efficiently.· Engage in various projects as assigned.· Ensure clear and effective communication with customers.· Pursue continuous professional development.· Develop and maintain documentation for IT systems as necessary.

Job Title: Customer Support Representative (Female)Location: Remote Employment Type: Full-TimeAbout the Role:Join our dynamic team as a Customer Support Representative (Female) where you will play a crucial role in providing outstanding service to our valued customers. You will engage with customers via email, live chat, and customer service software, ensuring each interaction is handled with professionalism and care.Key Responsibilities:Handle customer inquiries through email, live chat, and Gorgias with a focus on accuracy and empathy.Deliver prompt and clear written responses to customer questions, ensuring grammatical correctness.Utilize Shopify to check order statuses, manage returns, and resolve customer issues effectively.Collaborate with internal teams using Microsoft Teams and Outlook to maintain smooth operations and enhance customer satisfaction.Keep organized records and data using MS Excel and other M365 tools.Demonstrate adaptability and initiative while closely following directions.Efficiently multitask in a fast-paced online environment.Quickly learn new systems and processes to continuously enhance performance.

Join RemoteVA PH as a talented IT Support Specialist, where you will deliver exceptional remote support and technical troubleshooting across diverse platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This position demands a robust understanding of cloud technologies, scripting, and IT ticketing systems. The perfect candidate is proactive, analytical, and excels in a dynamic virtual workspace.Key Responsibilities:- Deliver technical support for Microsoft 365 and Google Workspace environments.- Troubleshoot challenges in both QuickBooks Desktop and Online.- Utilize NinjaRMM and ticketing platforms (such as Gam Ninja) to track and resolve incidents efficiently.- Develop and maintain IT scripts for process automation and task optimization.- Respond to, monitor, and resolve IT support tickets within established SLAs.- Communicate effectively via Microsoft Teams while upholding high service standards.- Document troubleshooting procedures, solutions, and common issues for the knowledge base.

Join our innovative team at RemoteVA PH as an AppSheet Technical Support Specialist! If you have a passion for problem-solving and an expertise in low-code/no-code platforms, this opportunity is designed for you. You will play a critical role in supporting our clients by troubleshooting, maintaining, and enhancing AppSheet applications for optimal performance and user satisfaction.As a member of our dynamic team, you’ll collaborate with developers and end-users, ensuring data accuracy and usability in AppSheet-based solutions. Your technical acumen and attention to detail will help drive the success of our clients' business processes.

The Claims and Support Specialist role at Amazon focuses on supporting seller and vendor operations by handling claims and disputes. This remote position calls for strong organizational skills and close attention to detail, as tasks involve working with client systems, following precise procedures, and managing sensitive information. Main responsibilities Submit claims for Amazon seller and vendor accounts, ensuring accuracy and efficiency throughout the process. Monitor the progress of each claim, track their status, and follow up to ensure timely resolution. Handle disputes by gathering and providing all required documentation. Use Microsoft Excel to enter and manage data related to claims and disputes. Carefully follow detailed instructions and Standard Operating Procedures (SOPs) for each claim submission. Keep organized records of all claims, supporting documents, and communications. Share clear, timely updates with internal teams or clients as needed. Role overview This position is fully remote, based in Region XII, Philippines. Success in this role depends on patience, accuracy, and the ability to manage multiple claims at once, while maintaining clear communication and thorough documentation.

Are you an innovative problem-solver with a strong affinity for low-code and no-code platforms? RemoteVA PH is on the lookout for a dedicated Technical Support Specialist proficient in AppSheet to become a vital part of our dynamic team! If you have hands-on experience in AppSheet development and thrive on providing support and troubleshooting smart business solutions, this role could be your perfect match.Job Overview:As an AppSheet Technical Support Specialist, your primary responsibilities will include delivering technical support, maintenance, and assistance for our clients' AppSheet applications. You will work closely with developers and end-users to guarantee optimal application performance, data accuracy, and overall usability.Core Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applications.Assist end-users with technical queries related to AppSheet and Google Sheets integration.Offer actionable recommendations for improvements and automation.Help in deploying updates, testing new features, and ensuring data integrity.Document issues, resolutions, and modifications in workflows.Collaborate effectively with team members and clients to understand their requirements and provide impactful support.

Assima is a global frontrunner in digital adoption, training, and performance support solutions tailored to meet the needs of the world’s largest enterprises. Utilizing our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to enhance software adoption and increase user productivity. Currently, we are innovating the next generation of our product suite, designed with scalable, cloud-native architecture, cutting-edge web technologies, and advanced AI/Machine Learning capabilities. At Assima, we believe innovation and impact go hand in hand, and we invite passionate individuals to help shape the future of enterprise learning.We are on the lookout for a skilled and enthusiastic Technical Support Engineer to become a vital part of our dynamic team. This position offers top-tier technical support to high-profile enterprise clients and is crucial in ensuring the effective deployment and operation of our cloud-based solutions. You will work closely with our Research and Development (R&D) team to integrate test cases, troubleshoot intricate issues, and deliver timely software updates. The ideal candidate is an exceptional communicator with a robust knowledge of AWS services and infrastructure.

About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.

Join our dynamic team as a Web and Design Support Specialist, where your technical acumen and creative design skills will be pivotal in maintaining and elevating our custom product website along with client-facing portals. Role OverviewIn this role, you will ensure the website is current and functional, manage user account access, oversee product uploads and removals, and execute various design-related tasks. Collaborating with our team, you will enhance user experience while upholding design standards. Key ResponsibilitiesRegularly update the website and verify functionality across client portals.Oversee user account management, access control, and site security.Organize product uploads, updates, and removals effectively.Create and maintain design assets to support branding and enhance user experience.Troubleshoot minor technical issues and optimize overall site performance.Work collaboratively with the team to improve website usability and aesthetic appeal.

Join our expanding team as a Web & Design Support Specialist! This role is ideal for individuals who can harmonize technical proficiency with creative design talents to maintain and enhance a customized product website featuring client-facing portals. Role OverviewAs a Web & Design Support Specialist, your main responsibilities will include keeping our website updated, ensuring seamless user account access, managing product listings, and executing design-related projects. You will work closely with our team to provide an outstanding user experience while upholding design integrity. Key Responsibilities- Conduct regular updates on the website and verify functionality across client portals.- Manage user accounts, access permissions, and site security measures.- Systematically upload, update, and remove products.- Design, edit, and maintain creative assets to align with branding and enhance user experience.- Address minor technical issues to support overall site performance.- Collaborate with the team to enhance website usability and visual appeal. Qualifications- Proficient in HTML and JavaScript.- Experienced with Adobe Illustrator, InDesign, and Acrobat.- Comfortable managing user accounts and website functionalities.- Familiar with e-commerce platforms or ordering systems.- Detail-oriented with a strong commitment to design consistency.- Highly organized, proactive, and an excellent communicator.- Previous experience in the healthcare or custom product sectors is preferred.

Join our expanding team as a Network Engineer, providing exceptional remote support to clients across Brazil, Mexico, and the Philippines. In this pivotal role, you will be tasked with implementing and supporting Palo Alto firewalls and Cisco-based networks, ensuring that our customers' needs are met around the clock. Your initial project will involve managing network devices while adhering to a 'follow the sun' support model, guaranteeing seamless service delivery.Key Responsibilities:Design, troubleshoot, and document enterprise-level networks and associated systems.Implement and manage Palo Alto firewalls to enhance security.Facilitate knowledge transfer and offer informal training sessions to clients, empowering them to manage their networks effectively.

We are seeking a dedicated IT Support Engineer to provide exceptional support to our clients. As a key member of our Helpdesk team, you will address and resolve IT-related issues for customers while leveraging your outstanding communication skills and adaptability to navigate the fast-paced IT environment.About Our CompanyOur client is an innovative IT Managed Services provider based in Ireland, recognized for its commitment to quality and service excellence. With a rapidly expanding presence, they serve clients across more than 30 countries worldwide.We are excited to expand our engineering team in Manila, Philippines, and are looking for experienced IT Support Engineers who are eager to make an impact. This is an exceptional opportunity for individuals seeking career advancement, skill enhancement, and a balanced work-from-home setup.Your Responsibilities:Act as a professional team member in the Helpdesk department.Resolve customer inquiries and collaborate with the team to address technical challenges.Engage in project participation as necessary.Maintain effective communication with clients to ensure satisfaction.Commit to continuous professional development.Create and manage documentation for IT systems as required.

Join Intetics Inc., a leading global technology company specializing in custom software development, distributed professional teams, and comprehensive digital solutions. We are seeking a motivated Technical Support Engineer to enhance our dynamic team.Working hours:9:00 AM - 6:00 PM in UK time zone or 9:00 AM - 6:00 PM in US Eastern time zone.Your Responsibilities:Assist customers by addressing their most challenging technical inquiries.Deliver technical support through email, chat, and Zoom sessions.Manage multiple concurrent issues of varying severity, ensuring adherence to established SLAs.Accelerate investigations and reduce support ticket resolution times via live Zoom interactions.Troubleshoot logs to pinpoint errors and their root causes.Serve as Incident Commander during service incidents and update the status page accordingly.Stay informed on the latest platform features.Collaborate with internal teams to enhance processes for increased efficiency and improved customer experience.Develop knowledge base articles, enablement resources, or automation workflows for frequently encountered issues.Communicate customer feedback to product management and engineering teams.Engage in internal projects and initiatives.

Join RemoteVA PH as a Software Technician – AppSheet Support, where you will play a vital role in providing technical assistance for AppSheet development and integration. We are looking for a candidate with hands-on experience in AppSheet and Google Sheets, capable of troubleshooting issues and optimizing applications to boost functionality and efficiency.Key Responsibilities: Offer technical support for AppSheet applications, performing troubleshooting and debugging as necessary. Collaborate with clients to design, develop, and enhance low-code solutions utilizing AppSheet. Ensure seamless integration of Google Sheets and various data sources with AppSheet applications. Identify and rectify formula errors, automation discrepancies, and performance hindrances. Provide guidance on best practices for data structuring and scalable application development. Document troubleshooting procedures, frequently asked questions (FAQs), and best practices for AppSheet. Stay informed about updates to AppSheet and Google Workspace to enhance development processes.

Join our dynamic team at RemoteVA as a talented CNC Engineer/Drafter/Engineer. In this fully remote role, you will play a crucial part in creating precise technical shop drawings, working closely with our engineering teams to innovate and enhance designs, while ensuring compliance with industry codes and project specifications.Key Responsibilities:- Develop comprehensive 2D and 3D shop drawings utilizing AutoCAD software.- Collaborate effectively with engineers to analyze technical specifications and generate accurate design outputs.- Revise and update engineering drawings based on constructive feedback and design changes.- Leverage Logikal software for producing profiles and component designs tailored for aluminum systems.- Employ Microsoft Excel for calculations, material estimations, and comprehensive documentation.- Guarantee that all drawings adhere to relevant codes and project guidelines.- Coordinate with team members to ensure timely project completion.

Role overview The Technical Support Engineer II at Delinea works from a home office in the Philippines. The main focus is to help clients resolve technical issues while maintaining high service standards. Strong troubleshooting abilities and attention to customer needs are essential in this position. What you will do Investigate and resolve complex technical problems for clients Manage support tickets from the initial report through to resolution Collaborate with teams across Delinea to address customer concerns Contribute to efforts that improve service offerings and strengthen client relationships Location This is a remote position based in the Philippines.

Position OverviewJoin our dynamic team at remote-raven as a Remote Administrative Assistant. We are looking for a meticulous and proactive individual to assist our Executive Leadership Team in maintaining seamless daily operations. This position plays a crucial role in providing exceptional administrative, accounting, compliance, and coordination support.The ideal candidate is self-motivated, detail-oriented, and adept at managing multiple tasks independently within a fast-paced, service-oriented environment. Strong follow-through, confidentiality, and the ability to collaborate with executive, finance, operations, and business development teams are essential.Key ResponsibilitiesFinancial & Accounting Support (Training Provided)Conduct daily QuickBooks Online reconciliations and ensure precise transaction coding.Issue, monitor, and manage employee expense reports.Assist with Accounts Receivable, including follow-ups and client communications as needed.Support billing workflows, encompassing invoice review, verification, and submission.Compliance, Licensing & Vendor ManagementAssist with state and municipal licensing applications, renewals, and compliance tracking.Manage vendor registrations across client, government, and third-party portals.Support the submission of documents for state, municipal, and federal bid lists.Collaborate with Business Development to ensure all compliance documentation is comprehensive and complete.Operational & Administrative SupportPrepare and maintain Quality Assurance Reports for key client accounts.Assist in developing materials for Quarterly Business Reviews (QBRs).Maintain internal filing systems and executive documentation.Provide general administrative support including scheduling, email coordination, document formatting, and follow-ups.Adhere to established SOPs, checklists, and workflows while identifying gaps or inefficiencies.Cross-Functional CoordinationCollaborate with Operations, Finance, HR, and Business Development teams.Track deadlines, renewals, compliance requirements, and outstanding items.Assist in gathering data and documentation for executive-level decision-making.Required Qualifications3+ years of experience in administrative or executive support, preferably in a remote setting.Strong proficiency in QuickBooks Online and Microsoft Office 365 (Excel, Outlook, Teams).Proven experience in supporting billing, invoicing, or accounting-related functions....

Join our dynamic team as a Software Support Engineer, where you'll provide top-notch support for our innovative Microsoft 365 add-in that seamlessly integrates with the M365 suite. This fully remote position is ideal for individuals passionate about delivering exceptional service to power users and administrators utilizing our product.Key Responsibilities: Deliver outstanding technical support for users of our browser extension and related solutions. Diagnose and resolve issues concerning user access, functionality, deployment, and content management. Engage with both technical and non-technical clients, providing clear explanations of problems and their resolutions. Assist power users with configuration and content management tasks. Support administrators with deployment, configuration, and troubleshooting efforts. Collaborate with internal teams to escalate complex issues and document bugs as necessary. Maintain accurate documentation of known issues, processes, and best practices for customer support. Develop and update comprehensive help content and documentation on our support site to enhance the user self-service experience.

remote-va is looking for a Customer Support Representative based in the Philippines to join their remote team. This position centers on providing attentive, helpful service to customers across several channels. What you will do Reply promptly and professionally to customer emails about order status, product details, and general questions. Offer real-time support through Shopify live chat, ensuring accurate and useful responses. Monitor and answer customer messages and comments on social media, including Facebook and Instagram. Maintain strong customer satisfaction by communicating clearly and resolving issues effectively. Escalate more complex problems when needed and follow up to ensure they are resolved. Role overview This role focuses on being the first point of contact for clients, making sure their experience is smooth and positive. The work involves a mix of email, live chat, and social media engagement, with an emphasis on clear communication and timely problem-solving.